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Business Profile

Property Management

Brookfield Properties

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Brookfield Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brookfield Properties has 5 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I selected this property (************) via housing connect and got a call back around sep 2022. I submitted all documents had schedule a tour back in Jan. 2023 (1/28/23) with ********************************************. Unfortunately, I felt very much uncomfortable and discriminated against on my tour. It started with the front desk of the eagle side lying about It not being any tours when it was scheduled. Then when I got to the leasing part, the front desk laughed at me when I told him I was here for a tour (I flew in from work for it) ***** then comes down late & uninterested to show the property. I wasn't given a proper tour. She side eye me, showed me 2 units that had nothing to do with what I applied for and walked me to the main lobby for me to leave. I had to tell her that what I came in for and with a slight attitude she Took me to see one unit(that I had to request). The whole tour she was in her phone, did not speak to me in regards to the unit. She just let me walk in, look and said ok is that all? I have video evidence of me giving myself a tour.She was fully aware of the units I was interested in and did not even show me. She lacked professionalism and so does the staff. I am a hispanic 26 years old who never felt like this. All document has been received and every-time I call in regards to my application- it's a different story (they not the ones that are processing It, it takes months after being selected, no more units, ***** doesn't have an email to reach out to.etc)I've been at this for 4 months and no one has returned a single call and when I search them up, I see I am not the only one who is going through this as a minority. To lie about no more units but promoting a month of free rent on your website for people to move in is insane. It's unfortunate, that I am trying to find a place to live and people like them are making it difficult for people like me to find a home for no legit reason other then some hidden agenda that they are trying to cover.

    Brookfield Properties is NOT a BBB Accredited Business.

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