Reviews

This profile includes reviews for Verizon Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Communications

  140 West Street New York, NY 10007-2141

  
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  Verizon Online/Fios/DSL Services for Metro Washington DC

  13100 Columbia Pike 2F, Pod B2 Silver Spring, MD 20904

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  Verizon Communications

  PO Box 15071 Albany, NY 12212

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  Verizon Communications

  65 Franklin St., 11th Floor Buffalo, NY 14202

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  Verizon Communications

  One M & T Plaza Room 1600 Buffalo, NY 14203

Review Details

• Review fromNicole J

  Date: 02/02/2023

  1 star
  Awful company. Poor service, very high charges. Difficult, rude and reactive customer service once I cancelled due to their not helping me have the service coverage promised and charging me multiple months for what I was told were free upgrades in order to troubleshoot and correct my service interruptions, which did not get corrected. After 3 months off no service in a daily location that I needed it, I switched to a carrier that provided that service. I was then told by Verizon representative that I was basically stealing from them the sign on promotion which was used to pay for a few months of the overpriced underdelivering service. After accusing me of this he then charged my account $500- the total of the promotion to try the service. I am seeking my third round with customer service to remove this charge. This has been an awful experience.

• Review fromPatricia M

  Date: 02/01/2023

  1 star
  ********** have been paying my bill automatically online. (I cant get on your website to confirm the actual dates.)Despite that, you have been sending me a paper bill every month which says It is not a bill. Recently I received yet another bill. Since I knew it was not a bill, I didnt open it immediately.I was amazed when I finally opened it to find it was a real bill saying I owed $13.33.I called today (Feb. 1, 2023) to see what the problem was. I was told that you rejected my auto bill. The woman did not know why.She directed me to someone to pay by phone. During that conversation I decided I was not comfortable giving my credit card number over the phone. The gentleman ended by saying he would note that you would call me each month to remind me to pay my bill.I have been with you (ATT, Verizon, MCI) for approximately 48 years. This treatment is unacceptable. I was outraged. I ALWAYS pay my bill on time. Missing this bill was YOUR fault not mine.Additional problems:I dont use your website often, but when I do it is not working about half the time including now. You are a communications company and your site doesnt work!!!!!There is no way to stop the non-******************* on the site that I could find. Whats the point in paying automatically to save paper if you still send a bill.I have mailed the payment. But I feel it is important to put on record what a non-functioning company you are.

• Review fromJessi T

  Date: 01/28/2023

  1 star
  I wish zero stars was an option. I never knew customer service could be so bad! Please tell me why my family has been so loyal to a company for over 20 years for them to have no respect for us!?!? Makes me sick that a company takes such advantage of its customers.

• Review fromSatoko T

  Date: 01/26/2023

  1 star
  I was under Affordable Connectivity Program as of December. However, I accidentally paid out of my pocket in December via Auto Pay I had been set up. Hence, I demand to refund what I paid. But They kept saying will be adjusted..., never refund it to me. Basically Verizon is getting money from me as well as government

• Review fromSarah K

  Date: 01/22/2023

  1 star
  Corporate Verizon, you have an opportunity to treat customers poorly, or treat customers well. Unfortunately you are choosing to treat customers poorly. It's a shame that such a larger company feels they need to use unethical business practices, you would have much better customer retention (and most likely a better bottom line) if you y just treated your customers well, the way you would like to be treated. Here are my issues:1. I was able to sign up for my Verizon Internet online, I should be able to cancel it online. Instead, I had to call a number during business hours to cancel. I wanted to cancel on a Saturday. I could not do that. I had to wait until Monday.2. The first cancellation did not take, I had to call again. Granted, this could have been a genuine error on the part of the representative, but combined with everything else . . . 3. The billing statements should include dates of service the bill is for so that the customer can ensure they are not being overcharged upon commencement or cancellation of services.4. Verizon was able to charge my bank each month for my service charges, they should be able to refund me my overpayment amount upon cancellation in the same manner. Instead, they issued a gift card which is miserable to try and use.

• Review fromJason B.

  Date: 01/20/2023

  1 star
  I was lied to and hard sold by Verizon Fios salesman David G******. I switched from ******* to Verizon and was promised a great deal $185 per month for 10 years no contract. My bill has not been anywhere near that and I am currently getting double billed. It is completely unacceptable and am exploring legal action.

• Review fromSergey G

  Date: 01/19/2023

  1 star
  Reached out via chat to inform Verizon that due to fraud reported on my bank card, they may not be able to charge payment scheduled in another three days. Representative told me I had no options, except to get another debit card. Mentioned that there was a special offer for service upgrade without price change - but I would need to agree to that immediately; I declined to make a decision at 3am and requested additional info. After disconnecting, I saw multiple emails notifying me that my auto-payment was suspended and that I was enrolled for new plan, the price on which was the same only for the next two months, before increasing. I called the next day - and was told on an automated line that a rep would call me back. Received multiple callbacks with silence, automated recordings, being put on hold, multiple messages being played one over another - a total mess. Finally received a callback that connected me to a person - after several minutes of automated prompts and holds. The person apologized for the experience and recommended I never use chat, told me that my automated payments were stopped, but my plan was not actually changed. When I asked to reverse was was done without my consent, I was told that I would need to re-enroll to auto-pay myself. She was very polite and apologetic, but completely unhelpful with either reversing what was done or giving me any faith that this would not be a typical experience. The web site is incredibly slow and produces random errors on various pages. Just getting to the right website is a challenge: there are different web sites for phone and FiOS, that look alike and it is not clear which site you are on or how to get to the other one - but they are not interchangeable: different logins. Finding anything on the website is a nightmare.Based on past experience: if you disconnect the service in the middle of a billing cycle, you will still be charged for a full month of usage.

• Review fromPhilesha G

  Date: 01/17/2023

  1 star
  Description of Complaint:I switched to Verizon business in November I've had nothing but problems since they have now took 350 out of my account on Dec 29th and after 4-6 calls weekly talking to many different people for a payment that I was told I didn't have to pay they r on a recorded line and still nothing has been done 3 different people have talked about a reversal on my payment and sent me link to my phone for my card info and still nothing I have 3 confirmation number about this everyone say something different this is outrageous I've never been treated like this and still have not got my 350

• Review fromDavid S

  Date: 01/17/2023

  1 star
  Absolutely one of the worst-managed companies I have ever seen. If you have to do virtually anything through your Verizon account, be ready for it to take upwards of an hour or two. I needed to manage my Verizon **** Credit card, as I tried to use it while abroad and it wanted a PIN I did not set. I tried to sign in to my account - asked me to verify it was me through my phone number. After dealing with that (and the convenient overseas fees of texting, which goes to Verizon's pockets), it told me I needed to reset my password to continue. Annoying, but I guess it's a security issue. I click to reset and it brings me to a page that just says "We are unable to process your request." There is no button to talk to customer service, there is nothing useful, just advertisements for their other products I definitely will be interested in after this experience. I try to call the customer service number - more overseas fees, more money to them - and it is not available at this time of night. I research if they have a 24/7 number for emergencies (like, say, not having money on the other side of the world?) And it says they Do! As long as you pay them 10 dollars a month to subscribe to their Tech Support Pro package! I tried to research if anyone else had this problem, and of COURSE people have - it's Verizon - but every post on forums just has a Verizon rep say "We will contact you privately, stop talking about this in public." And the forum closes.How is this legal? How can a company decide, on a whim, to lock you out of your own account, with literally NO way to access it? How can they charge you for customer service? Absolutely abysmal **********************. I know no one will be reading this who doesn't know, but please, PLEASE save yourself the pain and use literally any other company for your phone service, internet, etc. PLEASE do not give this nightmare of capitalism more money than it has, than it siphons from its victims - sorry, customers.

• Review fromLinda M

  Date: 01/16/2023

  1 star
  Verizon Fios is a rip off, I had auto pay and I had them take it off, and they still charged my checking acct over $500, when it was only suppose to be $99. I cancel my service with them. I have nothing but problems with them since I signed up, when the house was built.