Business Profile
Telemedicine
Zealthy, Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
2.47/5 stars
Average of 1,642 Customer Reviews
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Review fromMegan P
Date: 07/09/2025
2 starsMegan P
Date: 07/09/2025
At first, they were responsive and provided the medications on the promised timeline. After the first month, they charged me an increased monthly fee and for medication however it has been 3.5 weeks and I still have no medications. They continue blaming the pharmacy they are working with. They have done nothing to compensate me or try to get my the medications while I wait.Zealthy, Inc.
Date: 07/10/2025
We understand how upsetting this experience has been, and were truly sorry for the delay and the frustration its caused. Its never our intention to leave you feeling unsupported, especially when it comes to something as important as your care. Weve escalated concerns like yours to help prevent future issues, and were actively working with our pharmacy partner to get delays like this resolved. We appreciate your patience and will continue doing our best to make things right.Review fromShan W
Date: 07/09/2025
1 starShan W
Date: 07/09/2025
Would leave zero if available Every single thing about this company is fraudulent and a scam.They generic reviews, website, al generated dr.They take 675 then never send product. While guaranteed it to be at your doorstep ********* has 120 days to recover the money. Funny day I made a claim with my bank, they refunded me 30. Like keep it. I want my ********* and change RUN FAR FAR FAR AWAY FROM THEMZealthy, Inc.
Date: 07/10/2025
We're very sorry to hear about your experience and understand how upsetting this must be. We know how important it is to feel confident and supported when trusting a service with your care and finances. Your concerns are not taken lightly, weve escalated this internally to ensure its being addressed thoroughly. Thank you for bringing this to our attention.Review fromKatie A
Date: 07/09/2025
1 starKatie A
Date: 07/09/2025
Horrible. Don't waste your time. They will just take your money.Zealthy, Inc.
Date: 07/10/2025
Were truly sorry to hear that you feel this way. Your experience is not what we aim to deliver, and we understand how frustrating it must be. Wed like to take a closer look and help make things right, please dont hesitate to reach out so we can address this properly.Review fromAlyssa E
Date: 07/09/2025
1 starAlyssa E
Date: 07/09/2025
I did an initial consult and got told I was approved. Thinking this meant I would receive the medication, I went ahead and paid. Then, it brings you to a screen saying you have to do a phone screening with a doctor first for approval. They set the appt for me, didn't tell me, and obviously I missed it. I could not get anyone to answer me about setting a new appointment, so I ultimately decided to not proceed with services. They continued to charge me despite multiple chat messages advising I wanted to cancel- these messages were ignored. I then deleted the entire account, but apparently that does not cancel the subscription, so they continued to charge me. Now, I have no account and cannot get in to cancel the subscription. THey are impossible to get on the phone, and when I finally got someone, they said they are unable to cancel a subscription on their end and would send me an email with a link to cancel. Yet I never received that email. IZealthy, Inc.
Date: 07/22/2025
Hello ******* I am truly sorry to hear that you are having trouble with your account. We do not delete any patient information, so I know our team can get your account located and this issue resolved. Please feel free to email me directly at [email protected] with the subject line "BBB-*****". I look forward to your email and working 1x1 with you.Review fromCarla S
Date: 07/09/2025
1 starCarla S
Date: 07/09/2025
I started with Zealthy for weight loss. Seemed fine in the beginning. I got 3 months meds and membership for ****** Membership would be ****** a month meds ****** after initial fee. Well they charged my card twice for the ******. They fixed that. Then they charged me ****** for for membership before the 3 months was up. Told them and they said they would hold fix it. Called numerous times it didnt come off card. Last vial of meds was suppose to be delivered and ***** didnt get it here on time and when I received it the package was damaged and it was hot. The delivery guy had already scanned before I reached the truck. I refused and had him send it back as I was trying to reach Zealthy and let them know what was going on. Well nobody answers. I have call logs of the hours I have tried to reach them. I filed a dispute with my cc company. They ended up in favor for Zealthy because they have a no refund policy no return. So I am screwed out of ******. I could understand if I just wanted to return meds but it wasnt like that. Zealthy admitted that they seen ***** was late and it had been returned but they didnt care. They also wont replace the meds that I didnt get. I will watch for a class action against them. I will definitely join. Im with another company and they are much better.Zealthy, Inc.
Date: 07/10/2025
We're very sorry to hear about your experience. Its completely understandable to feel frustrated given the issues youve described, especially when you took the time to follow up and tried to resolve things directly. We acknowledge how important proper handling and timely support are, especially with medication, and were disappointed to know we let you down. Your feedback will be shared with our team to help us do better moving forward.Review fromJay O
Date: 07/09/2025
1 starJay O
Date: 07/09/2025
This scamming. They charge you much more then what lead on. Told me 150 then took 670 out my accountZealthy, Inc.
Date: 07/10/2025
Were really sorry for the confusion and frustration you experienced. We understand how upsetting unexpected charges can be, and we sincerely apologize for any lack of clarity during the sign-up process. Your feedback is important and will be shared with our team so we can continue improving communication and transparency.Review fromCrystal L
Date: 07/08/2025
1 starCrystal L
Date: 07/08/2025
Signed up for a 12 month program which advertised at a discounted flat rate. The program sends texts weekly asking for weigh in results which never worked. Once submitted, an error messages occur saying oops something went wrong. The App then asks if youre satisfied with your dose. Then it goes to an advertisement offering the customer another offer to buy more medicine. This happens repeatedly every week. My credit card ceased paying them because the ongoing charges to my credit card showed as fraudulent. The App is not in sync with the program. The customer service **** can barely speak English & cant read what the computer shows. Text, they ask to assist with payments. The messages are pre scripted as if AI answers questions and make statements that are irrelevant to your case or questions. I believe all accounts should be audited for accuracy because its evident consumers are getting scammed with no end in site. Please look into the validity and accuracy of this companys billing tactics. People have signed up for this medication to assist with weight loss that negatively impacts their health and the company evidently sees this as an opportunity to scam patrons. Thank youZealthy, Inc.
Date: 07/09/2025
We appreciate you taking the time to share this feedback, and were very sorry to hear about your experience. Its clear that the technical issues and communication challenges have caused a great deal of frustration, and thats not the experience we aim to provide.
We understand how important trust and clarity are, especially when it comes to health-related services, and your concerns are being taken seriously. Your feedback has been shared with the appropriate teams for review as we continue to improve both our platform and patient support experience.
If theres anything further you'd like us to look into, please feel free to contact us directly at [email protected].Review fromMerritt C
Date: 07/08/2025
1 starMerritt C
Date: 07/08/2025
Scam Scam Scam charged me $1059 without my consent then refused to cancel order! I rejected delivery and still work reimburse me! Beyond livid!!!Zealthy, Inc.
Date: 07/09/2025
We understand how upsetting this situation has been and we're genuinely sorry for the frustration its caused. Being charged without clear consent and having difficulty resolving it is never acceptable.
Your feedback has been noted and shared with the appropriate team for further review. Were committed to improving our processes to better serve our patients and prevent situations like this in the future.Review fromRafael B
Date: 07/07/2025
1 starRafael B
Date: 07/07/2025
I purchased 6 months of medication and I was approved to get the medication 5/29/25 and have not received the medication. Zealthy tells me that they have been waiting for a tracking number from the pharmacy . I asked for a refund and they say that the medication will be delivered to me once they get the tracking number. I really want my money back. It is July 7th and still haven't received the medication nor a refund.Zealthy, Inc.
Date: 07/09/2025
We hear your frustration, and were truly sorry you've had to go through this. Waiting this long without clear answers, especially after committing to a 6-month supply, is understandably upsetting and not the experience we want for anyone.
The delay in receiving your medication and the lack of timely updates has clearly caused a breakdown in trust, and that matters deeply to us. While we know this doesn't change your experience, please know your feedback is being taken seriously and has been shared with the appropriate team for further review.
We value your voice and appreciate you bringing this to light.Review fromJoseph F
Date: 07/06/2025
1 starJoseph F
Date: 07/06/2025
DANGER!!!!!! Do not do business with this company ZEALTHY under any circumstances. They do not care about your health or wellness. The only thing that matters to them is your MONEY!!!!!!! Stay far away from them!!!! I will file a complaint with the ************************. Do not put your health in jeopardy with Zealthy!!!Zealthy, Inc.
Date: 07/08/2025
Thank you for sharing your feedback. We're truly sorry to hear about your experience and how it made you feel. We understand your frustration and take concerns like this very seriously. Your health and trust matter deeply to us, and wed appreciate the opportunity to make things right if youre open to it. Please feel free to reach out directly at [email protected], we're here to help.
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