Complaints

This profile includes complaints for We Scribe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  We Scribe Corporation

  New York, NY 10016-4325

  
• 

  We Scribe Corporation

  1915 NE 45th St Ste 205 Ft Lauderdale, FL 33308-5100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Scribe started sending my husband Sports Illustrated. We did not pay for any subscriptions. We dont read magazines. Ive tried calling We Scribe to cancel since there seems to be no ending date for our subscription. I can only get a message saying they are busy and to call back or its after hours and are closed. I want them to cancel the subscription and put us on the do not send list. I dont want this issue again in the future.

  

  Business Response

  Date: 09/26/2022

  We are writing in response to Case #********, filed by ***************************. We would like to offer our sincere apologies to ******************** for her difficulties in contacting us and any inconvenience this subscription has caused her. We do experiences very high call volumes throughout the day, and we understand how frustrating it can be.For this reason, We Scribe has implemented various means of communication such as voicemail, email and text messages, as well as the Contact Us option available on our website.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancellation of SPORTS ILLUSTRATED magazine, confirmation number ************.******************** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. A confirmation email has also been sent to the address provided.
  
  We Scribe has placed the Mitchells on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ******************** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern time, excluding holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving magazines that I did not order nor subscribe to. I had no idea where they were coming from or why. I have been sending emails to the magazine companies and they say they do not have permission to cancel my subscription- which seems inappropriate. It sounds like wescribe is the immoral company holding me hostage in these subscriptions. Im not sure if theyre collecting money from me but I again need them to cancel all subscriptions in my name, including People, Vanity Fair, Allure and any other magazines that are in my name. I want zero magazine subscriptions- and I take issue with any charges they have taken from me. Please cancel all subscriptions immediately. The account number from the mailing label is **********

  Customer Answer

  Date: 09/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving magazines from Allure about a week ago. Since then, I've received 3 issues. I called to cancel and was told this subscription was opened and handled by WeScribeMags. Not only did I never sign up for this, but they are using my maiden name, which I haven't used for 11 years. So now I'm wondering where they got my information, and who is paying for it because I obviously haven't signed up for anything using this name of information. I would like information on where they received my information, a stop and desist from all subscriptions or advertising and if I was somehow charged for these fraudulent subscriptions, I want a full refund.

  

  Business Response

  Date: 09/21/2022

  We are writing in response to Case #********, filed by ***********************. We would like to offer our sincere apologies to ****************** for any inconvenience this subscription has caused her.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancellation of ALLURE magazine, confirmation number ************, as well as, REAL SIMPLE magazine, confirmation number ************. ****************** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. A confirmation email has also been sent to the address provided.
  
  We Scribe has placed *********************** on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ****************** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern time, excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two magazines, Allure and Vogue, have been sent to my familys home without my authorization. I no longer live at this address. They were sent under my maiden name: ***********************, ***********************************************************. I did not order these magazines. I do not know how this company got my information and am frustrated they are using my information without my consent. The two magazine companies were contacted and they told us We Scribe was the company that ordered these magazines. I have the email of this communication if needed. This is the second time this has happened. I called WeScribe at **************. A machine answered the phone stating a representative will be with me shortly. After holding, a voicemail answered. I left my name and phone number for a call back. I called again later with the same results. I do not want to give any more of my personal information on their website. I would like both magazines, *************** along with any other magazines that *** be under my name, to STOP. I would also like to be placed in their DO NOT MARKET list, as this is the second time this has occurred. I would also like them not to share my information with any other companies. Thank you.

  

  Business Response

  Date: 09/08/2022

  We are writing in response to Case# ********, filed by ****************************** We would like to offer our sincere apologies to ********************** for any inconvenience these subscriptions have caused her. We trust she will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office received **. ********** call on September 7th, 2022, at 9:03 AM Eastern and again at 9:09 AM ********** is customary for We Scribe to experience a high call volume first thing in the morning. A team member returned **. ********** call at 10:05 AM Eastern and left a voice mail message. Shortly thereafter, ********************** returned our call.
  
  We processed the cancellation of ALLURE and VOGUE magazines as requested, confirmation numbers ************ and ************ respectively.********************** can expect to receive an additional issue or two as the publisher finalizes the cancellation. An email was sent to ********************** to the address provided.
  
  **. ********** previous mailing address of *************************************************************** was placed on do not mail, unfortunately just as in Do Not Call, it is the address and not the person that is recorded. We Scribe has placed her current mailing address on our Do Not Mail list. We hope ********************** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern, excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:09/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been receiving magazines that I did not order or subscribe to. I had no idea where they were coming from or why. Then one day I received a card from Real Simple stating that they had a temporary subscription change. I wrote a letter to Real Simple asking them to removed my name and address from ALL mailing lists and databases. They referred me to We Scribe and round and round it seems to be going. How do I get this to STOP? The name they are using is **************************************. The account number is RSP/**********.

  

  Business Response

  Date: 09/08/2022

  We are writing in response to Case #********, filed by **************************************. We would like to offer our sincere apologies to ********************************* for any inconvenience these subscriptions have caused her.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancellation of REAL SIMPLE and ALLURE magazines, confirmation numbers ************ and ************ respectively. ********************************* can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation.
  
  We Scribe has placed ************************************** on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ********************************* finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern time, excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:08/22/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep rec magazines i did not order allure, real simple, *** **************************************************************************************************************************** the number to we scribe. It is weekend i will call them monday .

  

  Business Response

  Date: 08/23/2022

  We are writing in response to Case# ********, filed by ************************ We would like to offer our sincere apologies to **************** for any inconvenience these subscriptions have caused her. We trust she will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office reviewed our telephone systems call logs and found **************** contacted our office on Saturday, August 20th at 4:14 PM Eastern Time. Our office was closed at the time of *** ******* call. Our business hours are Monday through Friday, from 9 AM to 5 PM Eastern Time.
  
  We processed the cancellation of ALLURE, **** and REAL SIMPLE magazines as requested, confirmation numbers ************* *************and ************ respectively. **************** can expect to receive an additional issue or two of each as the publisher finalizes the cancellation. An email was sent to **************** to the address provided.
  
  We Scribe has placed *********************** on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope **************** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns.All emails, text messages and voicemails are responded to during regular business hours excluding holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Scribe used my inform to obtain a subscription to the magazine Real Simple. I in no way initiated this or authorized it. I want them to cancel everything and remove my information from all records and contact listed immediately. This is a fraudulent company that has to steal others information to keep their business going.

  

  Business Response

  Date: 08/15/2022

  We are writing in response to Case #********, filed by *****************. We would like to offer our sincere apologies to ************ for any inconvenience this subscription has caused her.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancellation of REAL SIMPLE magazine, confirmation number ************. *********** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. An email confirming the cancellation was sent to ************ to the address provided.
  
  We Scribe has placed ***************** on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ************ finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern Time excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:08/10/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a CEASE AND DESIST against We Scribe Corporation for mailing me a magazine subscription I have never, and would have NEVER, intended to purchase. I do not subscribe to any magazine and I knew instantly it was a scam. I received a VOGUE magazine for JULY and initially thought it was an error. However, I just received their AUGUST edition and tried to put a stop to the deliveries directly with *************** They were only able to put a stop delivery on the issues but told me they were being delivered to me by We Scribe. I realized this company is notorious for sending subscriptions to everyone, in the hopes that they wouldn't notice and then **** them later for it. PLEASE, PLEASE keep companies like them from targeting others who aren't as vigilant about investigating and taking necessary action against unauthorized purchases or subscriptions. I REFUSE to be charged for something I have taken every precaution to avoid and have absolutely no intention of ever purchasing.

  

  Business Response

  Date: 08/10/2022

  We are writing in response to Case #********, filed by *****************************. We would like to offer our sincere apologies to ************** for any inconvenience this subscription has caused her.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancellation of VOGUE magazine, confirmation number ************. ************** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. An email confirming the cancellation was sent to ************** to the address provided.
  
  We Scribe has placed ***************************** on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ************** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern time, excluding holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************