Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription and they are refusing to allow me to remove my credit card info. And they told me they do not have the means to do it. I have a right to have my financial information removed and they will not comply. That is nonsense that they cannot remove it

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Rex MD has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an online appointment with a medical provider and prescription was approved and sent to the pharmacy on September 22, 2023. Today is October 4, 2023 and it still has not even been shipped. I have called multiple times and they keep telling me I have to wait another 7 to 10 days before it will even be shipped! I ended up trying Hims and I received my medication aproximately 5 days later. This is probably why Hims has an A+ rating with the BBB and Rexmd is not even backed by the BBB! I should have done my research to begin with. I called again today to try to cancel my order since it hasn't even been shipped yet. I was told I can cancel but I wont receive a refund as they do not give refunds. I explained that if it hasn't been shipped it's not really a refund it's just cancelling the order. They disagreed. This company is very dishonest and unethical. Do you really want to deal with unethical medical providers!?? I'm sure they will send some kind of response saying it's all my fault well, look at their BBB rating and compare it to Hims!!! Look at all their excuses listed on here. I will give them the opportunity to cancel my order and give me my money back because as of now I am paying $261.90 for a product I never received! After which time I will start a negative review campaign and at least help others not lose money with unethical medical providers! The government really should come down on companies like this but we'll get to that. They've never dealt with somebody like me before!

  Business Response

  Date: 10/30/2023

  Re:  BBB Case # #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *********************, ordered a prescription drug product from REX MD on September 22, 2023, following authorization from an affiliated medical provider. **************** complains that as of October 4, 2023, the product he ordered still had not shipped. Unfortunately, due to market supply issues which are beyond the direct control of REX MD, fulfillment of the prescription product **************** ordered was delayed. 
  
  Because of the order delay and the customers request for a refund, **************** was refunded in full on October 9, 2023. 
  
  Given the issuance of a full refund, we consider this complaint resolved.
  
  REX MD

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REX MD took my money and I did not receive any medications.

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Rex MD regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

  Business Response

  Date: 09/27/2023

  Re:  BBB Case # ********
  

  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***************************, first ordered a prescription drug product from REX MD on August 17, 2023, following authorization from an affiliated medical provider. On August 24, 2023, it was determined that the order was not delivered to the correct address, and LifeMD requested that its pharmacy partner send out a replacement order. On August 25, 2023, the customers address was updated in the pharmacys order system and a replacement order was shipped on August 30, 2023. 
  
  Our records show that the replacement order has been delivered to ******************** correct address.
  
  Considering that a replacement order has now been delivered to the customer, we consider this complaint to be resolved.     
  
  REX MD

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Requesting a full refund

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 11/24/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the customers rejection of our previous response to the above-referenced complaint.
  
  The customer, ***************************, first ordered a prescription drug product from REX MD on August 17, 2023, following authorization from an affiliated medical provider. On August 24, 2023, it was determined that the order was not delivered to the correct address, and LifeMD requested that its pharmacy partner send out a replacement order. On August 25, 2023, the customers address was updated in the pharmacys order system and a replacement order was shipped on August 30, 2023. 
  
  As indicated in our prior response, our records show that the replacement order was delivered to ******************** correct address. Despite REX MDs fulfillment of a replacement order, the customer continues to seek a refund, claiming that he was forced to seek a prescription product elsewhere prior to receiving his product from REX MD. 
  
  As a further courtesy, the customer has now been refunded in the amount of $100.00, which refund was initiated on November 13, 2023. 
  
  Considering that this customer has now received both a replacement order of his product and a refund of that same product, we consider this complaint to be resolved.     
  
  REX MD

• Initial Complaint

  Date:08/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked online and it showed I had ************ available and I requested to cancel the subscription that I didn't want in the first place. The subscription was never cancelled and then they filled the prescription and charged me $88. I don't even use this medication as I had a bad reaction to it. Contacted them and they were rude and condescending.

  Business Response

  Date: 09/01/2023

  Re:  BBB Case # ********
  

  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *************************, first ordered a prescription drug product from REX MD on May 5, 2023, following authorization from an affiliated medical provider. When placing this order, ******************** affirmatively agreed to enrollment in a subscription program. *** ********* claim in his complaint that his online account showed ************ is inconsistent with our records, which indicate his prescription refills had not yet expired at the time of the complaint. Nonetheless, on August 11, 2023, *** ********* subscription was canceled, per his request.
  
  Although REX MDs terms explicitly state that prescription products are non-refundable, as a courtesy, ******************** was refunded the $88.20 cost of his most recent order on August 14, 2023.
  
  Considering this subscription cancellation and refund, we consider this complaint to be closed.    
  
  REX MD

• Initial Complaint

  Date:06/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 6/11/23 I WAS SENT A TEXT FROM REX MD OFFERING ME AN OPPORTUNITY TO GET A GREA DEAL ON ******. I RESPONDED TO THE OFFER AND USED MY ****** ACCOUNT TO MAKE THE PURCHASE.HOWEVER, AT NO TIME WAS I INFORMED THE PURCHASE PRICE FOR GENERIC ****** WOULD BE $480.00. I ASSUMED THAT PRIOR TO THE ***** PURCHASE, I WOULD BE GIVEN THE OPPORTUNITY TO REVIEW THE PURCHASE PRIOR TO COMMITTING TO THE FINAL PURCHASE.INSTEAD, I RECEIVED NOTIFICATION THAT I HAD JUST PURCHASED $480.00 OF GENERIC ****** WHICH IS NOT WHAT I WANTED. I WAS ALSO NOT INFORMED OF THE ***** I WAS CHARGED UNTIL AFTER I WAS BILLED. THIS IS FRAUDULENT BEHAVIOR AND THEY REFUSED OT REFUND MY FUNDS.

  Business Response

  Date: 07/17/2023

  Re:  BBB Case #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *************************, ordered a prescription drug product from REX MD on June 11, 2023, following authorization from an affiliated medical provider. In his complaint, ******************** complains that he was not informed of the purchase price of the medication until after he made the purchase. REX MD can confirm, however, that ******************** was informed of both the per tablet price and the total price of his order, which were both prominently displayed to ******************** on REX MDs website after he completed his intake form, and before he made his purchase. 
  
  REX MD displayed the full purchase price to ********************, and he was then directed to a payment screen where he clicked on the ****** payment option, which routed him to ******s website, where he was prompted to enter his ****** account information to complete the purchase. ******************** complains that he was given no opportunity to review the purchase price on the ****** site before committing to the purchase. This is inconsistent with our understanding of ******s payment interface. However, REX MD does not control the payment interface of ******, a third-party online payment system which REX MD allows its customers to connect to as a payment option.
  
  Further, at the time of ******************** order, the terms and conditions on REX MDs website specifically stated that prescription medications are not eligible for return or refund. ******************** affirmatively agreed to these terms when placing his order and the order was shipped to ******************** at the address he provided at the time of purchase.
  
  In sum, REX MD expressly disclosed the purchase price to ******************** prior to his payment, shipped the product to the address he designated, and does not control the online payment interface of third-party online payment systems, of which ******************** complains.
  
  We therefore consider this complaint resolved.
  
  REX MD

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

   

  The business response is NOT ACCURATE, at no time was I informed that I was going to billed the amount that was paid until AFTER the purchase was complete. I have been using ****** for years and this incident is the first and only time where I was charged for a purchase without being able to view the amount being charge. I suggest the business go to their website and make a purchase using ******. Your checkout process is intentionally fraudulent and you over charge customers for a small amount of product. I want my funds returned. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 08/09/2023

  Re:  BBB Case #********
  
  Dear Sir or Madam:
  
  We write in further response to the above-referenced complaint.
  
  In reply to our initial complaint response, the customer, *************************, writes that at no time was I informed that was going to be billed the amount that was paid until AFTER the purchase was complete. We have reviewed the REX MD webpages that the customer visited when placing his order. The full price was prominently displayed to ******************** multiple times before he before he made his purchase. Immediately before he clicked on the ****** payment option, ******************** was directed to a Payment Final Step page on the REX MD website. That page contained the following statement: By clicking Complete my order you will be charged $480.00 for your first shipment and $480.00 every 6 month thereafter until you cancel or your prescription expires. You can cancel your plan anytime by logging into your account or calling us at ************** or via email at *************************************.  ******************** clicked on the Pay with ****** payment button on this page and was redirected to the ****** website and payment interface where he completed his purchase.
  
  As previously noted, REX MD does not control the payment interface of ******, a third-party online payment system. 
  
  Moreover, we are unable to provide a partial courtesy refund of ******************** non-refundable order at this time as our payment processing system will not allow it. Our third-party payment processing system informs us that ******************** has disputed this charge directly via a chargeback request (either to ****** or to the bank or card issuer associated with his ****** account). Our payment processing system does not allow for processing of refunds while a chargeback dispute is pending. As we are not directly involved in chargeback disputes, we are unable to assist ******************** further at this time.
  
  REX MD

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I cannot stress enough that I was NOT given proper notification that I was going to be billed ****** for 60 tablets of GENERIC ******. If you review the complaints against this company, there are numerous complaints regarding being overcharged by this company for GENERIC ******. They are trying to blame the ****** processing system but the ****** processing system does not do final check outs, the company selling the product is supposed to provide a proper review before **************. This company knows exactly what it is doing when they overcharge people and do not provide a legitimate ************** process. Once I used ****** to chaeck out, i was advised I was being returned to the merchant and the next thing that occurred was a notification from these crooks that I just paid $****** dollars. Now they are saying that they cannot provide any refund because of the ****** dispute. Just return my funds so i can go away. I DO NOT like being taken advantage of.....    

   

   

  order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was made without my authorization and the funds that were taken were funds that fed me and got me a room. It was just deposited into my account a short while before, I tried contacting rex MD and when I asked for a supervisor I was hung up on

  Business Response

  Date: 07/14/2023

  Re:  BBB Case #*********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *********************, we understand, is a relative of complainant, *************************. ****************** attempted to order a prescription drug product from REX MD on June 19, 2023, which order was initially declined by the credit card used to place the order. When attempting to place the order, ****************** affirmatively agreed for the card he provided to be charged for the order. 
  
  After receiving *** ******** affirmative consent to place the order, REX MDs order system continued to attempt the initially declined transaction over the following days. On June 26, 2023, the previously declined transaction was approved and charged to the credit card account that was used to place the June 19, 2023, order. That same day, ****************** called to dispute the charge, which she believed was unauthorized. The REX MD representative explained that the charge was in response to an online order attempt, and that REX MD would not have charged the card on its own, without having received the online order.
  
  On June 28, 2023, REX MD refunded the full purchase price of the order that was placed on June 19, 2023, for which the transaction was completed on June 26, 2023. 
  
  Given the issuance of a full refund, we consider this complaint resolved. 
  
  REX MD

• Initial Complaint

  Date:05/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company (Rex MD) widely advertises their prescription and supplement products for men. I made the mistake of ordering two different products from them... one an herbal supplement, the other an oral prescription product. In BOTH cases, I only later found out that these orders would AUTORENEW in perpetuity, and I would continue to be re-billed at high rates. This company is very deceptive and sneaky about this. I do not recall EVER being notified that these orders would auto-renew, or that I would be recurrently billed time and time again. I only discovered this after getting new shipments I did not want. In addition to that, they refuse to accept any returns. On top of that, they also REFUSE to take your account out of their so-called "auto-renew" program, despite explicit email communication from the customer. Instead, they force you to call their customer service phone number, which has MASSIVE hold times. So in sum, they go to great lengths to deceptively HIDE the fact that they will continue to recurrently bill you; they never notify the customer of new shipments ahead of time; they refuse all returns; and they blatantly make it extremely difficult to get your account out of "auto-renew." In my book, this whole scheme adds up to theft.

  Customer Answer

  Date: 06/18/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Rex MD has been resolved.

  The company eventually gave me a full refund, after initially refusing. It seems my negative review on TrustPilot (and others) may have gotten their attention.

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many other complaints that I've been reading on this website, REXMD is most likely pulling a scam. On 2/2/2023, I wanted to see how sildenafil (substitute for viagra) would work for me. I settled on 18 pills for $153 (#*******). Nowhere did I see or read that I was being put on a recurring monthly prescription plan. If I had known that, I would have never ordered them. Last Thursday, 5/11, unknown to me, my credit card was charged another $153. I didn't know any of this until I received the second shipment on Saturday, 5/13. I called up my credit card company and they advised me that the payment was approved and the only thing that I could do was to put in a claim, which I did. I called up REXMD and told them that I did not order this second shipment and they told me that I signed up for recurring shipments. I told them to cancel my order which they did, but I could not return the medicine. This, I assume, is how this company makes most of its money, by deceiving advertising. I don't know how this could be legal. What I hope from this complaint is to get my $153 back.

  Business Response

  Date: 05/17/2023

  Re:  BBB Case #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  On February 2, 2023, the customer, *********************, ordered a prescription drug product from Rex MD, which was approved by an affiliated medical provider.  When making this order, ************** affirmatively agreed to a subscription program going forward and language stating that no refunds were allowed on prescription products.  ************* complaint reflects, his order was shipped to, and received by, ***************
  
  On April 28, 2023, ************** received an email notification (to the ******** email extension that he used on his initial order) that his subscription was going to be refilled on May 3, 2023.  *** ****** prescription refill was charged on May 3, 2023, and the prescription was delivered to Munno on May 13, 2023.
  
  ************** contacted ** on May 8, 2023 and asked for a refund of his refilled prescription that he received pursuant to his subscription. In response, we cancelled his subscription going forward. 
  
  Given the end of *** ****** subscription, we consider this complaint to be closed.
  
  Rex MD

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27, 2023, my wife told me there was a pending charge on our **** from Rex MD for $255.00. I called Rex MD on February 27 at 9:52AM PST. I spoke to a lady and told her I have a charge of $255.00 pending on my **** from Rex MD. She told me it was for a refill of generic ******. I asked her to cancel the order. She asked me a couple of questions and I told her the medication works, but I have plenty of it, and I dont want or need anymore of it. She was helpful and told me she canceled the order and I received a follow up email with cancellation notification #*******. The email stated Per your request, your prescription has been canceled. I received an email from Rex MD on February 28, 2023, that my order was shipped. I was charged $255.00. I called Rex MD two other times to try and fix the problem and I was told there was nothing they could do. I asked to speak a supervisor. I was supposed to be called by one and never was. I received a package from Rex MD on Friday evening, March 3, 2023. On Monday, March 6th, I drove to ***************** *********** at ***********************************************************, and refused the package. The post office took the package and they told me they would send it back. I have screenshots of my online account showing the order was on hold on February 27, 2023 with the shipping date grayed out. I refused the Rex MD package. I will dispute the charges and I will make a complaint with the BBB and the company itself. I want to be reimbursed for $255.00.

  Business Response

  Date: 03/24/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *********************, ordered a prescription drug product from Rex MD on November 23, 2022, following authorization from an affiliated medical provider.  When making this order, **************** affirmatively agreed to a subscription program going forward.  On February 22, 2023, we sent **************** an email notifying him of an upcoming subscription order.  That order was made on February 27, and the product shipped to *****************
  
  **************** contacted us on February 27 and March 1, informing us that he did not want the February 27 order.  As a courtesy, we refunded this order to **************** on March 8, 2023.   
  
  Given this refund, we consider this complaint to be closed. 
  
  Rex MD

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/22 I placed an order through Rex MD after going through a brief medical review by their doctors to ensure you are healthy enough to take their medications. Unfortunately, I am not able to use ****** as I was admitted to the hospital on 12/27/22 for 2 weeks. I suffered 3 strokes and a heart attack and was diagnosed with heart failure. The cardiologist and my PCP that I can no longer take ****** or any variation of the medicine.I logged into Rex MD website to see what my options were to return this product. Under their FAQ page their was a section on refunds, The following information states their policy on return:Can I get a refund?-50 votes -50 REX MD? Your Account and Services Rex MDs refund policy is to evaluate requests on an individual basis. Contact ******************************** for further assistance.I emailed Rex MD customer support explaining my recent diagnosis and I was requesting a full refund. I am unable to take their product the product is unopened, I included a pic showing the bottles still have their seal on them. I also offered to provide a letter from my PCP and hospital paperwork for review. ******** at Rex MD answered my email. It is below: ******************** **** ****** *** ***** **** ** *** ***** ****** ***** **** ************ ** ********** *** ** *** **** ** ******* ******** **** ** **** **** **** ******* ***** ** ***** **** ******** **** ******* *** **** ***** **** *** *** *** **** *** ** ******** ******* ************** *** ***** *** ***** *** *************** *** ****** ** ********* ** *** **** *** ******* ********** *** *** **** ** ***** ** ******************************** ** ** ******* *** ******* **** ** *************** *** ** ************* ******* ** *** ********* ** *** ************ ** ************* **** ******************************** ************** * ********* ** *** ***** *** ***** *** * ****** ******* ******** ******* **** *** ***** *** ****** * **** * **** ** ***** ******* *** * *** *** *** ******** ** *** ******* **** **** ***** *** ******

  Business Response

  Date: 02/13/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *****************************, first ordered a prescription drug product from Rex MD on December 24, 2022, following authorization from an affiliated medical provider.  When making that order, ********************** affirmatively agreed to enrollment in a subscription program.  On January 25, 2023, ********************** sent an email to Rex MD explaining that recent medical problems caused his physician to tell ********************** that he could no longer take the prescription product that he ordered.  We immediately stopped his subscription.
  
  We have since contacted ********************** by email asking for a medical note, so that we could issue a refund for his first order.  On February 4, 2023, ********************** responded that he would provide us with such a medical letter.  We will process his refund immediately after receiving that letter.
  
  Given the termination of *** ********** subscription and his impending refund, we consider this complaint to be addressed.  
  
  Rex MD