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Business Profile

Retail Shoes

Stride Rite

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Stride Rite's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stride Rite has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stride Rite

      29 W 56th St New York, NY 10019-3986

    • Stride Rite

      4161 Towne Center Dr Louisville, KY 40241-4146

    • Stride Rite

      27001 US Highway 19 N Ste 1011 Clearwater, FL 33761-3406

    • Stride Rite

      5349 Kings Plz Brooklyn, NY 11234-5220

    • Stride Rite

      1730 E. Jericho Tpke. Huntington, NY 11743-5760

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a pair of Wolverine boots that need to be repaired or replaced under the warranty. At time of purchase it was advertised as limited lifetime warranty. The boot has separated at the stitching which is a workmanship defect. The bolts have only been work in the wintertime to clear snow (less than 10 times at 2 hours each year) each year. The boots are in brand new condition other than the defect issue.

    • Initial Complaint

      Date:12/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned part of an order of Sperry shoes in mid-November. Order #: ************ The package was received by them on November 28th. I received an email thereafter informing me my return would be processed within 7 days. At 8 days I did a chat with their customer service who told me it would be another day, and that he would forward my concerns to billing. The following day I called. After waiting on hold for 48 minutes, I was told that it would be one more day to process. Three more days have passed and I still have not received my refund. I am pretty tired of this company moving the goal post to avoid giving me my refund. To make matters worse, I ordered 7 other pairs of shoes from them, which I kept. This is how this abhorrently run company treats its customers, which is truly pathetic. Process the refund and stop lying to your customers.

    • Initial Complaint

      Date:11/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 18 I placed an order for two kids boots, order *********** for the total of $60.60. I received the order on October 24. Since their website size chart is inaccurate boots came too big and I submitted a return request. Both boots I ordered were returned to Stride Rite on October 30. Today is November 28 and I still have not received the refund! On their website it says that it takes 2-3 weeks for your return to be delivered and processed. It has been a month and I haven't heard anything yet, neither got the money back!Return label with the tracking info is attached for the prove of delivery date.

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pair of sneakers on 7/24/23, one for $56.00, the other $37.46, plus tax. As partial payment for this purchase I used $25 in loyalty rewards, this was not a coupon or anything that wouldve been prorated between items. The company cancelled delivery of the 2nd pair (and never notified me by the way). They then refunded only $28.71, although they shouldve refunded $37.46 plus tax which I believe is $3.09. *** reached out to them via their online contact form twice but no one responds. The last time was August 10th. I want a refund for the rest of whats owed to me, which should be $11.84.

      Customer Answer

      Date: 09/14/2023

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have advertised prices on Amazon based on size and color. When I selected the item at $33.78, it changed to $37.09 in my cart. $4 isn't a big deal but this is theft by deception and not ok. We have only put our three children in Stride Rites and never seen or expected this business practice.

      Customer Answer

      Date: 07/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/25/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********** this order delayed and was not delivered as promised with ***** call customer service and ****** was very rude and have me on hold for 18 minutes call back from another phone spoke to **** and I explain what happened she say she will get supervisor hangup on me very rude no one care I need some one from corporate office to contact me claim that website not accurate on delivery so I have to pay additional $15 total $185.50 for bad service 5/25/2023 at 1 pm and was not delivered no one will help bad customer service i demand this complaint to stay on there file and need call from corporate office.

    • Initial Complaint

      Date:05/15/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased new sandals (originally $22) from StrideRite for and used rewards points (given by stride rite) to reduce the total cost to $17.94. These sandals were not on sale, but listed as new. Stride rite advertised on its site in multiple places that they offer free shipping and returns for loyalty members, which I am. Stride Rite also has a Final Sale policy, wherein Final Sale products cannot be returned if the product is under $20. However, this was not posted (or provided to me) prior to placing my order. Since the original shoe price was $22 prior to the use of a rewards discount, it was listed as a new product on stride rite.com, and there was a clear statement on the striderite.com website that rewards members have free returns, a reasonable consumer would believe these sandals could be returned. Upon receipt of the sandals, they were found to be too small. I placed two calls to stride rite customer service and was told the ********************** were final sale because the purchase price was under $20, due to the use of the rewards points. Stride Rites return policy, loyalty policy, and Final Sale policy do not state that the use of rewards points will make an order ineligible for return, if the total purchase price is reduced to $20 or less.

      Customer Answer

      Date: 06/10/2023

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      *****************

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of rainbow Chacos and received non-matching set.I have called and attempted to contact customer service many times but have been unsuccessfully in a reaching a response much less a resolution for my issue.

      Customer Answer

      Date: 05/05/2023

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      *****************

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To the Better Business Bureau,I need your help resolving a price dispute I'm having with Stride Rite. This is the first time I've had a problem like this with their company. I ordered 5 pairs of shoes during the Black Friday sale on 11/24/2022. Stride Rite advertised on their main page that they were offering a "Flash Sale" with shoes priced at $*****. From the dropdown menu, I selected shoes that were part of the Flash Sale. Underneath the pictures of the shoes there was the original price scratched out and the sale price in bright red type "*****." The individual pages for the shoes also had the original price and right below it said, "Flash Sale! All Clearance styles $*****." When I looked at my cart, the original prices were there. I was confused. I tried calling their customer service line, but it was closed due to the holiday. I sent a message through their chat feature. I was notified that it was outside of their normal business hours. I decided to go forward with the purchase. I believed that Stride Rite would help me sort out the problem when they were back in the office.I sent emails on 12/7/2022 and 12/20/2022. I called on 1/25/2023 and 1/30/2023. The call at the end of ******* was the first time I was able to interact with a real person. He told me to email screenshots from the shoes I ordered because their computers didn't retain the information from that sale. I sent him what I had. This was their response, "Unfortunately, these items aren't on sale. I can provide you with 30% off on your full order. Please let me know if you want to receive it."We exchanged a few more emails. His response didn't change. I hadn't allowed my kids to wear the shoes yet. I offered to send the shoes back. He didn't respond again until 2/28/2023, almost a month later. By that point I had taken the absence of a response as his answer, so I let my kids wear the shoes. I paid. $252, but it should have been $74.75, which is a difference of $177.25. Please help.Thanks,***

      Customer Answer

      Date: 05/01/2023

      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed an online claim for warranty for my shoes twice in the past 6 months.NO REPLY after the website states the warranty was processed to replace the shoes.They charge upwards of 100 dollars for shoes and have a warranty.... so follow up... send a replacement!

    Stride Rite is NOT a BBB Accredited Business.

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