Business Profile

Magazine Publishers

A360 Media LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for A360 Media LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

94 total complaints in the last 3 years.
35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 4 . 2022 I sent a check for $34.95 ,for 34 issues or 2 years.The subscription was to expire on Dec ****. I have the sticker showing the date. Over the last few month the issue was stamped Nov ****, and as of Today is now Oct ****. I have emailed support @ ********** ******* and are being ignored.Customer acct ************** I want the issues I paid for and the public warned Another address is women's world/first, ** ****** **********, ** *****
Business Response
Date: 01/05/2024
RE Complaint ID: ********
First for Women Magazine

*************************
*********************** **
********** **
******* ******* *********
****** ***********************

We are in receipt of **** ******* complaint about her subscription expiration date changing on her account label.
We apologize for the issue and have extended her subscription to December 10, ****.
We are sending an email to confirm this as well.
***************** should feel free to contact customer service at ************.
Customer Answer
Date: 01/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************

Customer Answer
Date: 03/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Dear BBB

First for women changed the date for 1 month and has currently change the from December 2024 to July 2024. The problem is not resolved.

Sadly this seems to be a criminal game.

Sincerely

************************;

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 04/11/2024
We have extended *** ******* expiration date on her account to the December 16th issue of 2024, based on our previous correspondence. We believe the timing of the extension has not appeared on her magazine label yet due to pre printing labels in advance. Please check the upcoming labels for the December expiration date. Attached is a copy of the expiration date on our records. Please let us know if the date does not appear soon on her label.
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a mailed subscription to In Touch magazine that expires in May or June ****. I have not gotten any magazines since 12/4 (missing 12/11, 12/18, and now 12/25). I also have Us magazine and have gotten all their December issues. When we call to see what is going on, we've been put on hold MULTIPLE times with no one answering. We've emailed the company and no one writes back. I would like to know where my magazines are!
Business Response
Date: 01/05/2024
** ********* *** *********
**********************
**************************************
*** ***************
****************** **
********** **
******* ******* *********
****** ********************************

We are in receipt of ****************************** complaint about non receipt of her In Touch magazine subscription.
Our customer service team has reached out to **************************** and verified that she has started receiving her issues and that they were most likely delayed due to the holiday *********.

We have extended her account for three additional issues as a courtesy.

**************************** should contact us in the future if she experiences any additional issues.
Customer Answer
Date: 01/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**************************************
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The original transaction was a check dated June 26, 2023 in the amount of $94.96. It was to renew an annual subscription for Soap Opera Digest. The check was finally cashed September 21, 2023. In the meantime I had not been receiving the magazine. I called October 25, 2023 and spoke to *****. He told me that the check hadn't been processed and that he would take care of it and I would receive the subscription in 4-6 weeks for the next year. The next month I called again and spoke to ***** who said that the magazine is no longer being published and that I had to wait another 2-3 weeks so that they could cancel and send my money back. Then in the mail I received the notice that it was being transferred to a CRAPPY magazine "Woman's World", which I absolutely DO NOT WANT. I WANT MY MONEY BACK!!!!! I've been calling over and over for the past few days the number that they provided - ************. They do not answer the phone and I've tried the website and get nowhere. WHAT A SCAM!!!! I WOULD NEVER ORDER ANOTHER SUBSCRIPTION FROM THIS COMPANY.
Business Response
Date: 12/20/2023
** ********** *** ********
**********************
**** ***** ******** ** ****** *****

*********************
******************************* ****
************ **
********** **
******* ******* *********

We are in receipt of *** ****** complaint regarding the transfer of Soap Opera Digest to Womans World Magazine.

We cancelled the Womans World subscription and refunded **************.

We apologize for any inconvenience.
Customer Answer
Date: 12/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************

Customer Answer
Date: 01/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I never received my refund and a week ago I received the Womans World magazine. To make matters even worse, a few days later they sent an offer to subscribe. I cant even begin to say how angry I am about this. This is a cheap magazine. I absolutely DO NOT WANT THIS GOD AWFUL MAGAZINE. I JUST WANT MY MONEY BACK!!!!!!!!!!!!

Ive attached a copy of the mailing label from Women World's magazine. Thank you for your assistance in this matter.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 01/24/2024
RE: Complaint ID # ********
Womans World transfer from Soap Opera Digest
*********************
***********************
**** ****
************ **
********** **
Account Number: *********

We are in receipt of the above-referenced complaint regarding non-receipt of a refund check for Soap Opera Digest magazine.

We apologize for the continued issues ************** has experienced with her Soap Opera Digest subscription.

The check processed for ************** on December 20th was returned to check processing. Notification attached.
In checking the address, it did not have a unit number. We have issued a new check on 1/24/2024 in the amount of $69.97, check # **** made payable by A360 Media. The new check includes unit number ****.

Again, we apologize for any inconvenience. Please feel free to contact customer service at ************ with any questions.
Initial Complaint
Date:12/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to Star Magazine and on 7/29/23, check number 537, in the amount of $25.74, for 26 issues of their magazine. They cashed my check and was deposited into their account ************ ********. I wrote to them on 10/4/23 telling them that they cashed my check but never received their magazine. No reply from them and no magazines. Therefore, today 12/11/23, I called their ************ phone number and spoke to a man by the name of **** in the ************. He told me their system is down today and cannot check anything. I told him I am disgusted as they cashed my check and no magazines! Better Business Bureau, please help me. I now want a full refund of $25.74. I am totally disgusted and aggravated. They take your money but no merchandise. Go after them for me please and thank you. Sincerely, ***************************
Business Response
Date: 12/19/2023
*** ********* ** ********
**** ******** ****** *******
***************************
**** ***********
******** ** *****

We are in receipt of ************** refund request for Star Magazine. We have processed a refund in the amount of $25.74. The check number is **** dated 12/19/2023. She should receive the check in **** business days.

We apologize for any inconvenience.
She may contact customer service at *********************************************************************.
Thank you,
Subscriber Services
Customer Answer
Date: 12/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I will be waiting for their check to come in the mail as per their statement check number is **** dated 12/19/2023 and that I should be receiving from Star Magazine the refund check of $25.74 in 7 - 10 business days.

Sincerely,

***************************

Customer Answer
Date: 12/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* ****
Initial Complaint
Date:12/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I re-subscribed to Soap Opera Digest in April of 2023 for 1 year. The rate was around $68. In November, they stopped putting out the magazine via electronic subscription, which is how I received it. There's no way to get in touch with them about refunding the remainder of my subscription. And I've yet to receive any notice from them about said refund, or even discussing that they had ceased operations. It's been a month since their website posted they'll let everyone know how they'll proceed. This is beyond ridiculous. I've paid for a year of service and only received 6.5 months. I'd love to hear something from them in the form of a refund.
Business Response
Date: 12/19/2023
RE: Complaint ID ********
**** ***** ****** ****** *******
*****************************************
********************************
*********** ** *****

We are in receipt of ************************** refund request for her Soap Opera Digest subscription.
We have processed a refund in the amount of $39.02. The check number is **** dated 12/19/2023. She should receive the check in approximately **** business days.
She may contact customer service at ****************************************.
Thank you,
Subscriber Services
Customer Answer
Date: 12/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************************
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/1/23 I renewed my 1-year subscription to In Touch magazine set to expire July 2023 with check #****, dated 6/1/23 for $83.20. Note: that same day I renewed my subscription to Closer magazine check #****, for $99.32. Both subscriptions go to the same location but separate magazine names. By August neither magazine cashed the checks yet. I contacted both of them via mail on 8/23/2023 inquiring about where my magazines were & why they haven't cashed the checks. No response. On 9/6/23 I followed up via mail of my inquiry on both magazines. Still no response. Finally, on 9/22/23 both these checks cleared my bank (3 months from the date of the ******* *** started receiving the Closer magazine but NOT In Touch magazine. On 10/21/23 I wrote In Touch again telling them they cashed my check but I still haven't received my magazines. On 11/4 I received a renewal notice for July 2023. I wrote them again on 11/4 telling them I already renewed the July subscription expiration on 6/1/23 plus explaining all the above. They have had my money since June, didn't cash it until September. This is now November they have my money but I have NO magazines. I want my magazines or my money back.
Business Response
Date: 11/20/2023
*** ********* ** ********
**********************
******* * *********
*************************
**********************************
****** ** *****

We are in receipt of the complaint for non-receipt of service for *****************
We have placed a paid order for In-Touch Magazine and extended the subscription by 6 additional issues.
*** ******* subscription will begin with the December 18th, 2023, issue and will expire with the January 20, 2025,issue. Please be aware it will take 4-6 weeks to receive the first issue. In the meantime, we are sending an issue out right away. Please allow 2-3 weeks for this issue to arrive.
If **************** needs any additional assistance or has any further questions or concerns, she may contact our customer service number at:************.
We apologize for the error and any inconvenience this has caused *****************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid to continue my life and style magazine subscription I have received no magazines since July even thou I paid for another year I have emailed no less than 6times and there has been no magazine or response
Business Response
Date: 11/14/2023
*** ********* *********

**** * ***** ********
**** * *********

*******************************
***** ********
************** ** *****
******* *************************

A review of our records indicates *** *********** subscription did expire. We did not receive a renewal order for Life & Style magazine from *************.
We suggest that she reach out directly to the agency she placed the order through. The toll-free number for ************* is ************ and they are open 7:00am 7:00pm CT, M-F.

We apologize for not responding to **************************** emails sooner. We detected an issue with our email server and have since corrected the problem. We also reached out to ************************ via email on 11/13/23.

If ************************ has any additional questions, she may contact Life & Style magazine at ************.
Thank you.

Customer Answer
Date: 11/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This case is NOT closed
I was not given a phone number
Or a working email
The back of the check shows
A marking of A360
Which is the magazine company
They sent me an email with no good
Information to contact anyone
The check was sent in June but
Not cashed until September
I need to speak with someone at
This company and get to the bottom
Of this. In the meantime Im out
$94.64
Check was cashed and no magazine
Has come

**************************;

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 11/28/2023
Thank you for reaching out. Our records indicate that your subscription is now active. Please note it does take a few weeks to get the next issue.
Your subscription will begin again with the 12/25 issue, which should be in home mid-December.
I am going to have our team mail out some of the issues you missed directly to you and your account has been issued a 12 issue free extension.
We hope you find this resolution satisfactory.

Customer Answer
Date: 12/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** **********
Initial Complaint
Date:10/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 19,2023 confirmation of subscription cancelation and refund.The check was to arrive in 2 to 3 weeks. Ir did not arrive.September,26 I called about the check. It hab been sent September 15th. Call if not received. The check did not arrive. I called. October 2, Matter was sent to a supervisor to be resolved.
Business Response
Date: 10/03/2023
Thank you for reaching out. We have reviewed the system and see your call and request for check to be reissued logged.
Please reach out if you do not receive the check in 2 to 3 weeks.
-Customer Service.
Customer Answer
Date: 10/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For many years, I was a subscriber to US Weekly. At some point during COVID, I stopped receiving the magazine. It was my belief that they went out of business because my subscription was on auto-renewal. Fast forward to 2023, and suddenly I started to receive the weekly magazine, once again. However, I no longer wish to receive and more importantly PAY for the publication.On Saturday, September 9th, I sent an email to the address listed inside the magazine. I received an immediate "auto-reply" saying someone in their *************************** would get back to **** have heard from no one. So today, I tried to find additional contact information for the company. However, the links on their website all display the message "This site can't be reached." What I'm trying to determine is:1) Why did I stop receiving the magazine?2) Why did I suddenly START receiving the magazine without subscribing?3) How much did the subscription cost, and how was it paid?I've reviewed my bank and credit card statements, but I don't see anything from "US Weekly". But I know they are owned by a parent company, which makes it difficult to know what I'm looking for.
Business Response
Date: 10/03/2023
RE: ***************************

************************
******* **
********** **
Subscription Account Number: *********

US Weekly Subscription
*** ********* last paid order was placed on June 2, 2022,for one year, 52 issues.

In July of 2022 an issue was returned from the post office as undeliverable, and her account went into an undeliverable suspended status. In August of 2023 her address was run through a postal update and the account was activated and issues began serving again. Her account was extended for the issues she did not receive.
The new expiration date on her account is August ****.
On 9/20/23 we had a supervisor reach out to ******************** to explain what happened with her subscription. The supervisor left a voicemail message.

If ******************** would like to continue to receive the subscription,does not need to do anything. If she would like to cancel her subscription, she can contact customer service at ************ or she can speak directly to a supervisor at ************.
Thank you
Initial Complaint
Date:08/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a renewal invoice and in June 2023 returned the invoice with $20 which was half the renewal amount and requested that I be billed for the balance. My $20 check has not been cashed and I have not received an invoice for the balance.
Business Response
Date: 09/24/2023
Thank you for reaching out to us. Our customer service team has reached out directly to this customer.
Customer Answer
Date: 09/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************

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A360 Media LLC is NOT a BBB Accredited Business.