Complaints

This profile includes complaints for We Scribe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  We Scribe Corporation

  New York, NY 10016-4325

  
• 

  We Scribe Corporation

  1915 NE 45th St Ste 205 Ft Lauderdale, FL 33308-5100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received Sports ************************** (I never ordered and don't know how my address was obtained). I tried to "Return to Sender" but the post master left it in my box. Then I threw it in the trash. A month afterwards, I received *********************** What the hay!!! I also tried the "Return to Sender" but it, was also left. I examined the label on the cover to see if I could locate a company or return address, but don't know how to read the label. I "Googled" how to read the address label of a magazine, and after several months of research, (and magazines), a site advised me to call Vanity Fair to cancel my subscription. I don't even know why I should have to go through so much to be able to cancel!! *********** told me the subscription was issued by a third party, therefore they are unable to cancel my subscription. I told her I am not paying for their magazine and I hoped she were OK with others seeing their magazines in the trash, because that is just where they are ending up. She finally disclosed to me the third party is We Scribe. NEVER HEARD OF IT! She gave me the number, but when I looked up We Scribe on the internet, their hours have them as "closed." I want both of my magazine subscriptions cancelled immediately and any money that they took from me refunded!!! I also want them to lose my information...forever!!! This is a violation of my privacy. I didn't get a choice to accept/reject these magazines, and don't appreciate them being forced on me. BBB has a requirement that businesses who join them are transparent and ethical. This practice is neither. Transparency begins with the shipping label...why did it take me months of research to discover who sent these magazines? Why is it not openly printed on the label? (Especially if We Scribe represents that I actually ordered them.) Ethical begins with ease of cancellation, a letter notifying to be on the lookout for the subscription ordered along with a way to cancel, or to dispute BEFORE they ship.

  

  Business Response

  Date: 04/25/2023

  We are writing in response to Case #********, filed by *****************************. We would like to offer our sincere apologies to ***************************** for any inconvenience these subscriptions have caused. We trust closure and satisfaction will be found within this response and the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of third-party agencies. We do not process any payments or billing. We also apologize for ******************************* difficulties in contacting our office due to our business hours. For this reason, we offer several options of communication, such as a toll-free phone number with voice mail capabilities 24 hours a day, texting, and email. All can be found on our website as well as part of our telephone greeting during and after regular business hours. As a clearinghouse, We Scribe does not determine, nor has any influence on publisher contact information within or outside its publications including the mailing label. The inability to return a publication to its origin should be addressed with the local post office.
  
  Our office processed the cancellation of SPORTS ILLUSTRATED FOR KIDS and VANITY FAIR magazines confirmation number *******. ***************************** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. A confirmation email has also been sent to the address provided.
  
  We Scribe has placed ***************************** on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ***************************** finds satisfaction with this response and we welcome contact by email *********************************** by text ************ or by phone ************ should any additional concerns arise. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern time, excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:04/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving ************* in 2022 to my ********** address. We sold and moved to ***** and Im receiving the magazine to my new address. I have never request or authorized ************* to send me ANY magazine. I called their customer service at ************* and they informed me that a Third party compay by the name of We Scribe sold them or forwarded them my information. I also asked them where are they billing me to. They brushed me off and told me to call ****************** Also, on April 2023 I started receiving a second Magazine, Vanity Fair, which I also did not request or authorized. I called Vanity Fair several times ************* and they also told me that We Scride gave them my info. I called We Scride on April 7th 2023 ************** and their phone is a fax number or I get a this phone # is not valid recording.I believe We Scribe is a scam company because I have never heard of them or I have never authorized them to sell my information and to sell me magazines. I am receiving two magazines now that I have not requested or authorized. Both magazines, Real Simple and **********, told me that they couldnt do anything and that I had to fix and cancel my subscriptions with We Scribe. I have been unsuccessful in reaching We Scribe ************************************ *************

  

  Business Response

  Date: 04/10/2023

  We are writing in response to Case# ********, filed by ************************************ We would like to offer our sincere apologies to ********************** for any inconvenience these subscriptions have caused her including her difficulties in reaching our office. We trust she will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office *************) received a call from ********************** on Saturday, April 8th, 2023, at 1:01 PM Eastern Time.At the time of her call, the office was closed. Our business hours are Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. Any calls received outside of this time frame are greeted with our closed notification and provided with alternate methods of contact. We Scribe is not now or has ever been associated with the ************ toll free number.
  
  We processed the cancellation of REAL SIMPLE magazine as requested, confirmation number *******. VANITY FAIR has expired with the last issue already in the process of mailing. ********************** can expect to receive an additional issue or two of REAL SIMPLE as the publisher finalizes the cancellation. An email confirmation was sent to ********************** to the address provided.
  
  We Scribe has placed ********************** on our Do Not Mail list which is maintained in perpetuity to ensure this does not occur again. We hope ********************** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are attended to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern Time, excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023 I began receiving issues of Conde Nast Traveller, a magazine I did not subscribe to. I called Conde Nast and was told the subscription was created by *********************************** After googling the company I found multiple reports indicating this is a scam. I did not contact We Scribe directly because I don't want to become involved in whatever the scam is. Based on reports by other people I am also worried about them signing me up for more mailings in the future. I want We Scribe to cancel the current subscription and to remove me from their database.

  

  Business Response

  Date: 03/27/2023

  We are writing in response to Case #********, filed by ***************************. We would like to offer our sincere apologies to ************** for any inconvenience this subscription has caused her. We trust she will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancellation of CONDE NAST TRAVELER confirmation number *****. ************** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. A confirmation email has also been sent to the address provided.
  
  We Scribe has placed *************************** on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ************** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern time, excluding holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started getting *************************** issues. I called SI to find out why. They stated a third party company called Wescribe signed me up for an account. I have no relationship with either SI or Wescribe. Apparently Wescribe had a history of doing this to others. This should be illegal and I want my info removed from their system and an apology for using my info fraudulent to open an account with SI.

  

  Business Response

  Date: 03/02/2023

  We are writing in response to Case #********, filed by *************************. We would like to offer our sincere apologies to ****************** for any inconvenience this subscription has caused him.  We trust he will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office completed the cancelation of SPORTS ILLUSTRATED magazine upon receipt of this request, confirmation number *******. ****************** can expect to receive 1-2 more issues as it takes several weeks for the publisher to finalize the cancellation. An email confirming the cancellation was sent to ****************** to the address provided.

  
  We Scribe has placed ************************* on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ****************** finds satisfaction with this response and we welcome him to contact us by email *********************************** , by phone ************ or by text ************ should he have any additional concerns. All emails, voicemails and text messages are responded to during regular business hours of Monday through Friday from 9 AM to 5 PM Eastern, excluding Holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 03/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving a magazine subscription in my name that I did not order. I was informed by the magazine's customer service agent that ******************** ordered the magazine in my name and that I am unable to cancel the subscription because I am not the one that placed the order. It is unethical to open accounts in other people's names and should be illegal if it isn't already.

  

  Business Response

  Date: 02/09/2023

  We are writing in response to Case #********, filed by *******************. We would like to offer our sincere apologies to ************ for any inconvenience this subscription has caused him.  We trust he will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancelation of SPORTS ILLUSTRATED magazine upon receipt of this request,confirmation number ******. ************ can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. An email confirming the cancellation was sent to ************ to the address provided.
  
  We Scribe has placed ******************* on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ************ finds satisfaction with this response and we welcome him to contact us by email *********************************** , by phone ************ or by text ************ should he have any additional concerns. All emails, voicemails and text messages are responded to during regular business hours of Monday through Friday from 9 AM to 5 PM Eastern, excluding Holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  All I would suggest to WeScribe in the future is to make their motives more transparent.  Nothing in life is free generally and definitely gives off scam vibes.  I was apprehensive about being billed for a subscription I didn't order and was concerned that an entity was acting with my personal information without permission.  I visited the WeScribe website after speaking to the Sports Illustrated Representative to figure out what was going on.  If the site simply explained that we offer trial subscriptions for free in the hopes that you might like them and want to pay for a subscription, I would have been amenable to it.  It's just in these times with scammers everywhere they should make their intentions more clear.  The WeScribe Rep emailed me the same day I made the complaint to explain the situation and assure me I would not be billed and would no longer receive products I didn't order.  I am satisfied with their prompt response.  Like I said I think if they explained their intentions in a way the layperson can understand they would get less complaints.  Because who doesn't like free stuff, ya know?
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving magazines that I did not order nor subscribe to. I have been sending emails to and calling the magazine companies and they say they do not have permission to cancel my subscription or information on why these subscriptions were started. I contacted We Scribe one month ago to cancel the subscriptions and get more information on how and who gave them my information with no answer. One month later I am now again receiving a new magazine subscription different from the one already cancelled. We Scribe continues to create new subscriptions in my name. I'm not sure if they're collecting money from me but I again need them to cancel all subscriptions in my name immediately. I want zero magazine subscriptions now or in the future- and I take issue with any charges they have taken from me. Please cancel all subscriptions with immediate effect and permanently delete my personal information from your databases.

  

  Business Response

  Date: 11/18/2022

  We are writing in response to Case #********, filed by *********************************. We would like to offer our sincere apologies to ******************** for any inconvenience these subscriptions have caused her. We trust she will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Using the information provided, a thorough search conducted from September 1st to present did not produce any record of direct contact from ******************** by phone, email, or text. One publisher did receive a call from ******************** on October 9th, 2022, and she suspended delivery.
  
  We have processed the cancellation of ARCHITECTURAL DIGEST, ALLURE and VOGUE magazines,confirmation number *******. ******************** can expect to receive 1-2 more issues of each title as it takes several weeks for the publisher to process the cancellation. A confirmation email has also been sent to the address provided.
  
  We Scribe has placed ********************************* on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ******************** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern time, excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint about a fraudulent and unauthorized subscription made under my name and on my behalf without my knowledge or my authorization. I did not provide this organization with any of my personal information. I did not have any prior knowledge of this agency until I started receiving unknown magazine subscriptions in the mail. *** tried to call the magazine subscriptions to cancel them myself, but they told me I had to reach out to WeScribe directly. To which I did call, but of course it went straight to voicemail. I then filled out their customer service form as well. Unfortunately, there was not an email provided for me to contact them, but so far, Ive done everything in my power to contact them and get this issue resolved immediately, however, I have not gotten a response back from them. I have read up on the history of complaints against this agency and I know I am not the only individual who has faced this similar issue which is why I am taking matters into my own hands and urging them to cancel this subscription immediately. I would like to be put on the Do Not Market List indefinitely and need to cancel all subscriptions or any other magazines that are in my name. I take issue with any charges that are being billed against me or have been taken from me. Most importantly, ** asking to cancel all subscriptions immediately and to stop using my personal information. Id like to speak to whoever is in charge, but alas Ive been unable to reach any of their customer service representatives. *** already tried contacting this agency via phone and left a voicemail. Id like for them to get back to me as soon as possible to resolve this matter.

  

  Business Response

  Date: 10/20/2022

  We are writing in response to Case# ********, filed by ************************** We would like to offer our sincere apologies to ************** for any inconvenience this subscription has caused her. We trust she will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office received *** ****** call on October 17th, 2022, at 2:55 PM *********** is customary for We Scribe to experience high call volumes throughout the day. For this reason, we offer the option of voicemail,email and text messaging. A team member responded to
  *** ****** voicemail the same day at 4:45 PM Eastern.
  
  We processed the cancellation of ALLURE magazine as requested, confirmation number ******* and replied to her email inquiry at 5:08 PM. In the event the email was missed, we have included it with this reply and resent it to the address provided here. ************** can expect to receive an additional issue or two as the publisher finalizes the cancellation.
  
  ********************* mailing address was placed on our do not mail list which is maintained in perpetuity to ensure this does not occur again. We hope ************** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns.All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern, excluding holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ** magazine in the mail a few weeks ago. At first I thought it was just junk mail and tossed it in the trash. Then I got another ** magazine the next week. At this point I was concerned and contacted the ** company. They informed me that a company named We Scribe had placed a subscription under my name. I did not contact We Scribe because I believe this is all a scam. I did not authorize either of these companies to sign me up for magazines or to use my personal information without my consent. I have not received any charges to my bank account yet, but I ask that my name be removed from wherever they got my information from. I also ask that this does not affect my credit score.

  

  Business Response

  Date: 10/17/2022

  We are writing in response to Case #********, filed by *********************. We would like to offer our sincere apologies to *** **** for any inconvenience this subscription has caused him.  We trust he will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancelation of GQ magazine upon receipt of this request, confirmation number *********** **** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. An email confirming the cancellation was sent to *** **** to the address provided.
  
  We Scribe has placed ********************* on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope *** **** finds satisfaction with this response and we welcome him to contact us by email *********************************** , by phone ************ or by text ************ should he have any additional concerns. All emails, voicemails and text messages are responded to during regular business hours of Monday through Friday from 9 AM to 5 PM Eastern, excluding Holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many other complainants, a resident at my former address received a subscription to GQ magazine under my name, which I did not order. After contacting GQ, they informed me that:"The order was placed through an independent sales agency, and it will be necessary for you to contact them. The agency information is below:WE SCRIBE ************************************************************************************** ************** ********************************** ********************"I don't know who We Scribe is or how they got my former address, but I request that they stop subscribing to magazines on my behalf or otherwise using my personal information.

  

  Business Response

  Date: 10/14/2022

  We are writing in response to Case #********, filed by *****************************. We would like to offer our sincere apologies to ****************** for any inconvenience this subscription has caused him.  We trust he will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancelation of GQ magazine upon receipt of the delivery address, not previously provided, confirmation number *******. ****************** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. An email confirming the cancellation was sent to ****************** to the address provided.
  
  We Scribe has placed ***************************** on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ****************** finds satisfaction with this response and we welcome him to contact us by email ***********************************,by phone ************ or by text ************ should he have any additional concerns. All emails, voicemails and text messages are responded to during regular business hours of Monday through Friday from 9 AM to 5 PM Eastern,excluding Holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am satisfied that this specific subscription has been canceled and I have been placed on their Do Not Market list.

  However, I would be happier to know who asked the business to subscribe me in the first place so that I could bring my complaint to them, but the business refuses to share this information.
  

  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a subscription to GQ magazine on 10/5/22. I did not subscribe to this magazine or any other magazine. When I called the customer service phone number for GQ they told me that the subscription was placed by We Scribe. I was told that they are the only ones that can cancel the subscription. I did not give We Scribe or any other company my information, in order to subscribe to any magazine. I did not call We Scribe because, as stated, I did not give them any of my information in the first place and did not want to actually give it to them over the phone. As of now, I have not seen any purchases or charges to my accounts but would like for any and all subscriptions to be cancelled immediately.

  

  Business Response

  Date: 10/06/2022

  We are writing in response to Case #********, filed by *********************. We would like to offer our sincere apologies to **************** for any inconvenience this subscription has caused him.  We trust he will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancelation of GQ magazine upon receipt of this request, confirmation number ************.**************** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. An email confirming the cancellation was sent to **************** to the address provided.
  
  We Scribe has placed ********************* on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope **************** finds satisfaction with this response and we welcome him to contact us by email ************************************ by phone ************ or by text ************ should he have any additional concerns. All emails, voicemails and text messages are responded to during regular business hours of Monday through Friday from 9 AM to 5 PM Eastern,excluding Holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
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