Reviews

This profile includes reviews for The College Board's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The College Board has 12 locations, listed below.

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  The College Board

  250 Vesey St New York, NY 10281-1052

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  College Board

  3700 Crestwood Parkway Suite 700 Duluth, GA 30096-7155

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  College Board SAT

  11955 Democracy Drive Reston, VA 20190

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  The College Board

  P O Box 4017 Mount Vernon, IL 62864

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  College Board

  3700 Crestwood Parkway Suite 700 Duluth, GA 30096-7155

Review Details

• Review fromGabriella F

  Date: 11/13/2024

  1 star
  This is the first time in my life that I have ever expressed a bad review about any company, institution, anything. Im currently applying to graduate school, of which colleges need the ** scores in order to accept the application. First, I faxed the form, called to see if the fax was received, and was told to call back in 3-5 business days which is a horrible process because then if the form is not received, it would take ANOTHER 3-5 business days to find out if it is even received. Then to say that it takes 15 days to simply send out the scores is outrageous! That means that you have to wait 5-7 on top of the 15 days to even get it in the mail. On top of it Im paying 25 dollars to get a score that takes an average of 30 days to even be sent to me. I cannot understand how the scores cant be emailed instead of mailed, which would only save your organization money. Also for students that are applying to colleges, run the risk of not even getting accepted pending that their scores will take about 30 days to be received by the college if they took a test before 2018, which accounts for all the students going to graduate and doctorate school. Clearly your organization does not see the importance of these students education because you archived their scores and made the process so long and frustrating to be apart of.

• Review fromKavin S

  Date: 10/15/2024

  1 star
  I took the October SAT, but the our testing location had to evacuate the center mid-test because someone had pulled the fire alarm. We were told by the ******* at the end of the test to write our names on a piece of paper if we wanted to cancel our scores and set up a makeup exam. I wrote my name on the paper, and after 2 weeks received nothing from College Board. I called *** customer service and was told I would receive info on a makeup exam sometime before October 19th. I did receive an email, however I was told that I could only make a complaint on the 4 business day after the test, and all other complaints before or after that date would be null. Complaints SHOULD NOT be limited to a specific date. Doing so makes filing complaints incredibly difficult and adds an unnecessary layer of confusion. Long story short, if you want to file a complaint with College Board, make sure you read the mountains of fine print before you even bother wasting your time with this company.

• Review fromSue A

  Date: 09/20/2024

  1 star
  WiFi issues prevented several students from taking the SAT on August 24 at ***. The test administrator said there would be a makeup test in September. I filled out the email contact form on Collegeboard.org, received an email asking for more information, but then nothing. I have emailed several times per week since then with no response. I would like to know when affected students will receive a refund or have a free makeup test date.

• Review fromKathryn R

  Date: 08/26/2024

  2 stars
  I have been receiving College Board emails for years and it all started with my oldest child. I receives an email about signing my child up for the SAT. I clicked on the email using my email address and purchased the test for $68.00. The website did NOT clearly show the $30.00 fee to cancel or ask for a refund. A week after my College Board purchase, my child's high school is now having the test so I do not need to take the day off to drive my child, she does not need to skip out on volleyball practice to drive across town and she could take the test during school hours at HER school. They were on the phone with me for 20 minutes asking 100 questions ALL of which were highly personal -- just to find my purchase of the test!! I have the receipt and purchase order number!! Ridiculous. I also am trying to reset password and it DOES NOT WORK. I have waited over a week to reset my account and NOTHING. Call your school - do not waste time with College Board. $30 just to refund my purchase when it is 8 months in advance. I will unsubscribe and tell all my parent friends not to bother.

• Review fromKathy C

  Date: 08/24/2024

  1 star
  The company implemented a new payment method called Raise. For proctors to be paid, they had to onboard with the Raise app. Because my last name sounds like a company name, instead of an individuals, the app would not accept my banking info. That wasnt the super frustrating part. For DAYS I have been going between being on hold, e-mailing, & waiting for a return ************** has been resolved. The company they outsourced customer service to cannot help with ************ issues. Therefore, I cannot get paid.

• Review fromElla K

  Date: 08/05/2024

  2 stars

  Ella K

  Date: 08/05/2024

  I was unable to sign into my account after much difficulty. I requested an email and SMS password reset code and it would not send.

  The College Board

  Date: 08/06/2024

  No College Board account was located for the student. It was found the student took an in school PSAT exam and will need to receive the score from the connections applications or their school. The student and parent were informed of this information and provided the steps on how they can create a College Board account. The case manager gave their direct contact info in case student/parent had any further inquiries.

• Review fromDavid W

  Date: 07/26/2024

  1 star
  The absolute worst system ever put in place. The fact that this is the only company you can work with for your SAT scores is absurd. I have so much more to say but it really won't matter. Spoke to a supervisor just to be offered less help than the first agent, somehow.

• Review fromJohanna L

  Date: 07/20/2024

  1 star
  There customer service is based out of the country and the long distance connection is terrible. No one has the ability to help with anything. If you have a problem, get ready for a long process with no resolution. I am going to be dropped out of my university because the college board was unable to find the listing for my school in their database. Taking the **** waste of time with a terrible ending. Complete false advertising.

• Review fromKarl M

  Date: 07/04/2024

  1 star
  What was supposed to be an easy process was impossible. Tried multiple times to enter my info in their website, repeatedly got kicked back to the home page and locked out. Created a new account three separate times because I couldnt log back in. Finally made it to a page to enter my sons HS information and they had the wrong address for his high school. Yep, kicked off again and couldnt log back in. I finally just gave up. They should be ashamed of themselves at their level of ineptitude and incompetence regarding the most basic problem-solving skills.

• Review fromcaroline h

  Date: 06/07/2024

  1 star
  terrible design in that they assume you want to submit every single AP score to your college. You have to fill out a special form and PAY to send less than all of your scores. why would it even be set up that way. terrible.