Complaints

This profile includes complaints for McGraw-Hill Education's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  McGraw-Hill Education

  1325 Avenue of the Americas New York, NY 10019-6026

• 

  MC Graw-Hill Education

  1250 George Road Ashland, OH 44805-8916

• 

  MC Graw-Hill Education

  1250 George Road Ashland, OH 44805-8916

• 

  McGraw-Hill Education

  501 Bell St Dubuque, IA 52001

• 

  McGraw-Hill Higher Education

  1333 Burr Ridge Parkway Burr Ridge, IL 60527

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The McGraw Hill ******* book and assignments are riddled with mistakes. I've sent a number of them already to McGraw Hill. I'm on Chapter 13 with 8 chapters to go and there are mistakes in every single chapter so far - not just 1 or 2 either. I refuse to do any more "free" work for you. Get better editors. It is ridiculous that as a student learning this material I'm finding multiple mistakes in the text and assignment that is supposed to be delivering the basis of the knowledge I'm trying to acquire. Incompetent is the nicest word I can think of for whoever is responsible for this. The book is Statistical Techniques in Business and Economics 19th edition

  Business Response

  Date: 09/29/2023

  We appreciate the information provided by the student regarding corrections within our product.  We have escalated those details to our Editorial team and they are reviewing the product and will be making the necessary updates for the next release of this title.  

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for Future Leaders Outreach Network; we made a purchase on August 2nd (Invoice No. ************) and still have not received and accurate receipt reflecting the purchase.I spent nearly two weeks setting up my company's Tax Exemption with McGraw Hill and was sent an email one-week prior to making the purchase (July 28th - Email Attached) confirming that our company's Tax Exemption had been set up; however, when I received the "Original Invoice" it stated that we were charged $7.79 State Tax. As we are a Non-Profit funded by Federal/State funds; our financial records must be exact in order to pass ongoing financial audits. I have expressed this to McGraw Hill, and the issue(s) created by them sending us an incorrect invoice-for-purchase. I have been requesting a corrected invoice since August 2, and still have not received one.In written responses to my complaint(s); McGraw Hill has repeatedly blamed their "system" for my not getting an accurate receipt for our purchase; however, it is evident to me that if it takes over a week to get an accurate receipt-of-purchase that McGraw Hill "does not have a functional system" or is being purposely obstinate in not providing me a receipt for our purchase.McGraw Hill should not be allowed to make our business dealings difficult, potentially causing us to fail an audit to justify their inefficiencies.

  Business Response

  Date: 08/16/2023

  We do apologize for the delay our customer experienced in requesting a corrected invoice.  We do have our technical team reviewing why the order charged tax, so this will not be an issue in the future.  A copy of the customer's requested corrected invoice has been emailed to the customer, which reflects no tax billed.  The tax was refunded to the customer's credit card accordingly.  

• Initial Complaint

  Date:06/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through out the entire summer of 2023, june 1st to august 5th. Aleks the math program, is not only blatently flawed but has severe issues that mcgraw hill to this day still hasnt fixed. Even if I get math problems correct, the program still says its not. Whats beyond annoying is, its entirely up to aleks if I pass a class or not, and im getting tired of getting the problems correct but ***** still says its not. Im bothered by it, and over it, i spend thousands of dollars a semester for college, and the effort I put into my math class never goes anywhere because aleks for the life of it, cant tell what it wants. I want the buisness to take responsibility for once, and either update aleks or refund students their money for forcing them to use such a outdated sham.

  Business Response

  Date: 07/12/2023

  We have reached out to the customer to see if the technical issues outlined had been reported to our technical support team previously. We have not received a response after several attempts.  Our technical team also reached out and was advised that the customer had reported this to the **********************.  Due to no response from the customer, we are unable to determine or research the issues being reported.  

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently done your course learning program for care and athletic training, I did about 40 assignments including the quizzes, the problem lies with the fact many of my assignments were marked incomplete and has no status of me doing them and my professor has given me zeros for this. My question is do you have the ability to fix this and give me proof that i have done it. My grade is on the line.

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,On Friday February 17, 2023 , a coursemate of mine ( **********************) assisted me to buy two online ********************* textbooks for my MBA classes. The books cost $163,46 ,$141.63 respectively, which payment was made for each. I found out that the payment was accepted but access for the book is still show expired. The email of the payer is ***************** and he has promised to furnish you with any information that you may need to investigate the payment. You may also contact him on the phone number **************.please I have a whole lots of assignment to do with the book.iy is a ********************* *****(6th edition ) book . Please help resolve the issue and fast as possible. * * *

  Business Response

  Date: 02/22/2023

  ***************************** was contacted this morning, Feb. 22, 2023 and confirmed access to both Connect courses. Student stated he was successful in completing assignments. 

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  20+ years ago a friend published diabetic cookbooks with McGraw Hill and were to receive royalties each year. These royalties were passed along to family members when the author passed away. In 2021 the last relative passed away with royalties to be passed on per a will. It has been over six months since paperwork was sent into McGraw Hill to make the transfer of the royalty payment with no response. They have not answered emails or phone calls in regards to the matter. We just want to close the estate and cannot do so until this matter is finished.

  Business Response

  Date: 01/23/2023

  We have connected *************************** to our ******************** and they have confirmed that this will be resolved. 

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am waiting for the complaint to be totally resolved.  I believe it is in the process.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attending *************** College in ********** **, and the McGraw Hill Education providing the online classes for the college, I am enrolling in a class called LOG-240 in the Supply Chain degree, and I have an assignment for the class that the system is preventing me from access it multiple times. The assignment name is [Practice Operations Module 3: Forecasting and Contracts] this is the third assignment and it is a graded assignment. Usually the first attempt is to learn and then to practice it, but the system allowed only one time to access it and won't me to do it anymore. I called the company on Sunday 11/20/2022 and their agent kept asking the same question again and again without an attempt to advance the conversation and solve the problem. Then I open a case online [********] and pass 3 days and the assignment getting close to the due date and the problem didn't getting fixed. On Monday 11/22/2022 I called twice and asked to talk to a supervisor and the first person answered [******] said we don't have one, and they promised to call me back in 5 minutes but never did.I called again on Wednesday and the same story, their phone agent kept repeating the same questions an same sentences from the screen in front of her without doing anything. So, I asked her to give me a supervisor and she said that she can't reach one, so I told her I am going to report it to their Headquarter, after few minute one of their supervisor [**************] called back, and same routine they keep telling that they see there is a case open, and that they understand my frustration (repeating over and over), but when you I asked them why the problem isn't solved, they avoid to answer. I tried to explain to her since they are an Education business, that every question with "WHY" supposed to have an explanation answer and you don't answering my question "The case is open for 3 days, assignment has a grade, due date, and I am PAYING YOU for that" why it's not solved? no answer.

  Business Response

  Date: 11/28/2022

  We have located several cases regarding this concern.  Our technical support team has responded to emails, advising that ******************* reach out to the course Instructor.  Our technical support team cannot change or override the settings within the Instructor's account.   

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I don't accept their respond because:

  1- I didn't receive any Email telling me to contact the instructor, and if they did, why they didn't attach it to the complaint answer!

  2-I called them couple times, and after their representatives couldn't solve the issue, then I asked them to let me talk to the supervisor, they couldn't find a supervisor available, so they told me that a supervisor will call me in 5 minutes, and they never did.

  3- In both cases, I do not need their response after this, and I don't need the refund, because after their lie in this response the case will move to higher level as a Lawsuit, so they can bring with them (My open Ticket, My phone calls to them asking for supervisor and hear them saying "He will call you in 5 minutes", and the Emails they mentioned in their response saying it was sent to me advising me to contact the instructor)

  4-The Secretary of Education will be copied too.

   

  Regards,

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted McGrawhill because my access code for Connect was "expired". Even though, I had just gotten it 2 weeks prior. The first person I contacted was great and helped me connect with support. The second person immediately said my textbook was expired on July 10th 2021. It is September 14th 2022, so I explained that it would not make sense. Eventually it was brought up that I gotten my access code through ***** so I needed to contact **** for it. Which **** only let me know that they just gave out the access codes from McGrawhill. I let this person know that I still needed help figuring this out and they completely left the chat we were in. Leading me to call them again. When I saved the transcript it only showed me talking to the main agent.

  Business Response

  Date: 09/16/2022

  The student called and asked for assistance since she was having a hard time registering to her course due to access code used. We walked the student through registering. The reason she was having issues and why it showed expired was because she was registering with the wrong email address: ********************. She registered the new code under email address: **************. The student worked with our Technical Support team and issue was recorded on case ********. The student has access to the product. 

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2, 2022 I purchased an ebook 1 year subscription from ********************* in the amount of $62.55 for my student's of AP Biology class. The business said it would send an access code to access the ebook. To dats no access code has been sent. I have spent 4+ hours on the phone ***************** overseas) and they cannot resolve the issue, and suggested I request a refund. My refund request was declined. PO NO: SEG-****-1******. Claim #********. The business cannot resolve this issue, and will not approve a refund.

  Business Response

  Date: 09/08/2022

  A credit has been issued as requested on credit memo number ************ dated 9/6/22.  If the customer would like to discuss the technical issues, we can work to get that resolved.  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid for a **************** (ISBN ****************** book with the key the connect online access code on 5/17/2022. I requested a paperback book instead I received single pages of the **************** book. I'm requesting your assistance with this matter. I have attached proof of the receipt for 5/17/2022.

  Business Response

  Date: 08/12/2022

  Student purchased bundle directly from bookstore, which included a Loose Leaf component.  Loose Leaf is available to students as a lower cost option. The student may want to review their purchase with the bookstore.  

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************