We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sales Promotion Services

Aisle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Promotion Services.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for several offers from Aisle for reimbursement:1. *******- buy 2, get reimbursed for one ($17.98). I submitted my receipt on 1/5/25 and received a text stating that it was approved and I'd receive reimbursement within 48-72hrs. I did not receive anything.2. Sweet Nothings- buy 2, get reimbursed for the cost of one ($5.97). I submitted my receipt on 1/5/25 and received a text stating that it was approved and I'd receive reimbursement within 48-72hrs. I did not receive anything.3. Buy Fungies and get reimbursed 50% of product price ($9.97). I submitted my receipt on 1/7/25 and did not receive a message back. After days had passed, I sent them an email (1/7/25) and text messages 1/9/25, 1/10/25, 1/16/25) for support and did not receive a response or reimbursement. I am owed $33.92.

    Customer Answer

    Date: 02/13/2025

    Better Business Bureau:

    At this time, I have not been contacted by Aisle regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 29, 2024 I sent Aisle a receipt for their Pop and Bottle campaign at ******* that stated to buy 1 product and submit receipt for reimbursement. On October 1, 2024 they messaged back that the receipt was approved and $2.98 would be reimbursed within ***** hours. It has now been nearly two months and Aisle has completely stopped responding to me. They refuse to answer texts or emails and seem to have blocked me from signing up for any new offers. I have not gotten any reimbursement nor have I gotten any contact from their non-existent customer service. I had been using their service for a long time prior to this without any issues so I am not sure what caused them to block me and decide not to reimburse me.

    Customer Answer

    Date: 12/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Aisle regarding complaint ID ********.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been banned from Aisle and don't know why. I see on social media (******* ********) that this is an issue many people have had. The only thing I can think of that happened is my sister also has an aisle account and we might've mixed up receipts (like I used hers receipt instead of mine). Is there any way I could get another chance? I will be more diligent about not making mistakes again. I have really loved using Aisle and trying new products.

    Customer Answer

    Date: 12/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Aisle regarding complaint ID ********.

    Sincerely,

    **** *

  • Initial Complaint

    Date:11/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for 2 aisle offers which promised a full rebate for the products purchased. I bought each product and sent the receipts on 10/31/24. After I sent them, I got the message "Sorry, you've already redeemed with an email associated with this account." I sent a message for support but got no replies. I sent multiple messages but no response whatsoever. It's dishonest of a company to offer customers a free rebate for buying a product but tell them they're not eligible until after they've purchased the item.

    Customer Answer

    Date: 12/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Aisle regarding complaint ID ********.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been waiting on a response from *************************************** submitting follow up requests periodically for months. I havent heard back or heard a response

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I participated in one of Aisle's promotions for venmo reimbursement for reimbursement for buying Flings. The venmo is supposed to be sent within 48 hours. It's been weeks and no venmo. I have emailed support numerous times as well as texted support as they request to do without any help.

    Business Response

    Date: 11/11/2024

    Hi there, 

    We do not have any record of ************ being signed up for a Flings campaign. Please sign up for the campaign through the Aisle Offers page and submit your receipt!

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 19 I purchased two ******** *********** to take advantage of the Aisle 'Buy one, get one free' to be reimbursed to my ****** acct within ***** hours. I submitted receipt to Aisle the same day. On 10/21 I received a cryptic message from them saying you had to buy two. I pointed out there were two on the receipt. Today, they came back saying I purchased them on sale, and they are not eligible for the offer. I was not able to locate where it says that (screenshot attached). Additionally, I know others who purchased at the same price, the same store etc - were reimbursed with no issue. If they have it somewhere in fine print - which I cannot even locate - then this is a bait and switch. I have used them several time , and no offer has ever said it had to be purchased at 'full price' .Will also be sharing with the brand.

    Business Response

    Date: 10/22/2024

    Dear customer, 

    You can expect payment in ***** hrs. Apologies for the inconvenience. 

    Customer Answer

    Date: 10/23/2024

    I received the payment - thank you.

    however- i am now unable to activate any offer on the platform. Every activation results in message we are unable to sign you up at this time. Others do not have such issues - so unsure whether ive been blocked for having complained?

    Would like this to be addressed as well.

    TIA!

    Sincerely,

    ***** ********



     


    Customer Answer

    Date: 10/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    As mentioned in my response, I accepted business response. HOWEVER, while they reimbursed me for my purchase, they also seem to have blocked my account since I am unable to activate any offer on their platform.
    Thank you!



    Sincerely,

    ***** ********




     

    Business Response

    Date: 11/11/2024

    This user has been paid for the promotion.

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 1, 2024, I purchased four products costing $23.96 that AISLE advertised as providing a reimbursement after submitting proof via receipt through text message. I followed these instructions and AISLE approved the receipts and communicated that I "will be reimbursed within ***** hrs." The nature of the dispute is that I have not received the promised reimbursement as advertised. I have requested support via text and have gotten no response.

    Business Response

    Date: 10/07/2024

    Hi ******* 
    We are so sorry for the inconvenience here. You will receive the $23.96 to your Venmo account and your Aisle account will be reinstated. Please do not hesitate to reach out to [email protected] with any questions. 

  • Initial Complaint

    Date:09/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recently received targeted ads on my social media accounts for ********************** rebate offers. The offers asked for my number which I provided. I then received a text message with the offer details and a request for a receipt. I completed the offers by purchasing the advertised products and submitting a photo of my receipt. I was reimbursed almost immediately. Enjoying using these initial offers, I completed several more offers by visiting ***************************************************************************************. One morning, I opened the aisle website to look for new offers after receiving a text that new offers had been posted. I could see the offers, but to access them, I had to put in my phone number. When I entered my number, the screen went white, and I no longer had access to the website. I tried the same thing on my phone and my iPad, and the screen went white again. I cleared my cache and tried once again, to no avail. This makes it evident that my number is what is being targeted. I have contacted the aisle support email as well as texted "support" to the rebate number asking for clarification on this issue since it appears I have been blocked. I have yet to receive a response from a service representative. I would greatly appreciate the help of the BBB in making contact with Aisle to solve this issue since I am unable to find a phone number or other contact information for the company. The attached screenshot shows the website after entering my number.

    Business Response

    Date: 09/16/2024

    Hi there, 

     

    We do not have any emails from ************************************ or any blocks/issues with the phone number ************... if the customer could please reach out to ************************************ with their information, I can help troubleshoot! 

    Customer Answer

    Date: 09/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:07/24/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At an in-store promotional display for Pop Chips at my local supermarket, there was a company representative at the table promoting a buy-one, get-one free promotion, with full price to be paid for the item at the store, and a reimbursement of the price of a bag(s) to be issued via Venmo upon scanning a ** code and submitting, via text, a photo of the receipt. I very specifically and clearly asked the representative if there was a limit on the number of BOGO offers I could redeem, and was told that it was for any quantity. I purchased four bags, with the expectation of receiving reimbursement for two. It was after scanning the ** code that I learned that the company servicing the promotion was Aisle (*************). I submitted the receipt photos and the next day received reimbursement for one bag. I replied both via text and email that their representative had said that the offer was for an unlimited number of BOGO offers, and that they need to fulfill the promise that their in-store rep had made. The reply that I received a few days later was blunt - "Hi there- the promotion is valid for one free bag". That's the whole message. The same day I received a similar reply to the text message I had sent four days earlier. I replied to both stating that they needed do the right thing and fulfill the promises made by their own representative, but have received no further reply.

    Business Response

    Date: 07/24/2024

    Hi there- we will process the additional funds tonight. Thanks!

    Customer Answer

    Date: 07/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. However, it should not have taken numerous attempts at communication from me, and filing this complaint with the BBB, in order fort them to have fulfilled the promise made by their representative. 

    Sincerely,

    ***************



     

Aisle is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.