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Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York & Company has 155 locations, listed below.

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    Customer Complaints Summary

    • 2,532 total complaints in the last 3 years.
    • 213 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a dress to this company that I purchased. I received an email stating that they had gotten my item and would be processing the return (Feb. 16th, 2024). I then got an email stating that they were still working on my return on March 2nd, 2024 to allow 40 days for the return. It has been over 40 days now and I have sent several e-mails and left a voicemail with their customer service asking for a status on my refund. I have not gotten any responses from this company. I would like help to contact the company and see where my return is at.

      Customer Answer

      Date: 06/03/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding New York & Company has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *********************

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an large order on 12/25/23 and I never received 3 items. I've reached out to New York & Company by telephone and email and I have not been able to get this resolved.

      Customer Answer

      Date: 06/03/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a pair of pants online from New York & Company on January 21st *************** Forty Six dollars. Pants were too small thus started the return process on Feb. 5th. Received a confirmation on Feb. 26th that the company received my return however there would be a delay in processing the return and may take a few days. On March 2nd received an update that my return was still being processed and was given a 15% discount on my next order with them. On March 12th received another email saying my refund was still being processed and to allow up to 41 days to receive an email confirmation once the process was done. Have yet to receive anymore communication from the company and thus have not received my refund. Called the **************** Line and left a message for someone to reach out with information regarding my return on May 6th. No response.

      Customer Answer

      Date: 06/04/2024

      At this time, I have been contacted directly by New York & Company regarding complaint ID ********, however my complaint has NOT been resolved because:

      They want me to send them over my banking information which Im not comfortable with. I dont know why it can not be put back on my credit card. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a credit card with New York & Company Runway Awards thru ************** The bank say my card is in good standing with a balance available to spend. I went to the New York & Company web site to order and keep getting an error message say payment cant be processed due to technical difficulties please retry or use another payment method. I called several numbers and sent several emails to attempt to have the situation resolved. Emails dont go thru. Phone calls get dropped or directed to a voicemail box that is full and cannot receive messages. The problem is I want o place this order using my store credit card because it is one of my longest cards and will poorly affect my credit if it were to be closed. I would just like to discuss this with someone from ************* to resolve the issue. I have attached a copy of the error message Im getting every time I try to complete the order.

      Customer Answer

      Date: 05/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I actually found the problem and resolved it on my own. Sees to be a discrepancy in the email address associated with the card and account.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:05/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item on May 3rd for a total of $44.36 including 5-8 day shipping for $7.99. As of today, May 8th, my order status is unfulfilled and I cannot send an email to the company as their inbox is full. The order # is: ********

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned merchandise to New York and Company worth $121.39 and received an email that they received the return on February 19,2024 and were behind in their processing but would be received within 41 days. It is well past that now, and I have tried calling and leaving messages and sending multiple emails but cannot get a response from anybody. I would just like to get the money back that I am owed.

      Customer Answer

      Date: 05/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:05/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 4/1/24. After 12 days of no shipping notification, I emailed them on 4/12/24 using the email address ******************************** asking about the status of my order. I received no response. I emailed them again on 4/26/24 asking the same question about my order status. Again, no response. I called their customer service number and my only option is to leave a message. I paid $23.88 for the item I ordered using my New York and Company Credit Card. I since paid the amount owed from the item I ordered. When I search for my order number on their website, it gives me an "order placed, awaiting fulfillment" message. My credit card statement now shows a negative balance of $23.88. I've received no communication regarding the status of my order. I want my money refunded to me in the form of a check. I do not want a negative balance on my account, forcing me to buy something else to get my money back.

      Customer Answer

      Date: 06/02/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order, it was never delivered. I reached out two times with no response. Ive read hundreds of complaints online about customers having the same experience. This ********************** NEEDS to be stopped. It is a complete scam and I do not believe it even exists anymore.

      Customer Answer

      Date: 06/02/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 4/15/24 with New York and Company. The order number is ********. The items arrived after the estimated delivery time. Two of the items were too late to use for the occasion purchased for and the other two items were not what I ordered. All items are in the original packaging, unopened. I did an online return for the items on 4/28/24 in the amount of $140.04, one day after receiving the items, but it will not give me a return shipping label. In addition, a return shipping label was not provided on the included invoice. The companies return policy clearly states that I would receive a refund minus a restocking fee of $9.95. I have called the company numerous times with no answer and I have emailed four times with no response. There is no known address to send these items back, and the company will not respond.

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 5th I received an email from NY & Company ****************************************** stating my refund ($363.73 total not counting two charges of $9.95ea as a restocking fee) for my returns was delayed and it could take up to 41 days to receive it. That alone was absurd, but I was patient and waited. It is now May 7th and I am beyond livid that I have not received the refund for either order or any emails updating the status. They stated they received my return on Feb 19, 2024 via the initial email. Phones have been disconnected. No replies to my emails. I still get advertisements often to purchase from them and sales updates and their website still looks like I could order from them. Looking more into them, I see many other customers complaining online. This is completely unacceptable and is theft!!Order No. ******* Order Date Jan 07 2024 Return summary Details Return Amount (5)($295.25)Handling fee $9.95 Total refund $285.30 -Still owed! Order No. ******* Order Date: Wed Jan 03 2024 Return summary Details Return Amount (2)($88.38)Handling fee $9.95 Total refund $78.43 -still owed!!emails sent to:******************************* ********************************** phone numbers called to no avail ************** * ***** ******** * ***** ******** * ***** ******** ************** I just want my refund. *********************** ************ ********************

    New York & Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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