Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not a customer any longer of ********************** beauty box anymore, and never updated a payment method for them and they still attempted to charge my card, they made a billing error over seven hundred dollars. My bank flagged the charge as fraud, and insisted that I close my account and come in and sign paperwork. Do to this I have to wait 10 to 14 days for a new debit card. Reset establish auto pay accounts and use my credit card until I receive my debit card. This is all through no fault of my own. I have emailed them several times, the response does not acknowledge there responsibility. I have left my number and have asked to be called. The last response from them was about covid shipping delays, and I havent even ordered anything. I expect the same compensation being offered to others.

  Business Response

  Date: 03/07/2023

  
  Dear Valued Customer,
  
  We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer.
  
  Should you need further support, please do not hesitate to reach out to our team at ************************************.
  
  Thank you,
  
  Brandshare

• Initial Complaint

  Date:03/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am subscribed to purchase a beauty box every season from this company through ******** On 2/28/23 $741.63 was directly taken out of my bank account instead of the normal $6.98. I made a fraud complaint with my bank who cancelled my debit card and sent me a new one. I got a generic email from ******* Brandshare informing me there was a glitch in their system and they apologized for the error stating it would take **** business days to refund my money and they would be sending a $100 ******* gift card and 2 free beauty boxes. I have called ******* several times trying to get in touch with someone about this major error but they can only provide me with an email address that does not answer. This error caused me to go negative in my account and charged overdraft fees. While I appreciate the gift card and complimentary boxes, those cannot pay my bills that are due now and waiting **** business days to get my money back is not an option because my bills cannot wait **** business days to be paid when they are due now.

  Business Response

  Date: 03/06/2023

  Dear Valued Customer,
  
  We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 
  
  Should you need further support, please do not hesitate to reach out to our team at ************************************. 
  
  Thank you, 
  
  Brandshare

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Hello, this response is the same generic response I got when I emailed the first time the very beginning of March. Unfortunately since then Ive emailed two more times requesting assistance and I have yet to receive an email back. I did get my money back finally, but it actually came from my bank refunding the money from the fraud claim and not your company. I also inquired about getting reimbursement for my late fees and asking to speak with someone on this, but still no communication back. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 03/22/2023

  We are sorry to hear you are experiencing this issue.
  
  
  At this point we would advise you to contact your bank and provide detail into the incident and request that they waive any overdraft fee associated with the refunded charge. Transactions were refunded on the same day of the occurrence, February 28th.
  
  
  We do apologize for this inconvenience

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They overcharged my checking act $798 as a mistake. Sent out emails to most subscribers (not me, my sister told me she received one, then finally ******* sent me one once I inquired) and they told us they would compensate us with a $100 complimentary gift card and 4 free boxes and I have not received an email with my gift card and I have all the emails saying they would. They were sent out yesterday, 3/2 and I never received my compensation that was promised to me.

  Business Response

  Date: 03/06/2023

  Please email ************************************ for us to look into sending your gift card

  Customer Answer

  Date: 03/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   I already have done this and emailed them and they told me they dont owe me anything when in fact they do. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 03/29/2023

  Hi ***** 

   

  Please be advised that we will be providing you no cost boxes for Spring and Summer (not Winter). This was what was promised in the communication to all subscribers, no exceptions. If you have any other needs please email ************************************

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************** charged me $698.00 for an already paid for purchase of $6.98. My bank account will be overdrawn and my rent will not be able to be paid! I will have overdraft fees to pay to my bank and late fees added to my my rent. According to brandshare, it was an accidental overcharge and will take 3 to 5 days to correct. Well what about the overdraft fees and late fees?

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brandshare charged an expired bankcard $746 causing my checking account to be overdrawn. I have canceled my account with them prior and they kept my old credit card information on file. I have contacted customer service and get the same generic email. I have left voice messages with their accounting, and no one will call me back. No one will agree to cancel my accounts and void any credit cards to prevent this from happening again. I want my money refunded including any overdraft fees, and I want all accounts in my name that go to my address canceled and the cards completely wiped from their system.

  Business Response

  Date: 03/06/2023

  Dear Valued Customer,
  
  We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 
  
  Should you need further support, please do not hesitate to reach out to our team at ************************************. 
  
  Thank you, 
  
  Brandshare

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I want my account wiped completely from their system, including all credit card information  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/17/2023

  Hi *****

   

  Please send this request to ************************************ and this will be done for you.

   

  Best
  

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It starts on February 28, 2023 when BrandShareUS, who processes payments for the ******* Beauty Box which is a quarterly beauty box subscription billed thousands of subscribers for 100 boxes each at a total cost of $758.83 USD. I did receive a PARTIAL refund today to my bank account, as this was charged and deducted directly from my checking account as I used my debit Mastercard to sign up for 1 spring quarterly beauty box. The issue I have with this is that my bank account is a ******** bank account so the funds ($758.84usd) came out of my CHECKING account as I set up payment for 1 box using my debit Mastercard so the funds instantly came out of my CHECKING account NOT MY CREDITCARD. The amount of $758.84 US DOLLARS equalled out to $1050.35 ******** DOLLARS using the exchange rate for the day of *********%.. Upon just checking my bank account now I see a credit for $758.84 US DOLLARS was put through... the ******** amount using TODAY'S exchange rate of *********% is ONLY $1000.88. There is a difference of $49.47 for the fluctuation between yesterday's exchange rate and today's exchange rate!!!! I AM ENTITLED TO THESE FUNDS BE CREDITED TO ME AS IT WAS BRANDSHAREUS' FRAUDULENT CHARGE I INCURRED AND I SHOULD NOT HAVE TO TAKE A HIT FOR THE FLUCTUATION IN THE EXCANGE RATE BETWEEN THE 2 DAYS.I WANT THE $49.47CDN FUNDS REIMBURSED TO ME IMMEDIATELY!THE ORDER I WAS BILLED FOR THE 100 BOXES IS ON Order # ******* I have attached copies of the order confirmation showing the $758.83 USD CHARGE as well as a screenshot of my bank account showing the funds taken out and then the funds refunded which shows the exact exchange rate for each transaction and it clearly shows the $49.47 CDN FUNDS still owing to me. I should not be losing money on a translation NEVER should have happened!!

  Business Response

  Date: 03/06/2023

  Dear Valued Customer,
  
  We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 
  
  Should you need further support, please do not hesitate to reach out to our team at ************************************. 
  
  Thank you, 
  
  Brandshare

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  BRANDSHAREUS KEEPS RESPONDING WITH THE EXACT SAME EMAIL TO ME BUT THEY ARE CLEARLY NOT UNDERSTANDING OR EVEN READING MY NUMEROUS RESPONSES IN WHICH I FULLY EXPLAIN THAT THERE IS STILL A $49.47 BALANCE OWING TO ME AS SHOWN ON MY ATTACHMENT FROM MY BANK ACCOUNT SHOWING THE ***** BEING REMOVED FROM MY ACCOUNT AND THEN THE NEXT *** THE ***** GOING INTO MY ACCOUNT ARE SHORT BY $49.47 DUE TO THE FLUCTUATION OF THE US EXCHANGE RATE FROM ONE *** TO THE NEXT ***. MY ACCOUNT IS A ******** BANK ACCOUNT AND THAT IS WHY THE ***** OUT AND THE ***** IN FROM THEIR FRAUDULENT CHARGE ARE DIFFERENT AMOUNTS. THIS WAS 100% THEIR ERROR IN BILLING ME FOR 100 BEAUTY BOXES IN THE FIRST PLACE AND I SHOULD NOT HAVE TO TAKE A LOSS OF $49.47 FOR THEIR FRAUDULENT CHARGE!!! I WANT MY MONEY RETURNED TO ME ASAP AS I AM DISABLED AND LIVE ON A VERY LIMITED DISABILITY INCOME AND THIS $49.47 IS TAKING FOOD FROM MY MOUTH!! I HAVE ALSO EMAILED BOTH ********************* AND ******************* BOTH ARE EXECUTIVES AT BRANDSHAREUS AND HAVE NOT RECEIVED RESPONSES FROM EITHER OF THEM. I WILL BE GOING TO THE ***** NEXT IF MY ***** OF $49.47 ARE NOT REFUNDED TO ME BY THE END OF THE *** ON WEDNES*** MARCH 8, 2023. AS FOR THEIR RESPONSE THAT I WAS ISSUED A $100 ******* GIFT CARD, SO WHAT, SO WERE ALL OF THE THOUSANDS OF PEOPLE THST WERE ALSO FRAUDULENTLY CHARGED FOR 100 BEAUTY BOXES AND ALL OF THEM RECEIVED THEIR FULL REIMBURSEMENT TO WHICH I HAVE NOT!!! I JUST WANT THE $49.47 THAT I AM OUT DUE TO THESE FRAUDULENT CHARGES!!! THIS WAS THEIR ERROR NOT MINE AND I SHOULD NOT HAVE TO LOSE MONEY BECAUSE OF THEIR ERROR!!!
   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 03/22/2023

  We are sorry to hear you are experiencing this issue.
  
  
  At this point we would advise you to contact your bank and provide detail into the incident and request that they waive any overdraft fee associated with the refunded charge. Transactions were refunded on the same day of the occurrence, February 28th.
  
  
  We do apologize for this inconvenience.
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have subscribed to subscription box with this company through walmart.com. I have been subscribed to this for a few years now with no issues. This morning I was charged $739.88 for something that should have cost me $6.98 plus tax. The receipt said that I was charged $6.98 x 100 instead of just once. with taxes ($41.88) the total came to $739.88. I reached out to walmart.com and was told they had no information on this matter so I had to contact billing, I did and they told me that this was a third party company and that there was nothing they could do. She then instructed me to reach out to Brandshare US directly. I asked for a phone number and was told that they did not have one, the only way to reach them was through email. I have done this and all I have received so far is an automated response. The company policy states that once an order has been placed, they do not issue refunds, however, I did not "order" this. It was a mistake on the companies behalf and I would like to get my money back, minus the current month that I was supposed to be billed for. I have already cancelled any future orders as to make sure that this does not happen again and in an attempt to cancel it before it had processed.

  Business Response

  Date: 03/01/2023

  Dear Valued Customer,
  
  We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 
  
  Should you need further support, please do not hesitate to reach out to our team at ************************************. 
  
  Thank you, 
  
  Brandshare

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/28/2023 I was charged $756.98 instead of $7.56.

  Business Response

  Date: 03/01/2023

  Dear Valued Customer,
  
  We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 
  
  Should you need further support, please do not hesitate to reach out to our team at ************************************. 
  
  Thank you, 
  
  Brandshare

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the middle of the night I received several texts from my bank for fraudulent charges, my debit card was locked and to confirm charges of $744 from ******* Beautybox. Since I didn't want to be scammed, i didn't click anything from the texts. (there was no link just mesages.banks don't send links). I logged on to my account and saw two charges now for $744 to ******* Beauty Box. I told them they were fraud and a claim was initiated. The order was canceled for fraud. I logged on to my ******* Beautybox acct and saw someone hacked my account and ordered 100 beauty boxes, twice. luckily i was able to catch the transaction before it completed. Great job **** ** ******* stopping this one. However I am extremely upset that I cannot remove my information from the ******* Beautybox website. I can only update my credit card not remove it. I can cancel my subscription but not delete it. Due to their "Policy" of being legally able to keep someone's information. This is extremely concerning. Someone was able to access my account that is suppose to be secure and charge hundreds of dollars of merchandise. I can't even stop it from being prevented again in the future.

  Business Response

  Date: 03/01/2023

  Dear Valued Customer,
  
  We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 
  
  Should you need further support, please do not hesitate to reach out to our team at ************************************. 
  
  Thank you, 
  
  Brandshare

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of 02/28/2023 I woke up to a $739.88 charge(and overdraft) from ******* Brandshare Beauty box charging me for 100 boxes. (I subscribe to 1 box quarterly @ **** + taxes) I emailed them repeatedly until finally after cancelling my subscription I got an automated message saying my money would be returned in **** business days, they are "sorry about the glitch that caused this", offered 2 free boxes, and $100 ******* gift card. On the night of 02/28/2023 the money was back in my account minus the overdraft fees. I woke up AGAIN on 03/01/2023 to ANOTHER $739.88!! I got the same automated message. I called every number I could find for *******(brandshare doesn't have a contact phone number) and the "representatives" said they don't **** with the sub box subscriptions and gave me different phone numbers to call, all phone numbers that are disconnected and one number that goes to Allure beauty box, which has nothing to do with ******* or brandshare. I still don't have my money back, I'm out hundreds in overdraft fees, behind on rent now, car payment due with no way to pay, can't buy groceries, and haven't seen the gift card.

  Business Response

  Date: 03/01/2023

  Dear Valued Customer,
  
  We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 
  
  Should you need further support, please do not hesitate to reach out to our team at ************************************. 
  
  Thank you, 
  
  Brandshare

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

    This is the same automated email that everyone is getting. It doesn't solve the problem whatsoever!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************************************************
  
  
  
  
   
  

  Business Response

  Date: 03/06/2023

  Dear Valued Customer,
  
  We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 
  
  Should you need further support, please do not hesitate to reach out to our team at ************************************. 
  
  Thank you, 
  
  Brandshare