Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with life MD on March 27, 2025. I paid $335 membership fee, which the plan was good for three months at 133 per refill. I have only received one vial of ***********. The date on it expired on May *******. the plan I signed up for was three vials at $133 each. I have been after them to refill my prescription for weeks and they give me one excuse after another. Finally they tell me my prescription will be filled shortly but of course I have to pay another membership fee in order to get that prescription. Its a RIP OFF and misleading.

  Customer Answer

  Date: 06/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a client since February 2024. I have to remind them to refill my order constantly. I completed the updated refill and form and on 5/12/2025 as my prescription from 3/05/2025 was almost empty and expiring on 5/25/25. I have paid for my both the program and prescriptions. Below is the list of contacts (keep in mind, I have called and begged for the refill as well). I simply want my refill, which is part of my package, that they charge me for regularly. Please help me understand how I am not receiving a prescription refill when the last sent was months ago? I am thinking of moving to another provider if we can not resolve. I prefer to stay but each time there is some glitch in the system requiring me to escalate. I need a call when you open on Tuesday or a date. This is quite frankly a process issue not a prescription issue or too early to refill. Please fix the system and keep your customers! **** ***** ************* Hello *******,We want to sincerely apologize for the delay in getting your prescription filled. This is not the level of service we aim to provide, and We recognize how discouraging this must feel. Weve recently had to make some internal adjustments due to updated *** regulations, which has temporarily impacted how quickly we can get prescriptions filled. That said, this is not expected to be a recurring issue, and we are actively working with new pharmacy partners to streamline the process moving forward. To:Please help me understand how I am not receiving a prescription refill when the last sent was months ago? I am thinking of moving to another provider if we can not resolve. I prefer to stay but each time there is some glitch in the system requiring me to escalate. I need a call when you open on Tuesday or a date. This is quite frankly a process issue not a prescription issue or too early to refill. Please fix the system and keep your customers! **** ***** *************

  Business Response

  Date: 06/16/2025

  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ******* *****, enrolled in a ******************** subscription telehealth program on December 10, 2023. 
  
  *** ***** has contacted LifeMD via phone and the Patient Portal for a status of his medication. *** ***** was advised that he needed to renewal process in order to fulfil his latest his prescription. On multiple occasions, *** ***** was sent messages reminding him to complete the renewal process. The messages were as follows: "The requirement to update your Health Profile, including re-adding medications, is part of our renewal process to ensure your safety and the effectiveness of your treatment. This allows us to review your current health status and make any necessary adjustments to your care plan. To make this process easier for you, I can guide you through updating your profile if you're having any difficulties. Is there a specific part of the update that you're finding challenging? I'm here to help streamline this process for you as much as possible. Also, I noticed your renewal survey for *********** is currently incomplete. Completing this survey is crucial for continuing your treatment. Would you like me to walk you through that as well?"
  
  During the phone calls with our *********** team which were held in order to address the information that LifeMD needed to move forward with the patients medications, as well as updating *** ***** on the status of his RX being filled, *** ***** was verbally abusive to our staff. After multiple instances (as recent as June 3, 2025) where *** ***** name called and used inappropriate language toward LifeMD *********** staff, *** ******* account was closed by our Executive Team and a full refund was processed.
  
  LifeMD aims to provide stellar service to each of our patients, as well as keep our staff safe. In this instance, we felt it was best that *** ***** be removed from the platform as we were not able to assist him in the manner he expected.
  
  Given the fulfillment account cancellation and refund provided, we consider this complaint resolved.
  
  LifeMD

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. My Comments: I had renewed the prescription 3 times but Life MD does not have doctors available for 45 days to hold online meetings to resubscribe. I found an new vendor and had the product in 4 days. Something is not going well at Life MD and I was glad to get a refund of my prepaid prescription. My "verbal abuse" is not so, it is telling them their process is broken! They do not listen to the issue of once you have a 30 prescripton and renew it will take 45 days to get an appointment, thus you are out of product for at least two weeks before it is refilled. See the issue their lead time is because they do not have doctors to meet the requirements of their programs. When you only read call scripts and do not write down the problem and try to solve it then you will lose long-term customers like myself. Good Luck to LIFE MD your model is broken. If someone cared they would lis
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business gets you to sign up for 6 months of service and makes you think you are getting a good deal because you would be able to get 6 doctor visitations of 1 per month which you have to do in order to get your medication. Where the problem comes in is that they don't have enough physicians to to see the patients and you may have to wait 2 months to get to see a doctor before you can get your medicine. Any company that charges by the month should have enough staff on hand to handle the new customers they are taking on. I made my last appointment back in mid April and it was scheduled for June 5th. I made this appointment in my 6 month window. Now they are telling me I have to pay them another $749 if I want to be able to keep this appointment. That seems criminal to me. If you make an appointment in your 6 month window you should not have to pay more money for them to honor that appointment. This to me is the same as a restaurant advertising all you can eat buffet and when you go in the restaurant they have no food out for anybody to eat. They advertise that refills are simple and online which is not true because you have to actually have a video consultation with a doctor or nurse practitioner. They also do not tell you that they only have 1 nurse practitioner for the entire state of *********** which is why it takes so long to be able to speak with somebody. They should disclose up front before you join that there are very long wait times due to only having 1 nurse practitioner. I have waited 7 weeks for this appointment on 06/05/25 and they send me an email saying if I want to keep that appointment I will have to pay them $749.00 more dollars. That seems like extortion to me. Since my appointment was made in the 6 month window that I had previously paid for I should not have to pay them more money for that appointment that I have already paid for. They need to also not false advertise simple quick refills because it is anything but that.

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1-year subscription/membership with LifeMD. For the first couple of months, customer service was fantastic. I was receiving excellent care, prescriptions were filled promptly without me having to ask, and any messages I sent were typically responded to within 24 business hours. However, in the last 3 months, this has drastically changed. I have to message the care team multiples times, call customer service, and wait DAYS for a response. The last two times I have needed refills, I have had to practically beg the provider that I am paying out of pocket for, to do their job. Per LifeMDs website, the membership with LifeMD includes same-day prescription refills along with 24/7 access to healthcare providers. I have been trying for days to make an appointment and LifeMD will not allow me to do so. My prescription was never refilled on time and was refilled incorrectly a day late with no prior authorization for a dose increase as it should have been. Therefore, my pharmacy is still unable to fill my prescription 6 days later and LifeMD will not provide the prior authorization despite me calling and messaging multiple times with no response and my pharmacy attempting to contact LifeMD as well. I am now 6 days into of being off medication due to LifeMDs negligence and lack of care. They are falsely advertising care that they do not deliver to patients paying hundreds of dollars for. I want the year that I paid for reimbursed in full as I have not been given the care or services I was told I would be provided as advertised on their website.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *********
  
  
  
   
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up 9 months ago, but was never able to use the service and never had a consultation or a prescription . I attempted to cancel the account but was not able to. The cancel button on the web **** says you have to call their 800 number, and their 800 number puts you in a wait queue that after ***** minutes you are told to press one for a call back on the current number or two for an alternate number. I never received a call back from them. I have done this each cycle and finally had to cancel my credit card tied to the account since they would not let me cancel online nor via the phone. Over the last several cycles I was billed a total of $2225.25 since inception for a service I never used nor could cancel. I have all receipts and my record shows i have never had a consultation or used any of their services or persecriptions

  Business Response

  Date: 06/09/2025

  Complaint ID: ********

  Dear *** or Madam: 
  
  We write in response to the above-referenced complaint. 
  
  The customer, **** **********, enrolled in a three-month LifeMD telehealth subscription program on: November 28, 2023. At the time of enrollment in the program, the customer affirmatively consented to enrollment in a subscription program, which would include renewals every three months.
  
  On May 29, 2025, Life MD received written communication from the BBB that *** ********** wished to cancel his LifeMD membership and requests a full refund due to not using the services.
  
  After a review of *** ************ account, the account was cancelled and he was issued a refund in the amount of $2225.25 to the payment card on file.
  
  Given the refund, we consider this complaint to be resolved.
  
  LifeMD

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased subscription May 21, thinking the $447 included medicine. Found out it did not. I have not even had a consultation and asked for them to cancel my membership. Their exact words were I dont want you to lose the $447 you have already invested Invested in what?! I have yet to see a doctor. I wish I would have come to BBB prior to going to LifeMd. I see that many others share my frustrations.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *********
  
  
  
   
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14 2025 I spoke to a LifeMD sales *** (*********) who confirmed what the website stated that for $447 every 6 months I would receive ***** medication. She confirmed the meds were included in this fee. On 5-25-25 I completed the zoom visit with the Dr. *********** ******* who advised the meds would be $400 a month. When I stated to her I was told the meds were included she stated No they are not and became visibly uncomfortable when I questioned the integrity of the program. I cancelled my subscription and demanded a refund. They have yet to respond or resolve the issue. They were misleading and deceptive.

  Business Response

  Date: 06/09/2025

  Re: BBB Case #********

  Dear *** or Madam: 
  
  We write in response to the above-referenced complaint. 
  
  The customer, *** *****, enrolled in a six-month LifeMD telehealth subscription program on May 14, 2025. 
  
  Our records show that on May 25, 2025, 11:22am Mr. ***** wrote into our *********** requesting to cancel his subscription since the medication was not included in the membership costs.
  
  The account was successfully cancelled and a refund of $447 was initiated on May 25, 2025.
  
  We can confirm that no additional charges will be incurred as the account is inactive.
  
  Given the cancellation and refund, we consider this complaint to be resolved.
  
  LifeMD

• Initial Complaint

  Date:05/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in LifeMDs weight management program and paid $335.25 for the first month of care. The initial setup was smooth and I received my Zepbound prescription without issue. However, during my second month, I encountered a complete breakdown in communication and service. I submitted a refill request and updated my pharmacy information well in advance of my scheduled injection date. I reached out multiple times through the portal to both the care team and front desk and received only generic replies with no real updates or clarity.On May 21, I confirmed with my pharmacy that they had not received anything from LifeMD. They also told me it would take at least 24 hours to order and stock the medication once a refill was submitted. According to a LifeMD message, a task was created on May 14 and assigned on May 15. As of today, May 23, I called and the escalation is pending AND the prescription is still pending and I have received no resolution or direct communication.I was able to speak with someone on May 22 who was kind and helpful. He assured me that an update would be coming soon and that I may be reassigned to a different provider if necessary to get the refill processed. Despite that, it is now the following day, and nothing has changed. I have now missed my injection and am days behind, which may affect the safety and effectiveness of the treatment.I followed all instructions, provided information well in advance, and was patient in my communication. Despite that, Ive received no actionable support and am now left without my medication and unsure what to do next. This is unacceptable for a paid medical service and directly impacts my care.

  Business Response

  Date: 06/05/2025

  Re: BBB Case #********

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ****** ******, enrolled in a three-month LifeMD subscription telehealth program on April 07, 2025.  

  Thereafter, on April 21, 2025, *** ****** met virtually with a LifeMD affiliated provider and was prescribed medication, which was sent to her local pharmacy that same day for pickup and paid for separately. 

  We would like to sincerely apologize for the delay in receiving your medication. Upon account review, we can see that you inquired about the medication multiple times and was promised that it would be escalated. We have since confirmed your prescription and the status changed to "approved" which means it was sent to your local pharmacy for pickup on May 24, 2025. 

  As a courtesy for the inconvenience caused, we have extended a $149 credit to the account. 

  Given the fulfillment of the medication and credit provided, we consider this complaint resolved.

  LifeMD
  

  
  

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for services that i have to beg to receive, I asked for my membership to be canceled and refunded as of the beginning of May 2015 because services where not used this month, I am done begging this company to do what they are supposed to be doing, I ha e screenshot of of messages between myself and the billing **** and care team proving they are not doing what I paid for. They said would cancel my membership just now but not refunding the correct amount

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I spoke with business today, two different people,  believe all is ok now
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my refill since April. I keep getting the run around from the care team that itll ship next week. I still have not received it! I paid for a 6 mos membership & received no meds April or May!

  Business Response

  Date: 06/02/2025

  Complaint ID: ********

  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ******** ********, enrolled in a LifeMD subscription telehealth program on September 17, 2024. 
  
  We would like to sincerely apologize for the delay in receiving your medication.  Upon account review, we can see that you inquired about the medication multiple times and was promised that it would be escalated. We have since confirmed your prescription was delivered to the address on file on May 30, 2025.
  
  Upon research on the account, we can see that on May 5, 2025 and May 13, 2025 courtesy credits were added to the account in the amount of $149 each.
  
  Given the fulfillment of the medication and courtesy credits of $298, we consider this complaint resolved.
  
  LifeMD