Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got talk into paying this business $299.99 for a lifetime membership plus I was suppose to have access to a list of professionals females to network with and never got anything from they. And now they are trying to get $499.99 more from my credit card which I did not agree to. This was happen I believe around June or July like two years ago.

  Business Response

  Date: 03/31/2023

  BBB we do not have a record of a market place interaction with this individual. Thank you.

  Customer Answer

  Date: 04/05/2023

  Is this what you need

  Business Response

  Date: 04/07/2023

  Good Morning ************ and thank you for contacting us with your concerns. You enrolled as a member back on 10/19/2022. You were emailed your membership information on 10/24/2022. You confirmed receipt of your welcome materials via email with our support team on 10/28/2022. You just accessed your account yesterday at 9:22am UTC. In regards to the attempted $499.95 transaction, that refers to the purchase of the Press Release you made with your account director. Your card issuing bank declined the charge. You emailed us on 3/30/2023 to stop your subscription and we emailed you back confirming the same. We hope this provides a satisfactory resolution to your inquiry.

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a member of the Worldwide Women's Association earlier this year - it is billed as a network of senior female professionals and an opportunity to connect with women in senior positions world wide. I paid a membership fee of around $100 US dollars. My profile was added to their website etc. On March 27th, 2023 I received a phone call from a representative of the *** advising me that they would be issuing a press release announcing my membership and suggesting that I keep out for an email to ensure my profile and details up-to-date. I asked very directly if there was a cost associated with the press release or if it was part of the membership fee paid - the representative said it was part of the membership and encouraged me to make sure I included this as an expense for tax return purposes A couple of hours later I received an email as follows: This is an automated transactional email receipt confirming your purchase of the **************** Release made through your telephone conversation with your membership director *****************Please note for your records the total amount of $499.95 for your purchase of the **************** Release has been billed to your **** account ending in ****. The fee will appear on your statement as "Worldwide Women's Association". The **************** Release will rank with high authority in the search engine results pages, providing you with expanded profile visibility and a lifetime of personal branding. I immediately responded to say that I did not agree to this - rather had explicitly asked about cost to avoid any unwanted charge. I had a number of email exchanges each time they stated that I had approved this as part of my membership agreement.. I called my credit card company to report the fraudulent charge - they indicated they would investigate. I received a final email from *** saying that the charge would be reversed. I believe this company is fraudulent and request that the BBB investigate their practices.

  Business Response

  Date: 03/28/2023

  Good afternoon. Thank you for contacting us and I am sorry to hear about the confusion regarding the Press Release. You authorized the purchase of your Press Release during the course of your phone call with your account director. We sent you a paid transactional receipt following the purchase. On 3/27/2023, you emailed us to cancel the purchase and we voided the billing within an hour of receiving your communication. Since the transaction did not settle, effectively you were not billed. We've attached a copy of the cancellation receipt. If you need any further support or assistance, please feel free to reach out to our support team via email.

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I reject this response 100 percent. The transaction has been cancelled. I am grateful for that.  However, the notion that I approved this charge in my discussion with the sales representative is simply not true. I specifically asked about whether the press release was part of my membership fee and was assured it was. My complaint is about miss-representation/miss-selling. Getting my money back does not resolve that. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/04/2023

  Thank you for your reply. The Press Release is not included as part of the membership. During your enrollment call, a Press Release was not discussed. The Press Release is a separate and additional service that is optionally purchased by our members after they have enrolled. You authorized the purchase of your Press Release during the course of your phone call with your account director. As per your previous request we cancelled the purchase, and you were not billed. Our support team answered your initial email within the same business day.

   

  @BBB - we have satisfactorily provided a resolution to this clients complaint from a market place standpoint.