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Business Profile

Retail Shoes

Stride Rite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Stride Rite's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stride Rite has 18 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past year and a half I have been trying to get Stride Rite to stop sending text messages to my cell phone. This may seem trivial, but I receive two to three txt messages a day. EVERY DAY. These are promotional and sales txt's. I and my husband have contacted Stride Rite no less than a dozen times. We have logged in to their website and requested that these cease. We have called their customer service reps and requested that they stop. We have been assured that they would cease. This is to no avail. I still receive them everyday! This is a very bad business practice. Most text and email promotions from other companies have a "opt out" button to stop receiving messages. Not Stride Rite. There is no opt out in any form or fashion. Again a bad business practice. We warn others in our community to never ask for Stride Rite text promotions. Help!Note: to our knowledge this is not an individual store but come from corporate marketing.

      Customer Answer

      Date: 01/17/2023

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.



      Thank you for the update. No I have not heard from Stride Rite and continue to receive unwanted text messages from them multiple times daily. 

      Your help is greatly appreciated 

      ***** ****** 



    • Initial Complaint

      Date:11/30/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 16th I purchased a gift from this company which I paid for in full. As of today, I still have not received the item I paid for, so I reached out to the company inquiring about the item on 11/23 and received a response on 11/25 including a package sitting on someones porch that is NOT my location. That same day I responded to the company notifying them that I had no front porch and did not recognize anything from the photo provided, but they never responded. I have now attempted to email the company every day since then for a week and they still ignore all correspondence attempts I make. At this point I am looking to make a formal complaint against the company for lack of customer service, and theft of funds. If the item I purchased was truly delivered to a wrong address, I should not be penalized.

      Customer Answer

      Date: 12/24/2022

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/18/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got an ad on my ******** feed at around 7:30-7:45 AM this morning for a boot with a listed sale price of $52. When I clicked through the ad to go make the purchase, the price was then $77.99. I contacted Sperry via chat and the agent said there was nothing he could do and that the promos switched over when they opened (8 AM). I went back to my ******** feed and it was there still. I also looked on my wife's feed and it was there as well. This is a classic case of bait and switch - which could be completely unintentional on their part and just a case of their marketing people not knowing how to place/******** - but it still is happening.

      Customer Answer

      Date: 12/12/2022

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is my first time purchasing from Stride Rite website. As I was not sure about the size of the shoes my daughter wears( she is toddler and it is very hard to measure the size), I asked online representative if the items I was going to purchase can be returned, due to the uncertainty of the size. The online representative told me yes and I went ahead bought 6 pair of shoes, $19.95/pair, in 3 different styles, each in 2 different sizes. When I received the shoes and went online to initiate a return label, the website says any items under $19.95 cannot be returned. The online representative did not inform me this, or I would not purchase 6 pairs of shoes! I called customer service and they told me to go to online website and see the return policy, refused it is their fault and even hung up on me! Now I am stuck with 6 pair of shoes due to the incorrect information I was give when I made the purchase. I feel I was lied to and it is a scam seller. I am very very disappointed and it is not how customer should be treated!

      Customer Answer

      Date: 12/05/2022

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought boots they were destroyed in shipping from the way they were packaged contacted the business they want to charge me to return the boots and take time from work plus my gas to drive them to fed ex or pay for ***** to do a pickup I have ********** in they way they were packaged and shouldn't have to be inconvenienced or spend and lose money to fix an issue they created

      Customer Answer

      Date: 11/21/2022

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order on September 19 and still have not received the order despite my credit card being billed. I have now emailed customer service 3 separate times and have called twice with no solution or clear answer from them. The customer service reps are extremely disrespectful and rude. They refuse to address the fact that **** tracking says they are still awaiting the item and keep telling me itll come instead of offering a refund or another pair of shoes being sent out. Today is October 5th and I still have not received the product. I called to ask to talk to a supervisor this time and they told me they were in a meeting and would call me back, but they never took my phone number. It is impossible to get a hold of a competent human being to address my issue.

    Stride Rite is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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