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Business Profile

Security System Monitors

Canary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

This profile includes complaints for Canary's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canary has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Canary

      26 Broadway Fl 22 New York, NY 10004-1808

    • Canary

      606 W 28th St # 7 New York, NY 10001-1108

    • Canary

      132 E 43rd St Ste 552 New York, NY 10017-4019

    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A home security business is charging me for a service that docent work i contacted them several times about this issue but they still won't allow me to unsubscribe and cancel my subscription.They say we have a contract but this is untrue. I would love to talk to someone about this issue my number is **********.

      Business Response

      Date: 08/02/2022

      Hi there, thank you for bringing this to our attention. According to your account, your subscription was cancelled on July 18th and will expire on August 16th, 2022. A member of the support team will also reach out to you.

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Canary Camera during Amazon Prime day June 22 of last year. The Camera came with a free subscription which I activated with Canary. I didn't use the Camera because I was unable to monitor while away from home. I stop using the camera. I even forgot I had the camera. I noticed a charge on my account for 100 dollars from Canary on July 17th. I call 5 days later to cancel. The customer service rep mentioned he would send an inquiry to management in reference my request for a refund. On Monday July 25th, I received and email stating I was downgraded to ************* and they are unable to give me a refund. I don't understand how this practice can continue. I rather donate 100 dollars versus giving it to a company for a service I will not be using. Please assist.

      Business Response

      Date: 07/28/2022

      Hi there, thank you for bringing this to our attention. We understand you are in correspondence with the Canary team and are working with you to find a resolution. 

       

       

    Canary is NOT a BBB Accredited Business.

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