Reviews

This profile includes reviews for The New York Times Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The New York Times Company has 17 locations, listed below.

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  The New York Times Company

  620 Eighth Avenue New York, NY 10018-1618

  
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  New York Times

  PO Box 371456 Pittsburgh, PA 15250

• 

  The New York Times

  PO Box 8040 Davenport, IA 52808

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  Hoose News Service

  PO Box 1932 Bakersfield, CA 93303

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  Hoose News Service

  4304 Armour Ave Bakersfield, CA 93308

Review Details

• Review fromLuke D

  Date: 10/27/2023

  1 star
  Ditto to many of the complained. Numerous attempts to unsubscribe. Started with introductory offer then transitioned to $17 /month. I come to BBB to file a complaint and default tells me to file a review instead.

• Review fromNancy M

  Date: 09/21/2023

  1 star
  Complete scam. I signed up for the $4 every for weeks which it says on my account still when I log-in. Today I was charged $17 which is 3 days even before the next billing period.

• Review fromAnthony L

  Date: 07/24/2023

  1 star
  New York Times is and has been a total rip off, they don't always deliver and you still have to pay them. This is very wrong. NYT has told me I will receive a credit of one month and I will never see it. I've already not received over a week of papers and have another week that I have also paid for. I'm paying for a month and not receiving two weeks of which I have paid for already. NYT is canceling my subscription and taking half of a month that I have paid. TUFF LUCK to me! These is a very bad business. They will take your money and refuse to give you there product, and not compensate you. It's your loss.

• Review fromAnna S

  Date: 07/03/2023

  1 star
  NYT is such a scam. You should get 10 free articles a month. I get none. I went online to complain and they wanted my money to submit a complaint

• Review fromMarjorie T

  Date: 07/03/2023

  1 star
  Just an awful company to do business with. I cancelled my subscription by clicking online but kept getting billed for it. So I tried the online chat to get a refund and get confirmation of the cancellation. The person wouldn't even acknowledge my reason for contacting him; just kept trying to get me to sign up for more. So I called the **** there was no record of the cancellation, so I said they need to upgrade their technology to record cancellations. They don't give refunds. At least this time the person said she had cancelled the subscription. She said she had sent me an email to confirm it; it took quite a while before it showed up in my inbox; she kept saying she'd sent it and I kept checking my inbox and spam; finally, it showed up, and I waited until it did before ending the call.

• Review fromAdrienne C

  Date: 05/19/2023

  2 stars
  Double billing. A review of my current bank statement revealed two seperate charges for differing amounts from the *** on the same day. One charge for $4, another for $17. When I "chatted" with the ***'s customer service rep ***** I was told that according to their computer records my account showed only a single monthly debit of $4, while in fact, the *** was debiting my checking account twice each month: The $4 was for a new, reduced teaser rate I was talked into when attempting to cancel my subscription. The other charge of $17 was the cost of the original subscription which, I guess, they never got around to canceling. How frightening is this? How do they balance their books if their records reflect only the $4 credit? How do they account for the extra $17? Are they knowingly hiding debits from subscribers' bank accounts? If I hadn't scrutinized my bank statements and had instead relied upon my so-called "payment history" on the ***'s website, I would've never known I was being double billed to the tune of $17/mo or $200 a year. That teaser rate teased me into spending 25% more than my original subscription when I could've saved 100% by canceling.

• Review fromAlice and Donald B

  Date: 05/19/2023

  1 star
  Home delivery services are deteriorating, with failed or late papers each month. Their service is aggravating. Customer complaints do not seem to matter to them.

• Review fromThomas D

  Date: 04/13/2023

  1 star
  The incompetence at the *** is amazing. I stopped my subscription in 2018. A month+ ago, the paper starting appearing again in my driveway every morning. I have called 7 TIMES now to get them to contact the delivery person to stop it. Should be easy? It has been "escalated" through various management levels at the *** and guess what, the paper arrived again this morning. Simply amazing level of customer service.

• Review fromSara H

  Date: 03/31/2023

  1 star
  After purchasing a New York Times Cooking subscription for a gift, the company 1) never sent the e-mail so the recipient could access it; 2) the recipient still couldn't access it when I sent them the code; 3) the recipient STILL couldn't access it when I contacted customer service; 4) NEVER refunded me for my purchase. I have been going back and forth with customer service for coming up on THREE MONTHS to simply get a refund for a service they failed to deliver. It shouldn't be difficult and after all these months and all this unnecessary energy, certainly feels like I'm being worked over. I appreciate their journalism, but I definitely recommend staying away from their extras.

• Review fromChad B

  Date: 02/24/2023

  1 star
  The Athletic, a sports app they own, has not provided their product after purchasing a gift card for a family member. Their systems are faulty and they only send emails with common sense troubleshooting techniques that do nothing. They have refused to send a refund, even though my family member can still not receive subscriber content even though their account says they have access to the content. This is an online only company that is unable to manage their own systems.