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Business Profile

Magazine Publishers

A360 Media LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

This profile includes complaints for A360 Media LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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A360 Media LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 94 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribe to Soap Opera Digest and just renewed my subscription. I have not received my magazine for the last 3 weeks. I normally get it delivered in my driveway on Saturday. I have sent numerous messages to their website and have not received any response. I want to cancel my subscription and get a refund for issues missed and future issues that I paid for.

      Business Response

      Date: 08/30/2023

      Our **************** team reached out directly and resolved this issue with this subscriber.

      Customer Answer

      Date: 09/05/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I did receive a call from Soap Opera Digest and she is looking into my case. She did give me her name and phone number to contact her if I do not receive my magazine within a week or two.



      Sent from the all new *** app for iOS 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 09/27/2023

      Thank you for this information. Please do reach out with any other questions or concerns. 

      Customer Answer

      Date: 09/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

       

      I did receive my magazine last week and if I get it this week, I can assume everything is okay now. If I do not receive it, there is still a problem.





       

    • Initial Complaint

      Date:08/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They claim I have not paid my subscription. My account number is *********. I included the check with the subscription and they have cashed it. I have contacted this company by email (6 times), spoken to a representative on 7/28/23 (********) who confirmed they received and deposited my check in the amount of $34.97. (she referred to the date 05/02/23). I have received notices from them 3 times (today 08/08 was the 3rd time) from *********************** despite the fact that I sent her documentation from my bank that they had received, and my bank cashed the check on 05/03/23. Now they are holding up my subscription and actually stated they will be forced to take further collection action. BTW, no one from their customer service that I emailed has responded to any of my emails. Please also notice on one of the uploaded files I tried to use their customer service form and at the top you will see an error message. I attempted to send this several times.I would appreciate your assistance in this matter. I have done everything I can think of to resolve this problem but without success. I will also be calling the company again in the morning. Thank you in advance, so much for your help. ***********************************

      Business Response

      Date: 08/10/2023

      First for Women is not one of our publications. The customer will need to contact the correct publisher to have this issue resolved.

      Business Response

      Date: 08/17/2023

      RE: ******************* First for Women


      We are in receipt of the BBB complaint dated August 10th for *******************
      Our records show ************ did renew her account on May ********, and included a check for $34.97. Her account is paid in full. She should not receive any further invoices.

      A member of our customer service team called ************ on Thursday August 10th and reviewed her account details. She assured her that her subscription was paid and would continue without interruption. We asked her to please disregard the invoices she received and to please contact us if she receives any more.   ************ has a direct telephone number to call if she has any questions or concerns moving forward.

      The address we have on file is:
      *********************
      **********************
      ************
      ********** **

      Her First for Women subscription is paid and will run to November ****.

      We apologize for any inconvenience this has caused *************

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subscribed 09/25/2022 with account #*********. Attempted today to update/change address for remaining subscription but cannot reach anyone. Phone # ************ says 'system wide upgrade' and to call back after 7/4, well it's 7/6. email address provided of ********************************************* gets returned undeliverable. It seems impossible to contact the company to update subscription address. $51.48 was charged to my account under "******************** **** on 9/25/2022 for US Weekly.

      Business Response

      Date: 07/06/2023

      Thank you for reaching out.  We apologize for the delay, we are still in the system upgrade process.

      Please call back on or after 7/11.

       

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been receiving the weekly issues (52 per year was on the renewal) consistently. It is June 18 and the last issue I received was Mothers Day week. I have a cashed check from March 2023 for the subscription. I had this issue last year and they said that it may be because of where I live which makes no sense because I live 20 miles north of ***********, **, s rather large city. I contacted them via email twice last week and no response. Today when I called there was a hazy message about the website undergoing construction and all contact for customer service should write to the email. The email they listed could not be discerned on the telephone due to static and background noise.

      Business Response

      Date: 06/20/2023

      Thank you for reaching out, we need to know which publication this is regarding in order to look into this matter.

      Thank you.

      Customer Answer

      Date: 06/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Hello,

      Soap Opera Digest asked for supporting documentation of double charges.  I have attached two statements and a copy of a cashed check.

      Thank you,

      *******

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 08/07/2023

      The subscription in question was cancelled and refunded.

      Customer Answer

      Date: 08/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************

       

      i received an account credit for $69.67 to my bank account.  The business gave me a refund and it has posted.  Thank you.



       


    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 22,2022 I accepted an offer from the Journal Star for a Sunday - Friday printed edition of the newspaper for $13.00 a month for 12 months by mailing my check #**** for $39.00 for the 1st 3 months. The paper started delivery in late July but delivery was spotty. Every time I called about not receiving my paper I was given a day added to my subscription. It finally started coming on a regular basis and I was happy. In October I received an invoice for $78. plus $9.95 for a paper statement which I paid with check #**** for a total of $87.95. In January 2023 I received another invoice for the same amount. When I checked to see when I had last paid and how long the subscription was, I found the paperwork for the original offer and realized I had been over charged in October. Double the amount offered to me.January 25, 2023 I called customer service in ****** and was told I would have to email ******************************** which I did enclosing a picture of the offfer and received a computer generated response. February 6 I contacted them again and again enclosing a picture of the offer.February 8 I received a reply apologizing that after checking my account I was misinformed on the offer or there was a mistake when processing my account. Told to call customer service at the number I had called in the 1st place on January 25 who told me to email in the 1st place.February 8 I emailed back again sending the picture of the original offer for the 3rd time.February 9 ******************** @The Ledger emailed asking for my name, address, phone number and email address which I sent.February 10 ****************** @ the ledger customer service emailed asking me to verify the offer was for $13 a month.February 11 I replied yes it was for $13 a month and once again included a picture of the original offer made in June 2022.February 11 ************ @ the ledger emailed me back saying upon checking the account the subscription rate in $26 a month.February 22 I got a call that I owe $70

      Business Response

      Date: 02/27/2023

      The Journal Star is not published by A360 Media. 

      Customer Answer

      Date: 03/01/2023

      Better Business Bureau:
      My original complaint was sent by the BBB to the wrong company. It should have been sent to the *************** owned by ******** 
       complaint ID *********

      ***********************************************



       

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to the National Enquirer and still have an active account (even though their website states my subscription is suspended indefinitely) that is PIF and not due for renewal for several months. I have had issues in the past with not receiving issues, on time or out of weekly order. Ill start receiving them again after complaining and then nothing. I have not had an issue in over 3 weeks

      Business Response

      Date: 01/09/2023

      Thank you for contacting us. The account is currently active however it was suspended until January 4th, 2023. The account shows the customer has contacted our *************************** multiple times for missed issues. Our records show we have sent multiple address verification forms as well as verified the address with the customer. Our customer service team will contact this customer directly.  

      Customer Answer

      Date: 01/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I had a reply from the National Enquirer.  Stayed my subscription was pending address verification.  Been through this before with them.  Same address I was receiving issues at until 3 weeks ago.  They have assured me I will start receding my magazines again at months end and they are extending my subscription.  Same story from past experienceswell see. Thanks for handling on your end

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Customer Answer

      Date: 01/31/2023

      Better Business Bureau:

      Wanted to let you know I finally received a magazine on Saturday.  Well see how long this lasts!!!

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:12/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since Nov 2022, I have not received my weekly Soap Opera Digest Magazine. I am behind 4-5 magazines. A360 Media LLC is taking people money for magazine prescription knowing they are not delivering magazines all all or sometime to their costumers and stores. if you check your record, A360 Media LLC has 2021 complains and they have not tried to fix the problem. The *** is to extend people magazine subscription but all we want is our magazine. A360 Media LLC has a delivering to home and store problem. it's VERY hard to find SOD in stores

      Business Response

      Date: 01/03/2023

      Thank you for your message.  We are sorry to hear of these delivery issues you are experiencing. According to our records, we have moved this subscription from our hand-delivery service back to regular **** home delivery, starting with the 12/26/22 issue and have issued an extension on the subscription term for the missed issues. If you continue to have delivery issues, please email us directly at ******************************.  

    • Initial Complaint

      Date:12/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribe to 4 magazines from a360. My subscriptions have all been prepaid some years in advance. This outfit keeps randomly suspending my subscriptions without my permission. Ive been over this with them at least 5 times; the one lame excuse that came up was (one copy of) the magazine got returned as undeliverable. Well, what about the 400 other issues that didnt get returned? What magazine cares about a lost issue to the point of suspending an account?? In most cases they dont even know its gone missing until you report it. My account is paid. Its up to date. *** refrained from swearing at these people, calling their supervisors or doing anything beyond getting a bit perturbed after missing 10 issues in a row. They continually ask me to renew subscriptions that arent due for a year or two. The current magazines theyre suspending without my permission are ********* magazines. (Yes, perhaps Im getting what I deserve for subscribing to bird cage liners.) I have to log in to the ************* delivery, which Ive done at least 4 times. Once it was re-suspended the same evening. The last time they promised me itd never happen again. Yet here I am.

      Business Response

      Date: 12/19/2022

      Thank you for your message. We are sorry to hear you are having issues with your magazine delivery. We have looked at the account, and the undeliverable notifications are coming directly from the ***** For whatever reason, the **** has determined that the address we have on file is undeliverable.  We do see this from time to time, and advise our subscribers to contact their local **** branch directly and find out why their address is being updated as undeliverable by the **** via the Address Correction Service.  The subscription is automatically suspended when we are notified by the **** that the address is not valid, and we are not able to control the response from the **** on that.

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not order any magazines Ive already contacted them but their still sending me emails I hope Im not being charged for anything

      Business Response

      Date: 12/12/2022

      Thank you for reaching out. We have researched this request and have not found any magazine subscriptions under this name/email address in our records.

      Customer Answer

      Date: 12/28/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answerthat not true Ive gotten magazines and emails 

       

       

       

      I 

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 01/03/2023

      Please provide a photo of the cover(s) with an address label or account number so we can look into this further. With the information previously provided, we cannot locate an account.

      Please state which magazine(s) you are receiving along with the date printed on the most recent cover(s).

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 4, 2022, I sent my personal check in the amount of $60.00 to Magazine Services for a renewal subscription to Wine Enthusiast magazine for 36 issues. The check was paid to "********************* dba Magazine Services" and posted to my account on 2/23/2022. I can provide photocopies of this transaction.When my subscription expired, I contacted directly Wine Enthusiast magazine. They advised that they had not received the renewal from Magazine Services and that I should contact them (Magazine Services) regarding my payment. To date, I have NOT been able to contact in any way Magazine Services or *********************.

      Business Response

      Date: 08/08/2022

      Wine Enthusiast is not an A360 Media LLC publication.  

    A360 Media LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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