Business Profile

Security System Monitors

Canary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

This profile includes complaints for Canary's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

85 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 9: their reminder is As a reminder, your Canary *************** renews on May 17, 2025. Your ending in will be charged at that time.Sales tax may apply. No actual description of how much is the real charge and to what form of payment it will be charged. May 10: I go to click the link they provided for more information and I just want to cancel, but have an awful time trying to find how that Im googling how to cancel Canary, so I find their chat and tell them I want to cancel , they want me to find the link and cancel myself, he gives me directions through the website and I finally find it. As I click to cancel, the website tries to reel me back in saying its only $9.99/ month, and I say well $10/month isnt bad so I end up keeping the subscription.May 17: a charge from Canary of $129! I immediately open their chat and plead an immediate cancellation and refund! AFTER LONG DISCUSSION, they declined claiming I signed up knowing the terms. This is a deceitful company! They advertise as a monthly cost but in the very very bottom in small format theyll discreetly claim billed annuallyIm out of options. I just want my money back!
Business Response
Date: 07/02/2025
Thank you for bringing this to our attention. Customer purchased ********************** and agreed to the terms of service since May 17, 2024 17:48 EDT. A reminder email is sent each year prior to the renewal as a courtesy only and our system confirms this was sent on May 10, 2025 00:24 EDT. On May 17, 2024 17:48 EDT the customer created an annual ********************** *************** subscription taking advantage of a 60% discount code for the following 12 months. There was no mention of cancellation until the customer contacted us on May ******* pm. The subscription renewed on May 17, 2025 17:49 EDT. As the customer requested cancellation of their *************** subscription after the renewal was processed, we will be unable to provide a refund. Therefore their subscription expires on May 17, 2026 17:48 EDT as per terms and conditions agreed to by both parties. Cancellation can be done through the Canary app and completed in four steps. This information can be found on our help center: canary.is.
Customer Answer
Date: 07/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Canary falsely claims that I didn't request to cancel on May 10 until May 17, BUT I've attached the email of literally me requesting to cancel when contacting them on May 10.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *

Business Response
Date: 07/11/2025
Hello *******, thank you for your reply. Please note the below text that was sent to you: "If you wish for an agent to cancel on your behalf, please confirm the name on the account, address and phone number for security purposes. Without this confirmation, we are unable to cancel this for you. Only the account owner can cancel or amend services." As this was not completed, we were unable to process the cancellation for you. It is of course possible to cancel your *************** via your Canary Webapp which you did do after your renewal was processed. This was not a false charge but a renewal of your *************** subscription. You agreed to these terms when you signed up to *************** on May 17, 2024 17:48 EDT.
Customer Answer
Date: 07/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Again Im not going to continue explaining myself, it was a false charge and yall are acting like I asked to cancel weeks after being falsely charged, but I reached out literally seconds of seeing that uncalled for charge. I agreed for $10/month and that was period. Now I supposedly have an annual charge and I dont even use that product anymore. But say what you want, but yalls ADVERTISING was very shady and not transparent at all, but yall know that already.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *
Initial Complaint
Date:06/26/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged a reoccurring charge that first was more than the last charge I had, and second was without receiving notice prior to the charge. I emailed to cancel, and receive refund the day after and was completely dismissed. They sent a screenshot of an email they claimed to have sent, but I never received it. They refused to help me. I reached out on social media, only to realize that I had been blocked on ********.
Business Response
Date: 06/27/2025
Thank you for bringing this to our attention. Customer purchased ********************** and agreed to the terms of service since Jun 22, 2022 15:06 EDT. A reminder email is sent each year prior to the renewal as a courtesy only and our system confirms this was sent on Jun 15, 2025 00:24 EDT. The subscription renewed on Jun 22, 2025 15:06 EDT. Customer self cancelled their account after the renewal took place on Jun 22, 2025 15:17 EDT via the Canary app. As the customer requested cancellation of their *************** subscription after the renewal was processed, we will be unable to provide a full refund. Therefore their subscription expires on Jun 22, 2026 15:06 EDT as per terms and conditions agreed to by both parties. We have processed a partial refund of $20.00 USD relating to the balance you paid at the time of your 2024 renewal.
Customer Answer
Date: 06/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This is unacceptable, and inaccurate. As mentioned in my email to them, I never received the email that they claim to have sent. I have never received any billing emails from this company ever. Their customer service and overall professionalism is completely unacceptable and unfathomable. They did not even address how they blocked me from social media when I tried to reach out for support. It is a clear sign of their business practices and ethics that they clearly edit their comments that are left on their social media platforms, and are able to create images of emails that they say they have sent and yet no one has received. This business is unprofessional, unethical, and fraudulent. The $20 partial refund is not acceptable.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *********

Business Response
Date: 06/30/2025
Hello, thank you for your reply. We have attached a screenshot from our system that clearly states an email reminder was sent to the email address linked to your Canary account 7 days before your subscription renewed.
Customer Answer
Date: 06/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The fabricated screenshots do not mean anything when your customers do not receive the information. I am not the only one who has expressed this issue, and it speaks volumes. You did not resolve my issue, and quite frankly did not try. Your business is unprofessional, and unacceptable. Just read the reviews on Reddit and etc. The fact that you edit your comments on social media is a clear example of how you know what you are doing is wrong.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *********
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canary's customer support and website are horrible at best. I have tried numerous avenues to cancel the premium membership and I have been denied. They insist that I owe them $149, which they continue to try and collect. I have logged onto their website numerous time to cancel the membership there but I receive a error message every time even though I am logged on with the correct credentials.I have contacted customer support through chat and all that did was waste an hour of my precious ******* a result I am forced to use any means possible include the Better Business Bureau.
Business Response
Date: 06/06/2025
Hello ******,
You can self cancel at any time prior to the renewal. In your case, the system is seeking payment for the outstanding invoice, hence the error message.
I took a deeper dive into your case. I see that we asked you to confirm your details as we are a security camera company and this is protocol.
Here is the interaction:
Agent "******, you can send us an email from the registered address and we can help from there.
I am so sorry, as this is a security device confirming all that is important."

*** ******* "** **** ********. I will escalate this to the highest level possible including the BBB."
So ******, if you would like us to cancel on your behalf, kindly send an email from the email address associated with your Canary account with the requested confirmation and we would be happy to do that for you.
Initial Complaint
Date:05/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 27th 2024 I sent canary an email letting them know I wanted to cancel my yearly membership that gets charged in May of each year, as I have been unable to use my canary for months. They received the email and responded by asking for a reason to cancel which was precisely what I provided in the email to them. They used the email as an excuse to extend communication and circumnavigate canceling my service. They proceeded to charge me in May and upon calling the day of the charge, to dispute and ask for my transaction to be refunded, they refused. Im requesting a full refund for $149.00 as I am a single parent on a very limited income and this affects my financial situation greatly. No company with ethics or morals should be allowed to charge after a documented request to cancel has been made, even more so as they clearly received the request by responding.
Business Response
Date: 06/02/2025
Hello ****, thank you for your message. According to our records, you contacted Canary requesting cancellation or your subscription on Nov 27 7:32 pm. We responded to your email on the same day on Nov 27 7:40 pm with steps on how to cancel your subscription which was not actioned by you. A member of the management team will contact you via email today to find a resolution here.
Initial Complaint
Date:05/30/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 29, I received an email for an annual subscription charge on my bank account. They only sent one email which contained no cost information and said the renewal date is May 30 but it renewed on May 29, in which I cancelled the account immediately and asked for a refund. They refused to provide a refund even though I don't use the service and notified them of this discrepancy. It literally says my account will be charged on May 30 but they charged me on May 29.
Customer Answer
Date: 05/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction Date - 5/17/25 Amount - $248.98 Business commitment - annual camera security subscription Dispute - I attempted to cancel an annual subscription 3 hours after my credit card was charged on May 17. Canary will not issue a refund. They are saying that I have to keep the service through May 16, 2026.Resolution - I have contacted Canary several times and they refuse to refund or offer a credit of any kind.
Business Response
Date: 05/28/2025
Thank you for bringing this to our attention. Customer purchased ********************** and agreed to the terms of service since May 17, 2019 13:18 EDT. A reminder email is sent each year prior to the renewal as a courtesy only and our system confirms this was sent on May 10, 2025 00:23 EDT. The subscription renewed on May 17, 2025 13:16 EDT. Customer redeemed a 50% discount code on May 17, 2025 13:29 EDT and contacting us requesting a credit. Customer requested cancellation of their *************** on May 17 4:08 pm, therefore their subscription expires on May 17, 2026 13:16 EDT as per terms and conditions agreed to by both parties.
Customer Answer
Date: 05/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Canary misrepresents the 50% off as dont cancel, well give you 50% off. When following through on this, it then states that this goes into effect in the next billing cycle which is 2026! Upon seeing this I asked for the 50% to be applied immediately then upon rejection of my ask I then asked for immediate refund.
Regardless of the details above, I asked Canary to cancel my subscription 3 hours after my credit card was charged for an annual subscription. Day 1 of 365 I asked for a cancellation and Canary refuses to cancel. Missing an annual deadline by 13 hours after midnight and then being stuck with an annual software as a service contract for the next 366 days? This is shockingly consumer unfriendly.
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 05/30/2025
As the subscription renewal was processed before the customer accepted the 50% discount offer it automatically applied to the following renewal date on May 17, 2026 13:16 EDT. A reminder email is sent each year prior to the renewal as a courtesy, 7 days before the customers subscription renewed. Our system confirms this was sent on May 10, 2025 00:23 EDT, 7 days before the subscription renewed on May 17, 2025 13:16 EDT. The customer has had the same renewal date since 2018. If you have any questions, please dont hesitate to contact us at ********************************* or call us at **************.
Keeping you safe and secure,
Your Canary Team
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently checked my bank account and discovered that Canary had debited $149 for a subscription renewal on May 20, 2025. I was surprised, as I never received any notificationeither through the app or via emailregarding the upcoming renewal.When I contacted customer service to cancel the subscription and request a refund, I was informed that refunds are not issued after renewal and that cancellations must be made before the renewal date. The problem is, I would have canceled had I been notified in advancebut I never received any invoice or reminder giving me that opportunity.This situation is completely unacceptable. Its unreasonable to deny a refund when no prior notice was given, leaving me with no chance to make an informed decision. This kind of policy feels unfair and deeply frustrating.
Business Response
Date: 05/23/2025
The Premium subscription started on Nov 15, 2019 6:38 PM EST and renewed monthly until May 15, 2023 when it was changed to annual by ****** from within the app.
A renewal reminder was sent May 12, 2025 12:24 AM EDT as a courtesy.

An email with the exact cost was sent 2025-05-12 17:00:02 GMT which ****** opened 2025-05-12 17:00:19 GMT.

The renewal happened on May 19, 2025 11:46 AM EDT per our agreement in the terms of service.
Prior to the renewal date, you can self cancel in the app at any time, reply to any of the emails, open a ticket in the webapp or app, start a chat, call or send an SMS to cancel. Once the renewal takes place, per our terms and conditions that you agreed to on Oct 16, 2018, the subscription is cancelled at the next renewal.

Your *************** now expires on May 19, 2026 11:46 AM EDT.
Customer Answer
Date: 05/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have attached the email I received on May 12th, that was opened at 17:00 GMT and it was not an invoice or renewal notice, so I reiterate I was not given notice of renewal.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******

Business Response
Date: 05/26/2025
Hello,

I have included the screenshots of both the proof where our system shows you opened the email and the copy of the portion of the email with the price listed.

The wording stated:

$12.42/mo*
* $149 billed annually for the first device. Premium Service for every additional device comes at only $4.17/month ($49.99 billed annually).
If you have any questions, please dont hesitate to contact us at ********************************************************** or call us at **************.
Keeping you safe and secure,
Your Canary Team

Thanks.
Customer Answer
Date: 05/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that I will get nowhere with this company. I will not keep going back and forth, I know what to expect when doing business with them in the future.

Sincerely,

****** *******
Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I saw a pending charge for $348 on my credit card so I contacted my credit card and asked them to decline the charge. They said I had to wait until it went through then open a dispute. I then called the company and explained that I did not give them my new credit card or permission to charge. They did this before-and then offer a huge discount, etc. I said no that I was declining it. He said he would cancel Any future payments but not this one. He then offered me a 60% discount and I said no-I dont want anything and I never gave you permission. I recall having this conversation a year ago too. I told him it seems to be a gimmick and I was going to contact the BBB.
Business Response
Date: 04/15/2025
Thank you for bringing this to our attention. Customer purchased ********************** and agreed to the terms of service since Apr 11, 2020 10:19 EDT. A reminder email is sent each year prior to the renewal as a courtesy only and our system confirms this was sent on Apr 4, 2025 00:20 EDT. The subscription renewed on Apr 11, 2025 10:19 EDT. Customer requested cancellation of their *************** on Apr 11, 2025 11:30 EDT, therefore their subscription expires on Apr 11, 2026 10:19 EDT as per terms and conditions agreed to by both parties. There are no tickets in our system under this email address last year. Please email us at ********************************* and can share the email address used so we can investigate this further.
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for premium until 1/2/26 for PORCH and DRIVEWAY premium service was removed from all of my cameras as of ************ retail packages all advertised no service fees.
Business Response
Date: 04/02/2025
Hi ***. It is my understanding that you charged back your *************** so it was cancelled. You then took out *************** once again using several coupon codes and the system cancelled and refunded you that via credit note that you used yesterday to purchase Premium.
Based on what I see now, you were able to purchase Premium using one discount code on April 1, 2025 and the open credits you had on our system.
Your last message to Canary on April 1, 2025 states "BBB COMPLAINT FILED UNTIL I AM REFUNDED IN FULL!" Would you like to cancel the *************** you took out on April 1st and get refunded?
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I received many ********************************* offers via email from canary so 1 year premium service was purchased with those promo codes 1/2, since you cancelled that service before 1/2026 and deleted my ************************************************************ full for that, which **** at canary agreed to, once refund is received this complaint will be closed and *********** will close their dispute.
I do not want to be refunded for the 4/1 service charge as long as I have premium service on BOTH cameras until 4/2026 as agreed when payment was made, if you cut off the premium service and delete the 30 day video history again before 4/2026, then another credit card dispute and BBB complaint will be filed at that time.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** ****

Customer Answer
Date: 04/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Canary cancelled my paid premium service and deleted my 30 day video history and only issued a partial refund.
Refund was short by $7.31, once I am refunded the full $29.98 paid in January I will close this complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** ****

Customer Answer
Date: 04/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*** ****
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canary signed me up for a reoccurring charge that I did not know I was being signed up for nor did I know I was being charged for it. The terms for being signed up for reoccurring payment is criminally hidden within their terms of service. They send out a reminder that went to my spam folder. When I called to ask for a refund I was refused and cannot get a supervisor to call me back. This company steal people's money by hiding terms inside a lengthy legal terms and conditions and don't refund people that unknowingly sign up.
Business Response
Date: 03/19/2025
Thank you for bringing this to our attention. Customer purchased ********************** and agreed to the terms of service since Mar 3, 2024 16:22 EST. A reminder email is sent each year prior to the renewal as a courtesy only and our system confirms this was sent on Feb 23, 2025 23:20 EST. The subscription renewed on Mar 3, 2025 16:22 EST. Customer self cancelled their subscription on Mar 6, 2025 09:34 EST, therefore their subscription expires on Mar 3, 2026 16:22 EST as per terms and conditions agreed to by both parties. Before upgrading to annual, customer also had a monthly subscription since Oct 29, 2017 16:24 EDT. As the customer contacted us after the renewal took place, we are unable to provide a refund.
Customer Answer
Date: 03/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This is not good enough. I am not going to use the service, I do not want the service. I want a refund for a service you trick me and many others into paying for. Full refund of $149 is the only solution I am interested in.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ******

Business Response
Date: 03/20/2025
Hello ****. You have been on annual renewal since you took out the Premium Annual Plan on Mar 3, 2024 16:22 EST. Renewal reminders were sent as a courtesy 7 days in advance annually. The terms of service that you agreed to on Mar 3, 2024 16:22 EST, state the following regarding renewals: ***************** Services plans may be canceled for a full refund only within fourteen (14) days of initial registration.
You self cancelled on Mar 6, 2025 09:34 EST and your Premium expires on Mar 3, 2026 16:22 EST. The Premium is available for you to use until that date.
Customer Answer
Date: 03/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I do not want the service, I want my money back that you have clearly stolen from me. Please refund in full.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ******

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Canary is NOT a BBB Accredited Business.