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Business Profile

Test Publishers

The College Board

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The College Board's headquarters and its corporate-owned locations. To view all corporate locations, see

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The College Board has 12 locations, listed below.

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    Customer Review Ratings

    1.08/5 stars

    Average of 74 Customer Reviews

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    Review Details

    • Review fromSheila L

      Date: 05/23/2024

      1 star
      Terrible company with no help, no heart and no sense of helping from representatives!! I registered my son for **** SAT long time ago before he was diagnosed with disability and approved for Accommodations. I called multiple times to add accommodations to his existing registration, and they told me the location is full. I contacted school and they confirmed that there are extra 10 seats available. Even the school coordinator and guidance counselor called Collegeboard to tell them they DO have room and they still didn't make the change. I called multiple times myself and explained that school has confirmed there is room and your system is not updating for whatever reason. But all I heard was "Unfortunately there is nothing to be done". Sorry for the inconvenience. Is there anything else I can help you with?"!!! Now my son cannot take the **** test and has to wait for August because he will not be able to use his accommodations. There's no supervisor or manager that can get on the phone and help. When you call them, all you hear is some script they read to you as if you were talking to a FAQ page.There is so much the kids with disabilities need to deal with, that this shouldn't be one of them. I know they could have easily emailed school to confirm available seats as the school SAT coordinator told this has been done many times, but they just refused to help.I wish he had studied for ACT instead and I never had to deal with these people. This company should be shut down.
    • Review fromJared S

      Date: 05/14/2024

      1 star
      they are horribel. they make students lives worse. they give me anxiety and make me wanna cry. not cool college board. yall ****.
    • Review fromMonica H

      Date: 05/02/2024

      1 star
      Terrible website issues and zero help from representatives. My daughter needed to change her email and password which she did on her iPhone, through the link sent to her by the college board website. These changes did not work on her laptop or Chromebook. After multiple calls and an email to college board, I finally figured out the Bug myself The password needed to be changed in chrome on her laptop, even though for every other website over years, I have been changing my password on my iPhone and it still works on my non-Apple devices. College board claims to have extra hours this week because of the test on Saturday but they dont. They close at six and my daughter doesnt get home from work until seven. Shes been messaging me all day in class as we tried to fix this College board takes a ton of money from us for this and AP tests, but they are just a business profiting off of students trying to go to college
    • Review fromCat M

      Date: 05/01/2024

      1 star
      58 million dollars in profit and all we get is dumbed down requirements many universities dont even accept anymore, one of the worst designed websites I have ever seen and no transparency in evaluation. Just another corporate vampire opportunistically siphoning money off our kids. Sad what it turned into.
    • Review fromOliver M

      Date: 05/01/2024

      1 star
      SAT exam requires a printed ticket. You need a printer. The ticket is on the website which redirects you to bluebook app instead of your ticket. The bluebook app is not supported on Android arbitrarily. Installing the app gives you the ticket and it opens in a web browser. What the f***
    • Review fromHope G

      Date: 04/30/2024

      1 star
      The college board is absolutely ridiculous I spoke with ************ believe #******. My daughter did not have access to her old e-mail nor her old phone number and couldn't remember her security phrase . The agent told me the only way she could validate the acct or help her is if she provided the phrase (THAT SHE DIDNT KNOW) or call the phone number that was listed on the acct (THAT SHE NO LONGER HAD). After we went round and round I asked to speak to a supervisor (7) Times and she refused to get me a supervisor and supervisor refused to come to the phone. This business is NOT PROFESSIONAL. The representative talked to me like I was stupid and refused to speak to me after I got my daughter on the phone. She was very unprofessional and I hope this company gets shut down.
    • Review fromMegan L

      Date: 04/12/2024

      1 star
      My junior takes AP courses & has dyslexia. Our HS offers a range of courses and pays for exams My girl receives X2 time on assessments. Our school even cancels classes so AP students can take the exams at school (accessibility). That said... Our junior receiv** her testing sch**ule and the *** and Latin exams (3 hours) are sch**ul** to begin at 12pm. I figur** this would mean our daughter would report to school early to begin tests since X2 time would mean staying at school until 6pm. We talk** with asst ********* and learn** that she could not begin her testing until 12pm (no exceptions). The College Board requires students to remain for their ENTIRE additional time so they can't be accus** of denying their 504/IEP accommodations. This means my daughter has to stay beyond the school day 2.5 extra hours. I call** the College Board to discuss this and to hear a bit more about their testing protocol. I ask**, "What if you have students who rely on school transportation and can't make it home after the test? What about students who care for younger siblings or maintain jobs or who have circumstances that prohibit them from extending their school day" No response. The clerk told me that the school's AP director could call CB to discuss my daughter missing a day of school. That's not a solution since the timing is still the issue (would start at 12pm) and she would then have to miss content in courses. Spec ** accommodations are suppos** to level the playing field and not create additional obstacles. The solution seems rather easy... Allow those with accommodations to start early. Nope. That goes against CB's protocols. They don't want overlapping assessment sessions of the same exam (sounds like a tech issue with huge implications for high achieving spec ** kids). If testing security is the concern, it's easily solv** by maintaining a secure testing environment. Being so rigid with when the tests begin, create huge obstacles for vulnerable students.
    • Review fromDan P

      Date: 03/10/2024

      1 star
      ******* never showed for SAT exam. I travelled from the ** to ****** for the exam. Two other families were impacted as well.
    • Review fromMadeline S

      Date: 03/06/2024

      1 star
      Disgusting unethical organization that should be taken down by the government.
    • Review fromSherri F

      Date: 03/05/2024

      1 star
      Negative 5 but cannot due to the B/B/B limitation of 1 star or above. The College Board's website had issues during registration. Accomodations that were approved a year ago are not automatically applied. You need to cleckmark them to be used when registering. Since the website glitched, apparently the checked box did not send correctly to their records. College Board does not provide a record of what was entered for registration so it can be verified. So I paid for a test without accommodations. We only wanted to do the test using accommodations. Without is useless. We found out no accommodations were being provided 4 days before the test. Too late for a full refund. In fact, it is so late that the fee to cancel is increased. Calling is pretty much worthless unless you want to scream and cry. They need to give us a full refund since the issue is completely the fault of the College Board. I talked to 5 different people being passed around. The one rep that was obviously not a native English speaker completely did not understand and passed me right back to the disability team totally missing the reason for my call - refund. I was initially passed to her because the disability group does not have the ability to provide refunds. Her team is the ones that are supposed to have that role. So I talked to the disability team 3 times and the "refund" team twice. I am doubting the final refund team member will actually get the problem resolved. At least he was honest that it was no guarantee. Which is probably a zero chance. Evil monopoly that needs to be split up. Probably can't because they are a "non-profit". An extremely rich non-profit... There is no where else to go for standardized testing for colleges and scholarships. I am hoping the ** test coming up is not totally botched by this company. Oh and they sold my son's data illegally causing a flood of unwanted emails and snail mails. Fined by ******** for this.

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