Complaints

This profile includes complaints for McGraw-Hill Education's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  McGraw-Hill Education

  1325 Avenue of the Americas New York, NY 10019-6026

• 

  MC Graw-Hill Education

  1250 George Road Ashland, OH 44805-8916

• 

  MC Graw-Hill Education

  1250 George Road Ashland, OH 44805-8916

• 

  McGraw-Hill Education

  501 Bell St Dubuque, IA 52001

• 

  McGraw-Hill Higher Education

  1333 Burr Ridge Parkway Burr Ridge, IL 60527

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a student enrolled in Accounting Concepts I (ACC2310), Section 450, and was required to use ************ Connect platform to complete my course assignments. As a student with financial limitations, I relied on ************ advertised 14-day free trial while I sorted out how to pay for full access.Unfortunately, I was never able to use the trial. The Connect platform revoked access without warning. I contacted ******-**** support (case #********) on 3 June 2025. Support explained that a hidden system policy caused the trial to expire. Specifically, when three students register for the course, a countdown starts for everyone, regardless of individual activation. This policy was not disclosed at registration, and the system did not display any visible countdown or notification, meaning I had no way of knowing I was losing access until it was too ************ admitted that no notification or visible timer exists and that nothing could be done to restore the trial. They also confirmed that students are not informed of the countdown. The agent then shifted the responsibility to my instructor. Even though system access is controlled by ********************* make matters worse, the support representative stopped responding during our live chat while I was trying to find a solution before my assignment deadline. This created stress, academic disadvantage, and left me with no access or resolution.Additionally, I am now being forced to pay for full access, including an eBook I already own, simply to submit assignments an unfair and unjust requirement. No partial access or discounted options were offered, despite my situation and financial hardship.This situation is the result of unclear policies, a lack of transparency in platform design, and poor customer support. Im filing this complaint to seek a fair resolution and to raise awareness of a flawed system that has a direct and disproportionate impact on students with time constraints or financial limitations.

  Business Response

  Date: 06/12/2025

  Our website does provide information regarding Connect Temporary Access, and that can be found at https:/**********************************************************************************************************************;  The website outlines this information:

  -The 14-day Temporary Access period begins on the day you register with this option
  

  -Temporary Access is only available for the first 14-days of the course. After the time period for Temporary Access has expired, this option will be grayed out within Connect and you will not be able to register using the Temporary Access option.

  The courtesy access is intended for students unsure if they will continue the course or waiting on financial aid.  Connect will still be required for the course.  Connect includes the eBook and are not sold separately.  It appears that the student registered to the course later, after the access was already removed, and as mentioned above, it is only available for the first 14-days of the course.

  The case indicates that the student purchased a used hard copy of the textbook.  Connect codes are not sold with used textbooks.  We do not offer discounted Connect access.  

   

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased an e-book and no one from your company wants to help me download the book.

  Business Response

  Date: 05/20/2025

  Our Professional technical support team was notified of this report and reached out to the customer 5/192/5.  The user's download credits were reset, and the customer was advised.  The customer should have everything they need to access the eBook.  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/25 when logging into to take a Exam, the whole website was having a issue. Our professor advised us to contact support, while waiting on the phone for 30 minutes, the representative pick up and the hung up and I have to call again and again. I been on the phone for over an hour. They stated they fix the issue but mine was still having issues. Absolutely no customer service at all.

  Business Response

  Date: 04/25/2025

  We located case number ********, where the student reached out to *********** technical support team.  We had the call reviewed and it lasted 15 minutes.  The student was referred to the Proctorio Support team for further assistance.  We do apologize for the students experience in getting the issue resolved.  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I started my Biology course some weeks ago. The opt-in code for my Biology course on Connect didn't work when I needed to start my assignments. Initially, I couldn't get in contact with ***********. I used the free access for 14 days, so I could at least not be behind on assignments. Before and after I gained temporary access, the code read invalid each time. Trust, I did read over the instructions as well. Now, I have missed assignments because money is tight for a college student, and The *********** **** don't really help either as I was sending the same pieces of information to them with the near same response without resolutions for days. Literally like 5 days now, so I just gathered the money I need for bills to buy access to the textbook until July when my classmates have free access for the end of the course which ends in end of February.

  Business Response

  Date: 02/05/2025

  Thank you for bringing this to our attention. We are sorry to hear about your experience.  We see other students have made a purchase after using the 14-day trial access.  We can process a credit if you no longer wish to have access to the digital content.  Feel free to contact us at **************.

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   It seems as you don't really care about my circumstances. Did the other students who paid for their access have a code for free access that didn't work. The company is really disgrace for proceeding like this. What would a credit help me with, who is to say I will ever need Connect from *********** after my class ends in March.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** * *****
  
  
  
  
   
  

  Business Response

  Date: 02/10/2025

  We appreciate your business; our standard policy provides free access for the trial period of 14 days.  Students should purchase the digital content after the end of the trial period to retain access. Our technical support area reviewed your account and show you have now accessed the content. I apologize we are unable to provide you with additional free access.

• Initial Complaint

  Date:10/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use the ******-**** ***************** for a college class. Five of my assignments totaling 12% of my grade have disappeared. ******-**** support says there is nothing they can do about it, there is no record I submitted anything. Now I have to redo these assignments, which will 5 - 10 hours. If I can't redo the assignments it will affect my financial aid, which could be hundreds of dollars or more. They wouldn't offer a refund, any solution, or explanation to the problem. I contacted my professor, I am now going to contact the **** and file an academic complaint against my college. I'm a straight A student and want my grades reinstated. I used this service previously and know everything was done correctly on my end, their system failed on their end.

  Business Response

  Date: 10/24/2024

  Thank you for sharing your feedback with us.  We acknowledge your concern and apologize for the inconvenience caused to you.  Our technical support team has reached out to you with instructions on how to submit the missing assignments.  Please let us know if this doesn't resolve the issue.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, ***** *******, was a co-author of a educational text "Critical Thinking, A Student's Introduction" (Royalty Author Relations Recipient Number #******, Reference #*****) He was receiving royalties on this text for many years, as there have been several editions. My husband passed away in November 2023. At some point, I was instructed by *********** to send a copy of my husband's will and letters of administration, so I could receive his royalties. I sent all of those documents to *********** by certified mail on Sept 12, 2024, but I never heard back. Since February 2024, I have called author relations at *********** repeatedly to resolve this matter and have left numerous messages that have never been returned. I intend to file a complaint in Delaware state court if I do not hear back from *********** in the next few weeks.

  Business Response

  Date: 10/17/2024

  We are sorry to hear of the passing of your husband and the difficulties you have had connecting with us.We have lifted up your concern and you will be contacted by a member of the appropriate team soon.  

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the link my Professor gave to access the textbook and it did not work.I got a cryptic error message.I went online to customer service and the virtual assistant was of NO help to **** tried calling to speak to a real person twice (Connect Support - Case ******** [ r******************************* ]).The person acted like this was my browser and cookies not anything to do with them.I need access to this textbook to do my classwork TODAY!If I have to buy an ebook textbook today from another company, than I want McGraw Hill to pay for it.

  Business Response

  Date: 09/04/2024

  It is protocol for agents to do the normal troubleshooting when customers are having issues with our website.  if the steps don't resolve the issue, we would have escalated to our engineering team.  However, we do show that the customer does have their access using their school email address, effective 9/2/24.  If this is still an issue, please let us know.  

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  
  I am NOT satisfied with the poor excuse of the Help Desk I experienced when I called for help accessing a textbook.
  
  ******* ***** 
  
  
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am trying to read the textbook in preparation for an exam right now.
  
  ******-**** cut my access off just now.
  
  Now I can not read the textbook.
  
  If I try contacting tech support , they will claim that it is all about cookies in my browser and has nothing to do with ************ 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 10/24/2024

  Thank you for sharing your feedback with us. We acknowledge your concern and apologize that you cannot access your textbook.  Our technical support team has reached out to you for additional information to help them resolve the issue. 
  

  Customer Answer

  Date: 10/27/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  ******* *****
  
  
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an online connect ebook from McGraw Hill Education. I realized I did not need the subscription. I also read on their website that if you are not happy with your purchase they will accommodate and refund, and offer a free trial. I contacted the business via email 3 days after purchase and told them what I was not happy with and requested a refund. This correspondence was stretched out from July 19th until August 10th when they told me to was past my 14 days to request a refund. I responded with an email that informed them I had requested the refund 3 days after purchasing and reminded them of the claims they have plastered on their website promising a refund for unhappy buyers, but I feel the correspondence was purposely avoided multiple times to decline my request. I since have been blocked from sending emails to the support email through my institution. The subscription I paid for is from July-December, yet Ive been blocked from contacted support for services Ive been charged for. Terribly unprofessional and false advertising. When you go on their website to a support chat it does not even have a send button to allow your response or concern to be sent within the chat. This seems like a terrible scam to me, as a student funds are scarce. They should be ashamed. I requested the free trial when i realized i could do so after reading it on their website.. I was asked if I would prefer the free trial, I said yes of course. They then retracted the statement and said it was no longer available and they suggest I keep what I purchased. They kept suggesting I keep something I was telling them I did not want. I would like a refund. *** purchased two years worth of college material from them and this one class material was the only one I wasnt happy with. You would think out of the thousands Ive spent with them they could accommodate ONE time and keep their word.

  Business Response

  Date: 08/20/2024

  We sincerely apologize for the inconvenience that this customer has experienced.  McGraw Hill does have a 14 day return policy on all digital products.  I was not able to locate a case number requesting the refund prior to the 8/2/24 date, however, that was only 2 days beyond our policy.  The refund has been approved and processed on credit memo number ************.  We were not able to locate any indication that the email address has been blocked.  Just to confirm that you are contacting the correct place; to request a refund of digital product, you can do that online at our website link **********************************************************; Our technical support team is at ************, however they do not process refunds.  The customer service team is ************ and they assist with the refunds, or any issues related to order, billing, order statuses, etc.  

  Customer Answer

  Date: 08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your consideration in this matter. 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/07/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a textbook from McGraw Hill in January with a guest checkout account. There were significant issues with my card not being accepted initially, so there were several attempted transactions that I did not think went through. Several days later, I tried to determine if I had successfuly completed purchase of this textbook-- there was no way to retrieve purchase information using my email, since I had not made an account, and because I had not received an invoice or confirmation email I assumed that indeed the transaction had not gone through. I even verified that the book had not been charged to my debit card, which it had not. Because there was no evidence that my purchase had gone through, I tried again and successfully completed the purchase on January 24th, also with a guest account. I received an invoice a day later via email on January 25th. On January 29th, I received a second email with an invoice which I assumed was updated tracking and did not look further. A second textbook arrived and a second charge was placed on my account. I am in grad school, and I asked my fellow students if any of them wanted to purchase it from me. None of them did, so I decided to try and return the textbook. This is not done online, as it is a physical book, and must be started over the phone. After tracking down the number and the invoice, it did take me a few weeks to do all these steps, I attempted to make a return to the company today, March 7th. I was told that this book is ***************** window, and that the faulty notification system and the inability to verify purchase was not the fault of the company, and that there were not exceptions to be made. The return window that they stated was 21 days, which landed at the beginning of my semester and is much shorter than most return windows, which I assumed last ***** days. When I asked if there was anyone else to speak to or anything else to pursue, the answer was no.

  Business Response

  Date: 03/12/2024

  We apologize for the experience our customer had in resolving their issue.  While we do have a 21-day return policy, there are instances that we should reach out for an exception to that policy.  A duplicate purchase would be considered an exception.  We have submitted a return label request to return the duplicate purchase and the email was sent directly to ************.  In addition, a credit has been processed for the invoice number ************.  The credit memo number is ************.  Credits typically take 7-10 business days to be reflected on the customer's credit card, depending on their banking institution.  A separate email was sent to **** Fitelly on case number ******** regarding this concern.  

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ************
  
  
  
   
  
  

• Initial Complaint

  Date:01/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * 1/21/2024 * McGraw Hill Education * Complaint related to Junk Feeds * $190.24 * Textbook and ****************** * Although the product of a textbook and homework problems for a class was provided, tax was placed on the transaction (** law does not allow for sales tax to be paid on textbooks) and a "Service" fee of $3.99 was charged. As there is no other way to pass a class without the textbook and there is no other way to purchase this item, both tax and "Service Fees" should not be charged.* Attempted multiple times to contact customer serivce, long hold times inexcess of 1 hour have prevented an explanation/resolution * Order # ***************

  Business Response

  Date: 01/26/2024

  We have reviewed the concern with our corporate tax department and the response to the tax issue is that it is true that Pennsylvania excludes from sales and use tax textbooks for use in schools, colleges, and universities, per 72 P.S. section 7204(33),************ taxes electronically and digitally transferred products, including software as a service (SaaS), when the user is located in ************.Unfortunately, in the absence of guidance from the state that textbooksincludes educational SaaS products such as Revsines Connect Online Access for Financial Reporting & Analysis, McGraw Hill cannot interpret textbooks to include SaaS for this purpose and must charge sales on Connect subscriptions.

  As for the service fee charge, service fees are commonly applied to ecommerce transactions to offset costs associated with either the fulfillment or set up and support of the ordered product or service.  McGraw Hill does apply a modest service fee to offset costs associated with the set up and support of our premium digital products.