We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

iPark

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for iPark's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

iPark has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • iPark

      107 W 13th St New York, NY 10011-7801

    • iPark

      130 Lenox Ave New York, NY 10026-2503

    • iPark

      215 East 24th Street New York, NY 10010-3802

    • iPark

      300 W 55th St New York, NY 10019-5151

    • iPark

      371 7th Ave. New York, NY 10001

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to the excessive construction that is underway in the ********************* parking garage and the intrusive placement of scaffolding which makes it impossible to turn around bends, my car has been damaged. I have attached pictures and would like to be reimbursed for damages due to your negligence. Ive contacted the manager multiple times with no response

      Customer Answer

      Date: 06/02/2025

      Better Business Bureau:

      At this time, I have not been contacted by iPark regarding complaint ID ********.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife went to ******************* on Friday April 25, 2025 for a procedure. I used the hospital Valet Imperial Parking (iPark) so that I wouldnt need to have my wife walk to the car after her procedure. When the vehicle was returned to us we found that her eyeglasses that were left on the dashboard in console cutout were on the passenger floor and the frames were bent. The center console cupholders were also filled with water and it appears someone spilled her ******* tumbler then left the water there. The passenger seat was also moved from when we left it so it seems someone entered the car on that side while the vehicle was in the parking attendants possession. When I advised the parking attendant ******** that returned our vehicle he took the glasses from me and took it upon himself to try and bed the frames back to normal. He then told me that nothing could be done and to contact the manager ****** on Monday. On Monday April 28th I brought the eyeglasses to be repaired and was advised that they could not be fixed. I called the manager who spoke to his employee and said that as a courtesy he tried to fix the glasses. I advised him that he did not fix them and that they could now not be fixed. The manager offered me a free voucher for a future visit and I told him that was unacceptable and that I do not plan to return to ***. I asked for a refund of the $45 I paid to park instead and he told me that he would need to speak to his supervisor. He has yet to call me back with an answer after I called for updates. It has also cost us $196 to purchase my wife a new pair of eyeglasses which she needs in order to drive. Im asking for the company to cover the cost of the glasses or at least refund us for the parking due to providing terrible service and leaving damage and a mess to our vehicle. The photo of the eyeglasses is from after the parking attendant tried bending the frames back.

      Customer Answer

      Date: 05/24/2025

      Better Business Bureau:

      At this time, I have not been contacted by iPark regarding complaint ID ********.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:01/29/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $25 in cash by an employee to park my car on the street next door to the parking lot. After dining at *******************, which is located next door, I went to pick up my car. The attendant informed me that I needed to pay $62 to retrieve my car. I explained that I had already paid the other employee, but he told me that the money was only for parking my car, not for the lot itself. They overcharge me, which I felt was unfair. The police were called, and they mentioned that they had received multiple reports about this parking lot, indicating that it has a history of scamming people with cash payments and then demanding additional fees. Numerous complaints have been filed regarding this situation in the vicinity.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      iParks automated billing system charged by account for two additional months after confirmed (in writing) cancellation. I have reached out to iPark and have been assured the refund is forthcoming each time I have followed up.

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,The staff at IPark located at on *********************** (***). The attendants lost my keys a few months ago and were unable to produce it for about a month. Due to not needing the garage for a few weeks I did park there. This morning (August 15, 2024) I attempted to park at the location and was refused "because the computers were down". Upon my exit the attendants received a ********* and ******** patron with no incident. After informing them that I would be escalating this issue to the IPARK staff I was threatened and told to park my car somewhere else. This was discrimination and I am unsure of why staff believes they can treat customers in this manner. Are these the individuals you have representing your company? aggressive and ill-mannered staff?

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked parking through SpotHero (*********************) for iPark at *************************************. The car was parked and retrieved by employees/agents of iPark. Thereafter, I came to learn that the leather wallet in my glove box containing my insurance and registration cards had been removed, without my consent, and upon information and belief, by an agent of iPark and SpotHero.

      Customer Answer

      Date: 08/30/2024

      Better Business Bureau:

      At this time, I have not been contacted by iPark regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - occurred on 6.30.24 - parking rates were posted as $54 for overnight parking. Parking attendant charged me $75. When I asked what the extra was for he claimed taxes. I said 18% would only be $9.72 youre over charging by $11. He claimed the $54 rate was only for hotel guests but when I showed him the sign and that info was not included. Then he changed the story and said it was because my vehicle is oversized, and its not considered oversized by the **** I had to pay the full $75 to get my keys back so ***** got to pocket the extra money.

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered the parking lot after 8pm. The only visible sign was $17 that I saw. I asked the parking attendant if the charge was $17 to park my ******* Santa Fe. He muttered yes in an accent. Upon receiving my car he presented me with a charge of $78.00. I was surprised to see such a charge. I told him you said $17 why charge me $78.00. He pointed to a tiny sign on the window that was barely visible with tiny font size. He wouldn't give me my ******* Santa Fe back until I paid him and I needed to get back home. I feel that they took advantage of me and the compliant on the BBB website can concur my complaint.

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Garage staff fail to turn off the car and completely drained the battery. Caused more than 500 to repair. Made every effort to contact the business and did not hear any response.

      Customer Answer

      Date: 06/13/2024

      Better Business Bureau:

      At this time, I have not been contacted by iPark regarding complaint ID ********.

      Sincerely,

      *****************

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, April 24, 2023 or on Wednesday April 26, 2023 I picked up my car at Imperial/Reef Parking ************* **** ******* ******* ******** ******** ***** where we are monthly, parking clients. License Number *******. I noticed damage to the roof of the car. A box that is used to cover a mechanical device was missing. The device itself was partially raised as if an attempt was made to pull it off. Paint was partially scrapped off two of the runners on the roof as well. My vehicle is a Silver Lexus RX SUV.Before I left the garage, I pointed out the damage to the Facility Manager, *******************************. He immediately took responsibility and said it was the fault of one of the parking attendants. He claimed the damage was due to a parking lift and said it happens all the time. He said not to worry about it that the company will make good on the damages. ******* said that he would investigate via the video system to see who was responsible. Also, a report would be generated and I would hear from the Company. I felt confident with his explanation and the immediate action(s) that he claimed he would take. This was not the case.Weekly/monthly, I would talk with the Facility Manager about the needed repairs. Again, I was told that his Operation Manager Supervisor, ****** ** ** **** Tel: ************ **************************************************** was informed and working on it. This went on for weeks and months with no communication from Imperial/Reef Garage.I sent many emails and made several tel. calls to which there were no responses. However, there were about three emails that ****** ** ** **** did respond that he would contact a body shop. This never happened. I was led to believe that this was an upstanding, professional organization; it is not.All emails and tel. calls went unanswered or briefly noted with a response that was never acted upon. The excuse that ***************** gave the garage manager was that, "He is very busy."Incident Acct. No. ******

    iPark is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.