Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ******** they owe me ****** It was a defective product that made my gums bleed and did not fit. I have emailed them from first day I opened the Box . .They say i will get a refund. Now they are saying that my Finacial institution put a charge back on it they did not .I paid using a PayPal method. I filled a dispute with pop on veneers with PayPal sep 6th. and they are dragging. Im enclosing emails from them and from me to them. On Wed, Oct 26, 2022, at 07:09 PM, Pop On Team <*******************************> wrote:** *********** *** *** ********** ***** **** ******** **** ****** ******** ******** **** ********* **** ******** ** ** ****** * ********** *** **** ***************** *** ********* ***** **** * ******** ** ****** ** **** ** * ********** **** * ********** ******* *** ***** ****** ** ******** *** ***** ** ***** **** *** ************************* **** * ********** *** **** ******* ** *** ****** ** **** *** ****** ** **** ************ * ********** ** ****** ******** **** ** *** ******** *** ***** ******** *** ******* **** *** ******** ** ***** ****** *** ******** ********** **** ** *** ******** *** ** ****** ******** **** * ********** ** ******** **** ***** ** *** ****** ** ******* **** *** ******** ** * ********** ******* *** ***** *** ********* *** ***** ** *** ********** ********** ********* **************** ** *** ** ****** *** *** ********* ** ***** ** * ****** ** ******* ***** ******** ***** ** ****** * ************* **** ********** **** *** ********** ********* *********** ** **** ** * ********** *** *** ***** ********************* **** **** **** ****** *** ******** ******** *** ******* *** ********** ****** ** ******* **** **** *****. They are LIARS!!!! It has been over 60 days way over that and I keep emailing them and fighiting them`. Thats it a lot of money for nothing I have nothing not even a Defective Veneers because I RETURNED THEM> Like they asked me so i can *************..

  Business Response

  Date: 11/10/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!
  
  

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [They are lying .. They have not helped me they keep giving me the run around.. What they sent you looked like an automated response .. I just want my money back for a product that was unsafe and did not work that i returned to them.. ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 11/18/2022

  Hi there! We sincerely apologize for any delay. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******** I received an approval email on September 15th after sending in my impression pictures stating that everything looked good and I would be receiving my order in 2 weeks. After 2 weeks I still did not receive so I reached out and was told it was now taking 2-4 weeks due to influx of order. 4 weeks passed still nothing. It is now almost 2 months and I still have not received my purchase. Ive emailed, called many of times and continue to get lied to about the status of my item. I was told I would receive an email to update me but nothing. I feel very mislead by the advertising of this company. I tried to to get the order canceled but they will not cancel since its in production. I am moving out of the country this week so I will not able to receive order. I shouldnt have to continue to pay hundreds of dollars for this. Something needs to be done. This is their mistake and they should do right by the customer. I am very disappointed by this company and will not recommend.

  Business Response

  Date: 11/10/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!
  
  

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Pop on veneers solely because their advertising said you could eat with them. My front teeth are perfect no issue with cosmetic. Bottom back teeth ore missing and wanted to use these to eat as I have to save for implants and these weren't too bad a cost. Received 5 weeks later and immediately tried to eat with them. There is no way whatsoever you can eat with these. they flop all around. they feel like they were made out of the old vampire teeth plastic. I immediately returned them, and they said I still had to pay 180 dollars for their inconvenience. ? I want a full refund as they are misleading customers stating that you can eat with these and you 100 percent can not. Check their ******** advertising and replies about eating..

  Business Response

  Date: 11/10/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************************ . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise ************************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!
  
  

  Customer Answer

  Date: 11/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]That was a generic response as usual. They ignore all the complaints.  They lied about their product being able to eat with these.  Then only gave a partial refund.  They alsol make it hard to get any order information so you cant complain.  heres tracking I found and my ship to info.  

  ***************************   ******************    ***** *************  ******** ** *****
  
  **** ******** ********** **** **** ***
  ******** *************** *************** **************** ********
  ******** ******
  ******************
  *******
  
  *** *** *** ***
  
  ******
  **** ***
  ******** ********
  *******

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 04/04/2023

  Thank you for your feedback, William! We are so sorry to hear this. We always look forward to improving our services with both our product and customer experience. We certainly understand your frustration, and would like to provide additional clarification in regards to our correspondence. We would like to clarify that everyone adjusts to their veneers differently while eating. We are very open about warning our customers to avoid anything too hard or sticky and drink warm liquids up to 120 degrees Fahrenheit. You can also see on our frequently asked questions on our website here ***********************************************************. Unfortunately, we do not offer full refunds after the one hour window of placing your order as we accrue charges for labor, material, and shipping. Please keep in mind that each pair of PopOn Veneers are custom-handmade veneers just for you, so we must account for time and materials used to create your veneers. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ********************* if you have any additional questions. Thank you!

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolvedthank you for your once again automated response. bs answer. Again this is a sham crooked pile of *** business.  Cram your pos veneeres up your ****    BBB just accepts these ** responses and lets crooked companies like yours get away with ripping off the consumers.

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Pop On Veneers - I spent close to $600 and received what I paid for. I reached out Thursday asking if there were any options available as I knew I was over *************************************** refunded and the customer service rep said they have their pop on promise and I could get up to 2 remakes or a partial refund. Going with that cust. service rep - someone else eventually responds saying that I'm over 30 days and nothing can be done (even though the email thread has me stating that I'm over 30 days and a rep saying they would work with some options.)I go to log into my account and place a review - as I paid money for their product, I should minimally be entitled to review it and its telling me my account does not exist.

  Business Response

  Date: 11/10/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise *************************************** We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!
  
  

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved

   

  The order # is Order # ********

   

  They are going to say its outside of their guarantee.  And the problem sits with their customer service telling me last week they would offer a remake or partial refund.  I told them last week I was over the time frame and that was their reply.

   

  Now they are saying they won't do any of that and my account log in doesn't work and I can't even leave them a review.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer Answer

  Date: 11/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Im not sure whats being ask.  Ive shared the order # 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 11/25/2022

  Hi there! Were happy to help! Please send us an email with your name and order number to ******************************* and our customer service team can assist you further. Were here for you every step of the way!  

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has falsified there guarantee to me and other customers! I have purchased a set of there product for over $700.00 and received everything just fine however the first week there bottom product broke/cracked and i requested a new set which they did then the same thing happened again which they replaced however AGAIN! in the same way the third set broke within a week(not chewy or eating) I spoke with a supervisor they said the would re-issue another set but this time send photos of the damages so we can ***** the issue and try and make my purchase work correctly as designed. A short time after i received a email stating they are not going to complete a replacement now... Which frustrated me as returned the email and asked why not response, I called several time with no assistance at all, they told me to buy another set at a discounted price and i responded why so those will break as well no thank you please keep your work about my purchase and then they hung up on me. I understood why the company offers remakes for customers that are unhappy with fitment or color but mine kept breaking. Please assist with getting this resolved with me as i cannot get anywhere with this company.

  Business Response

  Date: 11/01/2022

  Thank you for your feedback. We're sorry your veneers are not meeting your expectations. We're always here to help! Its our goal for you to be celebrating your new smile, and when theres an issue, we want to make sure we resolve it for you. We understand that sometimes things dont work out. We stand by our guarantee and we're happy to offer you an adjustment or a refund as described in our Pop On Promise **************************************. We're honored to have delivered thousands of smiles with raving reviews. We're very grateful to the many customers that share their experience! ************************************** Certainly reach out to us if we can help in any way. We're here for you! Have a wonderful day.
  
  

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order from a SMALL impression kit. They do not have smalls so they sent a medium. I contacted them to let them know that a medium is to big. Received an email stating to put putty in refrigerator before using. Did it, returned them with an note and email about trays being to big. They set out the veneers and of course they don't fit. Sent them an email requesting cancel of order, they sent out another medium impression kit...I sent them an email regarding this. Received email stating to put putty in the refrigerator. Sent numerous emails about trays being to big and wanted to cancel order. Finally was able to cancel order and here is from there email regarding refund. ***** ** * ********* ** *** ****** *** ******** *** *** *** *** ** ******* **** ****** **** **** **** ******* **** ******** ********** *** ******** **** ************ ******** ******** **** ***** ****** *** ** ****** ******** ******* ***** ****** *******"This means I still owe $366.00 and Affrim (loan company) confirmed this. I emailed Pop On and this was thier response.."** ********** *** *** ******** *** ** ** **** ** *** ** ********** *** ***** ** **** **** *** *** ************ **** ****** **** ********* ****** ******* **** ** ** *** **** ** ******* ****** **** *** ***** ** *** ***************** *** ** ** **** *** **** ** ** * ****** ** *** ***** *** *** ******** *** *** *********** *** ****** **** ** ******* *** ******** ***** ********* ** **** **** *** **** **** *** **** *** ***** ** ***** *** ********* *** ******** ****** ***** *** **********"This is not fact based as I spoke to a supervisor at Affirm and they are now trying to collect a debt from me...and why should I pay anything when Pop On was unable to provide small impression kits? Their site states that veneers are custom made. That is a bold face lie as you can not make *************** if they can not provide small trays. Lies of the company and I am the one paying the price. I want a full refund of $600.06.

  Business Response

  Date: 10/19/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought these under a financing plan in which I paid religiously until the product broke. I made multiple attempts to get the company to replace them and they wouldnt because I stopped paying due to the product breaking. They said I could pay a certain amount of money and theyd send me more. I told them that I couldnt use them due to breaking. They made no attempt after me paying most of the amount before they broke. Id like a complete new set that wont break and then Ill fulfill my payments.

  Business Response

  Date: 10/19/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!Tell us why here...

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pop On Veneers has charged me hundreds of dollars and it has been weeks and I never received my product. When I call, no one answers, and an automated recording disconnects the call. When reaching out via email, it is more automated responses saying they will check into the order and all I receive are more automated emails. The emails state that it will be weeks longer due to high demand to fill my order. I paid for expedited shipping and processing. I have requested several times for a refund. This company is fraudulent and scamming people. Pop On Veneers said they will only give a partial refund if I cancel my order. Even though the reason I am cancelling is because I never received my order due to their "high demand." It is one scam after the next. They keep telling me to wait a couple more weeks to receive my product. If I cancel my order, I will not receive any refund. They keep telling me to wait so they can continue to charge me. This company needs to be shut down and investigated immediately.

  Business Response

  Date: 10/28/2022

  We're deeply sorry to hear there has been a gap in communication. Our team typically responds to inquiries within 24 hours, so we certainly want to take a close look at any concerns you may be having. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work that was done by pop-on veneers was horrible they did not fit my mouth and was not even completely finished product I'm asking for a full refund and out of the money that they took in they're only going to refund me back approximately 30%. I have no product for the services that they rendered which were not good services at all in any way shape or form yet they took my money I find this to be very very wrong

  Business Response

  Date: 10/28/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The product that was a horrible fit. It had unfinished edges and I had likeness to $.99 vampire teeth that can be purchased with a big gulp at the gas station. They took $149.00 of my money and I have nothing. I have nothing for the money taken.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 11/08/2022

  Thank you for your feedback. We're sorry your veneers are not meeting your expectations. We're always here to help! Its our goal for you to be celebrating your new smile, and when theres an issue, we want to make sure we resolve it for you. We understand that sometimes things dont work out. We stand by our guarantee and we're happy to offer you an adjustment or a refund as described in our Pop On Promise **************************************. We're honored to have delivered thousands of smiles with raving reviews. We're very grateful to the many customers that share their experience! ************************************** Certainly reach out to us if we can help in any way. We're here for you! Have a wonderful day.
  
  

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw their ad on ********* I responded to a post and asked questions. They sent me a link to their website. The website said the normal $49 home measure kit for veneers was now free. If you weren't happy, you could get a refund. I tried them. It was 600$. When paying, it gave me the offer to pay it off over 4 payments. It did not say anything about penalties if you did not keep the veneers. They sent me a kit. I apparently didn't do it correctly so they sent me another kit, without me agreeing to another. They also sent me an email saying I could go to *** to get them digitally measured instead. They never said this would cost money. When I finally got my veneers in, they were comically terrible. They were on the level of halloween vampire teeth. They looked nothing like the pictures. Like the space between were not deep at all. I returned them. I was refunded 400$ and told that my refund was the total minus 213$ for the multiple measure kits and for the payment plan. I emailed them back, where I had been emailing them while ordering. They never responded. I message on ******** pictures and realized they delete all negative comments. Had I read negative comments, I would never have tried these. They work fraudulently and are not clear on hidden costs.

  Business Response

  Date: 10/28/2022

  Thank you for your feedback. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************** . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise **************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello. I am a student and it take me a few weeks to respond to the message. I did not see there was a time limit as the impact took months to respond. 

   

  They have not resolved anything.  They are not answering messages and they are still deleting my comments on social media.  

   

  Please let me know to redo this or undo them receiving a resolution as they are a scam company.    Before they can delete comments you can see everyone else that has problems.   They are not clear in pricing and a abusive in their practices.  They need to be shut down. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 12/12/2022

  We're deeply sorry to hear there has been a gap in communication. Our team typically responds to inquiries within 24 hours, so we certainly want to take a close look at any concerns you may be having. We're honored to have been chosen by so many customers to venture on their smile journey together and were proud to continue delivering thousands of smiles with raving reviews. ************************************************ . We appreciate the feedback from our customers, as thats how we continuously improve our product design technique and continuously improve our services. We are having trouble finding your order, so can you please email ******************************* so we can address some of your concerns? Our veneers come with a guarantee, and we always offer a refund as described in our Pop On Promise ************************************************. We're here for you every step of the way! Please reach out to us directly at ******************************* Have a wonderful day!
  
  

  Business Response

  Date: 03/09/2023

  Thank you for your feedback. We always look forward to improving our services with both our product and customer experience. We sincerely apologize for the delayed response, as we previously did not have a team available to monitor and review this platform in depth. We now have a team dedicated to assisting those whom we can per our Pop On Promise here: ************************************************ If you still require additional assistance, please contact us at ******************************* so our ********** Team can help you. Have a wonderful day!