Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8, 2024 I attempted to cancel my ************************* subscription. The debit card (Ending in #****) attached to the account was deactivated for Fraud on Tuesday, November 12, 2024 per **********. On June 9, 2025 my bank account was charged ******, without my knowledge, and a second charge on July 8, 2025 for ******. I contacted ************************* and they stated via live chat that although I attempted to cancel the subscription, it was only paused and they still have the ability to charge my bank account even though the card attached to the subscription was reported as having fraudulent activity. They offered no option for refund or resolution.

  Business Response

  Date: 07/17/2025

  Hello ***,
  

  We apologize in advance about this experience. We have reviewed our system with the details provided in your BBB message and were unable to find any contact with our Care team.
  We have sent you an email requesting specific information that will help us to locate the charges you mention as well as the account associated with them. If you could please kindly review the inbox related to the email address provided in your BBB claim and send us the details this way in order to protect your privacy, wed be more than happy to assist you.

  
  Best Regards,

  Fubo Care Team 

  
  

  Customer Answer

  Date: 07/17/2025

  This card was canceled for fraud, ending in 3000. Fubo managed to charge the card 2 times, over 6 months after the card was canceled for fraud.

  Business Response

  Date: 07/18/2025

  Hello ***,
  
  We apologize for any inconvenience this situation may have caused you. We have reviewed your account with the email address provided and it shows that you logged in on December 8th, 2024 and set your subscription to enter in pause temporarily, and that you selected this option for six months. Therefore, your subscription entered pause on December 8th, 2024 5:31 AM EDT, and reactivated automatically on June 8th, 2025, when you were charged for a new months subscription with us for $100.68. The subscription auto renewed in July 8th for $103.03.
  
  You mention you believed you were cancelling your subscription back in December. Our site offered both options, pause and cancel, and you selected the pause option. Also, our site shows all the terms when you choose the Pause option instead of cancelling. Were sorry about any confusion, and you can learn more on how this option works here: ************************************************************************************************************************* - 
  
  We are going to go ahead and terminate your subscription as well as issue a full refund for the last charge back to your card ending in 3000 as a courtesy. Please wait 7 to 10 business days to see the funds back in your account, and feel free to get back to our Care team if you come across any other questions, theyre always happy to help!
  
  Best *************************************** Team

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, 2025 I started a free trial subscription to fuboTV. After 10 minutes had passed, I decided to immediately cancel. I did so and I got a cancellation notice from fuboTV on that date. I have never received a refund for my initial Trial payment of $82.48. On your website, I have noticed the same complaint from hundreds of people to Fubo TV, that they have not received a refund of their initial trial subscription payment. This organization is a scam. Please see to it that my credit card number ********, ******** is credited for that amount. Thank you for your time and I await your response.

  Business Response

  Date: 07/15/2025

  Hello ******,
  
  We apologize regarding any confusion and inconvenience this situation has caused you. We have reviewed your case and see you started a 7-day free trial on April 26 and  since no cancellation took place before expiration, it went into a paid subscription on May 2nd and charged $81.98. It auto renew on June 2nd for $101.98.
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ****************************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time.
  
  Furthermore, we see you have disputed the charge showing on your account with your bank. Any disputed charges made through the cardholder's credit card company, cannot be refunded once the dispute has been filed on the customer's end and received on our end. Our payment gateway does not allow us to initiate any refunds on charges that have initiated a chargeback. In addition, any communication regarding a disputed charge would be carried out through our payment gateway and the cardholder's credit card company, where the claim is carefully assessed and the verdict is reached on their end--unfortunately, not ours.
  
  We can confirm that your subscription expired at the end of your prepaid month and has been inactive since June 30th.
  
  Best ***************************************** Team

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6 2025 I signed up for a free 7 day trial for Fubo The reason I signed up is because my Dad was interested in watching the ******* baseball game So I went to retrieve it and it said I couldnt watch it until the next day , my Dad wanted to watch this live as thats what they were promoting .After finding out we were tricked I went on line and cancelled the subscription that same day 6/6/25. And we never watched anything on that channel I look on my ******** **** today and Fubo charged me. $82.48 Anyways I want a refund for the charge of $82.48

  Business Response

  Date: 07/03/2025

  Hello ********,
  
  As we previously mentioned, we can confirm that our Care team has terminated your account and refunded the charge in full ($82.48) back to your card ending in ****.
  
  Please allow 7 to 10 business days for the refund to show up on your bank account.
  
  We hope you will consider joining us again in the future!
  
  Best ********************************* Team

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12th, 2025, I attempted to cancel my subscription to FuboTV via their website. I followed the proper steps and received confirmation that the subscription was canceled.Despite this, I was charged for a full monthly subscription on the same day I canceled. I did not authorize this charge, as my intent was to end the service immediately and avoid further billing.I contacted Fubo support, but my concern was not addressed or resolved. I believe this charge was unjustified and misleading, as it contradicts Fubos own cancellation policies and reflects poor billing practices.Desired Resolution:I am requesting a full refund for the charge that occurred after I canceled the subscription, and confirmation that my account has been closed with no future charges.

  Business Response

  Date: 06/12/2025

  Hello ********, 
  
  We apologize in advance about this experience. Unfortunately, were unable to locate an account or recent charge associated with the details provided in your BBB claim. If you could please send us the correct email address or the ticket number associated with the contact you mention you had with us, wed be happy to look into your refund request for you.
  
  Looking forward to hearing from you soon!
  
  Best ****************************************** Team

• Initial Complaint

  Date:05/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to reactivate my FUBO account, but was denied and the customer service representative said their automated system blocked mt out. I did nothing wrong, and they're saying there is nothing they can do, which is absolutely absurd.

  Business Response

  Date: 05/27/2025

  Hello ***,
  
  We apologize in advance about this experience. We have reviewed our system with the details provided in your BBB message and were unable to find any contact with our Care team.
  
  We have sent you an email requesting specific information that will help us to locate the charges you mention as well as the account associated with them. If you could please kindly review the inbox related to the email address provided in your BBB claim and send us the details this way in order to protect your privacy, wed be more than happy to assist you.
  
  Best *************************************** Team

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When signing up for one of the many plans offered by FuboTV, they promote that regional sports are included in the set price. When you go to the checkout page, you then learn that you are charged an additional $15.99/month for the regional sports package. When asked if I could have the same package without the regional sports add-on, I was told no. To me, this is false advertising and the company not honoring their advertised price.

  Business Response

  Date: 05/23/2025

  Hello ****, 
  
  We apologize in advance about this experience. Please kindly note that we do not advertise the Regional Sports Fees as included in the price indicated on our website as this price varies depending on your location. If you live in a certain area and subscribe to a plan that includes a regional sports network (RSN), your subscription is subject to a monthly regional sports fee. The amount of this fee may vary from customer to customer, and can be up to $15.99/month. There is also an article available in our *********** with information in this regards: *******************************************************************************************************
  
  During the sign up process we are transparent with our customers. All of our customers are advised of the exact amount their cards will get charged for in the case they are not elegible for a free trial, as well of our Terms of service ****************************************************************** that customers agree to upon subscription.
  
  Were very sorry that more refunds are not due. Please feel free to get back to our Care Team if you come across any other questions, they are here for you.
  
  Best *************************************** Team

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We found on our credit card statement consecutive monthly ******** of ***** and ****** after we cancelled, but this company makes it much too difficult to understand how to manage ones account. We did the free trial but never got to see any programming, so we thought it didnt go through. Closest date I can guess is March 2025. When we try to manage our account or get onto our account, they try to sell us a new plan. The website is almost unworkable and we cannot manage our account. I defy anyone to show a path to cancellation. In Internet research, A settings symbol is indicated for us to click on. I would like a refund based on the fact that I have zero programming, and also based on the fact that they make cancellation, almost impossible.

  Business Response

  Date: 05/22/2025

  Hi *******, 
  
  We received a message from you via BBB (message copied for reference below). We are unable to locate the account with the information provided in the claim. To investigate this, we'd need additional information to locate the account.
  
  Could you please provide us with the following:
  Last 4 digits of the card associated with the charge
  Expiration date of the card
  Last date and amount of the charge
   
  Looking forward to hearing back from you!
  
  Best,
  ********
  
  
  Your message: 
  ******* *****
  
  * ** *****
  
  ******* ****** ***** *******
  E-mail: **********************************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Refund Or Exchange Issues
  
  Customers Statement of the Problem:We found on our credit card statement consecutive monthly ******** of ***** and ****** after we cancelled, but this company makes it much too difficult to understand how to manage ones account. We did the free trial but never got to see any programming, so we thought it didnt go through. Closest date I can guess is March 2025. When we try to manage our account or get onto our account, they try to sell us a new plan. The website is almost unworkable and we cannot manage our account. I defy anyone to show a path to cancellation. In Internet research, A settings symbol is indicated for us to click on. I would like a refund based on the fact that I have zero programming, and also based on the fact that they make cancellation, almost impossible.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 20, 2025, at 1:41pm, I subscribed to FUBOTV. On the same day at 1:46pm, I canceled the subscription. My bank account reflected a ********************** charge of $107.40 on April 21, 2025. On April 20, 2025, at my request, my bank submitted a dispute to FUBOTV for the charge. One month later (May 20), FUBOTV has not responded to the dispute. I phoned FUBOTV at 12:07pm on May 20 to discuss the issue. Through their automated response system, I was told that they "Cannot provide a refund. Have a nice day." No option was provided to speak with a live FUBOTV representative.For the five-minute period on April 20 that I was a FUBOTV user, I was charged the highest user level (Elite). I did not select that level. FUBOTV refuses to hear my comments and/or respond to my questions. Their website is challenging to use wisely; it does not clearly state instructions nor does it provide important steps toward ************** my view, FUBOTV must refund the full amount of $107.04 to me.

  Business Response

  Date: 05/20/2025

  Hello ******,
  
  We have reviewed your case with the email address provided and it shows that you received a free trial with us back in December, 2022. You reactivated this subscription on April 20th, 2025 and charged $107.04 for a months subscription with us. 
  
  Our trial period can be used only once per user and there is a message prompting up on our site whenever a reactivation is performed. It advises on an immediate charge before the user clicks on continue. All of these conditions are also stated in our Terms of Service which customers agree to upon subscription and reactivation: ******************************************************************
  
  Moreover, any disputed charges made through the cardholder's credit card company, cannot be refunded once the dispute has been filed on the customer's end and received on our end. Our payment gateway does not allow us to initiate any refunds on charges that have initiated a chargeback. In addition, any communication regarding a disputed charge would be carried out through our payment gateway and the cardholder's credit card company, where the claim is carefully assessed and the verdict is reached on their end--unfortunately, not ours.
  
  We can confirm that your subscription is set to cancel at the end of your prepaid month and will not renew unless you decide to reactivate it in the future. 
  
  Best ***************************************** Team

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While I am extremely disappointed in FUBOTV's response to  my complaint, I am not at all surprised. The issues within the complaint were addressed but I remain dissatisfied.

  Of great interest to me is FUBOTV's statement that my submitting a charge dispute with my bank resulted in FUBOTV's inability to consider refunding the amount charged to my bank account. That process was totally unknown to me. I will gladly read FUBOTV's terms of service to locate that specific verbiage.

  Thank you for managing my complaint so efficiently.

  Sincerely,
  
  ******* ***
  
  
  
  
   
  

  Business Response

  Date: 05/22/2025

  Hello *******,
  
  We believe we have done everything in our hands to clarify the situation and explain the reason why we cannot provide you with a refund.
  
  If your bank is already taking care of this matter, please kindly note that once a dispute is filed, your credit card company will contact us and we will provide them with the evidence they request. At that point it will be up to your credit card company to decide whether all the charges will be refunded and if it can be considered as fraud.
  
  Best ****************************************** Team

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our fubo subscription months ago, after several attempts to having it cancelled but continuously being charged monthly. I finally felt like we had success until we were just charged out of the blue for $320.15. WHAT IS HAPPENING WITH THIS *************

  Business Response

  Date: 05/09/2025

  Hi *******, 
  
  We received a message from you via BBB (message copied for reference below). We are unable to locate the account with the information provided in the claim. To investigate this, we'd need additional information to locate the account.
  
  Could you please provide us with the following:
  Last 4 digits of the card associated with the charge
  Expiration date of the card
  Last date and amount of the charge
   
  Looking forward to hearing back from you!
  
  Best regards,
  Fubo Care Team
  
  
  Your message: 
  Email:
  ******************************
  Business Information
  Business Name:
  Fubo
  Address:
  ******************
  Complaint Details
  We cancelled our fubo subscription months ago, after several attempts to having it cancelled but continuously being charged monthly. I finally felt like we had success until we were just charged out of the blue for $320.15. WHAT IS HAPPENING WITH THIS *************

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an alert my email had been compromised with a spoof account ******************** and it was used to open subscriptions and charges through ****** app. This person was able to charge FUBO TV (no idea what that is other than my Dad having similar charges on his bank account 2 years ago under the same conditions). FUBO doesn't have a phone number listed so you are forced to sit through a contentious, frustrating chat with a person who has no empathy. I explained my email had been hacked & an account was opened with them resulting in 3 months worth of charges. The chat ***** accused me of opening an account to watch the Super Bowl (I was in ****** that week) and that it was my fault for not cancelling?! I asked if they were a bot due to their lack of compassion and respect! I explained we are not a football family plus I was not home and that is not an email address I use, mine is a gmail. He TOLD me I was at hone when the account was opened so I asked him for an address only to confirm I don't live at that address. The company's chat *****s are rude, confrintational, and he kept spelling my name wrong in order to purposefully misgender me.This company has over 1000 complaints for similar concerns and the Attorney General needs to open an investigation for egregious business practices. I don't even know who was in the Super Bowl this year! And why would I keep the account at over $100/mo?!?!? That is INSANE and it is fraudulent. I hope my story is an example to pay close attention to your accounts in case your password is also compromised in a breach & accounts are opened in your name. Their second ***** named **** is incredibly narcissitic and seemed to enjoy telling me no. This company lacks transparency, refuses to take responsibility for allowing accounts to be opened with little information other than a stolen bank card and spoofed email account. I had to change my debit card, cancel my Amazon account, and reset my passwords. SS show no active account!

  Business Response

  Date: 05/07/2025

  Hello ******
  
  After reviewing the account with the email address provided, it shows that it was registered on February 9th under a 7-day free trial. Since no cancellation took place before the trial expiration, you were automatically enrolled into a paid subscription on February 15th. 
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ****************************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time.
  
  As our representative explained on chat, we do not have enough evidence to treat this account as a fraudulent one, and while we understand that it may not have been you registering the account directly, it looks like someone at your household did. Were very sorry to hear that you found our Representative showed a rude tone and apologize for not having a good experience with us. We have the interaction and the Agent was polite and professional.
  
  We can confirm that our Care team went ahead and terminated the subscription as well as issued a full refund back to your card ending in **** as a one time courtesy on that date. Please allow 7 to 10 business days for the refund to process and feel free to contact our Care team if you have any additional questions, theyre always happy to help.
  
  Best *************************************** Team

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company states has provided a full refund but I was told only 1 charge would be refunded as a courtesy. If they have indeed refunded alll of the charges, please detail that in the next response. I understand your cancellation policy, but I did not order this, therefore, explaining your cancellation policy to me is a moot point. I shut down that email, replaced debit cards and my checkbook. Due to the amount of complaints for the same issue, this ought to  inspire an update to your free trial communications because clearly people are not aware and are accusing you of deceptive business practices. I have contacted the ************************ to review your free trial offer due to the amount of complaints accusing you all of fraud, and the way I was treated by **** on chat.  While I appreciate the immediate cancellation, I need confirmation that all three charges will be refunded because my bank account does not reflect that.

  Your staff accused me of ordering the Super Bowl, from home, and I can prove I dont live there and was out of town for that event. Stuff also continue to spell my name wrong miss gender in a way to insult me passive aggressively. Americans are hurting right now! Please do better.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***********
  
  
  
  
   
  

  Business Response

  Date: 05/28/2025

  Hello ****** 
  
  As previously mentioned, we reviewed the chat you had with our agent **** and he treated you professionally and respectfully. Moreover, you can find that none of the two agents you spoke with miss gender you or misspelled your name as you stated. 
  
  Lastly, we issued a full refund for the last charge only as a one time courtesy. Further refunds are not possible. Feel free to contact our team through our ************** if you have any other questions or comments.
  
  Best *************************************** Team