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Business Profile

Travel Agency

Fareportal Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fareportal Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fareportal Inc. has 8 locations, listed below.

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    Customer Review Ratings

    3.9

    Average of 1,012 Customer Reviews

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    Review Details

    • Steve G

      Date: 03/01/2025

      Steve G

      Date: 03/01/2025

      Took about 2-3 mins (which, online, is a little slow) Seemed thorough Good Job!

      Fareportal Inc.

      Date: 03/03/2025

      Thank you for your feedback. We are happy to learn you found your experience satisfactory. We look forward to assisting with your future travel needs. 

    • Francine B

      Date: 02/28/2025

      Francine B

      Date: 02/28/2025

      Website was very easy to use. The flights were very reasonable. I will definitely use this website again for my travel needs.

      Fareportal Inc.

      Date: 03/03/2025

      Thank you for your positive feedback. We are happy to learn that you found our website easy to use. We look forward to assisting with your future travel needs. 

    • Si O

      Date: 01/13/2025

      Si O

      Date: 01/13/2025

      If you ever want to deal with a headache of a company, please continue to book with *********. Theyre so greedy and money hungry. A flight i booked was leaving at a later time than what i booked due to a delay. They gave me the option to cancel or accept the itinerary. I chose to cancel. You have to reach out to customer service for a refund in which they said would take two months (ridiculous). Then they said i cant get e refund and said if i choose to cancel the flight i have to pay a fee. They also wanted to charge me an extra $200 if i wanted to change the day of the flight. More than it would be if i relooked the flight myself through a different booking agency. Be so for real. Never have i heard of this. I then decided to dispute the charge and this company and some idiotic manager called me three times cutting me off every time i spoke and interrupted me. I ended up screaming at them because who do you think you are?! Went to dispute this charge with my cc company and because i wasnt in the country at the time my company called me and im still trying to get my money back for a flight i never took. NEVER AGAIN. Do not use this sham of a company. Youre not saving anything. They charge you for every single thing that your better off. Poking through the airline directly.

      Fareportal Inc.

      Date: 01/14/2025

      Thank you for your feedback. We regret that it has not been a satisfactory experience. As an agency we must abide by the rules set by the airline. Only they can authorize a refund from their company. They do not consider their schedule change enough of a change for them to offer a refund. We regret any inconvenience or frustration. 

    • Doug L

      Date: 11/22/2024

      Cheapoair is a up sale company they will charge you extra for everything you are better off booking with the airlines themselves will never use them again

    • Julio Q

      Date: 11/08/2024

      Julio Q

      Date: 11/08/2024

      CheapOair flight reservation that i paid online with travel protection doesnt want me to cancel my flight reservation. The reservation that i made is not even past 7 hours but the airfare they charged me cant be cancelled. I believe that this is a violation of rules and rights of customers who cant do anything at all. I never had a situation like this before that their portal is collecting travel protection fee with advertisement of easy cancellation but its not at all.

      Fareportal Inc.

      Date: 11/11/2024

      Thank you for your feedback. There seems to be some confusion that we have reached out to this reviewer to try to clarify. 

    • Frank B

      Date: 11/02/2024

      Frank B

      Date: 11/02/2024

      Absolutely horrible customer service, can't help in absolutely any way whatsoever. Charged my card and then 6 hours later still hadn't send my tickets and just kept saying it's pending just to wait. Never received my tickets, avoid this fraud of a company at all costs. ****** and ***** are the worst reps **** ever dealt with

      Fareportal Inc.

      Date: 11/04/2024

      Thank you for your feedback. We regret that we were  not able to assist with your latest travel needs.

    • Steven K

      Date: 10/29/2024

      Steven K

      Date: 10/29/2024

      This company is a scam. Lost approximately $800.00 dealing with them last year. Representative lied to us, sold us insurance that had expired the next day.This company reimbursed us for there part of this disaster, but cost us the airline tickets and would not help us. AGAIN, there employee misrepresented the entire scam. The airline will not deal with a third party, you are on your own. Cheep O Air is a waist of time, you can book the exact tickets on your own. These people where impossible to deal with constantly lieing. They record all transactions but will not play back the conversation. The excuse was the tape was to long. Save your money and aggravation. PUT THESE PEOPLE OUT OF BUSINESS!!!

      Fareportal Inc.

      Date: 10/30/2024

      Thank you for taking the time to give us your feedback. We regret that it was not a satisfactory experience. 

    • Altman G

      Date: 10/18/2024

      Altman G

      Date: 10/18/2024

      This company CheapOair is a complete scam! With very bad customer service.

      Fareportal Inc.

      Date: 10/21/2024

      Thank you for your feedback. We have reached out to this reviewer to ask for additional information. 

    • Anthony G

      Date: 10/16/2024

      Anthony G

      Date: 10/16/2024

      Good afternoon to whom this may concern with the Better Business Bureau, I am regretfully disgusted by the company of CheapOair, not paying me back due to the death of my mother-in-law. I couldnt catch the flight due to her funeral, and I had to pay another flight to come back home And Im trying to get my refund back and Im not getting anywhere after 5 1/2 months of no response and scamming me and asking me for all these documentations and when I call the airline ***************** they were automatically gonna give me the refund, but they realize that I dealt with a third-party agency They told me I have to take it with cheapo air, so Im asking please refund me my money back

      Fareportal Inc.

      Date: 10/18/2024

      Thank you for your feedback. We are currently working with this customer and the airline on the refund request. The airline has requested additional information which we have asked the customer to provide. The funds are with the airline so only they can authorize a refund from their company. We regret any inconvenience. 

    • John W

      Date: 10/10/2024

      John W

      Date: 10/10/2024

      The worse mindless: should-ve researched first, thing I have done in my last 5 years. Should've just booked with the airline directly, or went with a MORE REPUTABLE travel agency/online agency. The double Cancellation charge is without absurd and scam-ish beyond belief. But again, they're scamming, so of course, when we don't do our thorough, better yet, moderate, research on how we want to give our money, the scammers are going to enjoy and take advantage of us not doing that, gladly.

      Fareportal Inc.

      Date: 10/28/2024

      We have reached out to this reviewer to ask for additional information so we can look into his concerns. 

    Fareportal Inc. is BBB Accredited.

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