Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeMD, Inc. has 2 locations, listed below.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeMD stole $105 from my papal account. Completely unauthorized purchace of an imaginary product. I googled them to file a dispute but no one answers the phone and they sign you up for "life".No way to get a refund.

  Business Response

  Date: 12/28/2022

  Re:  BBB Case #********
  
  Dear Sir or Madam:
  
  We write in further response to the above-referenced complaint.
  
  The customer, *********************************, first ordered Protaren, a prescription drug product, from Rex MD on November 14, 2022, following authorization from an affiliated medical provider.  When making that order, ********************** affirmatively agreed to enrollment in a subscription program and our policy that there are no refunds on prescription drugs.  Another order was made on December 15, 2022, pursuant to the subscription program to which ********************** had agreed.  
  
  Following ************************ emails to us about her subscription, we canceled the subscription going forward.  ********************** will receive no further charges from us.  
  
  Given the ending of ************************ subscription, we consider this complaint to be closed.  
  
  Rex MD

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I NEVER authorized a "subscription. I believe This was an ad for pain relief. I received NO notification from them asking if I'd like s,subscription and/or that I would be charged $105 a month when this is NOT a prescription. I never authorized $105 to be taken from my account. This product is a glorified bengay. O never spoke with a *** ** they were a legitimate company they would make it VERY clear what they are doing and charging you.

  They say no refunds? Where was that notification? They never replied to my emails and do not answer their phone. They are victimizing people who cannot read tiny ************ on a video ad.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel, (multiple times, all unsuccessfully), my automatic membership renewal to LifeMD. No-where in the member portal or account settings, once I am logged in, do I appear to be able to cancel my subscription.When I search online 'How to cancel a subscription to LifeMD, I can see the following line in the company's terms and conditions:"If you wish to cancel an Automatic Renewal Program, you may do so at any time by: (i) signing in to your member portal; (ii) calling us at: **************; or (iii) e-mailing us at: ************************************"However, this is entirely false. There is nowhere in the member portal to cancel. When I click 'How to Cancel' in the website's FAQs section, it asks me to log in again and then tells me my password is incorrect - even though I am already logged in. To get over this barrier, I tried changing my password and repeating these steps. Logging in a second time with my new, rest password, I repeatedly get a message that says 'Ooops you are not authorized to view this page.' I tried calling the telephone number, which goes immediately to voicemail. And my email attempts have gone unanswered. It seems this company has designed a website as a complete trap to lock patients into parting with their money and making it impossible to cancel their subscription. I would like my last month's subscription to be refunded to me, given it has been impossible to make this cancellation at the moment I wanted to make it.

  Business Response

  Date: 12/02/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  We have researched our files and have found no reference to or record of a *********************** at the given mailing and email addresses as a customer.  If ************** would provide us with additional or different information, perhaps we could find a corresponding customer record.  Our customer service telephone number is **************.
  
  LifeMD

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a ******** advertisement on a pain relief cream they said it was **** for S&H. I purchased it and received the product I had no idea that once you buy it they add you to a subscription. The cream didnt help me I then called to cancel order because they took out$ ***** from my account. They didn't want to refund me and still send me a cream bottle when it doesn't help. I addressed concern and told them they shouldn't suggests products within the chronic pain community the way did because they know we are desperate. Is not right that they force subscriptions on a very vulnerable community. I also told them that I am on a disability budget. Please help me

  Business Response

  Date: 11/10/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *******************************, first ordered a prescription Rex MD product on October 10, 2022, accepting a trial offer of the product and paying only shipping and handling.  The terms to which ****************** affirmatively agreed when accepting the trial offer provided:  get  a sample of [the product] to try first with no obligation if you cancel within 18 days of your sample shipping date.  Your automatic shipments of [the product] will ship beginning in 18 days and every month thereafter for only $78.99 . . . 
  
  Because she did not cancel pursuant to these terms, ****************** was charged for and shipped a full product order on October 29, 2022.  ******************** subscription going forward has been cancelled.  
  
  Considering that ******************** subscription has been cancelled, we consider this complaint to be closed.
  
  Rex MD

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this company on multiple occasions to cancel my recurring orders. They NEVER respond and their wait times are so outrageous over the phone, that it disconnects. I want my orders cancelled. This company scams people into these subscriptions without the ability to cancel.

  Business Response

  Date: 08/31/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *******************************, first ordered a Shapiro product on February 23, 2022.  Several subsequent orders occurred pursuant to the subscription to which ******************** affirmatively agreed when first ordering.  Also pursuant to terms to which ******************** affirmatively agreed, a telephone call is required to cancel an ongoing subscription.  
  
  We have no record within the last 60 days of ******************** calling or attempting to call us to cancel his subscription, although he sent emails.  We have canceled his subscription going forward in response to his latest email.      
  
  Given the cancellation of *** ********* subscription going forward, we consider this complaint to be closed.  
  
  Shapiro MD

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a free trail offer through ************* with this company. It was to try a shampoo and pay $4.95 for shipping. When I placed the order, there was a bait and switch. I have been charged $79.95 from this company. Within minutes, I sent an email to the support and requested a cancelation. Four hours later I receive an email of them telling me it has already shipped. I do not believe this. I ordered around 4 am EST, and they emailed me before 9am saying it had shipped already. I can't afford this! I am disabled and on SSDI with limited income. I should have never trusted this company. Please help me. I know I informed them before it shipped! There is no where on their site that allows you to cancel an order made by mistake such as other companies do. This is a bad way to do business and it is causing me anxiery. Please tell them to refund my money. They shipped it anyway even though I told them I did not want it. I will refuse the shipment but then they will tell me they never got it back. This is not right at all. I emailed them immediately plus I left a message via their support system on the site.

  Business Response

  Date: 08/26/2022

  Re:  Complaint ID #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *******************************, ordered a ********************** product on August 7, which was the only Shapiro MD order that was made by *******************  **************** had attempted to order the free trial but was mistakenly charged the full price for the order.  The product was shipped to **************** on August 8.  
  
  We have refunded **************** for the cost of the August 7 order and stopped her subscription going forward.  It may take up to 10 days for the refund to appear in *** ******* credit card account.    
  
  Considering this refund, we consider this complaint to be closed.    
  
  Shapiro MD