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Business Profile

Publishers Periodicals

Condé Nast Publications, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

This profile includes complaints for Condé Nast Publications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Condé Nast Publications, Inc. has 13 locations, listed below.

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    Customer Complaints Summary

    • 168 total complaints in the last 3 years.
    • 78 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 31 subscribed to *********** subsidiary of Conde Nast publications. Once I had access to on line content, I browsed and realized this was not what I wanted. I have attempted to cancel this service and seek a refund for the original and double billed membership SIX times without success being sent to multiple links on a circular route to sites where is there is no cancellation option. I have also filed dispute with my credit card company, Chase. This complaint is regarding how excessively difficult it is to cancel subscriptions or services I was unable to figure out how to upload the email chain, but can easily forward it

    • Initial Complaint

      Date:08/24/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 12-week "bargain" subscription to the mag. When I tried to go to my account (to cancel it before it rolls over), their system sent me to an old account I had at least 5 years ago. For a month, now, I have been trying to get TNY to find my new account. But, instead of helping, their customer service has been bouncing me back-and-forth between two different branches of custserv: ************************** and ****************** Each one acts like they're happy to help, asks multiple questions over a string of emails then, abruptly, coldly instructs me to take my problem up with the OTHER one. They've played this stupid, ugly, shuttlecock game with me at least four times, now, I've lost count. Obviously, no one at the low-tier custserv level has a clue how to fix the problem so, instead of passing it to a higher-up, they just throw the ball over the fence. I don't understand how they think they can get away with behaving so childishly- you wouldn't think a "revered" old organization like TNY would be so cavalier about customer care. Anyway, in response to my last irate email, they sent me a phone number but, considering how indifferent and inept their email custserv is, h*** no, I'm not going to waste hours on the phone being transferred and call-dropped until I just go away. Which is why I am contacting BBB; clearly, TNY needs to be reminded they are a reputable business, not a consortium of con artists. I hope BBB can help. Thanks in advance.

      Customer Answer

      Date: 08/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of this year, Allure Magazine started sending me monthly issues. I did not purchase this subscription and have asked repeatedly (every month this year) that they stop sending me this magazine. I have asked every person I know if they purchased a subscription for me: all have said no. I have reached out to the company every month through their website and social media to cancel this subscription that I DO NOT WANT and never purchased. The company does not respond. I do not want this subscription and cannot seem to make it stop.

      Customer Answer

      Date: 09/11/2022

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried twice to cancel a subscription with Wired - a Conde-Nast publication - but each year they keep charging me for my yearly subscription. I tried two years ago to cancel, but they charged me again last year. Last year I cancelled the subscription again, and this time I took a screen shot of their confirmation of the cancellation. I have attached the screenshot of this cancellation confirmation, as well as a screenshot of the new subscription charge for this coming year. I thought that I had cancelled the credit card to avoid this happening again, but somehow they were able to charge me again. Apparently, they have a history of doing this, which is why I am hoping that you can resolve this for me. Thank you in advance.

    • Initial Complaint

      Date:07/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not recognize this transaction from my credit card account , its being billed every month for **** , not approved by me. I had to change my card number already and need to do it again.

      Business Response

      Date: 08/11/2022

      a customer service representative will contact you directly to resolve this issue

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice for renewal for Architectural Digest over a year ago. I emailed the company that I did not want to renew. I have tried calling, but they make it impossible to connect with a person.The person I just called pretended not to hear and kept asking the same question over and over again in an apparent attempt to wear me down. I continue to receive harassing mail for a subscription I do not want. Any assistance would be greatly appreciated. Thank you!

      Business Response

      Date: 08/02/2022

      The CSR noted in your file from the July 25th call that she was only hearing static on the phone line and could not hear you.  This account has been cancelled.  

      Customer Answer

      Date: 08/03/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few weeks ago my old credit card I had forgotten to update was rejected by Allure Beauty Box. I went on the site trying to figure out how to fix it because also saw where it stated if card was rejected they could cancel your account. Now so wished I just let them! Anyway tried contacting them with no luck and sent them an email and got back a generic letter which tbt wasn't much help or answered my questions at all if updated the card if I would still be cancelled. So went ahead and tried doing what it stated in the form letter and updated my card figuring it was worth a try A bit later (honestly can't recall it was a day or 2 later) I had checked and my account looked no different than after card was rejected before updating the new card so went back through a second time again updating my account with the exact same newer card and when it went through noticed it stated my account was UPGRADED to a year subscription.... I fight a deadly disease CAEBV I don't have an extra $200+ over and above what I was expecting to pay when I have issues much more important. I immediately called customer service and was relieved when I got right through. The woman assured me I had nothing to worry she would rush this and have it fixed and would be hearing back from a Supervisor within ***** hours were I was assured either would be switched back to month to month with a partial refund or a complete refund and just cancel. To say the least that call never came nor did an email get responded to or did I get anywhere getting answers from anyone. Finally today after days of requesting to talk to a supervisor finally one became available her response well we aren't fixing anything according to our side it looks like wrong button got hit so your stuck since card was now charged no refund is available because now I am strapped to a year subscription....even though they gave me a verbal contract stating otherwise and I had contacted them before it had time to even clear the bank

      Business Response

      Date: 08/11/2022

      a customer service representative will reach out to your directly to resolve this issue

    Condé Nast Publications, Inc. is NOT a BBB Accredited Business.

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