Complaints
This profile includes complaints for TeePublic's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 146 total complaints in the last 3 years.
- 48 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TeePublic closed my website where I designed the shirt, but they still charged me for the order of 1 shirt.I want the transaction canceled and I want to be refunded.I can't use the shirt at all, since they closed my site. They removed access to the material on my site, but they charged me for the material. I want a refund of $23.Business Response
Date: 09/27/2022
Thanks for reaching out - inquiries regarding editing or cancelling an order can be directed to the Support team via the Contact Us page at https://www.teepublic.com/contact. For matters regarding account closure, the Legal team is the only team that can assist with this and can't do so via this forum. If you have reached out to them via email at ********************************* you'll be hearing back from them once they reach you inquiry in their work queue.. Do let us know if you have any other questions.Customer Answer
Date: 09/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I contacted them at both those addresses a week ago and they did not respond at all.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business Response
Date: 10/04/2022
************** is the only team that can assist with this and can't do so via this forum. If you have reached out to them via email at ********************************* you'll be hearing back from them once they reach you inquiry in their work queue.Initial Complaint
Date:09/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 3rd 2022, I made a purchase of $121.27 for five tee shirts. To date this merchandise has not been received. One week ago I requested a refund or a new shipment. I have not received any meaningful reply.Business Response
Date: 09/26/2022
A reshipment for this order was set up on September 21st, 2022, following email communication regarding the original order. Thanks!Initial Complaint
Date:09/16/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 items a sticker and a hoodie the more expensive never arrived ...the hoodie.The sticker arrived not the hoodie, I attempted to contact them but they have it set up so you can't email or call..and online I seen many complaints..Business Response
Date: 09/16/2022
We're sorry to hear of the trouble with your order! We can be contacted at any time via our Contact Us page: ********************************** It looks like your order is being processed by **** and they expect to complete the delivery early next week. Thanks!Initial Complaint
Date:09/16/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my account deactivated without any warning or without any reason given since early September. I have attempted to contact TeePublic multiple times but no one has responded to a single email. They have had months to respond but have not. Strangely I've gotten E-mail notifications of people purchasing one of my designs 8 days later. And the strange part? they have blocked me from accessing my original work in addition to refusing to pay me my commissions owed. TeePublic has essentially stolen our stores and has possibly done this to other people.Business Response
Date: 09/16/2022
************** is the only team that can assist with this matter and they can not do so via this forum. If you have already sent an inquiry, they will get back to you as soon as they reach you in their work queue. Thank you!Customer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
Date:09/13/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recieved the three shirts i orderef last week, acouple days ago, and one big dissspointment! All thtee shirts had misaligned screen printing off center, also one shirt had defect runs in the material, and i ordered 2xl size, they look like they are a large in boys size very small, chest is very much off in size as well, these are paper thin shirts very cheaply made. I have been trying to contact tee public for 2 dayz now, without any luck left voicemails on their main phone ,sent multiple emails with pictures of all defects and issues, im just flat out being ignored, i want to get a full refund and be done with this, this was the first time doing business with tee public they claim. On their site, that they resolve complaints promply, thats is the furthest thing from the truth!Business Response
Date: 09/14/2022
It looks like the team has responded to your inquiry as of this morning. Thanks for your patience!Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They ignore my messages and my refund request
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business Response
Date: 09/20/2022
This matter was resolved and the customer acknowledged receipt of the refund on Thursday, September 15, 2022.Customer Answer
Date: 09/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
Date:09/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 24, I placed an order of 3 shirts with Teepublic (order#********). I was lured into a false sense of safety with this purchase because Teepublic advertised 24/7 customer service. 100% satisfaction guarantee or the fix it for free, AND their website states any defective orders will be REFUNDED.The order I received was DEFECTIVE. On two, the ink was faded and badly discolored. All three had crooked alignment. I immediately, on 8/31 contacted Teepublic via email (the DO NOT offer 24/7 customer service). I provided all required **************** of the defects. I contacted the in August. It is now SEPTEMBER 11th. Teepublic STILL has not addressed the issue. I get emails stating that theyre looking into it. It took several DAYS (not 24/7 support) to send that. It is false advertising to state 24/7 customer support yet stall for weeks. It is false advertising to state that defective items are refunded / no worries when yes, worries.I am asking that Tee Public immediately REFUND the my money for these DEFECTIVE items, AND update their advertising to accurately reflect their actual SLOW customer support (i.e. Weeks, not 24/******** this business.Business Response
Date: 09/12/2022
We reached back out with an update for your inquiry and await your reply to proceed with resolution. Thanks!Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Customer service agreed to replace items with items I selected that do not use the defective ink. Despite including verbatim description of replacement items I selected, screenshot and reference to the selected items in my cart of replacement items I requested (September 13th)customer service create an order with WRONG item (September 14th 8am) It isnt even inn the correct language. (Replacement order #*******) The designer offers both an English translation & the original Ukrainian. The title for the Ukrainian version is listed in English. I copied VERBATIM the Ukrainian version listing & sent screenshot to ensure no confusion. (See photos) The language is important. It is a gift fro a Ukrainian friend. I immediately reached out to have them correct the error, but they DONT have 24/7 customer service as falsely advertised.
In tandem with other false advertising is the claim that customers have 2 hours to make changes to orders. Despite my frantic efforts to notify customer service of THEIR error, there is no way to reach customer service in the 2 hour window. Again : th claims of 24/7 customer service is false.
PLEASE just send the right items. Its all I ask!In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
************************
Business Response
Date: 10/12/2022
This matter was rectified and the interaction completed on September 15, 2022. Thank you!Initial Complaint
Date:09/08/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/30/22, I joined TeePublic print on demand company to sell my t-shirt designs on their website. I received an email on 8/31/22 from their legal team stating that stating that I violated their terms and conditions by uploading a copyright design entitled "Quarantine Mode" This, however, is false! I only uploaded one design and it certainly was not that! In fact my design wasn't even close to what they had accused me of uploading. No warning email or inquire was sent, they out rightly cancelled my account on a false bases. I emailed their legal team but as with many other sellers, they never responded. I believe TeePublic uploaded this design to my account as a way to terminate me. If this is TeePublic's way of doing crowd control on the amount of people they allow to sell on their website, then this is very unprofessional! Plus they are wrongly accusing sellers on their website of something that is considered breaking the law in ************** industry! First time dealing with this awful and really ridiculous company and this is definitely the last for myself. There are other companies out there that truly value their sellers and those are the ones that sellers should go to!Business Response
Date: 09/08/2022
Thanks for reaching out! The Legal team is the only team that can assist with this inquiry and can not do so via this forum. They have been alerted to your inquiry and you should be hearing from them soon. Thanks!Initial Complaint
Date:09/06/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 6 shirts for $101.30 a few weeks back. I ordered the same size and style I've always ordered from them. But every shirt I recieved is significantly too large. I'm not sure if they switched shirt brands or gave me the wrong style, so I'm not sure how to get the same quality of product I received in my past orders of these shirts in this size. Also, two of the prints are uneven on the shirt. I messaged them a week ago asking for a resolution, either the brand or style of shirt I received before (that fits) or a smaller size if there is way of getting the same shirt I have gotten before. I have received no response. I messaged them again a few days back. Still no response. I messaged their ******** page. No response. Not even read. I'm baffled by what has happened with their product that I have ordered several times and was one way but now different, and I'm baffled by their lack of reachable customer service. The last message I sent I said if they aren't going to answer why my shirts fit completely differently than they have in the past and either replace them with the same ones I received before or at least a smaller size then I need a redund. What I received is completely unwearable, unless I'm throwing a pajama party. My order number is ********Business Response
Date: 09/07/2022
It looks like the support team has been able to assist the customer with this order and is ready to continue assisting via the email thread currently open. Thanks!Initial Complaint
Date:08/30/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a tshirt with them on Aug 23rd, order number is #********. On Sunday, the 28th I received notice from them that the item had been delivered, but not only there is no mail delivery where I live on Sundays, the ring camera also clearly shows that there was no delivery of anything on that day. The shirt was bought as a gift and I would like for it to be delivered as promissed.Business Response
Date: 08/30/2022
The customer can reach out to us via ******************************/contact with their order information - we'd be happy to dig into this further. All future order inquiries or problems can be sent to www.teepublic.com/contact. Thanks!Initial Complaint
Date:08/30/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a complaint on order #********, a tshirt (WOMEN'S SMALL) that was bought on August 16th. I tried it on when it first arrived and it fit fine, but it visibly shrank on the very first wash (dryer was on cold water/low tumble). I need a size up replacement (WOMEN'S MEDIUM), since they advertise on their page that they fix any orders that have problems.Business Response
Date: 08/30/2022
The customer can reach out to us via ************************************** to set up an exchange properly. Thanks!Customer Answer
Date: 09/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************
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