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Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York & Company has 155 locations, listed below.

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    Customer Complaints Summary

    • 2,520 total complaints in the last 3 years.
    • 203 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to contact ************** customer service about this 4 times over the last 3 weeks but haven't been able to get a response. I've emailed both ******************************* and *********************************** and the only phone number the website lists is for credit card issues, so I don't know who to call. I'm writing about my order number ********. I placed the order on February 28th and still haven't received it. I can't find any notice of shipment or anything, even though they confirmation told me I would receive one once shipped. But I checked the order tracking, and it says it was delivered in March. It wasn't delivered to my address, and I've asked neighbors if they received it by mistake. No luck. The **** website says they will only talk to the shipper about it, so I can't pursue it with **** myself.

    • Initial Complaint

      Date:04/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 29 and April 3 of this year, I placed an order with ******************************* My account was charged the same day. I received an order number at checkout, but I never received an email confirmation for the order made on March 29. Today I checked the website using the order numbers to try to track the order. It has no information on that order number they gave me. I call the customer service several times during their business hours, but it sends you to voicemail. I also sent an email yesterday regarding my issue. I would like them to contact me regarding my order to let me know if they are going to ship the items I paid for or provide a refund.

    • Initial Complaint

      Date:04/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 29th I placed an order. My account was charged the same day. I received an order number at checkout but I never received an email confirmation. Yesterday I checked the website using the order number to try to track the order. It has no information on that order number they gave me. I tried to call the customer service several times during their business hours but it sends you to voicemail. I also sent an email yesterday regarding my issue. I would like them to contact me regarding my order to let me know if they are going to ship the items I paid or provide a refund.

      Customer Answer

      Date: 05/06/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding New York & Company has been resolved.

      Reply was made 6 weeks after I send the first e-mail. I receive only partial of my order the rest was never sent and money was returned to my bank. ****** learned No more business with new york and company 

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a return for Order # ********* Return *** is $96.29.On 12/27/23 I received an email stating the return was received, but 3 months later no refund has been processed. I have emailed and called and messaged on social media and wasted so much time. It has been over 3 months!!

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, On March 19, 2024 I made an online purchased from New York and company website and paid the 9.99 fee for 3-4 days shipping. The order number is as listed ORDER ********. As of April 10, 2024 I have yet to receive the items nor get a reply from the emails, texts, voicemails that I sent. I am requesting for the company to reimburse my money. I am very disappointed with the lack of response from the company. The items are no longer needed.Thanks

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/25 I placed order #********* I attempted to email, call and text to find the status of my order. No response has been received from this shady company.

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number ******** placed on March 16th 2024.Totaling *****, no contact from company since then. Ive emailed and called with no answer. I would like this order cancelled and refunded. Website promised to be shipped within in 5-8 business days and ** and ** failed to produce an accurate tracking number with in that time. It is unacceptable that they have not answered any emails or phone calls. They have no customer service.

    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made order in December for two outfits never received one them one was too big sent it back never got refund said I had to wait 3month the other one no nothing they want answer the phone or email

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on March 13, 2024. Order number *******. This order has not been shipped, it shows that a **** label was created on March 18. The company has not responded to my request by email and calling them it is waste of time because you can't reach anyone. Please refund me for this order I did not receive. I even paid for expedited shipping.

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 shirts in 12/23, none of them fit correctly, and I returned all 3. I have yet to receive a refund as NY&CO is claiming to have never received the items returned. I have documented proof that they did in fact get the items I returned via the tracking number. I cannot get a single person to communicate to me what is going on, and where my money is.

      Customer Answer

      Date: 05/06/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *****************************

    New York & Company is NOT a BBB Accredited Business.

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