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Business Profile

Telemedicine

Bioverse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approved for a prescription for ********* on 3-25-25. Bioverse's website states that prescriptions will be filled within 5-7 days. On 4-4, I still had not received shipping notification, and emailed the company. Received a response from "****" stating that my order would be expedited for shipping "this week". On 4-23, I still had not received shipping information, so I emailed again, requesting a full refund. Six days later, the company refuses to respond to me. I was charged for this medication on 3-25. It has been over a month and I have not received it. I WOULD JUST LIKE A FULL REFUND AT THIS POINT.

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company stopped communicating with customers in mid-April. It is impossible to reach anyone from the company. I have been trying for several weeks now. My card was charged $1,025 even though I was promised my cost would remain the same regardless of whether my dosage went up. That was a blatant lie. When I check the website for my order, they are not showing any open orders, despite having charged my card. I cannot reach anyone at the company. I have left phone messages, sent emails to both care and info at gobioverse dot com, but never hear back. Again, this has gone on for several weeks now. I honestly believe that there are no employees working at the company anymore and they're just continuing to charge because there's nothing you can do to stop them and no way to get any refunds. This is criminal and a fraud investigation should be opened and they should be penalized both criminally and civilly. It is a criminal offense in ******* to defraud a senior citizen.

  • Initial Complaint

    Date:04/24/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Bioverse on 4/10/2025 for a prescription, they approved my prescription and took $702 from my bank account on the same day. When i placed my order they said i will receive my order within 7 business days. It has now been 9 business days and I still have not received anything. On 4/21/25, I was sent another message saying that they canceled my prescription and that I would be given a new prescription and that now I would receive the order in 12 more business days. I then received another message later that same day that stated this lady is a medical provider and has prescribed me the medication I paid for mixed with some other medication that I know nothing about, but yet when I go to the subscription and prescription pages, it still lists the first medication that they claimed was canceled and still has a date of 4/10/25 which is the date that I first ordered. As of today the status of my prescription still says processing by the pharmacy. I have made several attempts to contact them to no avail. Its as if they dont even exist after taking my money out of my account. Ive also tried calling and they don't answer saying due to high call volume and they do not offer to call you. I just want to cancel with a full refund. I am a school teacher with 4 children and could really use my $702 back. They are obviously a scam because Ive read other reviews from people that have the same exact issues that Im having.

    Customer Answer

    Date: 05/19/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Bioverse has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******** ********

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an employee of The _____ _____ of ***************** and I have been our of the country working on a project for the past 9 months. Before I left the ** i set my bills on auto pay. I returned to the states in Feb 2025. I found this company, Bioverse, has been charging my Amex Card approx. $300 a month. I have never heard of this company and I certainly never signed up for anything. I have called Bioverse at least 20 times, they either do not answer or hang up on me. Bioverse has charged me a total of $2400. and I wanted it refunded immediately.

  • Initial Complaint

    Date:04/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21, I placed an order for 3 months of tirzepatide. The amount of $702 was immediately charged to my card. Delivery was supposed to be 7 days. Today is April 2 still no medication. No update outside of pharmacy processing. I have sent several emails and have yet to receive a response. I can't get through by phone. I really wish I had read the reviews and complaints first. I never would have ordered. Now 12 days later, I just want a refund.

  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for the product an have been waiting for almost a month now an Everytime I email bioverse all I get is a message back saying they are having trouble with their computers

    Business Response

    Date: 03/20/2025

    Dear *** ****************** understand your frustration, and I appreciate the opportunity to clarify this situation. Based on your attached screenshot, the company you placed your order with is not affiliated with us (we sell pond and manure pit treatments, not medications).  Please note that their web address is **************************** and ours is **************************. We are aware that they have been using our companys name for over a year and we have finally been forced to take legal steps to stop them.

    I sincerely regret the confusion and inconvenience this has caused you. Since we have no affiliation with this company, we are unable to process refunds for their transactions. I recommend that you contact your payment provider (credit card company, ******, etc.) to dispute the charge and request a refund.

    If you need any assistance in distinguishing our legitimate business from this other entity, please feel free to reach out. Again, I truly empathize with your situation and hope you are able to resolve this matter quickly.


    Best regards,
    **** *******
    ********** ********* ****
    **********************************************************************************
    ******************************

  • Initial Complaint

    Date:03/31/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/9/25 Bioverse promised me the compounded *********** I just purchased will arrive in 7 days. As of 3/19/25 nothing has arrived, but they did post to my credit card. I emailed them asking when this will ship. They responded with a *** tracking number (which I already had). The *** website says they do not have the item.

    Business Response

    Date: 03/31/2025

    Dear *** ******************** you for sharing your concerns. I want to first extend my sincere apologies for the confusion and frustration youve experienced.

    After reviewing the details of your complaint, I want to clarify that Bioverse, **** (**************************) is not affiliated in any way with the company you ordered from. The company youre referring to operates under the domain **************************, which is misusing our companys name.

    To make matters worse, they have configured their communication system to send emails to ********************************** legitimate email addresswithin their backend email responses, which is further misleading and confusing to consumers.

    We are actively working with legal counsel to address this situation and protect our customers and our brand. Unfortunately, because we are not connected to that company in any way, we have no ability to access order details, shipping records, or issue refunds.

    I highly recommend contacting your credit card provider to dispute the charge and initiate a refund process. If you need help confirming that the company you dealt with is not us, I would be happy to assist in any way I can.
    Again, Im truly sorry that youve been caught in the middle of this, and I hope the situation is resolved quickly on your behalf.


    Best regards,
    **** *******
    President, Bioverse, ****

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was perscribed GLP-1 for weight loss and was told the meds would ship March 21. I contacted the company on March 21 and they told me they would be shipping the medication soon. I did not hear so I contacted them again on March 25. They did not respond through the patient portal. I emailed them via email on March 25 as well. They responded saying they would get back to me. At this point, I want a refund and want to go with a provider who is reliable and doesn't lie about sending me medication. I spent $289.00 for 3 months of the medication.

    Business Response

    Date: 03/28/2025

    Dear *** ******,

    Thank you for taking the time to share your concerns. I want to first express my sincere empathy for the frustration and disappointment youve experienced.


    After reviewing the screenshots you submitted, I want to clarify that Bioverse, **** (**************************) is not affiliated in any way with the company you placed your order with; we have been selling pond and manure pit treatments for 30 years-no medications. The company in question operates under the domain **************************, which is not associated with us.

    Unfortunately, they appear to have used our nameand even our legitimate email address, ********************************* the backend of their email system (Zendesk), which has led to significant confusion among consumers. We have taken formal steps to address this misuse of our name and are currently working with legal counsel to resolve the situation.

    We completely understand how this could be misleading and frustrating. Since we are not connected to that company, we do not have access to their systems or transaction history, and are therefore unable to assist with refunds. We recommend that you contact your payment provider to dispute the charge and request a refund.


    If we can assist in confirming company details for your dispute, wed be happy to help.


    Best regards,
    **** *******
    ********** ********* ****
    ************************ **** *****************************

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Semiglutide on Sunday, March 16, 2025. The price listed online was vastly different from the price they charged me. I cancelled the order within 12 hours. I have spoken to their support serveral times and sent several emails regarding a refund and keep getting the runaround.

    Customer Answer

    Date: 03/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Bioverse on 3/1/2025 for a prescription, they approved my prescription on 3/3/25. When i placed my order they said i will receive my order within 7 business days. It has now been 11 business days and this company has done nothing to resolve the issue. As of today the status of my prescription still says processing by the pharmacy. I have made several attempts to contact them and all they keep saying is the prescription will be mailed when it is done processing at the pharmacy. I keep asking why it is taking so long for the pharmacy to process. I sent another message on 3/13/25 with no response. I also tried calling and they don't answer saying due to high call volume and they do not offer to call you. I just want to cancel with a full refund.

Bioverse is NOT a BBB Accredited Business.

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