Complaints

This profile includes complaints for TeePublic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TeePublic

  91 5th Avenue 5th Floor New York, NY 10003

  
• 

  TeePublic

  37 E 18th St Fl 4 New York, NY 10003-2001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to sell my artwork only to have my account deactivated and an email sent to me stating I violated their terms. I have been emailing LEGAL and no one responds. I see prior complaints respond saying that legal can only answer the violation. Well it would be nice if their legal team actually responded.

  Business Response

  Date: 08/18/2022

  ************** is the only team that can assist with this matter and they can not do so via this forum. If you have already sent an inquiry, they will get back to you as soon as they reach you in their work queue. Thank you!

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was deactivated without cause and without explanation. The deactivation of said account has resulted in my inability to defend against the theft by others of my original content hosted on TeePublic. Additionally, TeePublic has failed to pay the remaining commissions owed from the sale of my original artwork. I have contacted TeePublic numerous times at the requested email address ********************************* To date no one has replied or made any effort to respond to my inquiries. TeePublic has failed to protect my intellectual property and their failure to pay commissions constitutes theft.

  Business Response

  Date: 08/15/2022

  The Legal team is the only team that can assist with this matter and they can not do so via this forum. If you have already sent an inquiry, they will get back to you as soon as they reach you in their work queue. If you haven't submitted an inquiry regarding this, they can be reached at ********************************* Thank you!

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  TeePublic continues to lie and obfuscate the issue at hand.  They have not responded to well over 15 emails over several months. There is no evidence that they will change their tactics in the immediate future.  They have had more than enough time to respond to any and all of my requests.  This complaint was specifically directed to Legal@TeePubilc who have replied with an empty form response that offers no resolution and addresses none of the issues brought up and lacks any meaningful or clear action on their part.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  TeePublics response still doesnt answer the question.  They have not provided any information or explanation for their actions. They solely replied with the same canned form response and refused to do anything more.  They have also continued to refuse payment for commissions owed for the sale of my original artwork, which constitutes theft of my intellectual property.  Nothing has changed.   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 08/23/2022

  ************** is the only team that can assist with this matter and they can not do so via this forum. If you have already sent an inquiry, they will get back to you as soon as they reach you in their work queue. Thank you!

• Initial Complaint

  Date:08/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same story as other complaints here.I had a storefront. On Jul 5, 2022, I received a notice that the entirety of my account had been deleted for some unspecified violation of terms and conditions. I emailed their legal **** asking what my violation was - because I know I did not violate anything - and was refused an answer. Instead I was told that I must provide all of my source material (everything that someone might need to steal my intellectual property) to prove ownership of every single digital product that I had listed on the site. Having no desire to hand over everything to a company that leverages false claims and refuses to provide even the simplest of answers to my concerns, I instead sent screenshots showing all of the source material, which should be more than sufficient proof of origin and ownership. Three weeks and legal has not responded. I sent 5 more messages since then, also met with zero response. I contacted TeePublic support asking for an explanation; I received no response. I sent messages to their social media accounts. The messages show as being seen, but no response. This company is a group of ruthless scammers intent on stealing intellectual property from unwary designers. When confronted about their unethical tactics, or when their attempts to blackmail artists with false claims of violations of terms fails to net them the desired intellectual property, they go radio silent.

  Business Response

  Date: 08/03/2022

  Thanks for reaching out! The Legal team is the only team that can handle this matter and they cannot do so via this forum. We've notified them of your inquiry and you should be hearing from them soon.

  Customer Answer

  Date: 08/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I will not be hearing from the legal **** soon. I know this and TeePublic knows this. Stating that the "legal" department (a department titled "legal," tasked with committing theft, is quite the ***********) cannot figure out how to use BBB to settle disputes is laughable. The charade continues. 

   

  I hope that one day a class action lawyer can do something with this, help artists reclaim the commissions that TeePublic stole from them, explain to them what the word "legal" means, and shut down this predatory business.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:08/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I have received 3 items from my order (#********, placed on July 27, 2022). However, my tote bag (Memphis ****** ***************** by ***** Designs Quantity: 1 x Tote Small (13"x13") Both Sides Price$14.00)still shows that it is processing and has not shipped yet. Please see the attached screenshot. I TRULY NEED MY TOTE BAG ASAP! I also just noticed that a Fed-ex package with tracking number ************, in my Fed-ex online account shows that a package was canceled by the sender (see that attached screenshot too), which is (Design by ***** Designs...which shows the name Nooch Burger Designs when I click on ***** Designs name in blue) I believe. I am not sure why my package was canceled, but as I stated before, I need my tote bag please! Can you contact me back ASAP, to resolve this major issue? I really need my bag for an event on August 5th!I hope to hear from someone soon. This is my 2nd message to your company.THANK YOU.***************************** ************

  Business Response

  Date: 08/02/2022

  Thanks for reaching out - Our team was able to contact the customer and provide additional assistance. We look forward to continuing contact with this customer via email. Thanks!