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Business Profile

Publishers Periodicals

Condé Nast Publications, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

This profile includes complaints for Condé Nast Publications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Condé Nast Publications, Inc. has 13 locations, listed below.

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    Customer Complaints Summary

    • 166 total complaints in the last 3 years.
    • 78 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was subscribed Cond Nast Traveler email alerts on 2/21/24. The next day, I attempted to unsubscribe through the unsubscribe link in their email. This link takes you to a confusing page with no way to actually unsubscribe. I then reached out to customer support and have been thrown around to 3 other Conde email addresses with no resolution. All I want is for the company to stop spamming me and unsubscribe as is my legal right.

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a box in January and they said boxes were every three months. I was charged on February 15th and immediately sent an email asking for clarification and a refund. Oddly enough, soon after I sent that email I received a shipping notification as if they were trying to ship it as soon as possible to avoid the refund. I have sent many emails to customer service telling them I do not want the box as the quality of the items were not as advertised, and that I did not want another box nor to be charged, as it has said every three months. They only give me copy pasted answers, which you can tell because the formatting and character size between sentences is different, and they keep saying they have a no refund policy. Ive browsed forums and others have had issues with this company, even though they had already cancelled, the charges would still go through. Ive called their customer service twice and both times the representative sounded far away and muffled and I could not hear anything they said. I just want to be refunded because the items in their box were not the quality they advertised, the speaker I received does not work as my phone speaker is much louder. When I raised this up to customer service, they keep saying its not their fault I didnt like the items.

      Customer Answer

      Date: 03/18/2024

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted the company and informed them that they are using my grandmothers card info without her authorization and this is fraud (we have a shared bank account). They claim they couldn't locate her account but you will see from the emails that they did. I faxed them a copy of the bank statement showing that they are charging her a reoccurring charge for magazines that she didn't authorize them to sign up for. I have requested in writing, fax and by phone for them to cancel this subscription. They keep telling me they cant locate her email and address (This is because she didnt sign up for this service and obviously has not received anything from them). I am requesting that they cancel this subscription that was not authorized. This company is definitely running a scam and committing consumer fraud. Please help us. As you can see from the attached emails that the company is giving me the run arounds. ***'re charging her but stating that they cant find anything for her but they obviously have her information because they charged her.

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a vogue magazine membership in 2021. I received an invoice payment due at the begging of this year that was due on 01/04/24. I paid that bill it was $29.99. That bill was supposed to be for the term of 1 year. However I didnt want the membership anymore so I called and asked them to cancel it, they arent answering my calls they keep putting me on hold I tried emailing them a few times and asking them to cancel it they dont respond to my email. Now I just received a new bill from them for the amount of $29.99 and its due on 02/01/24. I dont find it fair for them to ask me to pay another year membership when I already paid at the begging of January. I want them to cancel the membership and not bill me anymore membership bills because Ive already asked them to cancel it.

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************************************************************************** Conde Nast and its publication, The New Yorker, are preventing me from unsubscribing from a newsletter. It may seem trivial, but it is quite disruptive and maddening. I've messaged their help center multiple times who repeatedly tell me to do the same thing that I've tried to explain to them is not possible because of the many problems they clearly have present with their site experience.

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WIRED magazine continues to send me marketing emails, despite my having followed their 'unsubscribe' link and choosing to opt out of all emails from Conde Nast over a dozen times now.

      Customer Answer

      Date: 02/05/2024

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had $16 worth of points on the Fetch rewards app and they deleted them. They didn't inform me if there is a 90 day lapse in use of the app that my points would be deleted. I want my $16 worth of points restored.

      Customer Answer

      Date: 01/08/2024

      Better Business Bureau:

      This complaint ID ********, was made in error and sent to the wrong company. I'm sorry.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:01/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 years ago I started a subscription with Vogue cond nast. They sent me two magazines each month and charged me for two subscriptions of the same magazine. This year they have done the same thing and renewed my subscription without any notice or any acceptance on my part. I never agreed to any automatic renewal. I have tried all of the toll free numbers (none of them work) for customer service and I have sent them several emails. The emails were sent over a month ago with no luck. I would like to cancel my subscription.This is terrible customer service and I would never, ever recommend or use this company again.

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A fraudulent account was opened on my papal in my name with a subscription going to my childhood address. I cannot even get anyone to answer me about what the subscription is. Trying to deny the change gets pushed back, and no one will answer my dispute requests. Instead of contacting me directly, they then pushed it into collections.

    • Initial Complaint

      Date:10/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $50 for a subscription renewal and was shocked to see it go through since my card was cancelled. When I called they said they did not have a new card or a bank account on file. So how did they charge me? But even though they were somehow to charge my card that wasnt on file, they werent able to refund it so they had me wait 3 weeks for a check in the mail. It is the sketchiest situation I have ever been in. I wouldnt trust my personal information in their hands for a second.

    Condé Nast Publications, Inc. is NOT a BBB Accredited Business.

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