We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Publishers Periodicals

Condé Nast Publications, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

This profile includes complaints for Condé Nast Publications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Condé Nast Publications, Inc. has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 166 total complaints in the last 3 years.
    • 78 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently charged for a renewal of Vanity Fair magazine which I called and cancelled last year. Having NEVER agreeing to automatically renewing anything with CondeNast, and not receiving any notice of the fact that this charge was about to occur, they charged me $29.99 for a renewal of this magazine on 1/20/2023 on PayPal to be charged to my MasterCard account.While I fully understand that magazines are struggling to survive, after calling and talking to someone in ***** in behalf of Conde Nast, I was told that they couldn't email confirmation of a refund and that it would take quite a while before I could look for any email confirmation of cancellation and refund of my money. Unethical.

      Customer Answer

      Date: 01/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:01/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details:********* is a subscription box that has a ongoing special on website and social media, where if you subscribe for a full year, Annual only, (not monthly) you will receive a full bottle, full size of ******: Vodka on the rocks perfume as a gift ($275 value). Subscription was purchased as a gift and bonus item was not received, customer service gave misleading information even when proof was provided and stop responding after final email requesting them to honor advertising and send missing item. ********* is falsely advertising services that are not rendered and multiple social media review state same information about missing items or customer support not addressing any concerns.Date of trans: 12/15/22 - approx Amount: $173.20 - approx w/tax, $190 upon renewal. Promise: Annual subscription for box would include bonus gift. No exceptions provided.Nature of dispute: Active online false advertising with no attempt to rectify or clarify. Attempts to resolve: multiple emails sent to customer service providing screenshot of advertisement as well as supporting information has been met with contradictory information, as well as much back and forth of "cherry picking" what to actually respond to, and ignore rest, as far as questions and concerns. Sent final email last week, regarding status, no response. Order number: #****** Tracking: ********************** (Delivery complete, but missing gift)Please see attachments!

      Customer Answer

      Date: 02/03/2023

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was reading an article online in October and it said to continue I had to sign up for a trial which was low. It was only $12.00. I read the article on The New Yorker and per my PayPall records that was on 10/09/2022. I never read anything more and assumed the trial would just end. On New Years Eve *************** to friend and family wishes on my phone and see an email from Pay Pal that on 01/01/2023 at 12:01 am my account was charged $119.00. I thought what the heck have I been hacked. So I go to PayPal and see the charge. I was shocked and immediately started researching how to cancel. Online it said they were open Sunday so I called and kept getting kicked off until I tried another number and said they were closed for the holiday. Online it said Cond Nast digital publications could be cancelled at anytime and you would be refunded the remaining time. So I was still worried and sent an email and then followed up with a call on Monday. The customer service guy said he couldnt find me on the system and took my phone number and said he would escalate and someone would call me. That never happened. Meanwhile I get reply to my email saying they couldnt find me. So I call someone today and she said she worked at the digital and print division and I would be able to get refund when I called the number she gave me. I called the digital division and was given the same run around. She said she would escalate to supervisor email me back. She did and it was a very lawyer written statement that said I would not get a refund. I am a savvy educated polite person who was treated like I was not worth their time. It is the most deceptive shady business practice I have ever seen. Then I go searching online and see almost identical stories. It is clearly unfair deceptive consumer practices of a publishing behemoth utilizing misleading sales tactics. What reputable business would want handcuffed subscribers? I want my money back. It is appalling that so many have been scammed.

      Customer Answer

      Date: 01/29/2023

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      *******************

    • Initial Complaint

      Date:12/30/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged ***** on may 6th 2022 from the gq best stuff box. I had a subscription for the spring box which I subscribed to on April 22 2022. A couple days later I get a second charge for the summer box when my spring box had yet to arrive. I call and explain my situation and the lady on the phone says to just return the second box I got charged for back to sender without opening. Which I proceeded to do. Months later and many many calls and emails later they keep saying my refund is approved and theyre just waiting on the billing department and now I ask for an update in December and they say the case has been escalated and they still refuse to refund me or provide a replacement.

    • Initial Complaint

      Date:12/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 1 , 2022 , started a trial digital subscription with The New Yorker. Went online in November 2022, to cancel it before it ballooned to $119.99.I went through the process online. Received no verification that it was cancelled but I trusted them it was done. They sent through the $119.99 charge on Dec. 23, 2022, refuse to cancel it and issue any refund at all.

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cond Nast charged me for a magazine subscription without notice, increased their price without notice, and I have requested not to auto renew previously in the past which they blatantly ignored. They would continue to charge people whatever they want without notice with no regard for their customer.

    • Initial Complaint

      Date:11/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a GQ Box with an offer from my credit card. After purchase they said Id get a shirt in my box with an $100 value. I reached out to GQ Box same day to ask what size they offered. My size wasnt an option. I requested to cancel, but said I could get either a pair of socks ($12 value) or a face mask ($5 value), but not both in place of the shirt. The socks I received are knee high bright pink socks. Im a single guy. I dont know why they cant add an FAQ on their website with size info. Box arrived and its a ton of junk. Random samples of mens products that GQ likely got for free. For example shoe cleaner, $5 soap, $5 candle, drink mix, etc. I went to each product company site and the total did add up for the $50 I paid.

      Customer Answer

      Date: 11/26/2022

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/1 I purchased an Allure beauty box subscription, a box of products promoted by the magazine. On 10/4, I got a notification that it was shipped, but the tracking information was inactive. On 10/11, I contacted customer service about the issue. I did not get a response. On 10/12, I decided to cancel my subscription and contacted customer service again. I did not get a response. And I did not get the box. I want a full refund, and nothing to do with this company that uses the name of the magazine to attract customers, but basically just takes peoples money and doesnt operate in any way.

    • Initial Complaint

      Date:10/14/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 13, 2022 $24.99 auto renewal from checking account I am trying to cancel, and **************** said they have no record of charge.#****************

      Customer Answer

      Date: 11/08/2022

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A couple of days ago, I received two issues of Vanity Fair magazine in the mail - one is identified as ***************** At no point have I ever subscribed to this magazine, nor do I wish to. I'd like to be removed from this mailing list, please.

    Condé Nast Publications, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.