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Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York & Company has 155 locations, listed below.

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    Customer Complaints Summary

    • 2,522 total complaints in the last 3 years.
    • 203 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for $50.32 to New York and Company. It was taken out of my account on 4/8/24. Prior to that, I made a purchase using my New York and Company credit card, but will try to talk to them about repaying that charge. The $50.32 was charged to my debit card and I never received ANY further confirmation email from New York and Company and definitely never received what I purchased. This is unacceptable. I am a struggling teacher and this money was basically stolen from me.Please help!!!!

    • Initial Complaint

      Date:04/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 4/2/24 order ********. And paid an additional $9.99 for 3-4 business day shipping. As of 4/15/24 the order has not been dispatched for delivery.

    • Initial Complaint

      Date:04/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchase a blouse back in may return it in July for $49 still waiting for that credit August 4th I return a Blazer address and a pants and I'm still waiting for that credit of ***** did not receive any credit earrings an Etc stuff that I have details to them in the email and they said that they were working very hard to credit me back my merchandise I do this monthly as often I can and they have never refund me anything up to this time I recently email **** and he email me and said he's working to refund me and this is since last year no refund ***** pants Greenwich 7.99 they have no intention and refunding me my credit for merchandise that I return and the bill slip said they did pack it but they did not pack those jewelry they did not and there was a dress they charged me before I did get refund until I call him and say I did not get the dress it was also on the packing slip that was early last year so I need my money I cannot pay a bill for things that I don't have and we've been communicating I have copies or emails that I've been communicating with them and they showed me I will get my refund and I did not get my refund it might be more than $159 but I only what I returned I count up and what I didn't get what they have on display so I need my money

      Customer Answer

      Date: 05/09/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      ****** * ***********

    • Initial Complaint

      Date:04/14/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on March 30th with New York & Company. I have reached out for an update and no reply has been sent. I tried looking up my order and it still hasnt been fulfilled. I paid with Afterpay as of right now I tried to delay the next payment but $21.56 has already been paid. The total amount of the order is $86.22. I just want to cancel my order and get a refund. This store has been stealing customers money.

      Customer Answer

      Date: 04/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:04/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order on 3/15/2023 in the amount of $43.83. Order #********* I have not received my package. I text them everyday.I love to shop at ** and Company, and I have no other alternative but to address this problem with BBB. I cant get any answers on this order. If I can get this resolved I will be happy to continue shopping with them.Thank you for taking care of this problem.

      Customer Answer

      Date: 05/10/2024

      At this time, I have been contacted directly by New York & Company regarding complaint ID ********, however my complaint has NOT been resolved because:

      Matter has not been resolved. NY&co did respond, and told me to ck post office. I did, they do not have package 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item and returned it unused in Jan of 2024 and have not received my refund. I call during business hours and get disconnected or get a message saying Ive called during non business hours and to leave my name and email. I leave the message and dont get any contact back. I have sent multiple emails with no response. I have sent an email stating I will be contacting a lawyer and finally gat a response but still no refund. It has been almost 3 months

      Customer Answer

      Date: 05/09/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:04/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed order #******** on December 5, 2023 for $312.13. I returned 9 of 12 items before the return deadline of January 17, 2024. I got an email saying that the returns had arrived February 13, 2024. I have received no refund and no replies from NY and ** since. I have emailed them and called them with no response even though they have had my return for over two months. I used Afterpay as my payment method and their customer service is unable to help me, it has to directly be settled with NY and **.

      Customer Answer

      Date: 05/08/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a dress from New York & Company, but did not fit. Therefore, I returned the dress even after they charged me for shipping. They received my package and to this day no refund. I have sent several emails with no response from anyone. At this point I just want my money back as soon as possible.

      Customer Answer

      Date: 05/08/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 12 I ordered 5 items for a total of ****** and qualified for free shipping. I received some of the items on February 21 and some on February 24. I never received the **** shoes at *****. Then on April 10th a charge was made to my credit card from this company for *****. I have no idea what it is for. I would like this charge reversed and ***** credited back to my card for the shoes I never received.

    • Initial Complaint

      Date:04/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 2 separate orders with New York and Company. I have not received any updates or shipping notifications. I have emailed called texted with no response. I am seeking a refund. The order numbers are ******** 3/23/24 $39 and ******** 3/27/24 $88. Please help me resolve this

    New York & Company is NOT a BBB Accredited Business.

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