Complaints

This profile includes complaints for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clear

  65 E 55th St Fl 17 New York, NY 10022-3414

• 

  Clear

  85 10th Ave Fl 9 New York, NY 10011-4768

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my sister were flying to Maui and as we were standing in line a man approached us and said he was with *** and to follow him to another kiosk and he could get us through the security line faster. We followed him to a kiosk within eye shot of the *** check point,where he then had us fill in on a computer are information. He took our photo and maybe scanned our fingerprints. I was never told who he was or that it was some membership company. I thought it was a new way of checking travelers. He sent us through a shorter line and when we got to the *** agent scanner person in the short line asked what were we doing in the shorter line. We said we were told by a *** agent to get in the short line. I was charged $199 on my credit card the next month. I don't know how he got my CC info. I feel they were preying on elderly women. My sister and I are both in our seventies. I contacted my credit card ** and disputed the charge. I didn't sign up for this.

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clear attempted to charge my credit card $159.00 for membership. I never completed setting up my free clear account and it was never active.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to enroll with CLEAR to get through the airport security screening easier and I enrolled myself and my wife. I paid for CLEAR + for both of us thinking I would get some notification to add our TSA information. We got nothing and when I log into the app it asks me to pay for CLEAR+ , so I got on the app to communicate with them and I waited for over an hour and nothing so I contacted them by phone and got the option for a return call on April 29, 2025, well its May 1st and still nothing. This is totally unacceptable!!!

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in *** on April 8, 2025 when I was approached by an employee of CLEAR and essentially coerced into signing up for a free trial of CLEAR. The employee asked me and my partner if we had US passports and when we answered yes, he forced us over to the CLEAR kiosk where he quickly started to sign us up for CLEAR without providing us with any information on what the service was or what it might cost. As he was signing us up, we were both quite confused as we werent sure what CLEAR was, and when we got to the credit card information screen of the sign up, I became suspicious and told him I didnt want to sign up anymore if I had to pay or risk being charged. He assured us that we would NOT be charged a single cent UNTIL we confirmed our subscription with CLEAR via email in 2 weeks after the day of signing up. He also forced us to sign up for the trial with an extra family member, saying that it was required for us to proceed. He reassured me over and over that we would not be charged without our explicit authorization and even lied to us to say that if we cancel early, we would be charged an early cancellation fee, which I am now thinking was a complete lie. A couple days after returning from our 10 day trip, I was charged $318, which was a complete surprise. I am extremely disappointed in CLEARs breach of business ethics and the fact that it was in such close proximity to the *** left me with a very sour taste in my mouth as I would expect only the most ethical and screened business to be able to operate near the ***. I would like my money back in full and I would like to just file ths formal complaint of that employee to be escalated to his management, though I cant remember his name.

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Clear regarding complaint ID ********.
  
  Sincerely,
  
  *** *****
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CLEAR refuses to verify my LinkedIn profile, despite me providing every single form of verification they've requested several times. I opened multiple support tickets, which they immediately closed with no solution. I waited an eternity on hold and spoke to a rep, who also offered no solution. I was told I'd receive a call back from a supervisor, but no one ever bothered to call me.The only reason they can manage to provide for refusing to verify me is that they don't like my cell phone provider - that my cell provider isn't "trusted" or "legitimate." My cell phone provider is Visible by *******. According to a ****** search that took me precisely 2 seconds and cost nothing to perform, ******* is the largest cell carrier in the **, with 146 million subscribers, and a 37% market share. There is no word other than asinine to describe how totally ridiculous it is that this absolute joke of a company called CLEAR doesn't think that the largest cell provider in the ************* is good enough for them.CLEAR, if they even bother to respond, will come back and say that Visible by ******* is a "pre-paid" service, and therefore not trustworthy. Their understanding of what that term means is deeply rooted in the previous century. Visible is not providing burner phones with pre-paid minutes. I have a registered account, in my name, with my credit card on file, paid automatically every month just like any other cell service. I have had the same cell phone number for 20 years. I provided every other single form of identification they've requested. The incompetence they've displayed is truly unprecedented.All I want is them to do their one job, and verify my LinkedIn profile so it's as visible as possible to potential employers. CLEAR is literally hurting my chances at bettering my life, purely out of idiocy and what seems like pure spite that I dared ask them to correct the problem. Pathetic.The Visible site in case there's any doubt: ***************

  Customer Answer

  Date: 05/17/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Clear regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried Clear for a trial basis and realized it was worthless to me. It wasnt available at airports where I traveled frequently, and the one time I used it at the **************, their line was as long as the regular TSA line. I canceled, but somehow they keep trying to charge my credit card every two weeks $199. When I contacted to complain, they said they only had record of my canceled account. If so, then why are charges continually being tried on my credit card? I just want them to stop and to never contact me again. Previously they asked for the credit card number, but with Apple Card security, they changed the number and I dont have access to it. ***** also refuses to share it. What has to happen to make them stop?! ******** company all around.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearme continues to charge me day after day, week after week for an unwanted service.Clearme needs to stop taking advantage of unexpected people. Stop Clearme, shut them down.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never saw this companys name before a 3$318 charge appeared on my account:. This is complete fraud!

  Customer Answer

  Date: 05/10/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Clear has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the airport and was convinced that using the clear would get me in the line faster. It did not get me in theline faster. It actually took longer and I already have been scammed by you guys in 2016 so I knew immediately to cancel my subscription. I still got charged $200 so you didnt cancel my subscription and Ive been hung up on eight times now and canceled chats four times afterbeing told on the phone verbally Word for Word that the money was processed into my account and was in my account already it was not processed. $200 plus overdraft fee and now I have five business days so eight days of overdraft fees that will accumulate after being told its back on my card of up to $400. I was lied to and now every single *** says an auto response and then ends the chat and I cant get a supervisor on the phone. This company has been scamming consumers for 9+ years and they refuse to even comment on the $400+ overdraft fees and think my bank will take those off which we all know they wont. I cant believe this business model and customer service and the fact that they lied and said its back on my account. And I was also told my subscription was canceled but then the next *** said it was not. This company is a scam.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a sales representative at the airport offering a trial membership for clear, I signed up and then when I tried to cancel the website couldnt pull up my account, so I figured the account was never established then I saw a charge on my credit card so I disputed the charge. My credit card company came back with a response that I was responsible for not having cancelled in time. Ive tried accessing the account but when I go in the website it says Im a free customer. Ive tried to find a phone number and I am unable to find a customer service representative to help locate paying account