Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zeatlhty is scam. They lure you in and offer all these discounts then when you sign up the fees and medication is different than advertised. I cancelled the first day I started their app didnt accept my cancellation. I resubmitted my cancellation and the app keeps asking to restart my membership so you assume its canceled. Well Friday I had a pending charge this does not list Zealthy the bank thought I was a fitness company website. I filed a fraud claim had my card cut off and still dont have my money back. The post finally cleared today and it was a charge for Zealthy. Im ready to scream they have zero customer service and still charge you even thought you cancelled. Do not use them. The only good thing about getting a new card is they cant charge me any longer but still this is beyond frustrating.

  Business Response

  Date: 07/16/2025

  Hi *******,  
  
  Thank you for reaching out, and Im truly sorry for the frustration and confusion youve experienced. I completely understand how upsetting it must have been to see a charge go through after you had already canceled, and especially to not feel supported in resolving it quickly.
  
  I want to reassure you that weve already processed the $135 refund, and you should see that in your account within 57 business days. Weve also reported this issue to our tech team so they can investigate why the cancellation didnt go through properly and make sure this doesnt happen again.
  
  We know how important trust is, and Im genuinely sorry that your experience didnt meet expectations. If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel my subscription before it renewed however their website would not log me in and would not let me do forgot my password. I have proof of both things. Then I started emailing customer service. When I said I wanted to cancel my subscription but the website wouldnt allow me to log in or do forgot my password I got an automated email back. I expressed that I needed to cancel again and received yet another automated email back. I told them I would not like to move forward and I just want to cancel. They told me to do some trouble shooting things, which I did, and it still didnt work. But also have proof of that. The next morning they charged me $135 for the subscription fee even though I stated many times I couldnt login to cancel. I tried calling, was told the hold time is 4 minutes, after 20 minutes I was sent to a voicemail and never called back. Ive emailed back and fourth and was told my issues would get set to higher management in hopes of resolving. Tonight, at 9pm, they just changed me another $135 again. I have no way of contacting them after business hours.

  Business Response

  Date: 07/16/2025

  Hi ********.  
  
  Thank you for sharing your experience, Im truly sorry for the frustration, confusion, and inconvenience this has caused you. We completely understand how upsetting it must have been to face issues logging into your account and not being able to cancel your membership in time, despite multiple attempts.
  
  Please know that we have refunded both $135 charges and have canceled your Weight Loss Membership to prevent any future charges. You can expect the refund to reflect in your account within 57 business days.
  
  We also sincerely apologize for the delay in response and the difficulty you experienced reaching support. Your feedback has been shared with our team, and were working to improve our process so experiences like this dont happen again. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:07/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 30, 2025 I signed up for a Zealthy account to get a price for ***** treatments, as they did not directly let their prices be known. I discovered the cost would be too high, and canceled my account the same day. I had reached out to someone through their chat option that day to confirm that my account was canceled and she gave me the steps to cancel it, then made sure to let me know that it was canceled. One month later, on June 30, 2025, I was charged $135.00 for the membership fee and was told how to cancel my account when I brought up the issue with Zealthy "customer care". I replied to them several times that I had already canceled my account, and their resolution was to tell me several times in separate emails how to cancel my account. After I re-confirmed several times that I already did that on May 30, 2025. They keep telling me they have a no-refund policy, however, I was charged after my account was canceled by one month. For 2 weeks now I have been checking on a status of my refund and now they keep telling me that my request was sent to the experience team, and they will consider me for a refund. I have given them several opportunities to remedy the situation, and they refuse.

  Business Response

  Date: 07/16/2025

  Hi *****,  
  
  Thank you so much for sharing your experience with us. I truly understand how frustrating and disappointing this situation has been, especially after you took all the proper steps to cancel your account early on.
  
  Please know that weve processed the $135 refund, and you should see it reflected in your account within 57 business days. Weve also confirmed that your Weight Loss Membership has been canceled, so there will be no future charges.
  
  I sincerely apologize for the confusion and the repeated responses that didnt address your concern clearly the first time. Your feedback helps us understand where we need to improve, and were actively working on making our cancellation process more seamless and transparent. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** **********
  
  
  
   
  
  

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2025 I received an email stating that my birth control subscription had been cancelled. However, on July 11 I received another email which informed me that my card on file was unable to process payment. Now if my subscription cancellation was already confirmed, then why was there an attempt to continue to charge my card??!!! I then received yet ANOTHER email from the coordinator at Zealthy which stated that my subscription was indeed cancelled. But for the past few days I have continually been getting emails which state that payment is still attempting to be processed from my previous payment method. As recently as July 14, I contacted the company by email and once again DEMANDED that my subscription be CANCELLED. This company has continued to HARASS AND ATTEMPT TO STEAL money from my account. I will be including supporting documentation as well.

  Business Response

  Date: 07/16/2025

  Hi ******,  
  
  Thank you for reaching out, and I truly understand your concern and frustration. Im very sorry for the confusion and the inconvenience this situation has caused.
  
  Please know that your Medication Subscription has been fully canceled, and weve also voided the $45 charge to ensure there are no future billing attempts. I can assure you that no further auto-shipments or charges will occur.
  
  We understand how frustrating it must have been to receive mixed messages, and I sincerely apologize for the stress and repeated emails. Were actively reviewing our system to prevent experiences like this moving forward. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/15 I paid Zealthy $35 for a month membership, I canceled within the first two days.On a 7/15 an unauthorized bill for $135 was charged on my payment method. Their website shows that my membership was canceled on July 15 . I canceled it back in ****** also showed that they charged me for an additional month membership on July 15. I have called them repeatedly. They tell you your wait time is five or six minutes but put you on hold for 20 minutes. The system then disconnects you saying no one is available. . It is basically impossible to reach them . I would like a refund of my $135.

  Business Response

  Date: 07/16/2025

  Hi ******, 
  
  Thank you for reaching out and sharing your experience, Im truly sorry for the frustration and confusion this situation has caused. I can only imagine how upsetting it must be to deal with unexpected charges and difficulty getting support.
  
  Please know that weve already processed the $135 refund, and you can expect it to reflect in your account within 57 business days. I also want to assure you that your Weight Loss Membership is canceled, and no further charges will occur moving forward.
  
  We truly appreciate your patience and the chance to make this right. If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ***********
  
  
  
   
  
  

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After originally signing up within 24 hours, I regretted having anything to do with this company. Immediately after signing up, I canceled my membership and requested a refund of my $35 due to the fact that I had not even had a 24 hour period of working with this company. After much delay and much pain, they released the $35 back to me. I thought that was the end of my relationship with the company. HOWEVER, Today I received a $135 charge from this company as if I still had an open account with an open membership with them. I am able to login into the online website and see that I have not had an open membership since I canceled the account when I first signed up (within minutes of my signing up). When I contact support via email, I am told that there is no account associated with my email. (Hmmm, I wonder why that is?) I have not had a chance to talk to someone on the phone with this company yet, And I anticipate that will be a headache as well. When I initially contacted them about my $35 charge I wanted back since I was very unhappy with their service. I had a terrible experience with their customer service. I also made them reiterate to me and assure me that I will not get any further charge with their company. This fraudulent practice from this company is alarming and makes me fear who might be getting scammed (allegedly) with these practices.

  Business Response

  Date: 07/15/2025

  Hi ********, 
  
  Thank you for bringing this to our attention, and were truly sorry for the frustration and confusion youve experienced.
  
  We understand how concerning it is to see an unexpected charge after canceling, especially after your request was addressed the first time. Please know that the $135 has already been refunded, and you can expect it to reflect in your account within 57 business days. Weve also ensured that your Weight Loss Membership was fully canceled to prevent any future charges.
  
  We sincerely apologize for the trouble youve had and the lack of clarity and follow-through that led to this situation. Your feedback is important and helps us do better. If you need anything further, were here and ready to help.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement of membership costs and refund process

  Business Response

  Date: 07/15/2025

  Hi ********, 
  
  Thank you for sharing your feedback with us. Im really sorry to hear that your experience didnt align with your expectations, thats never what we want for anyone in our care.
  
  While the $39 typically covers the medical provider consultation under our Weight Loss Membership and is not refundable once services are rendered, weve gone ahead and processed a refund as a gesture of goodwill. You should see the amount reflected in your account within 57 business days.
  
  I can also confirm that your Weight Loss Membership has been canceled to prevent any future charges.
  
  We appreciate your time and the chance to make this right. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary:Zealthy is persistently and harassingly attempting to collect a $135 payment (for the weight loss program), despite me blocking transactions and canceling/changing my payment method several times. Their attempts appear automated, and their responses to my contacts are generic, offering no solution.Timeline:For approximately three weeks, Zealthy has been attempting to charge $135 from my account daily.Since these attempts began, I have blocked all transactions with my bank and blocked my original card.I have contacted Zealthy multiple times via email to stop the charges and request a solution. The responses have always been generic, like those of a bot, without resolving the issue or stopping the charge attempts.Due to the persistent charges, I was forced to change my virtual credit card number TWICE to avoid these unauthorized charges.Incredibly, Zealthy has managed to obtain my new virtual card number on both occasions and has continued attempting to process the charges, which I find to be an extremely alarming and invasive practice, violating my privacy and financial security.I believe these actions are not just an attempt to collect payments, but a pattern of harassment and potential fraud, as they ignore my repeated requests and gain access to private financial information after I have changed it.

  Business Response

  Date: 07/15/2025

  Hi ********  
  
  Thank you for sharing your experience. I genuinely understand how upsetting and frustrating this has been, and I want to extend a sincere apology for the trouble you've encountered.
  
  Please rest assured that weve now voided the $135 charge, canceled your Weight Loss Membership, and removed your card details from our system to prevent any future charges. You should no longer receive any further billing attempts from us moving forward.
  
  I understand your concerns around privacy and security, and I want to assure you that we take this very seriously. While we do not store or access updated payment information independently, some banks and card providers may enable automatic card updater services that reconnect previous billing relationships, we always encourage reaching out to your bank directly to disable this if preferred.
  
  Were sorry that our previous responses did not meet your expectations and fell short of resolving the issue promptly. Your feedback has been shared with our team so we can continue improving how we handle situations like this.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator
  

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I. Ordered semiglutide from this company on July 06, 2025. It was supposed to arrive at my home on July 10, 2025. When I checked the *** tracking number, it shows that the package has not moved. I contacted *** and they say that the package is lost. *** is informing me that the sender needs to file a claim period when I inform zeale of this. , they tell me, I need to file a claim. I have sent a claim number to zealthy, and now they are no longer responding to me. They have taken $700 out of my bank account, and refuse to refund, replace, or file a claim.

  Business Response

  Date: 07/15/2025

  Hi *********, 
  
  Thank you for bringing this to our attention, we completely understand how upsetting this experience has been, and were truly sorry for the delay and lack of clear communication.
  
  Please know that your concern has been actively escalated to our pharmacy team. Were currently working with them to investigate the shipping issue and next steps. Rest assured, someone will reach out to you as soon as we have a meaningful update.
  
  Were sorry for the stress and frustration this has caused. Your trust means a lot to us, and were committed to making this right.
  
  If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator
  

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The medication at issue needs to be refrigerated. The business has not filed a claim with ***, I have. Even if *** delivers the medication at this point, which is more 5 days late, it will not be active due to temperature issues.  Zealthy should either refund my money or send a new order to me at no cost. I do not understand why they have to go thru a pharmacy review in order to send a new script or refund my money. This seems like a ploy to buy time. My daughter ordered the same medication, on the same day, at the same time, and received hers on July 10, 2025, the agreed delivery date, but I did not. Every email from the company is stating the same thing, but had no resolution. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* *********
  
  
  
  
   
  

  Business Response

  Date: 07/21/2025

  Hi *********, 
  
  I want to sincerely apologize for the frustration and inconvenience youve experienced. I understand how upsetting this has been, and I want you to know we truly hear your concerns.
  
  While we are actively waiting on updates from our partnered pharmacy and courier, I agree that the delay is far from ideal. Please rest assured, weve made your case a priority, and we will provide a clear and direct update the moment we hear back from them.
  
  In the meantime, Ive confirmed that your account has been flagged to prevent any further charges, including membership fees or product payments.
  
  We appreciate your patience, and while I know this response may feel repetitive, our goal is still to resolve this for you fully and fairly. If there is anything else we can do to help, please feel free to email [email protected], message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator
  

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time.
  
  Sincerely,
  
  ********* *********
  
  
  
   
  
  

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a $135 charge for this on July 4th for a subscription when I never even signed up for one nor have I used any services on here or done anything on here except pay the start up fee. I called on July 4th and they stated I needed to cancel my membership. I told them I couldnt because I dont even have access to my profile page. It always kicks me out of it. The *** said he cancelled it and then was going to refund me the $135. Well now last night I have ANOTHER charge for $135 and after trying to get ahold of someone for hours I message the online chat and they said my membership is still active. Which I know is a lie because I have a screenshot of my membership being inactive. and once again I have no access to my profile so I cant even try to cancel it again for a millionth time. This is so ridiculous I have never experience anything like this. to charge someone TWICE within a week $135 is insane. I deserve a refund because as i stated i have already called and cancelled my membership.

  Business Response

  Date: 07/14/2025

  Hi ******,  
  
  Thank you for reaching out, and Im truly sorry for the frustration and inconvenience youve experienced. I completely understand how upsetting this has been, especially with the repeated charges and difficulty accessing your account.
  
  Please know that weve gone ahead and refunded the $135 charge and canceled your Weight Loss Membership to prevent any future charges. You should see the refund reflected in your account within 57 business days.
  
  We also recognize the issues you faced accessing your profile and sincerely apologize for the confusion and lack of follow-through. Thats not the experience we want anyone to have, and your feedback is incredibly valuable as we work to improve our systems. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****