Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the consultation and chose which medication I wanted. I was then told that I would be charged $288 today and the remaining $600 at a later date. Lo and behold I was charged $866 all at once. Thankfully my credit card stopped the payment. I canceled my membership on June 26th and have continued to receive email after email about them attempting to charge my credit card the $866!!!! Ive emailed customer service about this issue and was told that everything would be taken care of. It is July 21st and Ive received a total of 19 emails from Zealthy (since June 26th) trying to charge me for the medication. This is NOT ok!

  Business Response

  Date: 07/22/2025

  Hi ********, 
  
  Thank you for bringing this to our attention, and were truly sorry for the stress and inconvenience this situation has caused.
  
  We understand how frustrating it must have been to expect one payment plan and experience something different, followed by repeated charge attempts after you canceled. Thats certainly not the experience we want for anyone.
  
  Please rest assured that weve voided the $866 charge and removed all cards on file to ensure there will be no further billing attempts. You should not receive any more payment notifications moving forward.
  
  We truly appreciate your patience, and we're sorry again for the confusion and repeated emails. Your feedback is incredibly valuable, and were using it to improve how we communicate and handle cancellations more effectively.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19 i signed up for Zealthy for $39 bc it offered weight loss prescriptions and help getting insurance approval for medication. It also stated in the advertisement that you only pay if you receive medication. I received prescription but pharmacy did not process bc insurance did not approve. And i did not choose to purchase through Zealthy and Zealthy never mailed any medication to me. On May 19th i was charged $135. I was suprised bc i never received medication so i reached out to cancel on the app and sent a message as well. On June 19th i was charged again. So i went to check my account and it did not show canceled so i processed it again and sent emails and messages in the app and it finally showed canceled effective 7/19 but no response re:refund. Today my account shows i was charged again. Now i am convinced it was not a mistake but a scam and i am very frustrated.

  Business Response

  Date: 07/21/2025

  Hi ********, 
  
  Thank you for reaching out and for sharing your experience. I'm truly sorry for the frustration and confusion this situation has caused.
  
  While were unable to refund the earlier months due to provider services being rendered and a prior authorization submitted in May, as outlined in the terms agreed upon during sign-up, weve gone ahead and refunded the two $135 charges from June and July. Your Weight Loss Membership has also been fully canceled to prevent any future billing. Please allow ********************************************* your account.
  
  We genuinely regret the inconvenience and hope this resolution brings you some peace of mind.  
  
  If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of this month, July 2025, I noticed that $135 was taken from my checking account from **********************. I quickly contacted the company and it initially sounded like there would be a resolution. While looking through charges in my account, I saw this was the 3rd payment they took from me! Ive never signed up or had any type of service or communication with this company in YEARS. A few years ago I sent my email address to get additional information but very quickly cancelled my account. Now, out of nowhere Im being charged for services I never wanted OR received. Their customer service **** act like they want to help my asking for additional information then after giving it to them, their response is a complete mastery in gaslighting. Acting like they have no idea whats being discussed, they respond with were sorry to see you go and give me a discount code while ignoring the topic at hand. At one point, one *** even admitted that my information could have been stolen. I feel like they are treating me like a liar. There NO WAY Im about to log in my account and cancel there by admitting I created an account in the first place Ive asked them to show me proof that I received ANY services and then as scheduled, their next *** enters the convo with the sole goal to knock the conversation off track. Then I have to start all over again. This company is a complete and total scam. No wonder they are not BBB accredited. I WILL get my money back, no matter how long it takes or who I have to sue.

  Business Response

  Date: 07/21/2025

  Hi *****, 
  
  Thank you for reaching out and sharing your experience. Im so sorry for the frustration and confusion this situation has caused.
  
  Weve looked into your concern and have refunded the three $135 charges. Your Weight Loss Membership has also been canceled to ensure no future billing. You can expect the refund to reflect in your account within 57 business days.
  
  We understand how upsetting this must have been and genuinely regret any miscommunication you experienced while trying to resolve this.   
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ****
  
  
  
   
  
  

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I signed up for Zealthy and was approved on June 20th. I paid $585 and an additional $135 for a membership, even though I signed up for the 3 month supply with membership included for $770. I reached out on June 26th because I received a text saying that my medication was delivered, but I did not receive it. I was contacted by Zealthy and told I needed to change my address because I used a PO Box. I changed my address and they informed me that it would be escalated with the pharmacy and I would get an update as soon as possible.I reached out on July 7th asking for an update and was told again that it was escalated and that I would be provided a tracking number soon.I didnt hear anything and so I reach out again on July 11th, asking for an update. Again I was ignored.I reached out a final time on July 14th, still not getting any information. I am growing frustrated and I have tried to call customer service but get told that there is no one available. I left a voicemail and did not get a call back. I am getting to the point where I would like to just get a refund and take my business elsewhere if no one wants to communicate with me.

  Business Response

  Date: 07/21/2025

  Hi ******,  
  
  Thank you for taking the time to share your experience, and Im truly sorry for the lack of communication and the frustration this has caused. You absolutely deserve timely updates and clarity, and I understand how disappointing this has been.
  
  Weve gone ahead and submitted a new request for a refund for your order. Please know that weve also followed up again with our pharmacy team to ensure this matter is prioritized. As soon as we have an update, someone will be in touch right away.
  
  We sincerely apologize for the inconvenience and appreciate your continued patience while we work to make this right. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the item/subscription on May 9th for 160mg + 2 months Weight loss membership totaling $1915. Second **** expected delivery date June 13th. June 9th-27th (screenshots attached) I requested my refill and kept getting the runaround. Finally I requested a refund. I got a confirmation number #****** that they will not fill my second and third vial so I should be due a refund. I've tried contacting them multiple times but still have not heard back. I did this via ******. ****** closed my dispute because Zealthy sent them one proof of delivery so they closed it. I asked them again to reopen and ask for additional proof they sent me anything. This is just ridiculous that they keep avoiding me and not giving me my money back for what I did not receive.

  Business Response

  Date: 07/21/2025

  Hi *****, 
  
  Thank you for reaching out, and Im so sorry youve had such a difficult experience, thats certainly not the kind of service we aim to provide.
  
  Weve escalated your concern to our pharmacy team and submitted a refund request for the unfilled vials. Please rest assured this is being reviewed, and someone will follow up with you as soon as we receive an update.
  
  We truly understand how frustrating this has been, especially after your multiple attempts to get clarity. Your patience means a lot, and were committed to making this right. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Hello. I received a note from Zealthy saying they have closed my request and I am hoping I can get a refund from my bank. I am still waiting on my bank to receive the updated information. Since Zealthy had closed this dispute, I guess I should close this dispute? 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 07/21/2025

  Hi *****, 
  
  Thank you for your message and for sharing the screenshot. I completely understand your frustration, and Im truly sorry for the inconvenience this has caused.
  
  We hear you, and we respect your decision not to proceed with the order. While the issue had been escalated previously, weve now made sure to focus solely on your refund request. Someone from our team will be in touch as soon as we have a meaningful update.
  
  We appreciate your patience, and were committed to resolving this as quickly as possible.  
  
  If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zealthy charged my credit card $1,177.00 on 3/31/2025. I did order this. It was for 12 months worth of weight loss product. I received one small vial after that containing 3 months worth of weight loss product. They havent sent more stating their pharmacy had an issue. Now i am getting email after email telling me i need to reorder more and PAY for it. Their customer service just keeps telling me we appreciate your patience. Their emails come sometimes ***** a day. $1,177 divided by 12 is ***** per month. Three months worth is $294. I want a refund of $884.76. They refuse to send a product I already paid for and constantly try to get me to pay for more. They have scammed me and many others. They are dirty rotten and underhanded. I got a product from another company and just want a refund for 9 months going forward.

  Business Response

  Date: 07/21/2025

  Hi ******,  
  
  Thank you for reaching out and sharing your experience. I truly understand how frustrating and upsetting this situation must be, and Im very sorry for the stress it has caused.
  
  Weve gone ahead and escalated your concern to our pharmacy team and submitted a request for a refund for the unfulfilled portion of your order. Please rest assured this is being carefully reviewed, and someone will be in touch with you as soon as we receive an update.
  
  Were committed to resolving this properly and truly appreciate your patience as we work through it.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged $135 monthly for a subscription I did not authorize. Additionally I have tried to cancel the account and there is no way to do so!

  Business Response

  Date: 07/18/2025

  Hi ******,  
  
  Thank you for bringing this to our attention, and Im truly sorry for the confusion and frustration this situation has caused. You're absolutely right, being charged for something you didnt knowingly authorize, especially without a clear way to cancel, is incredibly upsetting and not the experience we want for you.
  
  I want to reassure you that weve taken care of this on our end. Weve processed refunds for the two $135 charges, and you can expect the funds to be returned to your account within 57 business days. Additionally, *** confirmed that your Weight Loss Membership has been fully canceled to prevent any future charges.
  
  We appreciate your patience as we work to make things right.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ***
  
  
  
   
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get medication from this company. They took my money and then basically went ghost on me and would send me the same automated message . They would charge my card a bunch of times.

  Business Response

  Date: 07/18/2025

  Hi ******,
  
  Thank you for reaching out and sharing your concerns with us. Youre absolutely right, after a month of waiting and receiving repeated automated messages without resolution, this is not the experience you deserve, and we sincerely apologize for the frustration and confusion this has caused.
  
  After reviewing your account, we found that there were three separate accounts created under your email addresses: *********************************** ********************** and ********************* This is why there were multiple charges, two attempts for the order and three charges of $39 for the membership fees.
  
  To address this, we have voided the two order charges and refunded two $39 membership fees back to your card. Please expect these refunds to reflect in your account within 5-7 business days. Additionally, we have sent a request to our pharmacy team to cancel your order, and rest assured, someone will reach out to you as soon as there is an update.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at **************. Any of our Zealthy Coordinators would love to assist you!
  
  Thank you for your patience and understanding.
  
  Warm regards,
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   they keep charging my card for $700 and Ive asked them multiple times to delete my accounts and to stop charging my card but every day, INCLUDING TODAY, I get at least one or two notifications that theyve tried to charge my card $800. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ** *****
  
  
  
  
   
  

  Business Response

  Date: 07/21/2025

  Hi ******,  
  
  I truly understand how upsetting this experience has been, and Im very sorry for the continued frustration.
  
  Please rest assured that all recent charge attempts have been voided, and your account has been updated to prevent any further billing. While were unable to refund the medication cost since the order was fulfilled, weve gone ahead and refunded the $216 for the unused portion of your membership from the $881 charge, as a gesture of goodwill.
  
  We hope this helps bring some peace of mind. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Zealthy to inquire about weight loss***** meds, they asked for payment information before I could continue with my inquiry. Now I find that my credit card is being charged and I never completed the sign up process. This is a scam, they won't cancel unless I give them more information and at this point, why would I do that, Im not receiving services from these people, very misleading

  Business Response

  Date: 07/17/2025

  Hi ****, 
  
  Thank you for reaching out and for sharing your concerns. Im truly sorry for the confusion and frustration this situation has caused you, thats never the experience we want for anyone exploring care with us.
  
  Weve gone ahead and processed a refund of the $39, which should reflect back in your account within 57 business days, depending on your banks processing times. Your Weight Loss Membership has also been canceled to ensure that no future charges occur.
  
  We understand your hesitation, especially when things dont feel clear or expected. Your feedback is incredibly valuable, and were actively working to improve how we communicate our process upfront to make sure it feels transparent and respectful of your trust. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ****
  
  
  
   
  
  

• Initial Complaint

  Date:07/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was curious about *********** and this business was recommended by ****** as a compounding pharmacy. I signed up for an account and went halfway thru the process of seeking a medical appointment with one of their doctors but did not complete that. I immediately tried to cancel but there is no cancellation option available through their website. I have exchanged roughly *************************************************************************************************** to cancel through their website, but their website does not direct to a cancellation option as it is supposed to according to their customer service. They keep trying to bill my card and this has been ongoing for weeks now. Every time I respond to customer service via email, it generates a new ticket, thus the issue never gets dealt with. It is clearly set up as a way to defraud the consumer. I have asked consistently from the day I first created an account for the account to be cancelled and deleted. I'm going insane.

  Business Response

  Date: 07/17/2025

  Hi *******,  
  
  Thank you for taking the time to share your experience. I truly understand how frustrating and exhausting this situation must have been, and Im so sorry it reached this point.
  
  Weve gone ahead and voided all retry payment attempts and fully canceled your Weight Loss Membership to ensure no future charges occur. You will not need to take any further action. 
  
  I also want to sincerely apologize for the confusion and back-and-forth youve had to endure. The last thing we want is for anyone to feel overwhelmed or unheard. We recognize that the cancellation process should have been much clearer and smoother, and were taking steps internally to improve how these requests are handled.
  
  We appreciate your patience and the opportunity to make this right. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** **********r
  

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  Thank you for your prompt attention to this matter. Greatly appreciated. 
  
  Sincerely,
  
  ******* *********