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Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York & Company has 155 locations, listed below.

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    Customer Complaints Summary

    • 2,528 total complaints in the last 3 years.
    • 205 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 26th, 2024 I Placed an order with the company. They created a tracking number but never shipped the items. Its been over a month now and i have not been able to reach anyone from customer service via email or phone.

    • Initial Complaint

      Date:05/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from this company and have not received my goods yet. I have called and emailed this company to inquire as to when I will receive my order but no response. All I want is my order or a refund. Can someone please help me,

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased three pairs of pants from New York and Company. I returned the pants but never got a refund for them. I have tried to contact them and they never contact me back. I have two order numbers from the pants that I returned. They are.******** and ********. They did write back the first time and said they were working on it and that it was being processed but I never got a refund on my Citi card which is what I purchased it on.

      Customer Answer

      Date: 06/04/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on march 30, 2024 total was ***** and have not received the order - *** unable to contact them to track the order and I am not able to get a response from ******** and co i have called and emailed and I want a refund gor items i did not receive

    • Initial Complaint

      Date:05/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 dresses from ny and company for ******. Its been almost a month and I have not received my items. A shipping label was created and never shipped. I have emailed them several times and left voice messages. I have gotten no response. I have been scandal out my money. And I was charged double for my items.

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 04/15 - emailed on 04/15 asking to cancel order. no response. Order was finally received and items were eligible for return. I completed the return form online and the label will not generate. I have emailed multiple times asking for assistance. Email was sent on 04/23,04/29,05/0 and a second email address I sent an email to on 05/03 .I have also called and left three voicemails. Called on 05/01,05/02,05/03 and 05/06 I have messaged on Instagram and no response.

      Customer Answer

      Date: 05/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dress May 2, 2024. The dress cost *****. I paid an additional 9.99 for shipping within 3-4 business days. Today is May 6, 2024. My New York and Company card has been charged the total amount of ***** and shipping has NOT been initiated. There are currently a number of customer complaints with the same issue on the Shop app, here on the BBB site as well as other sites on the internet. This is very concerning. I have contacted customer service multiple times. I left a voicmail on my last call attempt with no response. I would like to have my money refunded or the dress expedited. I have contacted my lawyer and will recommended other customers to do the same as it seems they are now engaging in fraudulent business practices. If the BBB can please assist and intervene so that other customers do not have to deal with this, that would be most helpful. In the meantime, I am being advised by my legal counsel.

      Customer Answer

      Date: 05/31/2024

      At this time, I have been contacted directly by New York & Company regarding complaint ID ********, however my complaint has NOT been resolved because:

      The company finally mailed my product but I was not reimbursed for the expedited shipping that I paid in advance. The price of the product plus the fast shipping was charged to my card and I am still left to pay the balance.  Getting this resolved is nearly impossible as no one answers the phone number for managing orders. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ****** *

    • Initial Complaint

      Date:05/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place orders: ******** on 4/11/24 $67.93 and ******** on 4/20/24 for $67.93. I did an exchange for order # ******** and was unable to print the return label. I processed a return for order # ******** and unable to print the label, again. I sent several emails to ******************************* and called their customer service ************ and ************. No response.

    • Initial Complaint

      Date:05/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need for New York & Company to correct the address on my accounts: ADS/COMENITY/NY&CO Account number *********, and ADS/COMENITY/NY&CO Account number *********. My Correct address is ***********************************. I am supplying all acceptable information to prove my current address. Please correct my address on these accounts and mail me in writing that this change has been made. I'm requesting this change because it is my right according to the Fair Credit Protection Act to. My credit reports are showing wrong the addresses on these accounts and my credit reports are to have maximum accuracy and they are not 100% accurate right now. I wrote this complaint on my own.

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello and Blessings,March 12, 2024 placed an order with this company. Received order March 21, 2024 and a piece of clothing arrived damaged. March 26, 2024, I reached out to the company via email and they have responded via email April 3, 2024 asking for pics of damage merchandise and invoice. I submitted all this on the same day and they advised me to send the damaged merchandise back and they will credit my credit card. April 4, 2024, I start the merchandise return/refund process and I was unable to create a return label. I reached out to the company again and they are trying to to resolve the return label issue. April 24, 2024 was my last contact with company and they are still trying to resolve the return label issue. I just want to return their merchandise and get a refund. I am unhappy with this business and how they engage in business. Going forward, I will not being buying any merchandise from them.Thank you for any assistance you can provide.

    New York & Company is NOT a BBB Accredited Business.

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