Reviews
This profile includes reviews for Common Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 23 Customer Reviews
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Review fromJulie R
Date: 04/04/2023
5 starsJulie R
Date: 04/04/2023
Thanks to **************** for answering my questions so patently.
Common Energy LLC
Date: 04/11/2023
Thank you for your review, ***********
Our representatives are always happy to help you with any questions you have and are dedicated to providing you with a positive and accommodating experience throughout your time partnering with Common Energy. Thank you for helping us lower carbon emissions in your community!Review fromWilliam S
Date: 03/17/2023
4 starsWilliam S
Date: 03/17/2023
******* was good he answered all my questions,he understands what I was talking about, very helpful with my questionsCommon Energy LLC
Date: 05/09/2024
We're glad to hear that, *******. Thanks for supporting community solar through Common Energy!Review fromJeffrey G
Date: 03/10/2023
5 starsJeffrey G
Date: 03/10/2023
******* did a great job (and was extremely cordial throughout) in clarifying and rectifying account details. **********************'s account representatives are refreshingly helpful. They're not bots! They're for real. What a difference from the standard utility runaround.Common Energy LLC
Date: 03/14/2023
Hi *******,
We pride ourselves on our transparency and service and are happy to hear that youve had a positive experience with our representatives. We understand that utility details can be complex and are always happy to provide additional information whenever you have questions. Thank you for partnering with us to lower carbon emissions in your community!Review fromAnne M
Date: 03/07/2023
1 starAnne M
Date: 03/07/2023
STAY AWAY FROM THE NIGHTMARE THAT IS COMMON ENERGY!Their billing practices are predatory and I am paying more than double what I paid with Central ******. I live alone in a small house and am sometimes paying $700 a month. I had to close my bank account to stop them from taking very large unauthorized payments out automatically. I cancelled the service four months ago but they continue taking money out for "back payments." I have never missed a payment.They can not or will not tell me how many "back payments" I will be billed for. Some of their representatives say they do not know. Some say "this is the last payment." Others say they will figure out how many more payments might be added but no one has ever given me an answer.I have filed a case with the ****** of ******** Services in the ************** ********** of ****** Services. I have taken money out of my retirement account to cover these costs. I don't know how they get away with this.Common Energy LLC
Date: 03/15/2023
Hi ****,
We can confirm that we have been in touch with you regarding your concerns and are happy to provide further information and work with you to find a resolution. Unfortunately, your utility has experienced major delays and had not billed customers for months. These delays have inconvenienced subscribers and resulted in delays for programs like ours who rely on the information they provide. We have taken care to ensure that each of our customers remain informed and up-to-date on Common Energys plan to resolve this delay.
We again apologize for the inconvenience associated with your utilitys delays and are happy to work with you and the ****** of ******** Services to develop a resolution.Review fromCharles B
Date: 03/02/2023
5 starsCharles B
Date: 03/02/2023
Thanks to ****************** for clearly explaining the billing issues between Central ****** and Common Energy. Great job.******************Common Energy LLC
Date: 03/14/2023
Thank you for your feedback, *******.
We appreciate you reaching out to us for clarification and are happy that we were able to address your concerns. Our representatives work to ensure that all of our subscribers have an excellent experience with Common Energy. Please continue to reach out with any questions you have, we are always happy to help!
Review fromMarlana L
Date: 03/01/2023
5 starsMarlana L
Date: 03/01/2023
Thank you ****************** for answering my endless questions. I now have a greater understanding of both my green energy bill and my utility bill.Common Energy LLC
Date: 05/09/2024
We're happy to hear that, ******. Thanks for supporting the generation of solar energy and new solar farms in your state with Common Energy!Common Energy LLC
Date: 05/09/2024
Oops we're sorry, *******!Review fromArianna L
Date: 02/10/2023
4 starsArianna L
Date: 02/10/2023
Thank you ******* from Common Energy for talking with him and explaining how things work! Very nice and helpful!Common Energy LLC
Date: 05/20/2024
Hi *******! Were glad to hear that ******* was able to help you. Thanks for supporting the generation of solar energy and new solar farms in your state with Common Energy.Review fromLaDonna C
Date: 02/08/2023
1 starLaDonna C
Date: 02/08/2023
Sales girl showed and talked me into it. Asked for a credit card and said they wouldn't charge it, it was just another form of ID. I called to cancel it and that happened ok. But then I still had to pay the bill. I told them I would pay in two payments, the second payment when I got paid again. They took all the payments out of my checking account without my permission and left me with $13 to last a week. I'm 66 and I take care of my disabled sister. We are on fixed incomes but they didn't care so long as they got their money. Big rip offCommon Energy LLC
Date: 03/14/2023
Hi *******,
Thank you for bringing this to our attention. We are sorry to hear of your less-than-satisfactory sign up experience and regret that the program was not properly explained to you. Common Energy partners with your utility provider to connect you to local, clean energy and offer monthly savings. While you do receive a separate invoice for the solar portion of your bill, Common Energy ensures the amount being collected costs you less than it would paying one bill to your utility.
We can confirm that your account has been canceled and you will not receive charges for service after the 90-day cancellation period. We are highly sensitive to your budgeting concerns and are happy to work with you to find a resolution. Please reach out to our team at ************** to discuss the situation further.Review fromGregory A
Date: 01/18/2023
5 starsGregory A
Date: 01/18/2023
Thanks to David for walking me through the complexities of billing from Common Energy and Central Hudson. At this moment, I'm satisfied with the answers I have been provided.Common Energy LLC
Date: 01/25/2023
Thank you for your kind words and feedback. We pride ourselves on our service and are happy to hear that we were able to answer all of your questions. Please don't hesitate to reach out in the future if any additional questions arise. We look forward to continuing to work together to support clean energy.Review fromAnna J J
Date: 01/10/2023
5 starsAnna J J
Date: 01/10/2023
I have been a customer of ********************** for approximately 2 years. When I first signed up it was a bit of a nightmare but not because of Common Energy. It was a Central ****** issue. I live in ************ ** and there is now an investigation into Central ****** because of their billing practices and lack thereof. They, CH, were not sending the information to Common Energy for months that is why billing was always months behind. Now that I linked my accounts and allow Common Energy to pay Central ****** my hopes are high that all of the billing issues will resolve. I have never had a problem with Common Energy responding to me in a timely manner. If I have a question they have always responded either with a phone call or an email. They are also hoping that Central ****** gets the information to them so they can bill ** properly. I have always gotten a credit from them and the credit is obviously based on usage.All in all I am happy with Common Energy and will stick with them. I am not a tree hugger but I believe we should support alternative energies, so we have choices going forward!Common Energy LLC
Date: 01/17/2023
Thank you for your kind words and patience as we work with your utility. We appreciate your support in promoting clean energy and are very happy to be working with you!
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