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Business Profile

Magazine Publishers

A360 Media LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

This profile includes complaints for A360 Media LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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A360 Media LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 94 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribe to STAR magazine and would like your magazine delivered and the past month&#**;s magazine delivered to me or my money back.

      Business Response

      Date: 08/07/2024

      RE: Star Magazine Subscription

      We received the attached complaint regarding ********************* non receipt of her magazines. 

      We have been unable to locate an order or payment for her magazine subscriptions. It would be helpful if she could provide her cashed check information. The check numbers, dates and amount of the checks would be very helpful in our investigation. 

      The address we are using to research account details:
      ***********************************************************************

      Please let us know if the account could be under any other secondary address.

      In the meantime, ************ can contact customer service by phone at ************.

    • Initial Complaint

      Date:08/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The magazines I subscribe to are US Weekly, In ********************** Weekly and Woman&#**;s World. I would like my magazines delivered including past issues from a month ago or my money refunded to me.

      Business Response

      Date: 08/07/2024

      Regarding Complaint ID: #********


      We received the attached complaint regarding ********************* non receipt of her magazines. 

      We have been unable to locate an order or payment for her magazine subscriptions. It would be helpful if she could provide her cashed check information. The check numbers, dates and amount of the checks would be very helpful in our investigation. 

      The address we are using to research account details:
      ***********************************************************************

      Please let us know if the account could be under any other secondary address.

      In the meantime, ************ can contact customer service by phone at ************.

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a subscription to both Woman's World and First for Women. We renewed both during or shortly before the problems. We have not gotten issues of both since January 2024. Below is summary emails to them. A June 5th email was completely ignored. We just got in the mail a new renewal notice so they have our address. We would like our magazines. They have clamed an address error and to extend the date of the subscription, nothing seems to get our magazines.Ticket ************ *** ** ******** *** ******* *** ********* *** ****** **** *** ***** **** ******** *** **** ******* ******* ** *** ******* *** ** *** *** **** ** *** ****** ** *** ******* ****** ******* ** ** *** **** ** ****** *** ******************* *** ** **** ** * *** ** ** *** ******* ********** **** ******** ** ***** *********** ****** *** *********** ******* ***** ******** ******* ** *** *** ******* *** *** ******** ****** ****** ***** **** ******* ** *** **** ** ***** * **** ** ***** ** *** *** ********* ** **** ** ** ** ****** ****** **** ** ** *** ***** ***************** ** * ****** ** ** **** ** *** *** ******* ** ** *** ***** ******* *** ** **** ******** *** ******* *** ******* *** ******* *** ** **** **** ****** ****** * * * ********* ****** *** *** *** *** ********* ****** ******* ******* ******* *** **** ** **** ********* ********* *** *** ****** ******* * **** ******** *** ******* ** * ****** ** **** ** *** ***** *** *** ********** ***** ** **** *** **** *** **** ****** ****** *** ** **** ** * *** ** ** *** ******* *************** ******** ** ***** *********** ** *** ************** *** *** *********** ** ******* ***** **************** ** *** I still have not gotten an issue since this date Mar 1 The last issue of First we received Jan 22 2924. The subscription was up in Jun 2024.similar email sent First for Women Apr 21 I still haven't got a new issue

      Business Response

      Date: 08/07/2024

      Complaint #********


      We received the attached complaint regarding ********************************* missed issues.  

      We are sorry to hear about the trouble ******************** has experienced with her magazine subscription.

      We can see from her account record that there has been an issue with the ** part of her street address.
      Her address is currently listed as:
      ***************
      ******* **
      *****

      We will monitor her address to make sure it remains as listed above.

      We have extended ********************** subscription to Womans World Magazine to January 6th, 2025. The First for Women subscription has been extended to December 29th, 2024.

      ******************** can contact customer service at ************. 

      Customer Answer

      Date: 08/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:04/25/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent money order on 03/12/24 and it was cashed on 3/20/24 and I haven't received any magazines but I received a renewal notice.Would like to get magazines as they are for my disabled sister.

      Business Response

      Date: 04/29/2024

      Complaint ID: # ********
      ****** ***** ********
      *********************
      ***** ********* **
      ********************

      We are in receipt of **** ******* complaint about non receipt of her Womans World renewal subscription.

      We apologize that the order was not processed.

      We have used the payment information provided and placed a paid renewal order for *****************.

      The first issue will be the June 3rd issue 2024 and it will run through April 28th issue 2025.

      ***************** may call our customer service department if she has any questions about her subscription.
      Womans World - ************

      Customer Answer

      Date: 05/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested the January 15, 2024 ** Weekly magazine back in January (by email) but I haven't received it nor an extension. I also missed the April 1, 2024 ** Weekly magazine.Also, I'm not able to log into my Us Weekly account using the link they provide. It doesn't link to my account. I tried using Gmail but it didn't work.

      Business Response

      Date: 04/03/2024

      RE Complaint #********

      US Weekly Magazine

      ***** ******
      ***** ** **** **
      *** ****** **
      ********** **
      ******* ******* *********
      ****** *********************

      We are in receipt of *** ******'s complaint about her missing issues and problems with online access. 

      We will have a customer service supervisor contact the customer directly about their online access. 

      The January 15th issue is not in stock so we have extended the customers account by one additional issue. 

      The April 1st issue is still in stock so we have sent a replacement copy and she should receive it within 2-3 weeks. 

      We apologize for the issues the customer has encountered. 

      Customer Answer

      Date: 04/05/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ***** ******
       





       


    • Initial Complaint

      Date:03/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed Life & Style Magazine $44.95 for a print subscription. Received 4 weekly issues in the mail and then NOTHING. This was supposed to be for at least a year. Life & Style magazine has no customer service phone number. Western Union told me the money order was cashed Feb 1st '24

      Business Response

      Date: 03/20/2024

      Thank you for contacting us about your subscription. We apologize for any inconvenience caused by the disruption in your service.
      Upon reviewing your account, we've noted that your subscription has been extended, and you are scheduled to resume service beginning with the 3/25/24 issue.
      Should you encounter any further difficulties, please don't hesitate to contact us at our updated customer service email: ************************************************************************
      We appreciate your continued support as a valued subscriber.

       

    • Initial Complaint

      Date:02/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not receiving any issues of Star magazine. My subscription is valid until January of 2025. I have tried calling the customer service number and also have sent email and get absolutely no response from this company

      Business Response

      Date: 02/06/2024

      *** ********* ** * ********
      **** ********

      ******* * *********
      ***************************
      ***********************************************

      We are in receipt of *************************** complaint about non receipt of her Star magazine subscription.

      Our records indicate that we have not received payment for the subscription.  The account has an outstanding balance of $29.97 and the account is in a suspended status.

      If ******************** has a cashed check or credit card purchase for Star magazine, she can send us a copy of we will apply it to her account to reinstate her subscription. We apologize for any inconvenience.

      She may contact Star customer service at ************. They will be able to assist with any questions. 

      Customer Answer

      Date: 02/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       The mailing label on the issue I DID receive, indicates that THIS SUBSCRIPTION IS VALID THROUGH Jan 2025, NOW, IF THIS WAS NOT PAID......HOW IS THIS POSSIBLE??????????

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 02/22/2024

      The expiration date on the mailing label is not indicative of payment status.  As previously stated, our records indicate that we have not received payment for the subscription.  The account has an outstanding balance of $29.97 and the account is in a suspended status.

      If ******************** has a cashed check or credit card purchase for Star magazine, she can send us a copy of we will apply it to her account to reinstate her subscription. We apologize for any inconvenience.

      She may contact Star customer service at ************. They will be able to assist with any questions. 

    • Initial Complaint

      Date:01/31/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/8/2022 I renewed the Soap Opera Digest subscriptions for one year (52 issues) for myself and a gift subscription for my mother with new expiration as follows: Acct ****************** expiration April 2024 - $84.97 Acct ****************** expiration June 19, 2024 - $42.00 We are both long-time subscribers to this magazine. After missing two weekly issues, I went online to report it but instead found a message stating *** was no longer being published, with last issue being Nov 13, 2023. It was well over a month from the last publication date before subscribers were notified by postcard. Rather than refunding the pro-rated balance of the subscriptions, a360 Media transferred the subscriptions to Woman's World without our consent. How is that even legal?I emailed the *** customer service address on the postcard on Jan 3rd requesting a refund and stating we do not want Woman's World. A reply the same day said it was transferred to an agent and I would be contacted when it was processed. It is now 4 weeks later with no response. The 800 number on the postcard is not being answered and the message even states that *** is being mailed on time. When I attempt to send another email, it is flagged as possible spam now and will not send. It is obvious to me that there is no customer service and this is all a scam to keep subscribers' money. In fact, they were still mailing *** renewal forms in October 2023 when they absolutely knew they were discontinuing publication. Thank goodness I did not pay an additional $126.97 to these unethical scam artists to renew beyond 2024.We have started receiving Woman's World but do not want it. It is a rag of a publication and is going directly from the mailbox to the recycle bin. I want a refund and by my calculations it would be approximately $60.

      Business Response

      Date: 02/23/2024

      RE: Complaint # ********
      Soap Opera Digest Transfer to Womans World

      *************************
      ***** **********************
      ****** **
      ********** **
      ******* ******* *********
      ****** ******************

      We are in receipt of ************************* complaint regarding the discontinuation of Soap Opera Digest and the transfer to Womans World.

      We apologize the subscriber had such difficulty trying to contacting customer service. We have cancelled the Womans World subscription for both *********************** and *************************.

      There was $35.95 left of service for Soap Opera Digest on each account.We have processed a refund check in the amount of $71.90 to ***********************, check #****.

      The check is written by A360 and should arrive in the next two to three weeks.

      Again, we apologize for any frustration. 

      Customer Answer

      Date: 02/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  Hopefully, the refund check will arrive as promised, although "2-3 weeks" seems excessive if they already have a check number.

      Thank you for your assistance!

      Sincerely,

      ***********************



       


    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/24/23 I sent a check for ***** made payable to Womans World. I received two magazines and subscription stopped due to non-payment. I provided proof of payment through email on 12/13/23. On 12/21 I received an email thanking me for providing proof of payment. Have not received any further magazines and their email is no longer valid. At this point I want a refund but I paid by check.

      Business Response

      Date: 01/24/2024

       *** ********* ** * ********
      ****** *****
      *****************************
      ***********
      *** ***
      *********** **
      ********** **
      ******* ******* *********

      We are in receipt of the above-referenced complaint regarding non receipt and invoicing of Womans World Magazine.

      We apologize for the trouble ******************* encountered receiving the order she paid for. As requested, we have cancelled and refunded her subscription. She will receive a check by mail in the amount of $26.00. The check will be written by A360.

      Again, we apologize for all the problems ******************** experienced trying to receive her Womans World Magazine.If she has any further questions, she may contact customer service at ************.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged on my credit card in the amount of $105.04 on 11/09/2023 by the National Enquirer (******, **) without my permission. My subscription was not up for renewal and this is charge is done without my consent.

      Business Response

      Date: 01/24/2024

      *** ********* *** ********
      ******** ******** ********

      *******************************
      *****************************
      ******* **
      **********
      Account Number: *********

      We are in receipt of the above-referenced complaint regarding a credit card charge to ******************************* for the National Enquirer.A review of ****************** records show there were two subscriptions, one placed by an agency, and one placed directly through the National Enquirer.

      We cancelled the direct to publisher order and refunded $105.04 back to her credit card. She should see the credit withing **** business days.

      We apologize for any inconvenience.If she has any questions, she may contact customer service at ************* for assistance. 

    A360 Media LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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