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Business Profile

Retail Shoes

Stride Rite

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Stride Rite's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stride Rite has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stride Rite

      29 W 56th St New York, NY 10019-3986

    • Stride Rite

      4161 Towne Center Dr Louisville, KY 40241-4146

    • Stride Rite

      27001 US Highway 19 N Ste 1011 Clearwater, FL 33761-3406

    • Stride Rite

      5349 Kings Plz Brooklyn, NY 11234-5220

    • Stride Rite

      1730 E. Jericho Tpke. Huntington, NY 11743-5760

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never subscribed to email marketing but I get 4-8 emails every day. I went through their unsubscribe link on their website which goes to a nonfunctioning page. I do not have an account with them so I never requested emails from them. Emailing them directly or through their website asking to be removed from their email distribution has failed and no one has replied and I still receive emails constantly with no way to have them stop

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase 3/24/25 I purchased a pair of shoes and paid $54.27. The system during checkout used my old address on file and I changed it to my current one but only my billing address changed. I realized immediately of the error and emailed them, I received a response by AI in which they said they could not change the address. I did not call customer service since it was after business hours, I called the following morning and was told the same thing that theyre unable to change the shipping address. I feel that as a business they should care about their customer service, it seems like a minuscule change, especially if I contacted them immediately. I have never had such poor customer service with any other company for example *******. As a military family I am very disappointed that they could not chnage the delivery address for us. The representative advised me to return the shoes, I can not return shoes I cant even pick up if Im in a different state. I do not recommend anyone to shop online through them. A simple error could cost you because this company does not care about their customers. The product isnt even arriving till 8-12 business days.

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 11 days ago. The delivery expectation was 8-10 days. My order hasn't even shipped out yet. I contacted the business last week and they assured the order would be shipped out within 24 hours, that didn't happen. I contacted them again today, and got the same response. I requested cancellation and refund as my grandkids need the shoes now, not in 2 months, and they refused.

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a pair of Stride Rite shoes online through the Stride Rite website. Little did i know that I was actually buying shoes from someplace called Vida Shoes International. After looking into why my package had not even shipped, days after I placed my order, I came across this information. This was the first time I have ever ever bought Stride Rite shoes online and it will be my last. I believe that if customers are buying ********************** through a brand website, yet the well established "good name" of that brand no longer applies because that brand is actually now another company that is deception. Vida Shoes should be required, by law, to visibly have their name plastered all over Stride Rite's website so that customers are well informed about who they are doing business with.Requested a refund as I was completely unaware I was doing business with an entity named Vida Shoes International. Package has not even shipped almost a week later so this request could be done but is being ignored by Vida Shoes International. Vida Shoes only responed telling me that they do not know when the package will even ship, although they had the nerve to chage my credit card days ago.

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chaco sandals did not honor their warranty. I contacted them and provided the documentation but they have refused to honor their warranty.

      Customer Answer

      Date: 02/08/2025

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:12/09/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Notified over 3 weeks ago to remove my email address from their subscriptions list. I had never signed up for their emails and to date I am receiving approx. 4-5 emails per 24 hour period. CAN-SPAM act obviously doesn't seem to apply to Wolverine (the company that has Cat Footwear on it's webpage as one of its products). I have requested directly and again it goes unanswered. I have no choice now but to issue a complaint via BBB as well as sending the same information to the *** in the hope that it stops.

      Customer Answer

      Date: 01/03/2025

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      **** ********

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The shoes do not fit and the business is refusing to allow a return. I would like a refund, please.

      Customer Answer

      Date: 01/03/2025

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested on numerous occasions for my email to be removed from subscription. I have not been able to reach the business by email (at least a dozen times, no response, nor have they removed my email from their list), phone (nobody answers, can't leave a message), and there is no physical address to send correspondence to. I have literally been attempting to get off of this list for over a year; that's all I actually want. I even got online and tried to do the chat feature and the feedback feature; neither of which pop up for use. Please help, and thanks so much!

      Customer Answer

      Date: 06/29/2024

      Better Business Bureau:

      At this time, I have not been contacted by Wolverine / Stride Rite regarding complaint ID ********.

      I have received about 10 emails in the last week advertising, but nothing regarding the complaint. 


      Sincerely,

      *******************************


    • Initial Complaint

      Date:05/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a single purchase at merrell.com on May 17. I did not create a user account (checked out as guest). I started receiving marketing emails immediately. I followed the unsubscribe instructions in the email 5+ separate times. I continued to receive 1-3 marketing emails EVERY DAY. On May 23 I contacted the company's privacy team via the email address in their privacy policy. I have not received a response. I continue to receive 1-3 marketing emails per day from *******.

    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Chaco sandals are defective, violate California and Federal implied warranty of merchant ability and fitness for a particular purpose and injured my feet. I have pictures of the injuries. ***** denied replacing my sandals and compensating me in any manner for medical treatment.

      Customer Answer

      Date: 06/16/2024

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      *****************************

    Stride Rite is NOT a BBB Accredited Business.

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