Complaints

This profile includes complaints for Brookfield Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Brookfield Properties

  250 Vesey St Fl 15 New York, NY 10281

• 

  Brookfield Properties

  5775 Wayzata Blvd Minneapolis, MN 55416

• 

  Minneapolis City Center

  33 S 6th St Ste 4640 Minneapolis, MN 55402-3718

• 

  Thayer & Spring Apartments (Brookfield Properties)

  915 Silver Spring Ave Silver Spring, MD 20910

• 

  Brookfield Properties

  5775 Wayzata Blvd Ste 310 St Louis Park, MN 55416-1208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had unresolved carpet repair and the worsening conditions in the apartment for 2 months. As a result we have been dealing with a ***** infestation stemming from molding under the carpet that was never repaired from the previous water heater. These issues have not been addressed despite several communications, and they are severely affecting our ability to live comfortably and safely. We already gave 60 day notice to vacant at the end of our lease term (11/23/2024). However, we are notified the company on 10/7/23 that we would be moving out on October 31, 2024, as repairs have still not been done. We constantly smell the previously wet carpet and can not enjoy being in the dining area, and as a result we are killing dozens of roaches that are attracted to the carpet. Furthermore, we received an email on 9/24/24 stating that the repair had been completed, which is completely false. We have tried to contact office staff several times via phone and in-person to transfer to a two-bedroom apartment so that we could remedy the situation. However, after taking multiple tours, no one has gotten back to us so it is more than obvious that we are not wanted as tenants. Additionally, phone calls to the office (two different numbers) have continued to not be answered for the past month (**************) *************)).We have not heard back anything regard our move out on 10/31/2024, and we are seeking confirmation that we will receive back our security deposit of $900. We are also deeply concerned because there was a recent news report of the apartment complex, of another renter going through the same issues.

  Customer Answer

  Date: 10/10/2024

  Good afternoon, 

  I just wanted to update that the apartment complex is now owned by Brookfield Properties and not Highmark Residential. 

  ************************************************************************************************

  Thank you

• Initial Complaint

  Date:09/27/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 months left on my rent. The apartment is empty so I contacted the property, River Lofts at *********** in *********** (a Brookfield Property) to let them know that I'd like to clean the apartment and return the keys and begin the final inspection process. They informed me that there is an early termination penalty equal to 2 months rent. With 2 months left on the lease I told them I'll keep the apartment but would like to clean and have the final inspection so that I don't have to travel back to ********. They instructed me to send an email with Terminate Lease in the subject to get the final move-out instructions. In the payment portal I chose an option to pay my final 2 months rent which I did ($2708.37). The following week I received a notification that my rent was past due and that if I don't pay by Sept. 8 they will send to collections. A late fee of $138 was applied. I contacted them informing that this must be a mistake as I clearly stated that I would keep the apartment for the final 2 months. They refused my complaint and accepted my $2708 payment as the termination penalty and expect me to pay the final 2 months rent. Under no circumstance would I willfully pay an additional 2 months rent with only 2 months rent remaining on the lease. They cut off communication and told me to contact their legal team if I want to dispute it. Brookfield Properties has been unresponsive to date.

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REFERENCE Lease unit 1-10205 Villas at ****************** On my exit of the contract, apartment management unfairly deducted heavy cleaning $120 and broken microwave handle $65 my deposit siting issues like heavy cleaning and others. I tried to resolve the issue with the management and furnished proof that the apartment was given to me in worse condition. Office manager ****** ******* was rude and did not reply to my answer. I escalated the issue and discussed with Regional manager ****** Marshalls and she did not really provide more detail. In stead they duplicated microwave fees and added additional $25 with a revised final account statement on August 21, 24 (original final statement emailed on August 5). This was all acts to frustrate tenants and keep them off so they can unfairly gobble up the deposit. I need full and fair refund of $250 less move out charge of $91.33 net of $158.70 .

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Brookfield Properties regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********** apartments June 30th 2023, and recently moved out July 29th, 2024 On the evening of June 23rd, 2024 I called in a request to the emergency maintenance line as my kitchen sink started to flood from the main sewage line, I waited all night and the following day for emergency maintenance to come and no one showed. I call Monday June 24th to the office to get a status of anyone coming and now one showed up, I assured by ***** someone would be there.As the week progresses and no one shows up I call again Friday June 28th and again ***** answers and assured me again someone would show up and again no one does. Friday passes no shows. Saturday June 29th the flood at this point is pouring in and is all over the kitchen spreads all the way to the living room and at this point it has become a hazard to my health and my daughter's health as grey water has been sitting in my apartment for over a week.An emergency plumber comes out 8pm Saturday June 29th with just the plumber draining the water but no follow up was ever made, no clean up team to remediate and ensure that the water has no microbial contamination and to this day ********************* has yet to address the issues and concerns I've had. Shortly, after the flood I personal packed my personal belongings and moved into my boyfriend's apartment until my leased ended as the property management showed no interest in ensuring my health was okay or that it was safe to remain in that unit. Now that I am moved out the complex is trying to charge me fees, ***** does not respond to my calls or emails and at this point I am left no choice but to leave this complaint. At this point I am requesting my last months rent issued back to me.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Brookfield Properties regarding complaint ID ********.
  
  Sincerely,
  
  ************************************
  

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I love in the estates in ************* a Brookfield property. I have loved here for 4 years and have never been allowed to speak with the property manager. Everytime you call the rental office they are "in a meeting". I have been giving smoking complaints for 2years. I have severe asthma so does my 7 yr old child and i have a 3 month old. I wake up and my entire living room smells like cigarette smoke. It was so bad i would vomit while pregnant from the smell. I have complained countless times and no one does anything about it. I love the property but they treat residents horribly. The elevators are broken every other day as well as one of the front doors. On top of that they raised parking from 200 to 300 dollars and theres never any parking. Between the hotel next door and people in the area your paying all this money and have to sit in your car waiting on someone to leave out. I have complained about homeless people sleeping in the building and the garage on multiple occasions. To make it worse they stopped having a 24 hour concierge which was one of the great selling points. The security staff is rude, unprofessional and not as welcoming as the concierge staff in the past. This once great building is lacking in quality as of lately. I love it here but I don't know how long I can live with these issues. They just dont care about tenants they want your money and they don't care about your expirence here, its sad really

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Brookfield Properties regarding complaint ID ********.
  
  Sincerely,
  
  ***********************************
  

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brookfield properties owns and manages the building I live in, One Blue Slip. despite being a brand new building, their mechanical systems and elevators regularly fail. in the 18 months ive lived here, we have either been without water altogether or without hot water on 6 different occasions. this has meant dirty water coming thriugh our pipes. the management has poorly communicated about these issues. it is clear they are not performing proper routine inspections and maintenence.

• Initial Complaint

  Date:02/02/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in ******* Apartment in *************, **, which belongs to Brookfield Properties. The leasing office enforced an auto-renewal of the rent at a higher rate of $5300 ($1400 more than our usual rate). The leasing office failed to provide notice of the rent renewal in advance. Moreover, when I requested a lease transition a couple of month ago in Oct 2023, the leasing office remained unresponsive and never addressed the issue.

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Brookfield Properties regarding their unreasonably slow communication and lack of response in relation to my attempt to rent an available space in the food court at ***********.Despite expressing interest in leasing the space, the response time from Brookfield Properties (***********************) has been extremely delayed. It takes several weeks for her to respond to my emails and unfortunately, my latest email has gone unanswered for over a month now, and despite reaching out to their company for assistance, no one has responded yet in over two weeks.This prolonged lack of communication has not only hindered my ability to secure the ************* but has also raised concerns about the professionalism and responsiveness of Brookfield Properties.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tub in my apartment has been clogged for 3 days with no resolve and no answer from the management company after reaching out for over a month. Last month when they came to fix it, they left residue in my tub and got black stains on my clothes. They left it filthy and the problem came back again.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This seeks to settle some of the events beginning in Jan 2021 to Dec 2022, continuing and the effects on work/school/personal life/stability.My landlord (The Drake, with Brookfield properties) grossly neglected my two apartment units: water damage, floor falling in/losing integrity, organic growth, non-functioning or poorly functioning unit appliances (e.g., 2 dishwasher-one in each unit of 406 and ****, and AC units (1 in each unit), refrigerator (***** and leaky-406), as well as fixtures (e.g., lights-406/****, towel rack-406, toilet-406). In the new apartment, the ***** continued gross negligence. Service requests were not followed through again. Belongings were damaged, work & credit was affected.***** and ******, the leasing agents retaliated when I reported these issues in many manners: e.g., they increased my rent and pushed me to pay to move. Please note the below settlement does not settle sickness, nor does it settle the death of my ESC (emotional support cat) due to kidney failure resulting from air contaminants, the current breathing issues of my other ESC living in these conditions, or myself. I'm uncertain which of these gross apartment neglects led to illnesses and their identity. These leasing agents also knocked on my door and threatened to evict me until I gave into their demands-unconcerned ******** *************** rent increased. These events and others caused failure of a semester, withdrawals in subsequent semesters, and necessitating I pay out right to finish my M.S. *******damaging the approximately ******* in my education. Now I have reduced earning capacity. I am asking money for broken contracts/health violations, emotional damage/pain and suffering, and effects on school.Only civil issues reported; Settlement doesn't include all gross negligence, preclude me from later suing you in court/posting these/additional events on any media regardless of such possible terms and conditions written on BBB. The drake in settling here accepts.

  Customer Answer

  Date: 09/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Brookfield Properties regarding complaint ID ********. They have not responded any further since I made this complaint. 
  
  Sincerely,
  
  ***********************