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Business Profile

Subscription Boxes

Brandshare US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Boxes.

Complaints

Customer Complaints Summary

  • 62 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancelled or apparently thought I had cancelled this ******* beauty box subscription a couple times and now they just charged me for a 100 box subscription $757! I dont even want one and somehow they changed my subscription I thought was cancelled to 100 boxes. The company brand share does not provide any way to get in contact w them other than an email w an automated response. Im not sure how this company is affiliated w ******* but buyer beware. There is no way to cancel or remove your information from their site. I have had to report fraud on my credit card so they dont charge me another $757 in 3 months!

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for 100 boxes when I subscribed for one! I woke up to my whole paycheck gone because I was charged over $700 for something that should have cost me $6.98. Now I can't pay scheduled bills and there is no way to contact these people by phone!

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wal-Mart Beauty box, brandshare charged me $698.00, yes that is right, almost $700 for the beauty box. Thankfully, *********** reached out to let me know. SO now, I'm having to wait for a new card and can't make any more LEGITIMATE purchases with it. Unbelievable.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:03/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* recently has been hacked and ******* keeps reporting my videos. they tried taking **** out of my account last night. 800 out of another woman's. they are double charging peoples last purchases. ******* beauty box they are changing the subscriptions to 100 without authorization. call center reps are hanging up on people. ***** won't do anything because it's not a stolen card issue and they say ******* needs to fix it. they r refusing to let u talk to higher *** like managers and supervisors and when I asked for the legal department I got told to get a lawyer and hung up on. There are many people they changed the subscription on but I provided a screenshot to prove I'm not the only one they are doing this to.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

    Customer Answer

    Date: 03/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At roughly 1 am on February 28, 2023, I was charged $698 for 100 ******* Beauty Boxes. I am only subscribed to ONE beauty box at $6.98 every three months. This company has made an error and charge me for ONE HUNDRED boxes. The order number is #*******. There is no way to cancel this order from your website. I want all one hundred boxes cancelled and the entirety of my $698 refunded. It's terrifying that such a well-known and used company could make an error like this.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

    Customer Answer

    Date: 03/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I keep getting the same canned response from the business. They say that the refund has been executed, but my bank doesn't hold funds. If the refund had been executed, I would have my money by now. I was unable to pay my rent due to the businesses error and have been hit with a $100 late fee. This company is holding $698 hostage and although they have admitted their mistake will not give it back 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Customer Answer

    Date: 03/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have been waiting for my promised refund for two weeks now. The company has told me multiple times that I should have gotten my money back by now, but I have not. The company has stopped responding to my emails. They have effectively stolen $$700 from me and refuse to give it back.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 03/22/2023

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days.


    For those who were effected by the billing mishap: We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, ******* will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer

     

    We are sorry to hear you are experiencing this issue. At this point we would advise you to contact your bank and provide detail into the incident and request that they waive any overdraft fee associated with the refunded charge. Transactions were refunded on the same day of the occurrence, February 28th.



    We do apologize for this inconvenience

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* beauty box charged me $698 for 100 subscription boxes at **** a box. I DID NOT authorize this! I have subscribed to ******* beauty box in the past and I get one box a season for a total of 4 boxes a year. NEVER have I authorized or purchased 100 boxes! I have tried emailing them several times and they never respond! There is no phone number they can only be reached through email.

    Business Response

    Date: 03/22/2023

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days.


    For those who were effected by the billing mishap: We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, ******* will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer.

     

    At this point we would advise you to contact your bank and provide detail into the incident and request that they waive any overdraft fee associated with the refunded charge. Transactions were refunded on the same day of the occurrence, February 28th.

    Customer Answer

    Date: 03/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. But I wont ever deal with them again

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered the ******* beauty box for a while. I order one box. Today they charged me for 100! $750.00 I have tried to contact them and they do not have a phone number anywhere. They have not contacted me back either! Now my bank account is in the negative and I will have overdraft fees.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:02/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am signed up to receive 1 ******* Beauty Box every 4 months My card on file is to be charged **** plus tax for the 1 box. Early this morning my credit card was charged $732.90. They charged me for 100 boxes!!!

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is terrible.There are ZERO phone numbers to call. You cant get anyone to respond to an email.And today hundreds of people woke up to pending credit card charges for over $700 for a ******* Beauty Box! *** already started the process for dispute with Amex, but they said I have to wait to see if it actually goes through.******* has nothing to offer because its Brandshare. The number for Brandshare I found tells me if youre calling about the ******* Beauty Box to hang up and email them. Im sorry, what company has NO phone number!I want my card refunded for the entire $736, and I want my subscription canceled and to never be contacted by Brandshare again. And I will continue to climb whatever corporate ladder I can with this complaint.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

    Customer Answer

    Date: 03/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I am STILL waiting on confirmation Of being unsubscribed from this service. Not to mention, I now have a $736 charge on my credit card I have to wait several days to have refunded. AND, the company STILL has no contact phone number. While I am happy that it sounds as if Ill get my refund, I want someone to actually respond to my request to unsubscribe, seeing as email is the only way to ask to be unsubscribed. This whole company and service is garbage. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 03/06/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone placed a fraudulent order of 100 ******* Beauty Boxes and charged it to my bank account debit card. I did not place this order. You cannot change the quantity that you order. You can only sign up for a subscription that gets you four boxes a year. I cannot find any customer service information to contact anyone for a solution. I also cannot remove my debit card information from their website without providing another card. The total fraudulent charge was $739.88. Their website also says that they do not offer refunds but I did not place this order. I have attached the email that I received after finding out that my checking account was overdrawn.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

    Customer Answer

    Date: 03/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

Brandshare US is NOT a BBB Accredited Business.

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