Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning. Since I can not get past some person named "*****" after 2 weeks of multiple daily messages on the portal, emails, and countless daily phone calls I am resorting to contact you.I first started your weight loss program on 8/6/2024 (first membership billing of $135.00/mo). Since this initial billing I have been billed 19 times for monthly billing at a total rate of $2,565.00. According to the standard Gregorian calendar I should have been billed for a total of 7 months at a total rate of $135.00/mo for a total of $945.00. This means I was overbilled for your monthly membership by $1,********** let's get to the medication issues. On March 31, 2025 I was billed $2,569.00 for the same prescription at the same dosage of Tirzepatide prescribed at a dosage of 10mg/wk. I was to receive 3 - 60mg vials of Tirzepatide, yet the 3rd vial on the order was not Terzepatide but a 60mg vial of ***********. The instructions were to inject 50mg per week for 12 weeks. This was exactly the same as the last prescription which was billed at $1,569.00 on January 28, 2025.When I called and asked to speak to accounting about the cost "*****" who stated that I could NOT talk to accounting and that the charges were correct.I tried to re-order the correct prescription on 4/2/25 on the website and on April 5th I received a message in my prescription order history that I will receive 1 - 10mg vial of *********** & 1 - 20mg vial of ************** date I have been overblled at a minimum of $5,399.00 just for the 12 extra monthly membership fees & the $2,569.00 for the wrong prescription (which was cancelled). These figures do not include the latest charge of $1,075.00 and $135.00 on April 5, 2025.I do believe 2 weeks of multiple daily communication attempts with this company is excessive & completely irresponsible on the part of the Zealthy employees (specifically this "*****" who refuses to transfer me to anyone).

  Business Response

  Date: 04/08/2025

  Hello *****, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out! 
  
  I am so sorry about these unexpected charges. I completely understand your concern with these charges and want to assure you that I will do everything I can to help you out. The following has been done: 
  
  5 xs $135 were refunded as of 04/08 
  The 1075 was disputed, and you will need to work 1x1 with your bank. 
  $784 was refunded as of 2025-04-07 from the $2569 order. 
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help! 
  
  *****
  ******* *** *********** 
  

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name *** ********. I placed order *********** and was prescribed on February 23, 2025. My card was charged for $670 (3 months supply of *********** 8 mg vial for $454 and 2 months weight loss membership for $216). The person from Zealthy ****** confirmed the order.On March 1, I reached out since the order still shown pending., the another message on March 13, 2025. The next day on March 14, ***** *. responded and said they will created a pharmacy escalation for further investigation, and I should received an update 3-5 business days., On March 21 and 24, I reached back since I didn't get any update.On March 25, I sent email to the customer service, and I received response from ***** ***** asking me for order details. I gave my details on March 27, and waiting for the response but again no reply. I sent messages both through the app and email on April 2nd, but still no response.

  Business Response

  Date: 04/08/2025

  Hi ***, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We've gone ahead and sent a follow up to our Pharmacy Team so that we can follow up this from our partnered pharmacy. Once we hear back from them, one of our team members will reach back to you. 
  
  Furthermore, we've gone ahead and refunded the $90.80, which is 20% of your $454 medication cost, and $108 from the monthly membership fee, which has a total of $198.80 back to your card. Please expect the amount to be in your account within 5-7 business days.
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $149.00 for medication and $400.00 on my credit card for compounded *********** through Zealthy on 1/28/25. I took 3 of the pills spaced out as suggested and my anxiety was through the roof! I stopped taking them. I was told over the phone through customer service that I could receive the $400.00 'membership' back since my body cannot tolerate the meds and they agreed because i was in the first month window. I can't handle taking another one of these pills- my anxiety was through the ceiling and I reported that I already have anxiety and depression on their intake form and am on medication for it. I Not every drug is gonna agree with everyone!!! I have been waiting for my $400.00 refund for 2 months now and when you call Zealthy to inquire on it they just hang up on you. They already have $149.00 from me from pills that made me very sick

  Business Response

  Date: 04/08/2025

  Hi ****, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Upon checking the $400, it seems that this amount was already been disputed. Unfortunately, during this time we cannot make any changes to the charges. We advised you to wait until we hear back from your bank, and from there we would know if you won the dispute or if we need to issue a refund from our end.  
  
  Furthermore, we also canceled your Weight Loss Membership, and rest assured there should be no future charges on the account.
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator
  

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   First of all I called your customer service as soon as I realized these pills were making me sick (within 1 weeks time.) Your customer service said I could not get back the $149.00 for the pills which I understood BUT could issue a $400.00 refund for the 'membership' which i was well within 30 days of the time period.  I - Not you- canceled this membership immediately and have gotten nothing but a run around and your customer service hanging up on me when I ask about the $400.00! You are essentially charging me $549.00 for something that made me very sick! I am asking for the 'membership' amount of $400.00 back which is not unreasonable and was told originally I could have. I see on your site where you can get the compounded *********** for $39.00 which i was charged $149.00. I think you should honor what you said and give me back my $400.00- I have been fighting this for so long now

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *********
  
  
  
  
   
  

  Business Response

  Date: 05/07/2025

  Hi ****, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Upon checking the $400, it seems that this amount was already been disputed. Unfortunately, during this time we cannot make any changes to the charges. The bank will reach their decision on the matter in 1 day.
  
  
  If there is anything else we can do to help please feel free to email **************************************************************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Title: Fraudulent Charges for a Service I Never Received I had a terrible experience with Zealthy. I went through their online questionnaire to see if I qualified for weight loss medication. After completing it, I was told that I did not qualify due to being below the minimum weight requirements. That should have been the end of it.However, Zealthy saved my payment information without my full consent and charged me $39 for a subscription, even though I was never approved for treatment. *****, the company then charged $135 in March, as if I had received medicationwhich I never did. I did not authorize these charges, and no products were shipped to ***** April, they attempted to charge my card again, which thankfully failed because I had already blocked my card after noticing suspicious activity. These charges are fraudulent, and it is unacceptable for a company dealing with health and sensitive information to engage in such deceptive practices.I have reported this to my bank and will be filing a complaint with the ***. I urge others to be very cautious with this company and watch their billing activity closely. I am demanding a full refund of the $174 charged and expect to be contacted by their support team immediately.

  Business Response

  Date: 04/07/2025

  Hello, *****! 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out! 
  
  I am so sorry about these unexpected weight loss membership fees. I do see that you did have an active weight loss membership, which is why we continued to charge you. We have made sure the membership be canceled out and refunded the recent fee. Please expect to see $135 and $39 back on your card within the next 5 - 7 business days. We also voided the $135 charge for ***** ensuring it does not go through. 
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help! 
  
  *****
  Zealthy BBB Coordinator 
  

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for medication with expedited shipping on march 3. I was told that the medication would arrive on March 9th. Its now April 5th and I have yet to receive the medication and have not been updated by anyone from the company. I have reached out over 20 time and they refuse to cancel my membership, refund me, or provide a tracking number. This is the biggest scam!!!!!

  Business Response

  Date: 04/07/2025

  Hi ******
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We've gone ahead and refunded the $135 to your card. Please expect the amount to be in your account within 5-7 business days.
  
  Furthermore, we also canceled your Weight Loss Membership, and rest assured there should be no future charges on the account. Moreover, a cancellation request was also sent to the pharmacy for your $204 (*********** 1 mg vial) order. Once we confirm the cancellation, we will refund the amount right away.  
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a service and they half respond. My medicine was sent to the pharmacy and they call and hang up on you or their line says they are open until 8pm and after 5pm it says they are closed and on the weekend they are opened from 12-8 if you all try to call you will see one the weekend they are not even opened you get a voicemail. My membership is paid through September of this year yet they said I need to pay $449 to get me meds thats just not true

  Business Response

  Date: 04/07/2025

  Hi ******, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We've gone ahead and refunded the $39 for the regular Weight Loss Membership and the $25 Cancelled appointment fee to your card. Please expect the amount to be in your account within 5-7 business days.
  
  Furthermore, we also want to inform you that the charge of $325 is for the Switch subscription to bundled tirzepatide, which should be a 1 month supply of the Tirzepatide 20 mg that was already delivered. Any refill in the future will going to charge your card. 
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator
  

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a six month subscription for prescription medication. The first shipment went fine, then when I needed to have a refill the problems began. There is no one to speak to, you cannot get any answers outside of chat, they don't respond for days at a time and often give canned responses that are not referencing your information. Given that this is a prescription, timing of the refill is important. I have been delayed 2 times now in my refill even after going through the online process over a week in advance. I am still attempting to get someone to reply to may last refill request on April 1st, no reply and no answer and no confirmation on the refill being sent. I want my money refunded so I can go to a provide who will actually give me what I paid for.

  Business Response

  Date: 04/07/2025

  Hello ******! 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out! 
  
  I am so sorry to hear that you are having trouble with your refill. I have personally messaged your provider requesting that they review your refill, dosage increase and reach out to you ****. I understand the need to get an update right away and have expressed urgency with you getting a reply. 
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help! 
  
  *****
  ******* *** *********** 
  

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have attached my email back per their request with the detailed chat from their site and resubmitted to get the product I am paying for and there is again, NO RESPONSE.  I think this business is a scam.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  Business Response

  Date: 04/11/2025

  Hi ******, 
  
  Thank you so much for getting back to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We want to apologize for the inconvenience that this has caused you, and this is not the kind of service we want you to experience from us. Please know that your medical provider sent you a message from your Zealthy message section. I advised that you take a look at it and response from there so they can assist you better with your refill concern. 
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ******** paid a $39 to see if I would be eligible and how much it would cost monthly for weight loss. It said if I end up not using them the $39 would be refunded. I then got text message on March 4th which I still have saying how much it would all cost. I was sent a breakdown of the numbers and told the monthly cost would be $460 total. I asked how much is membership and they sent me another breakdown. I asked the total is $460? I said that doesnt make senswbso I sent them my calculation which was $723. And they respond yes $723. I asked them why did you say $460? They said thanks for you patience and sorry for the confusion total $723. I said no thanks I cant do that. I said I do not want anything. I have received nothing and havent interacted with this company at all. Today April 4th I got charged $125! I immediately text that same person I was talking to, they said no refunds and gave me an email address to contact. When I starting looking in to this I found so many ppl saying the same thing. Now my card is locked and my other bills are being declined because of this. I just want my money back. And for them to stop charging me.

  Business Response

  Date: 04/07/2025

  Hi ******, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Upon checking it seems that we did not receive any request from you for price quoting and also a cancellation request as well.
  
  Furthermore, we've gone ahead and refunded the $39 and $135 to your card. Please expect the amount to be in your account within 5-7 business days.
  
  Lastly, we also canceled your Weight Loss Membership, and rest assured, there should be no future charges on the account.
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around March 29 2025, Ias I was signing up for the Zealthy account, I received notification by my banking institution that my payment of $39 had been charged. I had not even completed signing up. I immediately attempted to cancel my prescription. I received an email from the support team stating that there are no refunds. I attempted to explain that I had not even completed signing up and noted the website specifically states after prescription has been prescribed there are no refunds. I was met with Im sorry but it specifically states that on signing up by *********** *********. Best regards

  Business Response

  Date: 04/07/2025

  Hi ********, 
  
  Thank you so much for reaching out to us regarding your Zealthy account.
  
  I will do everything I can to help you out!We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We've gone ahead and refunded the $39 to your card. Please expect the amount to be in your account within 5-7 business days.
  
  Furthermore, we also canceled your Weight Loss Membership, and rest assured there should be no future charges on the account.
  
  If there is anything else we can do to help please feel free to email **************************************************************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Zealthy to receive weightless medications since 11/08/2024. I have paid my monthly membership amount of $135 each month. This month I paid the $135 on 2/25/25 instead of on 2/08/25 and this was the membership fee for the month of February. My membership was then active and not set to renew again until 3/27/25 per the Zealthy App. I then proceeded to request a refill for my *********** prescription and was granted this, with the cost of this coming to $315. I added my card to pay, but my card was attempted to be charged $585 instead of $315. I then tried again to see if it was just an error, and each time I tried, the amounts that were attempted to charge went up $1,170. I then sent multiple messages to my care team with Zealthy and called the customer service line and heard nothing back with no answer. The next day, I woke up to 54 attempted charges from Zealthy on my card, ranging from $2,000 up to $9,360. I sent multiple more messages and calls and was told someone would reach out in 1-2 days. I waited another day, and another attempted charged for $9,360 happened on 2/27/25, there was also another approved transaction for $135 for my membership fee, which I had already paid that month. I reached out to my care team, called customer service, and emailed support again. I still received no answer and no help. Now I've been doubled charged for my membership cost for this month, and still have not been charged the actual cost for my prescription, $315. Because of this, I've not been able to receive my prescription, so my health & weightless goals are being affected on top of my bank account. When I call customer service, I get the same pre-recorded message for a 7 min wait time, I wait 20+ mins, & I get a voicemail. I leave a voicemail, and never get a call back. The only responses I have gotten from my care team since 2/25/25 have been to keep waiting 1-2 days for assistance. I'd like a refund for my double-charged membership costs for this month.

  Business Response

  Date: 04/08/2025

  Thank you for your patience and for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with your account, and we regret the delay in our response.
  Upon reviewing your account, we confirmed that on March 7, we processed a charge of $315 for your *********** prescription, and we are pleased to inform you that your medication has been successfully delivered.
  
  We appreciate your understanding and patience during this process. If you have any further questions or need assistance, please do not hesitate to reach out.
  Thank you for choosing Zealthy.

  *****
  
  ******* *** *******