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Business Profile

Security Consultant

Clear

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Consultant.

Complaints

This profile includes complaints for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Clear has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Clear

      65 E 55th St Fl 17 New York, NY 10022-3414

    • Clear

      85 10th Ave Fl 9 New York, NY 10011-4768

    Customer Complaints Summary

    • 359 total complaints in the last 3 years.
    • 132 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, March 19th, I had a business trip to *******. One of your associates presented himself as a *** employee and offered a free membership. My debit card was fraudulent charged for $199. The first day (3/19) my account was charged $0, but the second day (3/20) my account was charged $199. ******* stated that the company put a reoccurring charge on my account.

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/4/35, I received an alert from my bank of possible suspicious activity on my debit card. The bank put a temporary hold on my card while they contacted me. I immediately requested a refund from Clear which they stated that it would be done that day. When I contacted the bank, they released the card so that they could process the transaction and wait for the refund that they had shown was in process. Well because there was a hold on the card when the refund initiated, the refund was declined. The bank stated to contact Clear and notify them that the refund was declined so they could process it again. It is now 3/18/25 and still no resolution and have contacted Clear four times now and I get the same response "check back in ***** hours". What a ***** ** **** They can easily look at their transactions and see that the refund never processed fully, but they sure as heck took the money quickly. They say that they'll connect with leadership but apparently they have been quite inadequate to handle any issues. What a joke!

      Customer Answer

      Date: 04/12/2025

      Better Business Bureau:

      At this time, I have not been contacted by Clear as they repeatedly said they would do, regarding complaint ID ********.  In need of some guidance, I contacted my bank again to see what options I had, if any.  They ended up attempting to contact CLEAR to see if they could contact someone that could actually assist and not make false promises.  My bank spent 45 minutes attempting and they were finally able to speak with someone who was actually able to assist.  Banks usually dont assist like this but its sad that my bank had to navigate their poor customer service.  Luckily, I was finally given my refund due to my banks assistance.  The issue is now resolved.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my dissatisfaction with the service I experienced with Clear on January 20th at **************. In all the other airports that I passed through, I could use manual verification process while my driver license was under *********** only have the paper version of driver license. However, on January 20th, I was told by the agent at *** after queuing for 30 minutes that they could not do manual verification. I talked to the online agent, who told me that I am correct and I should persuade the airport Clear agent that they are wrong. However, the online agent did nothing to communicate with the airport agent to let me use the manual verification process. I ended up requeued for the regular line. This has created a lot of confusion and nearly caused me to miss my flight, and this inconsistency led to unnecessary stress and disrupted my travel ******** a paying member of Clear Plus, I am deeply disappointed by this experience. I expect a reliable and consistent service, and this experience undermined my confidence in your company. Due to the poor service I received, I request the supervisor to review this incident and consider a partial refund of my membership fee.

      Customer Answer

      Date: 03/31/2025

      Better Business Bureau:

      At this time, I have not been contacted by Clear regarding complaint ID ********. It has been deeply disappointing that Clear has ignored this subpar customer service event and refused to make things right

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Clear in the airport in June 2023. Despite the employee not informing me that the credit card on file would be charged annually, I still called in June 2024 to cancel the annual service. Despite canceling the service, Clear still charged my credit card the annual fee of $189 in June 2024. Since canceling Clear in June 2024 I have not used the service, despite traveling many times. I have been emailing and calling Clear to have them reimburse the charge and they will not. At this point not only have I been scammed out of $189, but I also feel they will continue charging my credit card for years to come.

    • Initial Complaint

      Date:02/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a complaint against Clearme.com (Clear) for unfair and deceptive business practices that is identical in every respect to another recent complaint filed with the BBB. In our case, my wife and I were approached at ***************** on February 6, 2025, with an offer to use Clear's services to skip the long security lines. We were told the company was running a promotional campaign and therefore the offer was free. According to the Clear representative who approached us, the company only needed my credit card on file for "verification." At no point did they indicate in any way that we would be enrolled in a subscription-based service that would charge us an annual fee. A few minutes ago, I saw these two pending charges from Clear, each for $199.00, on my Citi Diamond Preferred Card, and wish to dispute them and to file a claim against this company. About 30 minutes ago, I also disputed these charges with Citi and await their results. If these charges ultimately are posted to my account, I am seeking a full refund as well as filing a formal complaint against Clear.

      Customer Answer

      Date: 03/17/2025

      Better Business Bureau:

      At this time, I have not been contacted by Clear regarding complaint ID ********.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/11/2025, I enrolled in a CLEAR membership for $199 as part of a promotion that offered a $75 **** voucher. On the next day, CLEAR canceled my membership without notifying me. Upon reviewing my refund, I noticed that instead of receiving the full $199 back, CLEAR only refunded $124, deducting $75 for the **** voucher.When I contacted CLEAR, they stated that the **** voucher "will" be processed and "will" be sent later, meaning I had not yet received it at the time of the refund. I specifically requested Clear not to process the voucher and provide me full $199 refund, Clear refused. Reasons I Disagree with CLEARs Refund Policy:1. I never received the **** voucher at the time of cancellation or refund. CLEAR acknowledged that it had not yet been sent.2. I never used or consumed the $75 **** voucher, so I should not be charged for it.3. My membership was canceled, making me ineligible for the promotion. I should receive a full refund of $199 and not receive the voucher at all.4. This practice effectively forces consumers to pay $75 for an **** voucher they did not request or agree to purchase separately.Requested Resolution:A full refund of my $199 membership fee.

      Customer Answer

      Date: 02/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** ****



       

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 12, 2024, my credit card was charge for $199 without my permission.I have an Clear account, last used on 2023. Two years later, I was charger for 1 year membership. Once I noticed, I tried to deleted my credit card info. But there's no way to do it.I don't think that's safe; and the company should not have the ability to charge.

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the clear services once and I requested the cancellation of my account. In 2023, I received a refund and when I logged into my online account, it was "deactivated". On December 12, 2025, I was charge a $199.00. I tried to contact Clear, but all they have is the ** chat and that is not able to resolve my problem.I would like to get a refund from them as I do not wish to do business with them since 2023.Thank you.

    • Initial Complaint

      Date:02/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 30 2025 clear *** pulled me off of security line to help me board faster. Took me to kiosk and rapidly asked for me boarding pass id etc. Never once mentioned she worked for other than airport/airlines. Never mentioned charge or a subscription. She entered all info to kiosk. Received a charge for ****** as a recurring charge on my card. Total scam. Will ***ort to airport legal

    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I clicked on a link sent by clear offering 2 months of free usage only to be duped into receiving an alleged $75 **** credit and paying for the entire year for $199. When I went to cancel, literally not even five minutes later after seeing what occurred, I was only refunded $124, which I am still waiting on. I am being told it is impossible to get the $75 and I will only receive the **** credit. Their practices are beyond deceptive and it's not right for them to be able to operate in this manner.

      Customer Answer

      Date: 03/09/2025

      Better Business Bureau:

      At this time, I have not been contacted by Clear regarding complaint ID ********.

      Sincerely,

      ****** ********

    Clear is NOT a BBB Accredited Business.

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