Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clear

  65 E 55th St Fl 17 New York, NY 10022-3414

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  Clear

  85 10th Ave Fl 9 New York, NY 10011-4768

Review Details

• Review fromGerald L

  Date: 10/12/2022

  1 star
  My son and I were traveling from ********** to ****. A Clear rep approached ** and told us that we need to sign up. I was initially sceptical , but the rep insisted that if we had an **** card we would be reimbursed in full. This is the only reason we signed up. We were not reimbursed. A total misrepresentation of the product. SCAM SCAM SCAM

• Review fromGianna H

  Date: 10/06/2022

  1 star
  I have made multiple attempts to reach out and get some resolution with no follow-up to my request. I have been paying for a service that is not of any benefit. I was thinking having this would make for a better travel experience. I was wrong and want a refund base on no usage of service.

• Review fromJustin M

  Date: 09/25/2022

  1 star
  Garbage Garbage Garbage! I have owned clear for less than a year and really bought it because I assumed it would give me a good benefit getting through airport lines faster. How wrong I was. I missed a flight today because the CLEAR line was longer than general boarding! How does that make any sense whatsoever? While the technology might be cool you are WAY better off getting *** *** *****.

• Review fromAllen K

  Date: 09/23/2022

  1 star
  This is a total scam, ostensibly sponsored by airport officials. With many official machines and people in uniform by the security entrance trying to convince people to sign up, we were told it was an official security system, better than pre-check TSA. When the agreement to pay $189 within two weeks came on the registration screen the woman in charge of signing me up insisted that I would get three years of free service, but soon after this I got an email saying I would automatically be charged $189 in two weeks. On top of this, the line for CLEAR was much longer than the sky priority line. This company should not be allowed to operate in airports.

• Review fromNorma H

  Date: 09/22/2022

  1 star
  Beware frequent fliers with frequent EARLY departures ... There IS NO CLEAR !!! You are paying for NOTHING, ***** no service, no "ambassador" .... just dark, uninhabited stations chained/closed/empty

• Review fromErika M

  Date: 09/20/2022

  1 star
  The clear sales men totaled scammed me. When I ask if it was free he said yes but here I am with a $189.00 charge. When I asked why my credit card needed to be scanned by the machine he told me it was second form of identification verification. Avoid clear at the tsa entrance at all cost.

• Review fromLrenee D

  Date: 09/06/2022

  1 star
  I wish I could give CLEARME zero stars. This us a horrible company that doesnt care about their customers. I was treated horribly and disrespected at the *** airport. I have 5 paid membership and they made us go to the back of the line after I showed them proof.. I called the office 3 times and sent serval emails. No one cares to even reach out to see the problem.

• Review fromRA A

  Date: 09/04/2022

  1 star
  Im a TSA pre-check flyer and will convince anyone of its benefits. The CLEAR ambassador at *********************) was rude and quickly mentioned that CLEAR has priority over TSA pre-check. After all, it was important to move their customer ahead of me like I was invisible. Based on what it costs to have CLEAR annually, more power to you, but if you need to be accompanied by a rude and unprofessional CLEAR employee, hopefully its all worth it. Not impressed and would never be that discourteous nor want to be represented that way.

• Review fromRoyal L

  Date: 08/25/2022

  1 star
  They are trying to steal my money. They refuse to help me in anyway. They just keep telling me they sent me a refund and to wait for it. I'm clearly telling them that i see the refunds but they keep neutralizing it by charging me again. Maybe my words are too big? So what now? I have to deal with my credit card company just to get a refund i'm clearly owed? More work for a tiny amount of money thanks to the thieves at Clear.

• Review fromWilliam M

  Date: 08/16/2022

  1 star
  Let some cheesy salesman show me clear cause I had a little extra time at the airport didnt really do anything for me and theyre not at a lot of airports that I travel to. I went along with a two week trial and after ************************************************************ but my wife I never even signed up. Shady business with sales reps I dont know how to sell the product or explain anything about it customer service was less than helpful as they probably ****** all the time and know that their company is robbing people