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Business Profile

Book Publishers

Scholastic Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Scholastic Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Scholastic Inc. has 22 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to receive a refund from Scholastic Inc. in regards to an order placed December 2021. They refunded my money because the order was significantly delayed. I have received statements almost every month with a credit of ******. I have called twice and have been promised that they have requested a refund check be sent out to my address. The last time I called was early June and I have still not received the check.

      Business Response

      Date: 06/28/2023

      Weve reached out directly to the customer so we can fully address their concerns.

      Customer Answer

      Date: 06/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:05/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An employee of *************** by the name of ***************** is ordering books under the name of my inactive daycare license. I contacted ********************** and they have not written back to me. They did inform me that this employee is using other addresses in ** as well.

      Business Response

      Date: 05/24/2023

      Weve reached out directly to the customer so we can fully address their concerns.

    • Initial Complaint

      Date:05/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed funds on a book fair ewallet for my son. Was told the unused balance would be credited back to my personal account. In following up w/ scholastic. They informed me they converted the remaining balance to a non refundable gift card. The balance owed is $23.05

      Business Response

      Date: 05/15/2023

      Weve reached out directly to the customer so we can fully address their concerns.

    • Initial Complaint

      Date:04/17/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the evening of April 13,2023, I received an invoice for my childs book order dated October 13, 2021. The original purchase price was $32.18, and now Scholastic is seeking $114.05. How is this the first record of this invoice, over a year and a half later? Plus, all purchases that Ive made have been through secure online payment. Really! Over 350 % interest and no previous emails, mailed invoices, nor phone calls? Plus, Ive made multiple purchases since then, including a book fair yesterday. Ill be sure to keep the payment receipts in case invoices show up two years from now at 400% interest. Thanks for shaking down kids parents for your own billing errors.

      Customer Answer

      Date: 04/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************** *****



       

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My sons *** debit card has been charged by scholastic about every ***** days for an amount of $17.29. I have written and chatted with scholastic several times as I cannot find a receipt for why this has been occurring. I have contacting the debit card company to try and stop payment to scholastic with no luck. As of right now scholastic cannot tell me where these charges are coming from or supply me with any documentation. I need all of this to stop the payment and not have his educational fund be revoked due to their error. I would like any documentation to be provided as well as the funds to be replaced.

      Business Response

      Date: 03/30/2023

      Weve reached out directly to the customer so we can fully address their concerns.

    • Initial Complaint

      Date:03/23/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While my 2 children school was having a scholastic book fair I went on to their online store and made my purchase through there to get shipped to my home as well as 2 $15 gift cards E wallet gift cards for my children This was on February 28th when I go back and look at my bank statement I have 3 charges not 2 and when I call in not only am I told that the department that I need isn't there any longer but all they're able to tell me is that when they look at my info all they see is the February 23rd order so they confirmed that I didn't place another order but they can't help me to give me my money back for the 3rd order that was placed that did take money from me

      Business Response

      Date: 03/27/2023

      Weve reached out directly to the customer so we can fully address their concerns.

    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Missing item Order #: ******** | Order date: Nov. 14, 2022 The missing item: **** Grumpycorn Plus Unicorn Plush $12.00 I had a large order and I understand there being issues but Ive reached out twice through email to scholastic book club customer service with no reply. I emailed them the day I received my order on the Nov. 23rd to let them know an item was missing and asked if it was coming separately. No reply. I dont have the date of the second email but it was roughly between 11/30-12/1. I have been emailing them through their customer service area on their site. Still no reply whatsoever from them. I understand delays but they havent sent me any information about the missing item and what will be done. I dont want a refund. This was the book (and plush) that my daughter wanted the most out of the whole order. It was to be an early Christmas gift and now Im just hoping we receive it at all. I would appreciate a response to what happened. If they no longer had stock at the time of shipping then a refund would make sense. If they plan on shipping my missing item, a tracking number. Any response from the company would be nice.

      Business Response

      Date: 12/06/2022

      Weve reached out directly to the customer so we can fully address their concerns.

      Customer Answer

      Date: 12/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year I ordered magazines through Scholastic for my classroom. I ordered in September. In December I had this magazine subscription funded through a program called *****'s Choose. *****'s Choose is a way for people to donate to classroom teachers in ways that they need support and help. This was funded fully on December 19, 2021.Today I received an invoice stating that they would be sending me to collections if this bill was not paid in 10 days.This bill was paid a year ago through *****'s Choose. I called Scholastic and they claim they have no proof of *****'s Choose funding this. I have a ID number and proof of funding from a year ago that proves this to be untrue and this bill should have been paid a year ago.Last year I called and talked to a representative from Scholastic to make sure this bill was taken care of. The Donor's Choose is under my teaching partner's name: ********************* and the **** is under my name: ************************* however the address the magazine is sent to is our work address. When we called last year we explained the situation and they assured us that it would be taken care of and because the address and grade level was the same it would not be an issue.The bill is for ****** and they are threatening to send this bill to collections, even though there is proof that this bill was paid last year.When I called Scholastic they told me I had to reach out to *****'s Choose to fix the problem and they couldn't do anything about the bill. They weren't willing to hold off on sending the bill to collection until all parties were reached and they weren't willing to help solve the problem, and were adamant that it was not paid and they had no proof of any funding happening.

      Business Response

      Date: 12/08/2022

      Weve reached out directly to the customer so we can fully address their concerns.

    • Initial Complaint

      Date:11/04/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/22/22 I placed an order with Scholastic book clubs and since my order was $25, I earn a $10 free book selection. I selected 4 books in my teacher order, 2 of them we listed as $0 (see invoice 10/22). These books were How to Catch ... Unicorn and National Geographic Volcanos, both books were shown to be $0.00 and crossed of to show I was being charged $0. The final total of the order was $25. Then on 10/24/22 I received an email stating my order was on the way yet the final total was now upped to $45. Upon further investigation I noticed that I was billed for 2 books that were originally listed as $0. (see invoice 10/22) The Unicorn Book was now $11 and the Volcano Book was $9. I feel I should not be charged for items that were originally listed as $0. When I contacted Scholastic Book Clubs, they said that those 2 books were not free and it was stated as such before finalizing my order, which by looking at the bill you can see it was not) and I would be charged for them or could return them at my expense. Had anyone contacted me before shipping I would have told them not to send them. Yet no one contacted me and now I am being charged for books that we listed as $0. As this is their system error I do not feel I should have to pay for something that they had listed as free. I am willing to pay for the original 10-22-22 charge but not for their error.

      Business Response

      Date: 11/07/2022

      Weve reached out directly to the customer so we can fully address their concerns.

      Customer Answer

      Date: 11/11/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I haven't contacted Scholastic yet, but they charged my credit card $30 twice in one day and I have never ordered Scholastic. The charge was on 09/29/2022.

      Business Response

      Date: 10/26/2022

      The two charges are for Book Fair eWallet Contributions. Weve reached out directly to the customer with details.

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