Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Fubo and tried cancelling after the 3rd day (this is during my free trial period). I only got errors when trying to cancel then was charged the full $70 2 days later even though i attempted to cancel multiple times. I have a feeling the cancellation screen would not load correctly on their website on purpose. Also, the streaming quality is awful. Every 5 or 6 minutes the picture would freeze and pixelate and stay that way for like ***** seconds. I tested my wifi multiple times during this and my connection was excellent. So, bad streaming quality and very predatory billing. Very unfair

  Business Response

  Date: 05/06/2025

  Hi ******, 
  
  We received a message from you via BBB (message copied for reference below). We are unable to locate the account with the information provided in the claim. To investigate this, we'd need additional information to locate the account.
  
  Could you please provide us with the following:
  Last 4 digits of the card associated with the charge
  Expiration date of the card
  Last date and amount of the charge
   
  Looking forward to hearing back from you!
  
  Best *************************************** Team
  
  
  Your message: 
  E-mail: ***************************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Refund Or Exchange Issues
  
  Customers Statement of the Problem:I signed up for Fubo and tried cancelling after the 3rd day (this is during my free trial period). I only got errors when trying to cancel then was charged the full $70 2 days later even though i attempted to cancel multiple times. I have a feeling the cancellation screen would not load correctly on their website on purpose. Also, the streaming quality is awful. Every 5 or 6 minutes the picture would freeze and pixelate and stay that way for like ***** seconds. I tested my wifi multiple times during this and my connection was excellent. So, bad streaming quality and very predatory billing. Very unfair

• Initial Complaint

  Date:05/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025, I decided to try the 7 day "free" trial advertised by Fubo TV. What a huge mistake!!! I cancelled before the trial ended, (although Fubo claims that there is no record of me cancelling), because I was not impressed with the ************ forward to April 2025... I was reviewing my bank statements and to my dismay, found out that Fubo has been charging my account on a monthly basis since January when I cancelled. They stole money from my bank account on the following dates:Jan. 16th, 2025-$82.10 Feb.20, 2025-$114.95 March 3, 2025-$121.52 April 28, 2025-$121.52 AND AGAIN ON April 29, 2025-$121.52 Totalling -$561.61 I called Fubo immediately after finding this. They said that I never cancelled after the 7 day free trial.I knew that I did!I asked why I was charged twice in April and the response was that I hadn't paid in March!I have my bank statements to prove that these con artists have been stealing from me??This so called business should be shutdown!No wonder they are not BBB accredited!I wish that I would have looked into Fubo TV further before going through with the "free trial"

  Business Response

  Date: 05/06/2025

  Hello ******,
  
  We have reviewed your account with the email address provided and it shows you started a 7 day free trial on June 28th, and since no cancellation took place before the trial expiration, you were automatically enrolled into a paid subscription with us on December 21st and charged $82.10.
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ****************************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time.
  
  Moreover, please note that even if you did not use your subscription, we incurred fees with our providers because you had an active subscription with us.
  
  Were sorry that a refund is not due. We can confirm though that you still have access to your account until May 28th and you will not get more charges from us unless you decide to reactivate. Please feel free to get back to our Care team if you come across any other questions, theyre always happy to help.
  
  Best *************************************** Team

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a college student and was charged a total of $340.94 over several months by FuboTV for a subscription I genuinely believed I had canceled. I never used the service during that time and did not receive any billing reminders or notification emails, which would have alerted me to the ongoing charges.I contacted FuboTVs customer service as soon as I discovered the charge and explained my situation. I was issued a one-month refund, but they refused to refund the rest ($248.94) despite the fact that the service was completely unused and I had no idea I was still being billed.I understand they have a no-refund policy, but Im asking for an exception under these specific circumstances. This was an honest mistake, and the loss of nearly $250 is a significant financial burden for me as a full-time student. Im simply asking for fairness and a refund of the charges for the months I didnt use or knowingly authorize.Thank you for helping me get this reviewed further.

  Business Response

  Date: 05/03/2025

  Hello *****,
  
  We have reviewed your account with the email address provided and it shows you started a 5-day free trial on January 27 and since no cancellation took place before the trial expiration, you were automatically enrolled into a paid subscription with us on February 2nd and charged $64.94. 
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ****************************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time.
  
  We see you first contacted us via email on May 2nd after being charged and not before. We do not see any attempt of cancellation prior to the charge. Moreover, kindly note that even if you do not use your subscription, we still incur in charges with our providers.
  
  We can confirm that your case was escalated to a Care Supervisor, who approved a refund for the last charge as a one time courtesy, further refunds are not possible. Your account is terminated and a refund back to your card ending in **** has been issued. Please allow 7 to 10 business days to see the funds back in your bank account. We hope you will consider giving us another chance in the future!
  
  Best *************************************** Team

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for only a free trial with fubo to see if some of the *** playoffs were broadcast. They only showed like 1 or 2 games per week even on an $80 plan. I looked at my profile and account settings and it appeared to me that I would not charged after the trial had ended. Fubo charged me over $80 for a service I do not use and did not want. I contacted fubo support for a refund, but they refused. This was very frustrating to me because by everything I had checked I was not expecting to be billed after the trial. Thank you for your time.

  Business Response

  Date: 05/01/2025

  Hello ******,
  
  After reviewing your case with the email address provided, we can confirm that our Care team has terminated your account and refunded the charge in full ($82.89) back to your card ending in ****. Please allow 7 to 10 business days for the refund to show up on your bank account.
  
  We hope you will consider joining us again in the future!
  
  Best *************************************** Team

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 01/01/22 I signed up for a free trial with Fubo. The reception on my TV was very poor so I cancelled soon after. On 02/20/25 I signed up for a free trail, not knowing that I had signed up previously. The web site let me sign up for a free trail, after filling all the information. I watched one night of sports on my phone because I couldnt get it transferred to my TV. I canceled my free trail shortly after, thinking that it was a good try. I later received a bill for $****** which I called Fubo and they said that because I had signed up back in 2020 my account was reactivated and that I owed $******. I called my credit card company and stopped payment and that they would handle the charge. On March 8 i received a note from credit card company that Fubo refused to refund $******. Fubo claims that my account was not cancelled it was terminated and when I signed up for my free trial the account was activated. Why was I allowed to sign up for a free trial if I already had an account. Iam 83 years old working on a cell phone wanting to view a sporting event and I am charged ****** for a one time use of their site. This free trial was miss leading to someone living on Social Security and being unfamiliar with the internet. Thank you for your consideration. ****

  Business Response

  Date: 04/30/2025

  Hello *******,
  
  We have reviewed your case with the email address provided and it shows that you received a free trial with us back in December 31st, 2021. You reactivated this subscription on February 20th, 2025 and charged $105.94 for a months subscription with us. 
  
  Our trial period can be used only once per user and there is a message prompting up on our site whenever a reactivation is performed. It advises on an immediate charge before the user clicks on continue. All of these conditions are also stated in our Terms of Service which customers agree to upon subscription and reactivation: ***********************************************************************;
  
  We see you have disputed the charge showing on your account with your bank. Any disputed charges made through the cardholder's credit card company, cannot be refunded once the dispute has been filed on the customer's end and received on our end. Our payment gateway does not allow us to initiate any refunds on charges that have initiated a chargeback. In addition, any communication regarding a disputed charge would be carried out through our payment gateway and the cardholder's credit card company, where the claim is carefully assessed and the verdict is reached on their end--unfortunately, not ours.
  
  We can confirm that your subscription expired at the end of your prepaid month and has been inactive since March 20th.
  
  Best ***************************************** Team

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

   

  I am not satisfied that I should be charged for a free service if I was allowed to sign up for a free subscription not knowing that I had four years before used and thought was cancelled or in there words terminated, which to me terminated means done or cancelled 

  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 05/02/2025

  Hello *******, 
  
  Please kindly note that, as we previously mentioned, there is a message prompting up on our site whenever a reactivation is performed. It advises on an immediate charge before the user clicks on continue.
  
  As we mentioned before, since you disputed the charge with your bank, we no longer manage your billing but your bank does. Our billing system does not allow us to reverse a charge once a dispute has been placed on it. Therefore, our decision is final and we will not be able to issue a refund.
  
  Best *************************************** Team

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fubo is currently misleading and robbing customers. Company forces you to do everything through chat. At the end of July 2024 I cancelled my parents subscription only to find out now that is was only paused for a month. If a customer chooses to cancel a subscription it should be canceled immediately and not paused. My parents are elderly and retired with a fixed income. I am asking for help with the refund of all the months that we're charged without consent. Thank you.

  Business Response

  Date: 04/30/2025

  Hello ******,
  
  We apologize for any inconvenience this situation may have caused you. We have reviewed your account with the email address provided and it shows that you logged in on July 23rd, 2024 and set your subscription to enter in pause temporarily, and that you selected this option for one month. Therefore, your subscription entered in pause on July 27th, and reactivated automatically on August 27th, when you were charged for a new months subscription with us.
  
  You mention you believed you were cancelling your subscription back at the time. Our site offered both options, pause and cancel, and you selected the pause option. Also, our site shows all the terms when you choose the Pause option instead of cancelling. Were sorry about any confusion, and you can learn more on how this option works here: ************************************************************************************************************************* - 
  
  We can confirm that after further reviewal our Care team terminated your account and issued a full refund back to your card as a one time courtesy. Please allow 7 to 10 business days for the refund to be processed and feel free to contact our Care team with any additional questions you may have.
  
  Best *************************************** Team

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FUBO has been unlawfully charging my credit card since September 2023 for a service I previously cancelled. I went through FUBO directly to get my subscription cancelled, only to find out they are still fraudulently charging my card. When I attempted to contact customer service to help with a refund, I found out there is no actual person available to help you and they immediately say they will not refund a subscription. I have not used FUBO, and a trace of my account can show I had not logged in until April 28th, which is the day I found out I was still being charged and went to cancel it again. I repeat, it had already been cancelled and was being fraudulently charged to my card. I am prepared to put this on social media if a resolution is not found for my issue. Email is best for correspondence.I was also double charged in September of 2023, and there is no explanation why, as that is the month I cancelled.

  Business Response

  Date: 04/29/2025

  Hello *****,
  
  We apologize in advance about this experience. We have reviewed your case and could not find any cancellation attempts in September, 2023 or after that date. 
  
  However, we can confirm that our Care team has terminated your account and refunded the last charge in full ($125.92) back to your card ending in ****. Please allow 7 to 10 business days for the refund to show up on your bank account.
  
  We hope you will consider joining us again in the future!
  
  Best *************************************** Team

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A pricing increase has occurred in the amount of $7 making my bill $114 and some change. If you have my email address why am I not contacted as to the increase. And above all the quality has been fuzzy and broken up continually. Seems you guys get your money every month at least you could give me as good quality each day. I'll be reaching out in contacting to get answers to these issues. I'm a valued customer and expect a decent service.

  Business Response

  Date: 04/29/2025

  Hello ******, 
  
  Please kindly note that on January 23, 2025 we communicated that some customers will experience a price increase. The price increase took effect on your first bill after February 10. 
  
  Moreover, as it was previously mentioned to you by one of our agents, we strive to provide the best programming at the best value. However, from time to time our programming partners raise the prices they charge us, and unfortunately we are forced to pass some of that increase onto our customers.
  
  Please feel free to get back to our Care team if you come across any other questions, theyre always happy to help.
  
  Best *************************************** Team

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried Fubo and after the first 30 I didnt watch it and wanted to cancel. I cancelled my subscription and they keep trying to fraudulently charge me $97.97. I reached out to them about the issue and that same day they tried to take the money again. Every single day they are trying to charge me. I am calling my bank right after typing this complaint! This is fraud. My subscription is CANCELLED! Its been cancelled for a couple of weeks. They have NO RIGHT to keep trying to charge me! Never again and I will let others know to stay away from this stupid app!

  Business Response

  Date: 04/25/2025

  Hello *******,
  
  We have reviewed your case with the email address provided and see that this account started a free trial on August 31st, 2024 and since no cancellation took place before the trial expiration, it went into a paid subscription on September 8th, 2024. Your card declined the charge for $64.98 on that date. Then you logged in on September 8th, 2024 and cancelled your subscription at the end of your prepaid month, meaning that it was not going to renew after it. 
  
  No charges were made for this month since your card was declined and your account was past due.
  
  Please feel free to get back to our Care team if you come across any other questions, theyre always happy to help! 
  
  Best ********************************* Team  

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a free trial on 12/31/2024. Service kept freezing up all night so requested to cancel that same night after midnight on 1/1/25 through their online portal. Did not login at all afterwards. Received an email that the trial was ending 1/7/25. There was no mention of any billing on the notice. On 2/11/25, I realized I had been charged ****** in Jan and ****** in February. Immediately logged into online chat and cancelled and was told there was nothing they could do even though they could see the service was never used beyond the initial couple of hours.

  Business Response

  Date: 04/24/2025

  Hello ****,
  
  We have reviewed your account with the email address provided and it shows you started a 7-day free trial on December 31st, 2024 and since no cancellation took place before the trial expiration, you were automatically enrolled into a paid subscription with us on January 8th, 2025 and charged $101.62. 
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ****************************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time. 
  
  We see you have disputed the charge showing on your account with your bank. Any disputed charges made through the cardholder's credit card company, cannot be refunded once the dispute has been filed on the customer's end and received on our end. Our payment gateway does not allow us to initiate any refunds on charges that have initiated a chargeback. In addition, any communication regarding a disputed charge would be carried out through our payment gateway and the cardholder's credit card company, where the claim is carefully assessed and the verdict is reached on their end--unfortunately, not ours. 
  
  We can confirm that your subscription expired at the end of your prepaid month and has been inactive since March 8th.
  
  Best ***************************************** Team