Reviews

This profile includes reviews for Scentbird Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scentbird Inc.

  158 W 27th St Fl 11 New York, NY 10001-6216

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  Drift Goods

  590 N Kays Dr Ste 110 Kaysville, UT 84037

Review Details

• Review fromCaitlyn S

  Date: 10/15/2022

  1 star
  Scentbird tries so hard to keep subscribers, but they do it through confusion and a lack of account managing options rather than through good customer service. It is difficult to find a way to cancel the account on their website. I finally found a tab stating I had to email them and I did. I figured the account was cancelled and I never received a reply email. I was just billed again!! I sent another cancellation email and received a reply this time. The cancellation process requires Scentbird to actually RESPOND TO THE ***** and to send a link, and then click through at least 5 reiterations of "Yes, I want to cancel". I have finally cancelled my account but am now out $51.10 because they "missed" my email. Scentbird says they don't do refunds because you have to email before your billing date, but what happens when you do and they ignore you?! IF I COULD GIVE 0 STARS I WOULD.

• Review fromJeremy E

  Date: 10/15/2022

  1 star
  Scentbird is a horrible company. My September order was processed on 9/22 and I still have not received it, nor has it shipped and today is October 15th. The first customer service agent told me it was because the items were out of stock. The second agent told me it was due to rebranding issues. The third agent told me it was due to a labor shortage. Three days ago I was told it was processed and just awaiting courier pickup. What courier takes more than 3 days for a pickup? My September order has 4 items in it because I responded to their email ad for add-on. I then placed a separate, one-off order which actually arrived, so someone is lying about all of these excuses. I have canceled my subscription. If I dont get my order by 10/22, I will be initiating a chargeback. Folks, please avoid this company at all costs.

• Review fromAngelica D

  Date: 08/17/2022

  1 star
  The card I used on their site is no longer active, and I never added the card I recently got. I havent received a scent since April so I forgot I was even subscribed until I got charged. How were they able to charge my account without having my new debit number? Pretty sketchy. I caught it the same day, order was processing and not shipped, yet they still refuse to cancel the order and refund. Just stay away.

• Review fromMeghan R.

  Date: 08/16/2022

  1 star

  Meghan R.

  Date: 08/16/2022

  Terrible customer service!! Waste of money, been charged 3 times in a few days and no one will answer my emails!

  Scentbird Inc.

  Date: 08/22/2022

  Hi ******, so sorry to hear about your frustration. Looking over our system, I see that you were charged twice: for your monthly plan and an upcharge cost for the Premium fragrance you chose to receive in your first shipment. Some premium items require an upcharge from $5 to $15 to the regular subscription cost. Those items are usually niche fragrances or full-size skincare/make-up products. Kindly note that we always confirm with you when adding Premium product to your queue so that theres no confusion! I see that one of our Customer Experience Agents, ******* responded to you on August 17th, canceling your subscription per request and clarifying your queries about the billing. I confirm that your subscription is fully canceled and you wont incur any future charges. If you have any outstanding queries, our Customer Experience Team is always available via ********************************** and any social media channels. Thanks!

• Review fromRAE G

  Date: 08/09/2022

  1 star

  RAE G

  Date: 08/09/2022

  Horrible company! Delivered to the wrong address and refuse to do anything to rectify the situation. They actually blamed me for it being delivered improperly. As a first time customer and the horrible interaction with the company I am disappointed. This is a fraudulent company.

  Scentbird Inc.

  Date: 08/22/2022

  Hi **** so sorry you feel that way about our service. Please allow me to clarify. We always ship out orders to the address specified by customers in their account. Based on the correspondence you had with our Customer Experience Agent, ****, she asked you to confirm your correct shipping address, and after that we sent you a replacement to that new address to make up for the first order you didnt receive. Rest assured that we never refused to rectify this situation, and didnt blame you for the initial misdelivery. Unfortunately, I wont be able to check when your replacement shipment was delivered to you, as we deleted all of the information related to you from our servers, per your request. Should you have any further questions or concerns please send us an email at ***************************************** Keep safe!

  RAE G

  Date: 08/22/2022

  Company refuses to comment on the fact that I verified I entered the right address multiple times before submitting my order and multiple times while I waited for the order to ship and multiple times while waiting for the order to arrive. At no point did it reflect anything other than my address through these stages. The only thing I didn't screenshot was proof my address was reflected correctly as I never thought I would experience such pain working with a company. Once I received the "delivered" email, I promptly checked my mailbox and cross referenced the delivery address yet again just to find out it only then was incorrect. I immediately contacted support. Which provided the below response only further in the email proving the incorrect address which I did not include. And further stating it is up to the customer. Which for that I agree but it was accurate the entire time until day of delivery was it showing a different address in their system. Upon reaching out they immediately made it my fault and refused to rectify the situation until I proved continuous complaints on their delivery issues. And proceeded to request I go to the home it was delivered and retrieve my package. Which is unethical and unsafe in many ways not to mention the harm that could cause on neighbor moral. They did send a replacement of which I received but I will NEVER use this company again as they take no fault in their wrong doing. I asked them to IMMEDIATELY remove any and all payment information and further delete my account.

• Review fromDayton

  Date: 08/03/2022

  1 star

  Dayton

  Date: 08/03/2022

  I bought a monthly subscription in July 2021 for my daughter. She doesn't use perfume often, so I then cancelled the subscription in August 2021. I used ****** for that transaction. Then, all of a sudden in July 2022, I get charged for $215 and $54 through my ****** for Scentbird. I was very confused about these transactions. However, as I was looking into it I had to transfer money into that bank account to cover these charges because it was a bank account that I no longer really used. I found emails saying I had purchased gift cards and that's what these charges were. WHAT! So, I then had to go dispute these charges with Scentbird because I knew I had cancelled it. Days later, they finally respond and said they cancelled these charges because they seemed suspicious. UHHHH, no kidding they're suspicious! It honestly seemed like they got hacked but didn't want to admit to that. I then responded and ask those questions: Did you get hacked? Was my information compromised? I never heard back on these questions...I regret ever doing this. Terrible business practices. I now purchase all my perfume form ********** for my daughter and myself. Not a sketchy company and all clean ingredients. I would never recommend Scentbird.

  Scentbird Inc.

  Date: 08/08/2022

  Hi ******, so sorry to hear that your follow-up questions were never addressed. Perhaps we never received them, as our Customer Experience Agents make sure to respond to each and every message we get. Youre correct that our system detected suspicious purchase activity on your account the same day of the purchase and issued a refund of the payment back to your ****** account the same day. Kindly note that our system did not suffer a security breach and our users data was not compromised. A few of our customers accounts were broken in due to weak passwords of the accounts, but rest assured that the issue with fraud charges was resolved the same day, and our team added an extra layer of security to protect our users data. Please accept our sincerest apologies for the inconvenience it might have caused. And if you need further assistance, our Customer Experience Team is always available via *********************************** Thank you so much!

• Review fromKerri K

  Date: 07/27/2022

  1 star

  Kerri K

  Date: 07/27/2022

  I decided to give this service a try. Four days later during the wee hours of the morn someone charged 2 $200 gift cards to my account (since Im ******** that was $259 a pop!) when I emailed them I got a very pert oops sorry your account here was hacked. They have refunded the $ I think as it will take up to 10 days to show up from what I was told. I had to cancel my credit card and am in a limbo situation waiting on my new card so many payments I have on the card will be declined until my card arrives. All in all a terrible experience Looking at comments online there have been many people hacked in the last few days. One comment from the company said rest assured we use updated payment software. Ummm. Ya. Not sure thats working at all. Buyers beware!

  Scentbird Inc.

  Date: 08/08/2022

  Hi *****, we sincerely apologize for the inconvenience caused! Our team was made aware of an issue with fraudulent transactions on our website as soon as it started happening. Rest assured that the issue with fraud charges was resolved the same day, and our team added an extra layer of security to protect our users data. We detected suspicious purchase activity on your account immediately and issued a refund of the charge back to your credit card. We apologize for all the inconvenience this situation has caused you. If you have any outstanding queries, our Customer Experience Team is always available via ********************************** and any social media channels. Thanks!

• Review fromJolene P

  Date: 07/27/2022

  1 star

  Jolene P

  Date: 07/27/2022

  I cancelled my subscription over a month ago. Apparently, they did not appreciate the loss of revenue because today my debit card was charge $215 for a gift card. I did not purchase this gift card and to make matters worse, there is NO phone number to contact a human regarding this fraudulent charge. The supposed gift card that I purchased does not even show in my purchases on my account, nor do I know where this gift card has been sent, which is all VERY SKETCHY. I will be opening a fraud investigation through my bank. ABSOLUTLY DO NOT GIVE THIS BUSINESS YOUR CARD INFORMATION!!!!!!!!!!!!!!!!!!!!!!

  Scentbird Inc.

  Date: 08/08/2022

  Hi ******, I'm so sorry to hear that your card was charged without your authorization! I understand how upsetting that is. Our system detected suspicious purchase activity on your account the same day of the purchase and issued a refund for $215.00 back to your ****** account. You should see this amount credited back to your account which can take anywhere from 2 to 7 business days depending on your bank. I highly recommend reporting the issue to your bank to avoid further unauthorized charges. Please accept our sincerest apologies for the inconvenience it might have caused. And if you need further assistance, our Customer Experience Team is always available via *********************************** Thank you so much!